SUBMIT A COMPLAINT

Italo Treno Complaints & Reviews

Italo Treno — 8988 venice to milan

Ticket number QGV95R. We decided to upgrade to Prima for extra comfort as we were on our homeward journey. Despite there being very few passengers, our seats were at the back by the cabinets where drinks and supplies were stored. The staff opened and slammed closed these cupboards for...

Public Transportation  · Oct 16, 2019

Italo Treno — venice - rome 1st october 2019 @ 13:00

We currently have no aircon in car 7. I have requested that this be fixed 3 times. I keep getting told that they will try give it 5 minutes. We are 50 people in a car 1 and 1/2 hours into the 4 hour journey. Instead they are busy serving people in first class. The least they could do is offer...

Public Transportation  · Oct 01, 2019

Italo Treno — italo train service from roma termini to napoli centrale

Italo TrenoHi, We purchased the train tickets from Italo to travelled from Roma Termini to Napoli Centrale. The only reason we purchased tickets from Italo was the Free Wifi service on board while we travelling to Napoli. For the price of 92 euro i do expect that there is Wifi service at least in the...

Public Transportation  · Aug 10, 2019

Italo Treno — refund

Italo TrenoDear Italo Company. My family had a passage Rome-Firenze and Firenze-Rome both at 22/07/2019 cancelled by technical problems in Firenze Station. The Italo Office at Termini Station in Rome gave us a credit in total of 269, 40 euros according to the document annexed at this email. They gave...

Public Transportation  · Jul 27, 2019

Italo Treno — train ride

I booked the express train from Roma Termini to Central Naples. It was from 9:21 - 10:33. It was delayed 95 minutes. I paid 120 Euro for my wife and me and we expected to arrive much sooner. Because of the delay, we missed our appointment in Naples and delayed our trip to Pompeii. Extremely...

Public Transportation  · Jul 27, 2019

Italo Treno — Refund in Case of Visa Refusal - LF724U

Dear Sir, We have written so many email to your customer service department and refund department for refund because of visa refusal even we have already enclosed all supporting documents (visa refusal paper from embassy, passport copy, visa paid receipts, all other reservation). We made...

Public Transportation  · Jul 02, 2019

Italo Treno — lost luggage

I boarded the train from Rome Termini to Venezia Mestre on the 8914 train (ticket BE9RWK) on 18/06/2019 and forgot 2 suitcases on the train. Contacted the company less than 5 minutes after getting off the train and have no answer about what happened to my luggage. This is extremely...

Public Transportation  · Jun 21, 2019

Italo Treno — stolen luggage on your train

Italo TrenoPLease be so kind to check my attached photo of the claim. It seems tat a woman trying to sell goods on the train also has stolen my luggage. Please check your cameras in order to see that woman. Attn : To whom it may concerned Dear sirs, We have been stolen our one of lugguages, the...

Public Transportation  · May 16, 2019

Italo Treno — customer service

In March I tried to contact italo to conceal a ticket. After days of trying to find a contact in the US, email or some other method I did use their complaint site. They gave me an overseas number. I asked if they had a number I could call and not be charged for an international call. Their...

Public Transportation  · Apr 24, 2019

Italo Treno — refund for the ticket

Dear Sir I visited ITALY from 12 to 18 February this year. I bought return italo train ticket to Rome from Milan central station. The italo ticketing guide helped me getting ticket from E machine and he gave a wrong date for return which was 13 April 2019. I tried to get this corrected but he...

1 comments Public Transportation  · Apr 07, 2019

Italo Treno — train left the station before the actual time

It happened today, 11/11/2018, at Milano Centrale and arriving in Roma Termini, my code was CD7L4X, my train number was 9977, and it was supposed to leave the station at 13:15, where I arrived 10 minutes prior due some emergency problems, however, when I arrived, the train had already...

Travel & Vacations  · Nov 11, 2018

Italo Treno — transaction refund

I accidently booked a train by mistake not realising I had already booked it previously with another booking system within minutes of booking and realising what id done I have spent the 4 hours trying to cancel a transaction that is only 4 hours old and noone is willing to stop the...

