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Greyhound Lines reviews first appeared on Complaints Board on Apr 17, 2007. The latest review Bus Accident Claim was posted on Mar 23, 2021. The latest complaint horrible customer service and ridiculous policy was resolved on Jul 13, 2018. Greyhound Lines has an average consumer rating of 2 stars from 382 reviews. Greyhound Lines has resolved 64 complaints.

Greyhound Lines Customer Service Contacts

1800 231 2222 (United States)
+1 214 849 8100 (International)
+1 800 531 5332 (Spanish Language)
+1 844 477 8747 (Groups Of 10 Or More)
+1 214 849 8966 (Refunds)
+1 214 849 6246 (Lost & Damaged Baggage)
+1 800 723 3287 (Report Unsafe Driving)
+1 800 752 4841 (Assistance For Customers With Disabilities)
+1 800 345 3109 (TTY & TTD)
+1 877 943 3530 (Road Rewards)
+1 800 268 9000 (Website & App Support)
+1 800 739 5020 (Bus Charters & Packages Express)
+1 800 440 7712 (Commercial Sales)
P.O. Box 660691, MS 470
Dallas, Texas
United States - 75266-0691
Mon24h
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Mexico Office
Juan Aldama Sur 924, Col. Centro, Monterrey N.L. Mexico

Greyhound Lines Complaints & Reviews

The complaint has been investigated and
resolved to the customer's satisfaction
Resolved
Greyhound — endangering a child, extortion

My grandchildren spent Christmas 2008 in Calgary with their father. On Dec, 28 2008 my grandchildren tried to...

Calgary

The complaint has been investigated and
resolved to the customer's satisfaction
Resolved
Greyhound Buslost luggage

I hate greyhound bus company. I purchased a ticket to travel from Reno NV to Las Vegas NV but I had decided not to leave on that trip until the following week. So I called Greyhound in Reno NV and asked them not to ship my bags off to Las Vegas (they were holding them in the back room for me because I arrived early) and I will come pick them up the following day. So when I got there the next day they told me that they had shipped them off WTF. They are idiots because I had two luggage's one was tagged and the carry on wasn't. Therefore my carry on was put on a bus without a tag so now it's lost and only God knows where it could be. My other suit case that was tagged was located in Las Vegas. I asked one of the csr if they could send it back for me. She was a ### and very rude and I know she couldn't stand her job because she wasn't to pleasant about moving her lazy ### from behind her desk to go look for a bag. She ended up finding my bag and she said she would ship it back to Reno for me. We'll I talked to her on Dec 18Th and it is now Dec 27Th and I still don't have either one of my bags. I have filled out every form they told me to which was the tracer, and the complaint form. I am pissed off because all my clothes that I owned was in both of those bags and the only clothing I have is the ones on my back. Greyhound now tells me that I have to wait 90 days for it to show up and I have no idea what they will do next which I would assume NOTHING. I would never recommend this horrible company to anybody and if you do ride the bus I would stay be very aware of my luggage being put on ans taken off the bus so you wont have to go through any trouble with this company. Right now I can't do anything about this because of their stupid 90 day rule but if they don't do anything about this I will sue them and that is a promise. GREYHOUND SUCKS!!! THEY SHOULD BE PUT OUT OF BUSINESS ASAP

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    • Da
      Darlene Capelle Dec 28, 2009

      I rode greyhound from Detroit, Mi to Gadsden, AL on Sept 15th 2009 arrived on Sept. 16th 2009 without my luggage. I had it in Nashville I took it to the next bus bound for Birmingham Al. When I arrived in Birmingham I was told I could not get my luggage to transfer it to the next bus bound for Gadsden that the employee's would transfer it for me I tried to stay and watch my Luggage but I was told by the Security Guard I had to go inside Terminal I could not Stand there and watch. Everything I owned was in there including presents for my Grandchildren and Photo's of my Father which I can't replace. I just called Greyhound and was told they are issuing me a check for 167.00 for everything I owned which doesn't even cover the camera and my clothes let alone my Laptop. I want to find out how to get everyone who has lost their luggage together and file a class action lawsuit against them. They don't care about the customers at all. I'm really pissed off. I only rode the bus because my Sister was coming back to Michigan and needed a driver.

