Greyhound Lines

The frustration I experienced on my recent bus trip North from home has prompted me to post this everywhere possible. Greyhound id actually not cheaper than flying in MANY Cases and the treatment I witnessed and experienced is inhumane. People are nicer to their dogs than Greyhound staff are with their customers. In 12 hours i did not meet one decent, nice or helpful staff. Instead i witnessed staff lying, yelling and aggravating clients repeatedly. The buses are filthy, broken and awful.

I will continue to titter, post etc as long as I have energy after a night of no sleep I have very little here today. I never plan to take greyhound again after my experiences on trip referenced above. I will also make sure none of my family does either. The issues are too numerous for this box and a more formal letter will follow. Nearly every single staff I encountered was rude and unhelpful if not argumentative. The very best of my encounters was still delivered with an attitude. People smoked on the bus and nothing was done. The bus was FILTHY with broken lights and seats. The luggage racks were broken and squeaked so loud not even my ipod would drown it out. Connections were missed due to lateness with no attempt to help current ticket holders over those with a later ticket. In fact we had to fight to climb around under bus to find luggage. I paid 30$ to "ship" a third bad and there were no efforts by staff to retrieve the shipped items that i was told to not handle.

I have to return to work now but will follow up here to state and restate my concerns in every form possible.

I recognize that as passengers in your large system we have very little power, but this was both more expensive and much less convenient or satisfying than flying.
Every passenger I encountered had a similar horror story, like the young navy men whose bus was 2 hours delayed and the terminal closed anyway leaving them out in the cold for two hours ( FREEZING temps) in fort Eustise/Newport News. Or the several passengers i saw being YELLED at by their staff.

I took a bus on April 1st, from Maryland, I brought a ticket for 1:20 PM and guess what time I got on the bus? 5:20. It seems to me that Greyhound likes to oversell their tickets, is it my fault that Greyhound oversold their tickets? I brought a 1:20PM bus I expect to be on the bus on 1:20PM. Okay, so if a commuter decides to change THEIR ticket schedule, we, the commuters have to pay a certain fee. HOWEVER, IF the Greyhound decides to oversell their tickets, all they will do is send you on the next bus, in my case, the next bus was 3 hours away. The staff were not willing to comprehend our commuters frustration, but all they tell is "I'm sorry, but there is nothing we can do about it." EXCUSE ME! Do something do not just sit on your fat ### in that comfy chair. After going through all this fuss I still did not receive an apology, GREAT way of telling the consumers how much the Greyhound company appreciate, us, the commuters. Overall experience horrible, I was starving, and all I had were a bag of chips from the vending machine, may I add it was $1.25. Do I look like I am rich? Why else would I take a bus? Consumer service, disgusting, what happen to the hospitality?

I took a greyhound bus from New York City to Washington DC at 08/20/2011. With me was a suitcase(dark gray, brand: diplomat, one lock on side), which contains my passport, a laptop and some cloth. After I arrived DC, the greyhound failed to find the suitcase on the bus. Also, another gentleman could not find his luggage, either. I described them what my suitcase look like and what are inside the suitcase. Staff in DC called Baltimore Greyhound, and Baltimore said they found the two luggages(mine and anohter guy's) and would send them to DC with tags saying the destination (Washington, DC) by the next bus. At around 1:30 pm 08/22/2011, the other guy got his luggage back and the DC greyhound staff told me they only received one luggage. After that, I rent a car at DC and went to Baltimore Greyhound but failed to find my luggage there. According to the DC staff's word, Baltimore sent TWO luggages for TWO persons to DC. What's more, the buses they used to deliver the luggage only travels between Baltimore and Richmond. I personally checked the unclaimed luggages of greyhound in Baltimore and DC, found nothing. According to the greyhound policy, they will always send a luggage with a destination tag to the destination. It has been more than 48 hours after I arrived DC at 9:00 am 08/20/2011, and before I called the greyhound center in Texas, DC greyhound did not even give me a claim number or something like that. Since the luggage should arrive DC and the truth is another person got his luggage which was shipped with my luggage on 08/22/2011, and only some of the staff at DC knew that I had some valuable things inside the suitcase, and the suitcase cannot always be on a bus. I PERSONALLY think that it was the staff at DC Greyhound who stole my luggage.
At least they should admit that either they did not ship my luggage to the right place or one/some from greyhound stole my luggage.(I kindly assume that greyhound can protect the luggages from being taken by other custmores.)