Public Transportation  · Oct 10, 2018

Italo Treno — customer service

Italo TrenoHere in Florence waiting on a train to go to Rome when I left Milan yesterday I was told my ticket can change but now was told ticket can't change. Ask for club pass was fail to be told that I can only access lounge until 3 hours prior Ask for a supervisor and every work all of sudddn...

Public Transportation  · Oct 03, 2018

Italo Treno — delay

I am writing to complain about a delay on the date and train specified on the subject. I am absolutely shocked that I still haven't got my refund and only an confusing email mentioning a voucher which is not what I was promised on that day. I was promised a full refund in cash. to make...

Public Transportation  · Sep 19, 2018

Italo Treno — station staff service

I am a tourist heading from Firenze to MI Centrale on 31 Jul 2018, 8.25am. Taking Italo train 9904. I went to Firenze station Italo counter to get some information and the lady at the counter point at me and say "No!". I went ahead to say i want to ask info about your train, without...

Public Transportation  · Jul 31, 2018

italotreno.it — not having seats on train due to shortage of wagon 8

italotreno.itWe travel to Venice from Bologna. Our booking code is Z6D3HF. The train arrived and we see that there is no Wagon 8 with seats 10, 11, 12 &13 We got on Wagon 7 and asked the train conductor to help. He allocate seats 1, 2, 3&4. The was people sitting in seats 1&2. We had to...

Travel & Vacations  · Jun 29, 2018

Italo Treno / Nuovo Trasporto Viaggiatori — train departs 10 seconds after departure time!!!

I bought a ticket from rome to florence one week before my travel time and on the day I arrived 30 minutes before departure time at tiburtina station in Rome. Nobody was there to help. All the I formation stalls were empty. Absolutely no one spoke English. It was a nighmare to find the...

Travel & Vacations  · Jun 07, 2018

Italo Treno / Nuovo Trasporto Viaggiatori — delay and lost flight

Italo Treno / Nuovo Trasporto ViaggiatoriOn 01/3/18 We travelled by 8943 Italo from Firenze Santa Maria Novella at 8:52 the morning and arrival time 10:20 our flight was at 13:20 .The train came at Firenze with 25 minutes delay after that in the train the told us that we had to go to Arezzo to pick up passengers from another...

Travel & Vacations  · Mar 02, 2018

Italo Treno / Nuovo Trasporto Viaggiatori — train tickets refund

we were travelling from Venice to Rome jn july 31st and had more than a one hour delay on the way. we were said to get a refund after, but no one comunicated how. i've tried to reach Italo but they are ignoring my messages on facebook and emails. This is not acceptable and as i see...

Travel & Vacations  · Aug 22, 2017

Italo Treno — refund of train tickets

On 27 May I purchased 4 tickets from the ticket booth of Italo Treno at Santa Lucia station from Santa Lucia to Padova for Euro 80. We were unable to travel due to flight changes so went into the Italo Treno office at the Santa Lucia Station on 28/5 and a lady guided me on the computer to...

Travel & Vacations  · Aug 13, 2017

Italo Treno — misbehaviour of train manager

I was travelling from Rome to Milan on 20 May- via train number 9914. I was accompanied by my wife and my 2 year old son. As you know with a two year old kid he was singing his nursery rhymes and giggling on train . Suddenly a passenger came up and said something very rudely in Italian to...

Public Transportation  · Jun 05, 2017

Italo Treno — train tickets

Almost 5 months now have been passed, since the case below happened! Instead of answering me, you prefer to block my access to your page. What kind of lame company is that? Customer service is worthless and useless! Never travel with this horrible company if you want to avoid...

Travel & Vacations  · Aug 12, 2015

Italo Treno — I got nothing after I paid for the ticket and hotel

I ordered ticket and hotel from the website www.italotreno.it. I was so disappointed, because after several hours I got nothing from them. I waited for the confirmation email or the tracking number, but this scammer didn’t provide any info about my order. I sent multiple emails and asked about...

1 comments Internet Services  · May 26, 2014