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1.2 1612 Reviews

General Motors Complaints Summary

65 Resolved
1547 Unresolved
Our verdict: If considering services from General Motors with a critical resolution rate, extra caution is advised. Examine detailed customer feedback to understand the severity and nature of unresolved issues. Be prepared for the possibility of unsatisfactory responses and have contingency plans, including seeking assistance from consumer advocacy groups if necessary.
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3:42 pm EST

General Motors traction control

Here is the copy of the letter to the GM CEO

Garry Ioffe, 240 Thelin Ct., Wilmette, IL 60091
[protected]
Chevy HHR, VIN

Dear Mrs. Barra

I bought a used 2010 Chevy HHR in February 2011. After a few months the traction control started malfunctioning. Usually this occurred on a dry and smooth pavement where traction control is not needed.
As I approach 40 mph, suddenly the dash board warning light appears and the car starts shaking.
When I reduce speed to 15 to 20 mph then the warning light disappears and the car again behaves normally. However, upon gradual acceleration to about 35-40 mph this issue repeats up to 7 times in a row. I usually press the Traction Control button, but it does not help.
Suddenly, the car seems to work normally for a few weeks or even a one or two months and then the issue begins again.

I attempted to resolve this at Jennings Chevrolet in Glenview, Illinois.
I was advised to replace all four tires. I paid over $700, but that did not help.
Afterward, I was given a recording device to record the code of the problem.
I used this device to record several (4 or 5) episodes, but upon returning the device to the technician, I was informed that nothing was recorded. I was given the device again to use for several months, and I pressed the Record button during five occurrences. When I brought the recording device back, I was told that nothing was recorded. I was then asked to leave the car for a technician to drive for a week with the hope that he could record something using a different device. Again nothing was recorded.

Not being able to fix my problem, Jennings offered me a $5, 000 certificate that was issued by GM. This certificate is a nice gesture but it is not enough to help me, considering my situation. The certificate is only good for a new GM vehicle and since the Chevy HHR model is no longer being manufactured, the only car which has a cargo space like HHR model is Equinox LS. The amount of trade-in credit I could potentially receive for my car is approximately $4, 000 ( from Kelly book), plus the GM certificate of $5, 000 still leave me with roughly $12, 000+ of out of pocket expense, which I cannot afford. When I bought my car I was expecting to be able to drive it safely and comfortably for about 10 years, but this recurring problem is preventing me from being able to drive safely. Every time I get into my car, I feel like I am risking my life. I have been suffering with this problem since February of 2011 and there is no resolution in sight.
What would you do in a situation like mine? Would you like to drive unsafe car?

I use to be a GM fan. In 1989 I bought a used 11 yrs old Chevy Station Wagon, 8 cyl. I was driving it for 3 yrs and still the engine was working like new. Later I had Buick 6 cyl and used it for many years without problems. I believe that GM can make good and reliable cars.

What I am hoping is that you can find a way to help me replace my existing car with a reliable car that has a cargo space like Chevy HHR or lager without any additional expense, as a way to compensate for the risking and suffering dur5bing all these years.

Thank you for considering my situation,
Garry

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General Motors lifetime rustproofing

Anyone who purchased lifetime rustproofing through GM Goodwrench service center in the 80's and still has the vehicle, you no longer have coverage! GM has violated all the contracts and ended the program without notifying any of it's customers.

When finally contacting someone at GM that wouldn't just ignore me (due to me threatening legal action) it took them almost a month to even figure out any information on this product. Then it was all denial as usual. End result, we paid for lifetime protection, got screwed, and they don't care. They try to say that this was a third party company unaffiliated with GM...really...GM Goodwrench service center is no part of GM!

I called a GM Goodwrench fluids specialist and he was more than happy to help me until I gave him my contract number.

After that he would never pick up the phone when I called or return any of my messages ever again.Typical GM runaround, if there is a problem, ignore it until it goes away.

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2:22 pm EDT
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General Motors valve cover

I bought a 2008 Chevrolet Silverado 1500 4x4 at the end of February 2014 from a Ford dealership. The truck had 54, 000 miles on it and ran perfect. Fast forward to October 25, 2014. I was sitting in line at the car wash and my truck started to run rough and then the traction control and stability track light starts flashing. The truck at this time had 65, 000 miles on it. So I drove it to the local Chevrolet dealership and explained to the service person at what had happen. He told me that he could take a look at it but it would probably be tomorrow since he had a skeleton crew and only one truck guy working that day. I told him no problem just call me when you find out something. The service person called me Monday morning to tell me the problem which was a defective valve cover that GM had a revision on. He explained to me what the process was and how much it would cost me. Being the person I am I said that GM should be paying for this and not me due to the fact that it was a manufacture defect, He advised me to call GM, so I called GM directly and of course they weren’t willing to take care of the problem. Unless it is a safety issue they weren't going to fix it. Well I'm here to tell you that is BS. This is clearly a GM defect that GM was willing to give me a 5% discount on a $475.00 repair bill. This was told to me that it wasn't a recall that it was a revision of the valve cover which means that this particular "revision" was not made public because it would cost GM millions to fix. I have been on several GM blogs with people having the same problems and having oil consumption problems as well. GM wants the customer to pay for their defective parts and pay for the labor to do it. GM needs to step up to the plate and fix these problems. No wonder the government bailed them out "GM - Government Motors" I can tell you that I will be fixing the problem my self and selling it the first chance I get.