This organization is the most 'criminal';unprofessional; and totally incompetent for handling disabled; veterans and seniors. I shipped my luggage on 7/24/11 from Cleveland, OH to Tucson, AZ...I was lied to by the clerk/stolen luggage/misrepresented by their Tucson, AZ office. There corporate organization is 'criminal' in the way they handle problems. the FTC or some governmental agency needs to close this 'criminal enterprise' down. They steal, mispresent, and charge for services they do not perform. Their actions has caused me great harm since I am a disabled veteran and senior.

Was the worse nightmare of my life i traveled from chicago to orlando with a friend the bus is dirty the bathroom was disgusting the was no toilet paper no hand sanitazer the bus had a terrible smell the driver had a bad mouth was not nice to passengers the bus broke when we going and when we came back too we waited for almost 3 hours for a bus to come and pick us up and the seats were so dirty and disgusting that made me cry because was so dirty the was garbage on the floor i was very sad that i spend my money on that nightmare and i traveled 36 hours to go and 36 more hours to come back.WELL IF U HAVE SOMEONE WHO U HATE THAT U WANT TO MAKE THAT PERSON FELL SO BAD SEND THEN ON A TRIP ON THE GREYHOUND BUS THE PERSON WILL NEVER B THE SAME. The greyhound bus companie should be ashame and do something about it try to do something good for your passengers, cleaning the busses, educating your drivers to talk nicely to people too do something about it i m sure u guys will lose a lot of costumes if keeping going lk this my friend and i are one of then and i will make sure everybody who i lk and know to not use your companie and send the ones that i dont lk for a trip with u guys. EVERYONE SHOULD PROTEST IF U ARE PAYING U R NOT TRASH TO TRAVEL IN THOSE BUSSES REMEMBER U R PAYING U HAV YOUR RIGHTS FOR A BETTER SERVICE.Well from 10 to 0 i give a 0 the worse bus companie i hav ever being

My daughter and I were on our way from Claremont, CA to Saint George, Utah. This was our first time traveling by bus. While we were waiting in the bus station for our bus to arrive. There were several buses coming in and we were trying to find out which one was our bus, but we couldn't get any of the drivers to respond back to our question. They would just ignore us, completely. And that was a bad sign just from the beggining. We had to go inside and ASK the people inside if it was. That's how our trip started. At our 1st stop there was a lady driving. WE stopped in barstow at mcdonalds. Once 30 min. passed by she was about to take off with two ladies missing! Luckily a guy came and told her and he went to get them. But who leaves their passengers alone when they pay good money for that? (They should do a bus count) So Once we arrived for our 2nd stop at the Las Vegas station, it was disgusting and so dirty. While we were boarding our bus again, there was a different driver but he still had a very bad attitude. But the worst part of our trip was when we saw the driver DIALING ON HIS CELL PHONE WHILE DRIVING. And my daughter and I started to get very nervous. Then he hung up and went on the phone AGAIN! A man came up complained about the air conditioning in the back and he told him in a very rude way that there was nothing they could do and they could always go back after they've driven for an hour. After that, he got on the phone for the 3rd time and by then I had enough. We were going to go through very curvy mountains + a full bus IT IS NOT SAFE TO BE ON A SELF PHONE AT ALL WHEN DRIVING. So then, I got up and told him that My daughter and I are getting nervous and to please not be on the cell phone. And of course, a rude response, he said "I'm trying to do my job. I know what I'm doing. If you're nervous we can go back to the Vegas station, young lady" It made me VERY upset. I told him it's easier to put the phone down. (Because of course I've watched OPRAH about the texting/calling while driving. To top it off he was looking down and dialing. There could have been an accident.) After that, luckily he did not go on and we safely arrived. But when we got off the bus he was a completely different person and the way he talked was different, he obviously realized that I would report him and I still will. Apparantly the drivers need MORE TRAINING because they have the life of 50 people in their hands. And on the phone while driving isn't responsible at ALL. Greyhound bus drivers should also learn how to treat customers. I am very disappointed and will not be going on the Greyhound bus lines ever again.