      0 Votes
    • Pi
      pissed off joe Jan 07, 2009

      i hate greyhound. i am in texas from new york today with lost luggage. please tell me how they lost my bags when we were switching buses in georgia. the nasty employee lady told me that when i arrive in texas my luggage woluld be waiting for me. yeah right, its wednesday night, still no luggage. as if they even care, i had to go to walmart and buy some shorts, underwear, socks etc. i have tried to call the station in houston, nobody picks up the phone. greyhound is a big scam. i know that my stuff will probably end up in that thrift store in alabama. they also informed me that if the bag wasnt checked in that i shouldnt even fill out the form for lost luggage. it was checked in and they are telling me that they have no record of it. i did have some personal items in my bag that meant alot to me. all i can say at this point is that i am not done fighting with them, they messed with the wrong person. i am not done calling them everyday and leaving them nasty emails.also another thing, i hope enough people read this and put them under.

      0 Votes

    Greyhoundrefund unuse ticket

    I purchased a ticket on line for my mother, later that day she told me she would not be able to use the ticket I called Greyhound back the same day about an hour apart. I was told that I would only get the ticket amount refunded but not the 18.00 that was considered as a gift fee what the heck ! anyway she said she would credit my card back. 2 weeks later while reviewing my credit card statement I noticed that I was not credited for the refund. I think this was done on purpose because I told the agent that this procedure of not refunding a gift fee was wrong and ripping people off, and I said I will never EVER purchase a ticekt from Grey hound again. So instead of dealing with them again I called my credit card company and had them to a charge back. Just a warning to be carfeful if you plan to take Greyhound I would not recomend it, this says a lot about a company and to me that means stay away.

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      Greyhound Bus Linesrudeness, lack of responsibility

      On 11/08/08, my son and I took my mother to the greyhound station in St. Louis, Mo. to catch a bus to Chyenne, Wy. We had called in advance for assistance for her as told to do.
      After getting to the station, she was told by one gentleman to follow him so she could get on the bus, however there was no one to carry her baggage so my son and I carried her bags out to the bus. Once we got there another man started screaming at us and wanted to see our tickets. We told him we were just carrying her bags out since her assistance that was supposed to be provided wasn't there.
      He continued to scream at us and talk to us like we were trash, so I told him I wanted his name so I could report him. At this time he got in my face and said "did you say you was gonna hit me" I told him again that I was gonna report him. He told me he was the bus driver but wouldn't give me his name. At that time my son and I walked away to find someone in charge and he came running up on my son yelling what you gonna do, you wanna do something.
      I reported the incident and of course nothing was done.
      Once the bus got to Denver, my mothers bus didn't make her connection and then the next bus to Chyenne broke down causing her to be over 12 later than her scheduled arrival time.
      Then to top it all off, they lost her luggage and it still hasn't been found at the time of this writing (11/19/08).
      I would like to know how Greyhound can still manage to exist with all the internal problems they seem to have and why would anyone want to subject themselves to this kind of treatment?
      Irate bus drivers, which could lead to road rage...do we really want this type of person sitting behind the wheel of a bus?? Bus terminal personnel that obviously would rather be doing something else rather than helping the people that are using their service to travel. Not to mention that airline tickets are almost half the cost of bus tickets and they get you there at the time they say.
      My mother has traveled on the bus several times but this will be her last time, and I hope anyone that reads this will reconsider traveling by greyhound in the future.
      Greyhound bus lines is by far the worst mode of transportation I have ever seen.

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        • So
          sonjabrannen Jan 31, 2010

          It'a all very true. I have taken them many times and on long trips. I have never ran across some rude people in my life. With my budget it is cheaper, but still regardless of the money they don't have no reason to treat people like that we are all equal and live here on this earth. People like that need to find a different kind of job if they can't work with them in a courteous manner.