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12:41 am EDT
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General Motors car not repairable, gm unwilling to assist

My 2013 Malibu has 26.6K miles on it and has a noise that can not be identified by the service dept or GM and refuses to assist in getting another vehicle that is in working order.

Since the dealer service dept could not identify the noise after 3.5 weeks, they had a GM engineer come in to review and fix, and instead of fixing a noise that they can't identify, nor repair, they REDUCE the noise by 90%, not fix. You can't fix what you don't know and they were never able to isolate the issue. If I take the car back for the same issue, there is nothing they can do about it because they don't know what the noise is and have exhausted all remedies to fix 100%, only reduce the noise by 90% is the only fix. I bought the car thinking it would be working 100% of the time, and now I have a 90% reduced noise vehicle that GM has deemed safe to drive, although they don't know what the issue was causing the noise.

I worked with the dealer, who asked GM to assist with incentive monies to get out of my car and get a car that works and has no noise 100% of the time. GM refused stating it's under warranty and that should cover it. How can it cover it, when no one knows what the "it" is and I still hear the noise, only muffled to 10% of the time. GM is not treating me fairly as a consumer, especially in light of the issues they are currently experiencing with other vehicles. Who's to say that the unidentified noise does not turn into a future recall issue and is a safety issue? How can they deem something safe when they can't identify what "it" is? What happens when my warranty is up and God forbid it's something major that I could have avoided, just by GM assisting me. GM...pls advise. You would not want your mother to drive a car that has issues that you can't identify, so why wouldn't you care enough about your long-standing customers and do what is right? With my car being a 2013 I owe a lot and incentives would assist me. After all, it was not my intent to go car shopping so soon after purchasing my vehicle, only a year later, because you failed to sell me what your site advertises as a safe and reliable vehicle.

My case number for this: 71-[protected] My email is: [protected]@sbcglobal.net My phone is: 847.877.9336

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Update by Jenise425
Aug 25, 2014 12:37 am EDT

My 2013 Malibu has 26.6K miles on it and has a noise that can not be identified by the service dept or GM and refuses to assist in incentives to fund another vehicle that is in working order.

Since the dealer service dept could not identify the noise after 3.5 weeks, they had a GM engineer come in to review and fix, and instead of fixing a noise that they can't identify, nor repair, they REDUCE the noise by 90%, not fix. You can't fix what you don't know and they were never able to isolate the issue. If I take the car back for the same issue, there is nothing they can do about it because they don't know what the noise is and have exhausted all remedies to fix 100%, only reduce the noise by 90% is the only fix. I bought the car thinking it would be working 100% of the time, and now I have a 90% reduced noise vehicle that GM has deemed safe to drive, although they don't know what the issue was causing the noise.

I worked with the dealer, who asked GM to assist with incentive monies to get out of my car and get a car that works and has no noise 100% of the time. GM refused stating it's under warranty and that should cover it. How can it cover it, when no one knows what the "it" is and I still hear the noise, only muffled to 10% of the time. GM is not treating me fairly as a consumer, especially in light of the issues they are currently experiencing with other vehicles. Who's to say that the unidentified noise does not turn into a future recall issue and is a safety issue? How can they deem something safe when they can't identify what "it" is? What happens when my warranty is up and God forbid it's something major that I could have avoided, just by GM assisting me. GM...pls advise. You would not want your mother to drive a car that has issues that you can't identify, so why wouldn't you care enough about your long-standing customers and do what is right? With my car being a 2013 I owe a lot and incentives would assist me. After all, it was not my intent to go car shopping so soon after purchasing my vehicle, only a year later, because you failed to sell me what your site advertises as a safe and reliable vehicle.

My case number for this: 71-[protected] My email is: jenise425@sbcglobal.net My phone is: 847.877.9336

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General Motors gear box replacement

Dear Sir,

I would like to inform you that I had received the worst service during the time I had dealt with the franchises of Chevrolet in Egypt. Being neglected and received many false promises from their

side made me extremely frustrated. I had a Chevrolet cruise 2010 bought it from Yassin (Approved Franchise) and had all maintenance and services in an approved franchise named (El-deeb)

located in Maadi, Cairo. Suddenly I experienced a gearbox malfunction which totally disabled the car. I went back to service center in the 28th of June and they inspect the car and told me that the

gear box need to be replaced as it’s totaled and added it’s a manufacturing deficiency and they are going to contact Mansour Chevrolet and replace it ASAP. Since then I had received many false

Promises. First they told me one week and I am going to receive the car. After they failed to fulfill the date they told me I had to be charged for 30 percent of the gearbox value. After I sent a

Complain to Mansour they called and informed me they will deduct the charge to be 10 percent of its value. I had approved the value as I was paralyzed with no car for a month. Since the 1st of

August I had been informed that the gearbox is coming from Korea and will reach the Service center the 24th of August. Today I had been informed that the gearbox didn’t arrive and they

don’t know when it going to be delivered. I want to know which kind of service you are offering. This is the worst decision I had took to deal with such unprofessional individuals. Please, your

intervention is mandatory or else I regret to inform you that I will be going to court and press. I really can’t imagine that a brand like Chevrolet could mistreat their customers in such ways.