A vacation to Jamaica had to be cancelled because bus from Raleigh to Charlotte was oversold. Next bus would be to late to get to the flight.

Terms and condition say Greyhound will not be responsible for delays caused by breakdowns, road conditions, weather, or other conditions beyond the carriers' control. Overselling is not beyond their control.
Would not even allow a refund of the bus ticket.

Leaving Caesar casino on the scheduled 7:15p.m., first arriving at New York Port Authority, then scheduled to continue the trip to Brooklyn, the bus driver arrived on time. As we board the coach, the driver informed the passengers that asked if we are forwarding to Brooklyn he said he was late and there's a bus behind him in about twenty minutes later, leaving from Tropicana which will take you to Brooklyn. Now I know the scheduled buses arriving into Brooklyn, and these are two separate routes. This particular bus driver, no matter what route he has going to Brooklyn, he never want to go. If it's the 7:15p.m. from Caesar or the 10:30p.m from Resort. This behavior is very unprofessional and very rude, this inconvenience to passengers trying to get back home when we paid our money is very unfair. This bus #86017 was scheduled on Friday, July 22, 2011.

before I boarded the bus at the terminal in Philly, Pa., I decided to use the restroom. It had to be the most disgusting restroom I ever encontered. The toilets were overflowing with feces, toilet paper everywhere, I did find one stall that I did use, I did not sit and I didn't want to wash my hands due to the sinks being black, the floor had a layer of dirt on it that I have only seen in barns, it was disgusting and the best part there was the card that the employee had marked that she had cleaned this restroom. It was checked off at 4pm, I used that restroom at 430pm. How can this be, this was my first busride and it was well until the restroom. Out in the lobby the employees were throwing paper at each other. Also I had just come from the Rothman seeing the doctors and I asked for some ice in a cup and said I would gladly pay for it, no way againest company policy so I had to buy a soda I did not want and chewed the ice and threw the soda away. Greyhound you gotta clean up that restroom, theres enough bacteria out there and they wonder how people get sick. The terimal in Scranton, Pa. was spotless and the employees helpful and caring. I rode the Martz buslines but used the Greyhound bus terimals. Thank you.

I was treated with prejudice and man handled by a security guard, without provocation. Drivers were all rude and condescending, bossy and disrespectful, not at all helpful. Complaints department has not been helpful in resolving my complaints or finding my luggage they lost in Amaillo, TX. Greyhound requires that customers be in charge of their luggage, yet in Amarillo, TX, I was shoved into the station and denied acess to my luggage for transfer. Literally shoved and yelled at. Of course Amarillo was the last place I saw my luggage. This issue has not been resolved after months of my compliance with their requests. I have received nothing but a run-around from them. And a rude one at that! Greyhound is by far the worst travel service in our nation. What they get away with is numerous violations of the law and civil rights as well as the worst possible customer care I have ever experienced. In hindsight, I should have pressed charges against the security guard who shoved my elderly face against the side of the bus, with his arm against my neck and forced me to dump my pockets out on the ground. I have sent 2 letters to greyhound, hand written complaints, one was sent back to me in a greyhound stationary envelope with no explanation or response. Greyhound lost my original baggage claim ticket when I sent in my claim form. To date they are claiming they neither received my claim ticket, my claim form, nor my letters. I will be filing a small claims suit against them, and I will not ever reccommend their service to anyone, nor use their service personally again. Upon finally getting a service representative from their corporate office on the phone, [protected]) I was put off for another 7-14 days for them to resolve my complaint. I will not wait any longer, my suit will be filed in 3 days. I have had a file# from greyhound since April 10th, 2011. How does one get a file# from the baggage claim dept. if they never received my paperwok, as they claim? Nothing but an endless run-around! NO Greyhound should be their motto!