          Sonja from Portland Maine

          0 Votes
        • Ak
          aka_mommy_2009 Jan 02, 2010

          Unfortunately, I believe the Greyhound bus lines will be in service for a very long time due to the cheaper last minute rates they offer. That is what most people end up using this crummy service so many times; if they need to get on the road fast and cheapily, they call Greyhound. I think that is why they treat all their customer's so rudely because they look down on them. They only see a couple hundred bucks, so therefore their motto (not said outloud of course; just displayed out loud) is "You get what you pay for." I truly hope I never ever have to get into a situation where I have to travel Greyhound again. I have traveled Greyhound plenty of times, and have many horror stories. One thing I definitely want to tell everyone, DO NOT RIDE GREYHOUND with little children in tow. They do not care and actually laugh at your misfortunes.

          0 Votes
        • Ma
          Malka Johnson Sep 29, 2009

          Greyhound bus drivers and all of the staff who are working in the station are very low class and are not educated. It is waste of money and time to travel with Greyhound Buses. I am sure the greyhound bus line will be out of busuness very soon.

          0 Votes

        The complaint has been investigated and
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        Resolved
        Greyhound Bus Lines — greyhound overcharges on credit card purchases made on-line.

        I used my wife's credit card to purchase a return ticket through Greyhound Bus lines. According to the...

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        Greyhound Bus Linesaggressive driving/ speeding

        September 13, 2008. Hwy #3 east of Osoyoos 35-40kms.
        West bound Bus "LOCAL" 1276.

        On the above mentioned evening at/around 4:45-5 pm I was travelling in my vehicle to Osoyoos at the speed limit of 100 kms /hr., approaching a double lane . The Grey hound Bus # 1276 Local west bound ;all of a sudden came speeding up behind me, at least 20- 25kms faster, and attemted to pass me with on-coming vehicles.As we were coming to a hill he lost power and had to pull back. I felt he was being extremely dangerous : speeding, Attempting to pass out of nowhere from behind, Aggressively honking his horn, and then persisting to tailgate me, only 1 car length apart, for 35 kms to Osoyoos.I attempted to take fotos out of my window to show how close he was and could see him laughing and waving to me. I am appalled w/ his agressive and unsafe speeding, tailgating: pushing me to 115- 120 kms. /hr for 35kms( 1 car length apart). til I could find a safe place to pull over.Please ensure me this driver will be reprimanded for such irresponsible behavior. Thank-you, Eric.

        If I do not hear anything back in 7 days I will report to the headquarters and RCMP.

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          Greyhound Bus Lineslate, rude, idle and obnoxiuos service

          I booked from the Greyhound website an end-of-summer trip from Toronto, On, to Niagara Falls for me, my teenage sons and my mother. For starters, our names were truncated and there were some codes (no explanation) on the ticket. No one to date returned my email inquiry about those codes. We were at the station one hour before trip time, as instructed at booking time. We had to line up amid turning buses (such an ugly and dangerous facility at Toronto's Bay street terminal!). When the 12:15 pm bus (Texas plate number) finally arrived, the driver and his helper kept the engine idling under everyone's nose for more than 30 minutes, while they were sorting passengers according to destinations, shouting instructions over the engine noise and trying to figure out what to do with us passengers for Niagara. My son has respiratory problems and wanted us to forfeit the whole thing, and my elderly mother was tired of standing in line. When I asked the driver why he was idling (the City of Toronto has an anti-idling bylaw), all he had to tell me was "JUST GO!". The bus left (30 min late) without informing Niagara-bound folks left behind of what's planned for them. I went back to the Info wicket, they paged a Greyhound customer rep, who came rushing somewhere esle and muttered something without even stopping. Eventually another bus was pulled for Niagara and the trip continued without further aggravation. This seems to be business as usual for Greyhound and the Bay terminal. Needless to say, complaining to Grayhound is just a waste of time. They don't care and they will not fix their inefficient and unfriendly processes. Piece of advice: take Viarail instead (which we did on our way back) - pleasant trip, right on time, you are treated with courtesy and respect, and you pay the same money.

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            The complaint has been investigated and
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            Greyhound Linesno response

            I was riding on your bus from Penn Station, Newark NJ to Buffalo. There was a bit of a misunderstanding with the person who I was communicating the itinerary with, as such believed I had to catch a connecting Bus in Port Authority, Manhattan, NY, which I'm still not sure if that is the case.

