CB Bus and Rail Greyhound Lines Complaints #302-321

Greyhound Lines review: customer service from greyhound bus service in san bernardino ca

BernardFelicia of Woodstock, US

Dec 08, 2018 2:33 pm UTC

Verified customer

I took the greyhound bus on December 1st 2018 and the encounter was the worst service I ever receive and the customer service rep was very rude first of all the bus was late and I missed my bus I have a disability and the customer service rep was extremely rude and was not helpful at all I told him I live in Chicago and I was visiting with my sick mother in san bernardino California and he tried to charge me a none refundable fee for a ticket after I explain to him I didn't have any money left after purchasing my bus ticket for 224$ my daughter had to call the greyhound bus company to company me with getting a ticket to get home and also my baggage was lost and it didn't arrive in Chicago until 2 days later

I don’t feel that greyhound is a reliable source of transportation they customer care departments are very unprofessional

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Greyhound Lines Contacts

Greyhound Lines phone numbers

+1 (800) 231-2222

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United States

+1 (214) 849-8100

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International

+1 (800) 531-5332

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Spanish Language

+1 (844) 477-8747

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Groups Of 10 Or More

+1 (214) 849-8966

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Refunds

+1 (214) 849-6246

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Lost & Damaged Baggage

+1 (800) 723-3287

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Report Unsafe Driving

+1 (800) 752-4841

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Assistance For Customers With Disabilities

+1 (800) 345-3109

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TTY & TTD

+1 (877) 943-3530

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Road Rewards

+1 (800) 268-9000

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Website & App Support

+1 (800) 739-5020

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Bus Charters & Packages Express

+1 (800) 440-7712

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Commercial Sales

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Greyhound Lines emails

frank.carroll@greyhound.com

100%
Confidence score: 100%

Support

ifsr@greyhound.com

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Confidence score: 100%

Support

Greyhound Lines address

P.O. Box 660691, MS 470, Dallas, Texas, 75266-0691, United States

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