So I called Greyhound Bus service to find out a schedule and price for leaving out of their terminal in Trotwood, Ohio and I guess their customer service in their Corp offices in Texas isn't aware that they actually have a terminal in Trotwood Oh and yes guess again, it's handle by Mexican trying to talk English. Well sorry if they don't know where their own terminals are how can they assist the customers!

I was suppose to catch a Greyhound from Greenville, TX 4521 Walton Ste 702, Greenville, TX on 6/27/11 at 12:05. I checked the website and call [protected] to confirm that the bus station was still there. I got two different addresses and the phone number [protected] rang and rang for more than 10 times each time I call which was over 10 times, no answer. On 6/27/11 I drove to 4521 walton Ste 702 Greenvile, TX which was I caught the bus 9/2010 and address on the [protected] number. when I arrived a man at the station said bus station had moved to Chevron station. I asked what was the address, he stated over the bridge make a left. I stopped and asked three or four more business and no one knew where the station had moved to. I called [protected] again and again, no answer. I stopped at Enterprise Car Rental, don't know. I stopped at Exxon station, don't know. I stopped at another Chevron, lady said no Greyhound here. I told her the other guy at 4521 walton, said Greyhound moved to Chevron station. She said there is a Chevron going toward Dallas TX on the right hand side. At this time it is now 1:00 PM, the bus was suppose to leave at 12:05. When I found the station where Greyhound had moved to the bus had left and I miss my flight back to Seattle. I called the Airlines and told them what happen American Airlines would not honor a date change without me payi ng $1, 100.oo for a change fee and difference in ticket. I then check another airlines, Alaska and found a ticket for $553.70. I had to also had to take a taxi from Greyhound in Dallas to the DFW airport and had to pay $58.75 becuase my reserved SuperShuttle on 6/27/11 would not honor a change date. Total expense incurred due to Greyhound not update address location on website or at the [protected] number was $612.45. I sent an email to Greyhound to this effect and they said they are not liable for the cost incurred due to not update Greyhound address on website, at [protected] or no answer at station phone number [protected].
I want Greyhound to reimburse me for the cost incurred because I could not get back to Dallas due to no forwarding address on either communication.
D. Bagsby
Seattle, WA 98133

I recently took a one way out of Dayton, Ohio to Chicago, Illinois.. It is normally a 5 hour drive;. My family waited for my "express bus" to show up to the terminal and became worried after waiting an hour past the scheduled arrival time!. First of all, the bus was extremely nasty with paper, used baby pamper and bloodied tissue on the floor". The seats were so nasty and dirty I could literally see the dirt on the seats.. Upon alertingt he driver as to the condition of the bus, I was told that the tissue paper and pamper would be removed but nothing else as he has a schedule to keep!. I have rode with Greyhound for a number of years and the condition that this bus was in sealed the deal for me!. I will no longer waste my money for less than professional service and would advise anyone else not to ride especially if you have a scheduled function to attend as Greyhound is not on time, unprofessional and solely out to make money no matter how unsatisfied the customer may be!