            Needless to say, I did not make the connection.

            To make a long story short: I had with me a sports bag with some very important items; my clothes, my ID, my wallet, and over 2000 cash.

            The bus schedule was for 9:40pm departure from Penn Station, on August 28'th. I felt for security reasons, I would empty my pockets and place them into my bag, which I never anticipated to be disconnected from. A move I sorely regret.

            On Aug 29'th I received a voice message on my phone from Buffalo, Greyhound PackageXpress stating they had my bag. The number that was given was [protected].

            Since then, I've been trying desperately to get a hold of someone via numerous attempts per day at that number, and across your entire spectrum of available contact points, including email, general info and customer support, web support forms, all without luck in terms of progressing any closer to resolution.

            I can understand there may be delays due to the recent weather conditions (both local and national) and also the Labor Day holiday, and I'm certain your men and women are doing a fantastic job. I've never had a problem with your service line, and am a big fan of Greyhound.

            I am however, in a desperate situation as I need my bag urgently. I was recently made a job offer in Chicago, and was going to have family members in Buffalo drive me to Chicago to help me find an apartment and help with transportation until I figured my way around.

            That had to be cancelled due to this difficult circumstance.

            I start my job in Chicago in Sept. 8, and plan to be there by the 6'th or 7'th.

            I appeal to your kindness, generosity, and general concern for your loyal customers, and implore your assistance to expedite the resolution of this matter, the timing of which for me personally is of utmost importance. It is now nearly a week, without any word.

            My bags description: florescent greenish/blue sports bag, 3 feet long by 2 feet wide, had my id, clothes, sneakers, wallet, cash.

            Your assistance on this matter would be so greatly appreciated.

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              The complaint has been investigated and
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              Greyhound Bus Lines — bad customer service

              On 06/10/08 I was scheduled to leave Syracuse, NY at 630AM for Cleveland, Ohio. The driver was a no-call...

              Greyhoundracism and total incompetence

              It is hard to imagine any company worse in all respects than Greyhound. In addition to being incompetent in all respects, they are are racists (black against white)

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                • Re
                  Reviewer27710 Aug 16, 2015
                  This comment was posted by
                  a verified customer
                  Verified customer

                  Houston tx should not be parked on mcdoonalds grounds or even on the corner

                  0 Votes
                • Un
                  Unhappy customer!! Dec 04, 2010

                  Greyhound snuck an $18 'Gift Fee' on to my purchase when i used my wife's credit card online for my bus tickets. I did not notice until i got my email confirmation, and then it was too late with their non-refundable policy. Try to save a buck and book ahead online, and i get stuck paying even more!! SCAMMERS!!!

                  0 Votes
                • Sc
                  s_cheyanna Oct 16, 2010

                  I hate Greyhound...They over booked so I had to sit in New Mexico for 18 HOURS!!! THey treated me like [censor] and I will never take greyhound again!!!

                  0 Votes

                The complaint has been investigated and
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                Resolved
                Greyhound Bus Line — rudeness of employees, filthy conditions of buses and terminals

                Dear Customer Service Representative: I gave up traveling by Greyhound a long time ago due to the gro...

                Greyhound Bus — terrible experience!

                I recently had the displeasure of ridding greybound. I was treated as if i was to be pleasured by...

                Greyhoundunbelievable day from hell!

                When I was eighteen, I was going to school in Chicago. I didn't have a car, so when it came time to go home over Christmas, my parents sent me tickets for Greyhound to get back home to Dayton Ohio. I was slightly nervous with it being my first time traveling alone. My day from hell has a number of chapters, spanning a number of locations. It started easily enough when I arrived over an hour early at the bus station. I just wanted to get myself situated, and make sure I was in the right place. Went and checked in with an agent, and she wrote the number of my "gate" on the back of pamphlet so that I would end up in the right place.

                I was the first person at my "gate" (really just one of several doors leading to the outside) and sat down to wait in line. As the hour progressed, more and more people lined up behind me, and the lines at the gates on either side of me increased as well.

