Greyhound Lines / boston-nyc bus

United States

We had tickets from Boston to NYC (express) for 7 pm, scheduled arrival at 11:20 pm on Sunday Oct 28. However, the bus before us (6:30 pm) did not show up. Nothing came at 7 pm either. Greyhound employees refused to answer questions and left passengers without any information. We were eventually boarded on a bus at 8:20 pm hrough Hartford and another stop, which was not the express route we had payed for and pushed our arrival to almost 2 am (initially scheduled for 11:20 pm). This is outrageous and Greyhound should take some responsibility with their clients.

Oct 28, 2018

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