On Monday, April 4, 2011 at 1:10pm in the afternoon, I walked into the San Bernardino Bus Depot with my 14 year old God-Daughter to purchase her a ticket on the 1:30pm bus to Victorville, California. I was assisted by Monique who informed me that the bus was full, but she would wait until the bus arrived and talked with the driver to see if there were any available sits. She informed me and I quote, “just have a sit and I will let you know when it gets here and if there are any sits.” My God-Daughter and I sat down and began watching Television, at 1:45pm I returned to the counter and asked her if the bus had come yet and she said, and I quote, “no”. I sat back down and continued watching television. Once again, at 2pm, I returned to the counter and asked her if she had any idea how much longer the bus was going to be and she said, and I quote, “the bus had left.” Needless to say, I was livid and asked her why did she not inform us that the bus had left, and that there were no sits. Her reply was very unprofessional and extremely rude. Even though I was upset, I was more than courteous to her. My reply was that of a normal response to someone who had driven over 40 miles to get there for nothing. She said, and I quote, “ I HAD MORE TO DO THAN SELL YOU A TICKET.” Yes and I repeat, she said, “ I HAD MORE TO DO THAN SELL YOU A TICKET.” After I got over the shock, I asked her how long did she intend for me to sit there if I had not come up and she said, “ that was not her problem” OMG. I was in shock. I informed her that I wanted to speak to her Supervisor and she said he had gone home for the day. I asked her for her complaint line number, and I informed her that I was going to file a complaint, and she told me and I quote again, “I WILL DIAL THE NUMBER”. At this point, I did not want to get as ignorant as she was so I asked her about the next bus and she said there would not be another bus until April 5, 2011 @9:30am. I asked her if I could buy a ticket now for the bus in the morning and she told me “NO”. I left, but I was not happy. I drove back to Murrieta, California and returned the following morning at approximately 8:15am, to find the Manager Steve just as rude and unprofessional as she was. I waited in line, and when I walked up to the counter Steve told me the bus was full and I would have to wait. I sat down without saying a word, and ten minutes later, Monique arrives at work and signs in. She calls the next gentlemen in line and immediately begins to collect his money for his ticket to Victorville, California. I jump up and told Steve, I thought that bus was full why is she selling him a ticket and he too, was rude. He yelled and I have witnesses, “DID SHE SELL IT? DID SHE SELL IT? DID SHE SELL IT?” I SAID NO BECAUSE I STOPPED HER. BUT THE GENTLEMAN WAS GETTING READY TO PAY HER. HE SAID “SO, I DON’T CARE, SHE DID NOT SELL IT “AND AGAIN I SAID BECAUSE I STOPPED HER. HE TOLD ME. “ GO SIT DOWN OR YOU WILL REGRET IT”. I GOT MY SELL PHONE AND CALLED THE COMPLIANTS LINE [protected]. The gentleman on the phone whose name I had stored in my old phone took the complaint and asked to speak to Steve they exchanged ID numbers. I was able to put my God-Daughter on the 1:30pm bus, but Steve called the police on me, who followed me to Stater Bros as well.

I know the San Bernardino area has a lot of low-income individuals who have no choice but to get on a bus regardless to how they are treated. Not that I am better than anyone, but I can fly if I want to, but my 14 year old God-daughter is afraid to fly when she comes and sees me. I am a cancer patient and driving to get her in Victorville from Murrieta is a little bit hard for me due to my medical condition and her mother is blind and cannot drive. The drive from Murrieta to San Bernardino for those two days in a roll was extremely hard for me and as a result of the treatment I received from Monique and Steve, my health as gotten worse and I had to stay in bed for more than 4 days after the ordeal.

Please let it be known, that I will NEVER EVER USE GREYHOUND SERVICES AGAIN, I HAVE INFORMED AS MANY PEOPLE AS POSSIBLE OF MY ORDEAL, AND THEY TOO HAVE AGREED THEY WILL NEVER USE YOUR SERVICES AGAIN.

After contacting the complaint department by phone that day, I felt by now someone would have contacted me with a formal apology. Unfortunately, that has not transpired.

I would like my money back, as well as reimbursement for the gas I had to spend driving three extra trips due to your employee’s lack of commitment to her customers who pays her salary.