                They started to announce the arrivals of the buses, and imagine my surprise when I hear that the bus I need is not leaving from MY gate, but the one to the right of me! I went immediately to an agent who was directing traffic, and showed him the fact the other agent had written down the wrong gate. He merely told me to get to the back of the line. I went to another agent, who allowed me to get to a proper place in the line, since I had been there before ANYONE else.

                Because it was the holidays and Greyhound doesn't really "reserve" enough places on their buses, they'd had to call in buses from other companies to help carry their load. I ended up on one of the rentals, and settled in for the trip to Indianapolis, where I was supposed to switch buses.

                In Indianapolis, everything literally fell apart. Greyhound was so overbooked, we were told flat out that there was not even close to enough room on the bus that we were supposed to be switching to. As my busload had come inside to check back in (like you're SUPPOSED to) and waiting in line again, other customers who were just arriving outside began making a mad dash to the bus that was ALREADY almost full. All we could do was WATCH.

                I was talking with a ticket agent, who assured me she would find me a place on that bus, because hardly any of the lines were literally going through Dayton. As she's talking to me...the bus pulls away. At that point we were informed that we had two options -

                1.Wait five hours in Indianapolis for another bus.

                2.Take another bus immediately to Cincinnati, where we we could switch once more.

                Cincinnati is only about an hour from Dayton, so I decided to take my chances with getting a bus out of there, rather than sit in Indianapolis for several hours. Everything was happening so fast - the bus for Cincinnati turned out to be the very rental bus we had all just gotten off of. So a large group of us are walking back outside to get BACK on the bus we'd gotten off of, and one of the workers begins throwing an ABSOLUTE fit, yelling and cursing at people, treating them like cattle, screaming at them to get on the bus.

                Everything had happened so fast that I hadn't even got a chance to call my parents, and tell them what in the world was going on. I didn't have a cell-phone, so I had no way of letting them know where I was going, or when I would actually be home. They told me later on they had been in a near panic when I hadn't shown up when I was supposed to. They called Greyhound, but once again, Greyhound doesn't do "reservations", so they had literally no idea what bus I was on, or where in creation I was!

                When we got to Cincinnati nobody could tell me anything. I went to the "gate" I was told to wait at, and proceeded to sit on the floor alone for 45 minutes, wondering if a bus for Dayton was even coming. When the bus DID arrive, I went out to meet the driver, and showed him my ticket. As I was trying to explain why it didn't match his route, he literally begins YELLING at me. "Just get on the bus! Just get on the bus!"

                It might sound stupid, but just going back over it makes me want to cry. I could not BELIEVE the way people had acted that day. You know, I can understand being overbooked for the holidays. I can excuse the fact that I had to ride on a rental bus, and that passengers had to shout out directions to get to the Greyhound Station in Cincinnati because the driver didn't know where it was. What I CANNOT accept is the rude, unbelievable treatment we the customers were subjected to, because THEY Had overbooked. I'll never forget it. And to anyone thinking about taking Greyhound... seriously, think again.

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                  Greyhoundscam and cheating!

                  I went back to help my mother move and to pick up a truck. Greyhound gouges your eyeballs out on for prices, and the selection stinks. Then when not eating at the terminal you don't get a choice of good food. They stood at BurgerKing, Arby's and McDonalds. What is wrong with something like SUBWAY where you get something that can pass for fresh while a good helping of veggies?

                  BEWARE OF THE PHONES IN THE GREYHOUND WAITING AREAS.

                  $5 a minute may not seem like much to you but for what I spent on 4 calls I could have had cellphone service. DO NOT USE THOSE DAMNED PHONES.

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                    • Li
                      Limon Fonio Jun 27, 2009

                      I asked other bus company to serve Ottawa/Gatineau, but their answer was that this is impossible because Greyhound has the exclusive right to Ottawa area. So we all here in Ottawa are slaves of the monopolist Greyhound . No wonder that the fares are excessivelly high and the quality of its service more than poor.

                      0 Votes
                    • Br
                      Bryna Nov 05, 2008
                      This comment was posted by
                      a verified customer
                      Verified customer

                      Whatever happened to customer service I myself will never use Greyhound again.

