Eurostar
reviews and complaints

I recently hopped on the Eurostar train from London St Pancras to Paris Gare Du Nord and I gotta say, it was a pretty smooth ride. The seats were comfy and I didn't feel cramped up like a sardine in a can. Plus, booking my tickets online was a breeze - the steps were easy to follow and I didn't have to jump through any hoops to get my hands on them.

One thing I will say is that the train was a bit delayed, but hey, that's just life sometimes, right? It wasn't a huge deal and I still made it to my destination in one piece.

Overall, I'd definitely recommend Eurostar if you're looking to travel between London and Paris. It's a convenient and comfortable option that won't break the bank.

Eurostar is a pretty good way to get to Paris or London. The train is pretty fast and comfortable, and it's a lot less hassle than flying. You don't have to worry about getting to the airport early or dealing with all the security stuff. Plus, you get to see some nice scenery along the way.

The only problem with Eurostar is that they like to mess around with the prices a lot. Sometimes it's really expensive, especially if you're trying to book online. It can be cheaper to take a bus or a ferry, which is kind of annoying. But if you're willing to be flexible and keep an eye on the prices, you can usually find a good deal.

Overall, I'd say Eurostar is a decent option if you're traveling between London and Paris. Just be prepared to do a bit of research and maybe try a few different booking sites to find the best price. And don't forget to bring some snacks and entertainment for the journey!

I've been riding Eurostar for a solid decade now, making the trip five to seven times annually. The folks who work there are always super friendly and willing to lend a hand. If you're smart and book your tickets ahead of time, you can snag a pretty sweet deal (but don't even think about trying to book last minute - that'll cost you a pretty penny). And let me tell you, St Pancras is a pretty swanky terminal.

I recently tried to book a trip on Eurostar's website, but ran into some trouble when my payment was denied. When I went back to try again, I was shocked to see that the price had gone up by a whopping 100 pounds! It's frustrating to think that these websites might be using sneaky programs to increase prices and take advantage of unsuspecting customers.

However, despite this negative experience, I have to say that I've generally had good experiences with Eurostar. The trains are comfortable and efficient, and the staff is friendly and helpful. Plus, the convenience of being able to travel between London and Paris (or other European destinations) without having to deal with the hassle of airports is a huge plus.

One thing to keep in mind is that Eurostar can be a bit pricey, especially if you're booking last minute or during peak travel times. But if you plan ahead and keep an eye out for deals, you can often find reasonable prices. And in my opinion, the convenience and comfort of the train ride is well worth the cost.

Overall, I would recommend Eurostar to anyone looking to travel between the UK and continental Europe. Just be sure to keep an eye on prices and book early to avoid any unpleasant surprises!

Eurostar's website is a bit of a mess, to be honest. It seems like it's designed to fail, with links that don't work and pages that take forever to load. And if you do manage to find what you're looking for, good luck getting any help - the customer service is practically non-existent.

One of the biggest issues I've had with Eurostar is their loyalty program. They're supposed to add your trips to your club member account automatically, but that rarely seems to happen. And if you try to create a club member account yourself, good luck with that too - the process is needlessly complicated and confusing.

But even if you do manage to become a club member, don't expect to be able to claim your points right away. Eurostar conveniently makes it impossible to claim points for four months after Christmas, which seems like a pretty shady move to me.

Overall, I'm pretty disappointed with Eurostar. Their website is a mess, their customer service is terrible, and their loyalty program is a joke. If you're looking for a reliable and customer-friendly train service, I'd recommend looking elsewhere.

I was so excited to take a trip with Eurostar for my summer holiday. I booked my tickets 6 months in advance to make sure everything was sorted. However, 4 months later, just 7 weeks before my departure date, I received an email from Eurostar saying that my trip had been canceled due to some work. I was so disappointed and frustrated because I had already made all the arrangements for my trip, including booking hotels and apartments.

Now, I had to look for other options, but it was not easy. All the hotels and apartments were fully booked, and the ones that were available were twice as expensive. I had no other choice but to book a flight, which was extremely expensive, especially since I had to book it so close to my departure date. This added an extra 700 euros to my travel costs, which was ridiculous.

