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Prasa / Passenger Rail Agency of South Africa Complaints & Reviews

Prasa — poor service

We are still in park station waiting for a train that had left yesterday in Queenstown at 21:00 instead of 18:18. The time is 20:36 now the train has not yet arrived in park...

Travel & Vacations  · Dec 19, 2019

Prasa / Passenger Rail Agency of South Africa — safety in the train and train delay

I'm very hurt and disappointed about the service prassa is running, we were held hostage in a train from Vereeniging to joburg, they pointed a gun at me Infront of my 7years old...

Other  · Oct 14, 2019

Prasa / Passenger Rail Agency of South Africa — prasa / metrorail

I travel on the Monte Vista line in Cape Town. There is a train no. 2580 which is an express train and only for MetroPlus ticket holders. This morning there were no trains on our...

Travel & Vacations  · Oct 07, 2019

Prasa / Passenger Rail Agency of South Africa — metrorail/prasa trains

I am a metrorail/prasa commuter living in orange farm south of joburg.I have bought a monthly ticket every month since I started school in Vereeniging 2017 but 70% of the time I'm...

Public Transportation  · Oct 04, 2019

Prasa / Passenger Rail Agency of South Africa — had an accident and staff was rude!

I was in train 2531 around 15:00 on 1 October 2019. The train was going from Cape Town to Kraaifontein I and wanted to get off at stikland station. the door didn't open so we ran...

Public Transportation  · Oct 01, 2019

Prasa / Passenger Rail Agency of South Africa — prasa passenger services between uitenhage and port elizabeth

Dear Sir / Madam I am a commuter who relies on PRASA to bet to and from work. It has been on and off at first that we get to work late, with little or no communication from the...

Travel Agencies  · Sep 30, 2019

Prasa / Passenger Rail Agency of South Africa — bad service

Johannesburg parkstation has so many entrances only two are working, why must we run to the other entrance? The train is at platform 6 instead of me going around to the far...

Bad Business Partners  · Sep 27, 2019

Prasa / Passenger Rail Agency of South Africa — bad service

I take a train to Boksburg Oos 0317 daily, however train either comes late, broken, all change. I get to park station at 06:25/06:30. 0317 is suppose to be there at 06:45 to...

Movement & Delivery  · Sep 20, 2019

Prasa / Passenger Rail Agency of South Africa — lack of service delivery

I am absolutely fed up with Metrorail/Prasa . Everyday i travel from Eersteriver Station to Cape Town Station, 2 or 3 hours before my shifts in the hopes of making it on time ...

Public Transportation  · Jul 10, 2019

Prasa / Passenger Rail Agency of South Africa — prasa

Good day I was on the 3204 train this morning. I am a disabled lady walking with a walker and one of the Prasa security guards wanted to throw me out of the moving train cause I...

Public Transportation  · May 15, 2019

Prasa / Passenger Rail Agency of South Africa — time schedule & non arrival to designation

This was suppose to be a first experience vacation on your train with my family . But it ended up being the a nightmare, disaster, utter disappointment that I do not wish on any...

Travel & Vacations  · Oct 27, 2018

Prasa / Passenger Rail Agency of South Africa — procurement

Hi There I have submitted a tender to PRASA 3 months back and I had written emails and phone calls trying to seek understanding of what happened with that Bid and there'...

Building, Construction  · Oct 26, 2018

Prasa / Passenger Rail Agency of South Africa — service and intermidation

Prasa Lords, staff acting like they police, and intermidating paying customers when all they not doing their jobs properly They cause ur daily stress, and allow random...

Other  · Oct 10, 2018

Prasa / Passenger Rail Agency of South Africa — pretoria, tembisa trains

Good day. I have been working in Kempton Park and residing in Malvern, Tooronga Station for the past 6 years. This year service has gone down the drain from metro rail or prasa. I...

Other  · Oct 02, 2018

Prasa / Passenger Rail Agency of South Africa — prasa protection guards

On Friday, the 21 of September 2018, at around 5pm, I just entered the Durban Central Train Station, I was outside when the guards just started firing rubber bullets at anyone, I...

Public Transportation  · Sep 24, 2018

Prasa / Passenger Rail Agency of South Africa — service delivery

We having serious problem of ticket examers and securities, on weekend they close the offices were they sell tickets so that they can make their pocket money please help us with...

Ashby Employers  · Sep 16, 2018

Prasa / Passenger Rail Agency of South Africa — unethical behaviour

I would like to report an incident which occurred this morning, 30 May 2018 at the Metrorail Port Elizabeth station. Upon me paying for my ticket on the train the lady did not...

Other  · May 30, 2018

Prasa / Passenger Rail Agency of South Africa — service maintenance

Good Day My name is Jeanette Moeketsi I have I complain Kempton park station is not taken care off which is really unsafe especially for us women the lights in the bridge that...

Repair Services  · Mar 04, 2018

Prasa / Passenger Rail Agency of South Africa — wannabe cops at stellenbosch station

I travel by train from Goodwood to Stellenbosch every day. I work at Distell Bergkelder site. There is a bridge at the end of the platform that leads to the gate at the...

Prasa Railway — treatment about contractors salaries

I have a cleaner for metro rail for almost 15 years and every time there is a contract he or she under pays us . These people who are given these contracts there even don`t check...

Metrorail — racist remark...#baboon

251523 On 12July 2017 Morning at 11:44 I went to the Kempton park train station to purchase a ticket so that I can navigate to Johannesburg, while purchasing the ticket someone tapped...

Prasa — incident never reported

On the 05 June 2017 at around 7:00 in the morning my kids one 8 years and the other 13 years were traveling to school with their father in one of your trains. As they were...

Prasa — Very poor bad

The service for PRASA is getting worse and worse- . This is affecting people, People are loosing their jobs, Risk of being smuggled, Raped, Robed and Killed. Last night on the...

prasa.com — Trains

What is going on with our Metro Rail Trains? The train service between Johannesburg and Randfontein is pathetic always late, does not announce on stations that they will be late...

Prasa/Metrorail — Bad service

I am a commuter on your train, we travel from Benoni to Park Station and back every day. We use the Springs Business Express (EBE) as well as the Springs Express. Since the...

Prasa / Metrorail — Unsafe traveling conditions on the train

To whom it may concern at Metro Rail Western Cape I regret to in form you that although there has been a noticeable increase in law enforcement officials aboard the the train...

MetroRail/Prasa — Tshwane Business Express

271303 I have started using TBE (Tshwane Business Express) from Tshwane to Johannesburg since the 4th of January 2016. Since then till today TBE has been making us to be late to work and...

Prasa / Passenger Rail Agency of South Africa — Negligence

afternoon my name is Muzi Nyoka i have a house that is situated right next to Hamburg train station on the 29 Sep 2015 a fire broke out from a piece of land in the station as a...

Metrorail — Pathetic and life threatening services

To Whom It May Concern: I am a very frustrated metrorail commuter who is at the end of her tether. I am sick and tired of the Northern lines being cancelled and delayed by an...

MetroRail/Prasa — Total Lack Of Service Delivery & Total Disregard Of It's Customers Grieviences.

I live in Daveyton, on the East Rand (Ekurhuleni) & I'm definitely fed up with the way Metrorail treats it's customers or commuters if I may say so. I normally catch...