                      0 Votes
                    • Er
                      Erica Henderson Jul 14, 2008
                      This comment was posted by
                      a verified customer
                      Verified customer

                      I was traveling to Ottawa Ontario with my fiance Chris for a visit to his brother, my fiance purchased our tickets the day before us bus departure, the next day we went to board our bus and the driver advised us we were on the wrong bus and we were traveling to Toronto Ontario, we had to go into the bus station to make the correction and were advised it wasen't her mistake and in order for us to be able to go to Ottawa we would have to pay the difference for their mistake which was more then $80 on top of the $200 in something we spent to travel, I contacted greyhound and for weeks called them to see what would be done and I was promised a refund for our trip, well today in the mail I recieved a travel voucher for $80 and not the refund for the tickets as promised and then I was told by greyhound to mail the voucher back and they will determine what to do which will take another 6-8 which is stupid, is there anything more I can do or someone else I can speak to I have already made a complaint and spoke to people boarding greyhound that they are being ripped off and screwed over and will continue to do so till the issue is rectified.

                      Thank you.

                      0 Votes

                    Greyhoundlost luggage!

                    Ok well lets start of saying that greyhound is not helpful with what they do they lose your personal items such as luggage and then give you the run around to get it back... well i came from tampa fl back to texas where i live from the holidays get to my destination and my bags were no where to be found and then i went inside of the station and the agent with vtc valley transit couch says to me its not my problem drive back to houston and gave me a form which he was suppose to file and didn't so know i have no clothes no laptop and i have to drive a whole hour to Houston to try to get something done i am frustrated pissed off and more than all disgusted of the whole situation...

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                      • Ji
                        Jimmy Boney May 20, 2008
                        This comment was posted by
                        a verified customer
                        Verified customer

                        After a 4 day horrible experience, lost luggage, stolen wallet, and a week of frustrating dealings with Greyhound, I'm putting out a Call to Action against Greyhound. Please read below for more information:

                        It's time Greyhound was held accountable, so I'm putting this action together to get everyone who has ever had trouble with Greyhound's bus system to call and complain about their operating procedures, lack of customer service, amount of lost baggage, and anything else you can think of that you, or anyone you may know, want to address with Greyhound Lines, Inc.

                        Action Dates: June 23 through 27, 2008
                        Action Time: 8:00 am to 5:00 pm Central Standard Time (so adjust the times for your time zone.)

                        I believe if you can post this information in your Blog, on Message Boards, on Forums, or email it to your friends. If everyone then calls, sends letters, creates picket lines outside your local Greyhound station, faxes Greyhound and Laidlaw on June 23 through the 27th, perhaps they will understand just how unhappy everyone is with their bus service. Also, please consider finding and taking another bus service. If you know of a bus service, please list it so others can learn about them. I've listed one below, after all the other information.

                        Unpublished location of Greyhound's Corporate Offices:
                        Greyhound Lines, Inc.
                        Criag Lentzsch, CEO
                        15110 Dallas Pkwy
                        Dallas, TX [protected]
                        U.S.A.

                        Do NOT call the listed phone numbers for Greyhound [protected] is given but only reaches a voice system and it's almost impossible to reach a live person on the [protected] official Greyhound number.), instead reach a live person by calling any of these unpublished numbers:

                        Operator with Executive Office: [protected]
                        Bryan: [protected]
                        Ursala: [protected]
                        Safety Dept: [protected]
                        Claudette: [protected]
                        Jennell: [protected]

                        These are the numbers that I was able to reach people, however, you can try to reach other live people by dialing 214-849-82XX (put any number in for the XX)

                        The Parent Company (the company that owns Greyhound) for Greyhound is:
                        Laidlaw Inc.
                        55 Shulman Boulevard, Suite 400
                        Naperville, IL 60563
                        U.S.A.
                        Phone: [protected]
                        Fax: [protected]

                        Other Bus Services:
                        Trailways services some areas, so please see this website to see if they service the areas you are traveling: http://www.trailways.com/schedules.asp

                        Another great website to find bus services: http://www.apta.com/links/transit_by_mode/bus.cfm

                        0 Votes
                      • Em
                        Emanuel May 03, 2008
                        This comment was posted by
                        a verified customer
                        Verified customer

                        Service in Memphis is horrible. The ticket employees are rude, rolling their eyes, sarcastic not helpful at all. One positive point. The ticket employees in Columbus, Oh were friendly nice and helpful.