I was so disappointed with Eurostar because they ruined my plans and caused me so much inconvenience and extra expenses. I expected better from them, especially since I had booked my tickets so far in advance. I hope they improve their services and communication in the future so that other travelers don't have to go through the same experience as me.

I had a real tough time trying to change my retour ticket weeks before my scheduled trip with Eurostar. The website advertised that changing the ticket within 7 days in advance would be free and the same ticket price would be applicable. However, when I tried to change my ticket, the website asked me to pay the full price, which was quite frustrating.

I decided to reach out to the customer service team for assistance. However, to my dismay, I found out that they receive too many calls and had shut off all the phones. I tried to contact them through the online contact form, but there was no reaction. I even sent them an email, but the response I received was not very helpful. They said that they would try to answer my query in 28 days, which was way too long.

When I finally arrived at the station, I was told that I was too late and had to pay over 700 euros for what should have been free. This was a real disappointment, and I felt that I had been let down by the service.

Despite the boarding process going smoothly, I have to say that this was by far the worst service I have ever experienced. I hope that Eurostar can improve their customer service and make it easier for customers to get the help they need.

I gotta say, Eurostar is the way to go if you're looking to travel from London to Brussels. I've taken the train a few times now, and I gotta say, it's always a good time. The ride is fast and smooth, and the train is always clean and comfortable.

But let me tell you, if you're looking to really treat yourself, you gotta go First Class. The service is top-notch, and the food is seriously delicious. I mean, last time I rode from London to Brussels in First Class, I got a five-course meal that was out of this world. And the best part? All the wine I could drink. I was seated next to a really nice guy, too, which made the whole experience even better.

Now, I know what you're thinking - First Class must be crazy expensive, right? Wrong! Last time I checked, it was only 150 euros. And let me tell you, for all the food and wine you get, that's a steal. Trust me, it's worth it.

Oh, and one more thing - if you're a student under 25, make sure you check for deals. Eurostar often has some seriously good discounts for young people, so don't miss out.

Overall, I'd say Eurostar is a great choice for anyone looking to travel from London to Brussels. And if you're feeling fancy, definitely go for First Class. You won't regret it.

I had a really bad experience with Eurostar recently. I was supposed to travel from Amsterdam to Brussels, but I was refused boarding because I didn't check in one hour in advance. I was really upset because this information was not listed on my ticket and I wasn't notified in any way. It was a big inconvenience for me and I had to find another way to get to Brussels.

Another issue I had with Eurostar is their app. It's very buggy and often crashes during booking. I've also had problems with their frequent travel programme, which doesn't work on many trips. I've tried to get a refund due to the COVID-19 pandemic, but their policy has been very restrictive and often doesn't work properly on their website. They're also far behind their competitors in terms of their refund policy.

To make matters worse, their communications are often misdirected. I received an email asking me if I was soon traveling to the UK, even though I was traveling from Amsterdam to Brussels. It's frustrating to deal with these kinds of mistakes.

Overall, I'm really disappointed with Eurostar and I'm going to look for other travel options in the future. The only good thing about Eurostar is their on-board staff, who are very friendly and helpful.

I recently took the Eurostar train from Paris to London and opted for an upgrade from the lowest coach fare. I was excited to have more comfortable seats and a meal with wine included in my ticket.

However, I was disappointed to find that there was no discernible difference between the standard coach and the upgrade I had paid for. The seats were surprisingly uncomfortable, with limited recline that left my head bobbing forward if I dozed off. Despite ample space for reclining seats, I found myself struggling to get comfortable throughout the journey.

The meal and wine advertised as part of my upgrade were also underwhelming. The entrees were served at room temperature and the little bottle of wine was doled out before we had even left the station - an unnaturally early time of 4PM, despite the fact that we had a 2 1/2 hour ride ahead of us. The French attendants on board seemed indifferent to our comfort, spending the entire ride monitoring the train and scolding anyone who used their cell phone at their seat instead of going to the baggage area.

Despite these disappointments, I must say that the Eurostar train is a wonderfully fast way to travel between London and Paris. It's a shame that the experience was marred by uncomfortable seats and lackluster service from the attendants. I hope that Eurostar takes steps to improve the comfort and amenities offered to passengers in the future.