Me and my friend were going to New York City for a day. we had tickets for the 12:15 am bus but he called to see if we could get there at a later time. Greyhound never mentioned anything about a $15 dollar fee to change the time and they said that there was a 6:55 am bus that we could take. We get to the Syracuse terminal and asked about the 6:55 bus the employees said that if we wanted to change the time that it would cost $15 and that there was no 6:55 bus. lucky for us the supervisor let us get on the 8:45 bus instead. so we made it to New York City. however we were coming close on not making it back home because on our ticket said that we had to go to Pen Station to board our bus. when we asked them where we go to board they said that buses don't go in and out there and we had to go to port station which was ten blocks from there. I hate to say this but i'm never taking a greyhound bus ever again because they don't give out the right information. the next time I go to New York city with friends i'm taking a plane.

Hi,
I want to complain about Greyhound bus driver who drives bus almost everyday in morning around 4:40 AM or 4:45 AM. They are very rude and racist. I was standing in line after 1st person and there were 2 black young ladies were behind me. Bus driver was also black lady she came and she said I have only 2 seats left and then she took those black ladies with her. I had to travel that bus every day for work. It was so upsetting me because of that i was late from my work. I think Greyhound should check out their emloyees.

I have used Greyhound many times, never a problem until New Orleans, April 28 at 9 am. Ticket taker refused to let me buy a ticket because I had to use my cell phone to get one and she said "you cant use a cell phone in the terminal." I had to get to my family after the tornado in Alabama. I had to wait until 830 pm that day to get on the bus, because of this horrible employee. I had to hang around New Orleans for 12 hours to get my bus. She would not even listen to my situtation and offered no assistance. I had to go outside to use my phone, while she and her policman boyfriend (he was behind the counter) were passing a cell phone back and forth, giggling and offering no customer service to anyone except their buddies. I want as many people as possible to know about this. My family needed me as soon as possible and this woman was my holdup.

I bought a ticket from Pittsburgh PA to Wilmington DE. On the ticket, depart at 5:00 am and arrive at 11:50 am. Actually, departed at 7:20 am and arrived at 5:10 pm. Greyhound never follows its schedule?

For the minimum words of 100:

I bought a ticket from Pittsburgh PA to Wilmington DE. On the ticket, depart at 5:00 am and arrive at 11:50 am. Actually, departed at 7:20 am and arrived at 5:10 pm. Greyhound never follows its schedule?

It is the worst service in the world. Never take it and leave it alone.

Don't take greyhound, rather go for cityliner or catch a taxi. I got onto bus 1701 GJND1002 Joburg-Newcastle-Durban at 10:00am this morning and only arrived at newcastle at 18:00 this evening because of what greyhound said in there smses to be a 'technical fault' and 'road works' when actually it was because the bus broke down twice and they had to send a mechanic from jhb. We waited in standerton for two and a half hours so that the joburg mechanic could tell us the same thing as the standerton mechanic. The hostess of the bus told us that this happens regularly. I want to know how often evaluation checks are done on those buses. The problem with our bus was that everytime it came to a complete stop it broke down. Pathetic to offer that kind of service after I paid R260 for my ticket, cityliner is only R150, however I chose greyhound because it is apparently the better choice. Well apparently not!

I travelled by bus from PE on Tuesday afternoon at 17:00 to Jhb. The bus was scheduled to arrive in Jhb at 8:45. It only arrived in Jhb at around 11:00. I was supposed to go to work but could not as the bus was too late. To make things worse no one at Greyhound explained why we are late or appologize. When I talked to few people I know who uses Greyhound they tell me that Greyhound normally do not arrive on time and I should not use it if in hurry to arrive on time. I have never noticed before as I normally use it when not in a hurry to arrive on time. From now on I will only use Greyhound if not in a hurry. The real reason I will continue with them is that I am a vitality member.