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                      The complaint has been investigated and
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                      Resolved
                      Greyhound Bus Services — losing lost luggage!

                      I am currently suing the busc company for forging fake signatures claiming I cashed a 250 dollars check plu...

                      Greyhound — have not got refund!

                      I was in the US for a holiday from India with my parents in May 2007. We had planned a trip to Niagara Fall...

                      Greyhound Bus Line - Dallas, Texasbus failed to stop for my child!

                      Letter written to:
                      Greyhound Lines, Inc.
                      Mr. Steve Gorman, CEO
                      Ms. Robinson
                      P.O. Box 660689
                      Dallas, Texas 75266

                      I would like to inform you of a disturbing incident that took place on May 18, 2007 aboard your Greyhound bus. It was caused by one of your employees and was exacerbated by the fact that Greyhound.com does not list the address of bus stop locations on your website.

                      On May 18, I purchased a one way ticket to Lemore, CA at the Paso Robles, CA Greyhound station for my 16 year old daughter, Vincenza Zenobio. Before boarding, I personally spoke to the Greyhound bus driver and confirmed with him that Lemore would be the second stop. I was told that the first stop was Kettlemen City and the second stop would be Lemore and the driver acknowledged that he would stop there for my child. My daughter checked her luggage which was tagged to Lemore with the driver. There is no question that prior to boarding the driver acknowledged that he understood my daughter would be getting off in Lemore. We had made arrangements for my niece to be waiting in Lemore for my daughter when the bus arrived.

                      The problem is that the driver forgot to stop in Lemore! My daughter questioned the driver after he failed to stop and he informed her that the next stop was Hanford. My daughter called me on her cell phone, in a panic, and said that the driver would now be dropping her off in Hanford. I then informed my niece of the driver's mistake and told her to drive to Hanford. The problem was that my niece had no idea where the Hanford bus stop was, and when I searched your website to find the location for her, I discovered that Greyhound does not list the bus stop addresses on its website. So now I have my 16 year old child that is being dropped off in a city where no one is there to meet her because your driver failed to stop at her final destination; and we have no way of knowing the location/address of the drop off point.

                      I am upset because the driver failed to let off my child at the proper bus stop and because Greyhound does not list the bus stop addresses on their website. The safety of my daughter was placed in jeopardy, and as a customer who pays for your service, I am outraged. The fact that my niece was able to ask around at a Hanford hotel and get directions to the actual Greyhound bus stop, is fortunate for both parties but does not change the fact that there is a flaw in your system.

                      I would like to have receive a written apology form the bus driver that failed to stop for my child. I would like to receive compensation for a ticket that was purchased and turned into a nightmare and near disaster. I would like to see Greyhound list the bus stop addresses on its website. What would the liability have been for Greyhound if some tragedy had befallen my child in Hanford?... hmmm?

                      Sincerely,
                      Richard Zenobio

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                        • Ma
                          MARIO BADILLO Jul 24, 2012

                          im up set why the bus driver never tell you how much time we got for used the store o use the beth room im customer for long time, before they play movies and now they play what they want, so you tell me the, wy they use the cell whent driving, and play music what they want to lesiting this is my fith time to meke this report how many more, you tell me and this is an AMERICANOS BUS LINE, AN ONE MORE, I GOT SOME MANY COMPLAINS NO TV, TALKING AN THE CELL WHENT DRIVING, REST ROOMS REALLY BAD, NO COMUNICATIONS WHENT THEY STOP EN ANY STATION, HOW LONG HE SI GOING TO STAY AN THAT STATION SO WE CAN BUY SOME THING TO EAT O USE REST ROOM, IF I PAY FOR A SERVES YOU NEED TO GIVE THAT SEVES YOU OFERT !!! HOW MANY MORE DOU YOU WANT ME TO REPOT, AN YOU NEED TO CHEK DOES OPERATORES AMERICANOS BUS LINE OPERATORES !!!EVEN I CALL CUSTOMER SERVES IT WAS CLOSED, WHAT SERVES IS THAT

                          0 Votes
                        • Al
                          A Lost Soul Mar 29, 2012

                          the greyhound website under station locations does list hanford but when you click it for the address it does not even say the address or where the bus stops in hanford california. when u click hanford on the greyhound website for the address it only says

                          Bus Stop
                          Bus stops [identified with a (B) in Greyhound Ticket Center] provide limited schedule service for a large number of locations, which do not support a full-service terminal or agency. As a general rule, no ticketing, baggage, or package express service is offered at these locations. Some of these locations may be at a local airport or transit center, while others may simply be a stop along a highway route, without an enclosed waiting area.

                          Passengers should be aware that no Greyhound ticketing facilities are available at bus stop locations.

                          1 Votes
                        • Mw
                          mwalk Oct 11, 2008
                          This comment was posted by
                          a verified customer
                          Verified customer

                          ALL stations and agents of Greyhound are listed on the website, PERIOD!! If you are too inept to plan a trip then blame it on yourself, not a company that handles thousands of passengers on a daily basis, they cannot and will not babysit you or your responsibilities, in a pefect world YOU would handle your greatest concerns instead of dropping it in someone else's lap. As to the drivers, stop blaming them for tarnished customer service because they deal with the rudest ###s that exsist, once again, on an hourly basis, who can't be ADULT enough to act properly on a bus with 40+ other people, it's soo sad to see people tring to be a social center of attention on a ###ing bus!! give me a break!!! Grow the ### up people and you will be treated like an adult!!!

                          -1 Votes
                        • Ri
                          Richard Zenobio May 10, 2008
                          This comment was posted by
                          a verified customer
                          Verified customer

                          My daughter was only 16 and was caught off guard by the driver failing to stop. She was dropped off at the next stop and The DRIVER should have become involved in communicating to us where she was. Yeah, something was not right.. the driver failed to drop her off at the right stop and then correct the situation by working with us. He could have called on her cell phone to us. In a perfect world, my daughter would have asked the right questions, but when you buy a ticket, and your father speaks directly to the driver before departing, you would think a company like GH whose sole function is to take people from point A to point B would be able to get it right. As a follow up, I asked Greyhound to refund her ticket, at least. They wrote a BS form letter of apology and nothing else. I was more insulted by their failure to look into the situation. Yeah, something is wrong- Greyhound

                          0 Votes
                        • Ai
                          aimi ho Sep 26, 2007
                          This comment was posted by
                          a verified customer
                          Verified customer

                          something is not right..

                          why didn't you ask the driver for the address?

                          0 Votes

                        Greyhound Bus — overcharge and poor customer service

                        Not only did Greyhound over charge my bank account for my ticket, they also had me on hold with customer...

                        Greyhound Busbus delay

                        I was on the bus on may 24, 2007 was in jackson mississippi bus driver would not let me and 14 other passengers get on the bus said the bus was to full and their were empty seats now i,m sitting in the terminal waiting on a bus that will arrive at 10:30 pm my bus was delayed because of bus driver and i demand a refund i'm a heart patient and i cannot sit for long time waiting on a bus when on bus i can rest my body.

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                          • On
                            oneway Oct 07, 2009

                            Atlanta to New York / New York to Atlanta $90...Non-Stop (12hrs)...Any other Destination receive 10%-20% off the competitors rate. Reserve Your Next Trip at onewayexpresss.com

                            0 Votes
                          • Je
                            Jewell George Nov 30, 2008
                            This comment was posted by
                            a verified customer
                            Verified customer

                            Greetings!

                            I started my trip from Ft Eustis bus station @ 0430 Sunday morning and was due to arrived at my destinaion at around 1200 Midnight Sunday ( now I told that my trip would be delayed in Nashvill TN and would arrive at my destination 10:00am on Monday) This in my view is unacceptable I payes for a service and I feel that proper notification should have been afforded me. Now this aspect of my travel will cause undue hardship on my body and personal finances. Please reply.

                            Thanks!
                            Ph# [protected] or [protected]

                            0 Votes

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