Finally, I would like to receive the proper quality of service and treatment and also, compensation for the hilarious treatment I had and for renting cars for 2 months with no response from the

Company supposed to be one of the trusted brands worldwide in the vehicle industry.

Your Fast response is extremely critical.

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General Motors transmission / oxygen sensors

After purchasing a new car in 2010 a 2011 chevy malibu lt. After 40000mil i had to replace a transmission. That was covered and then after getting the car back the throttle body went on the car not covered so out of pocket espense. Then in may 2013 about 78000mil. Car has to get a second trans. Then after getting the car back then in june 2013 the oxygen senors go, though my 100, 000 mil warranty was still working. The gm specialist (Amy) in detroit said to me that we have done casue we offered you extended warranty for the trans,

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General Motors poor paint

I own 4 GM products;

1994 GMC Sanoma (White)
1995 GMC 2500 PU (Blue)
1996 GMC Suburban (Tan)
2000 Buick LeSabre (Gold)

The reason for this communication is an apparent defect in GM product paint products. I have noticed this problem for many years from a large number of GM cars & trucks I have seen on the road.

The problem starts with the clear coat coming off in large areas and then the paint down to the primer. All 4 of my GM’s have this problem on the roof, hood and dexk lid.

As you can see, none of my vehicles are new and with this inherent paint problem that seems to be prevalent with GM products, I am very reluctant to consider rplalceing any of them with another GM product.

True, I have seen Ford & Chrysler products with this problem also, but I will tell you that I have not seen more than a few GM’s over 10 years old that still had paint on the hoods, roofs, or deck lids. Not so with Ford or Chrysler.

Sad selling point for GM.

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JK Harris
St. Louis, US
Jul 19, 2015 9:45 am EDT
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I totally agree! Our 2006 Savanna has peeling paint! GM will do absolutely Zero to remedy this problem as stated by a GM rep who came to the dealership I purchased my Savanna from. I will not be purchasing GM vehicles because GM will not repair these problems. I have seen a lot of GM vehicles with peeling paint. Mine is actually bubbling and popping off. An auto body professional that gave me a quote to repaint my Savanna stated that the primer is defective and he has repainted many GM vehicles. This is my 8th GM purchase from this dealer for myself and my business over the years, I will not be repurchasing.

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General Motors dealership crashed my new car, gm doesn't care

I purchased a new GMC Acadia in December 2012 from Circle Buick in Highland, IN. I had to make several trips back to dealership due to problems with the vehicle and poor management of the facility. On one of the visits they backed my new Acadia into a pole. The repair work done left me with a far from perfect new vehicle. I also now have 1000 miles on this car due to the number of trips to the dealership and the miles for the body work repair. Called and asked for the General Manager several times (Wayne Druktenis) and was never routed to him, he was always busy. On one call after they told me he was not there he picked up the phone and started screaming at me. This was my first conversation with him. He called me liar and promised me that his dealership would never take my car back and we would never get a new vehicle after they crashed it. He also said he personally approved the repair work to my car and it was perfect, after catching him in a lie on the phone he admitted that he approved the repair work from a picture that was emailed to him. I tried to work through the district rep’s but that was ineffective because they said the dealerships were owned and operated independently. I inquired about how they advocate for the customer and ensure customer satisfaction if they have no influence. I could not get an answer from them as they did not have one. When I told them that the dealership was lying to me and to them the district didn’t care because they were independently owned and operated. This is the worst experience of my life and I am convinced at General Motors as a whole does not care about the consumer. I have been documenting all correspondences with the dealership and district rep’s. I do not have enough characters here to write all of the history but I am convinced that I should reach out to the public (newspapers, news stations, websites, etc) and share my story. I believe that if General Motors doesn’t care for people I should tell enlighten them to my purchasing experience so they are informed. On one additional note my Acadia has also in for service on a valve n the gas tank. I am suspicious that this is from the accident but cannot get confirmation from the service department.
If General Motors (outside of the dealership or district rep’s) does care about protecting the customer and they are concerned about customer satisfaction then I would love for someone to contact me. I purchased a new vehicle and I received an almost repaired vehicle with 100 miles on it. All I ever asked for was a new vehicle like my payment to Circle Buick was for. They have received their money and I have received a crashed car, ~25 hours of lost time from phone conversations/trips, lies from the dealership, and an overall disregard to customer satisfaction. I am willing to bet that all consumers would love to hear my story as it definitely highlights why General Motors products should never be purchased.

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dia3766
, BJ
Jan 31, 2013 12:59 pm EST

not sure why someone could do something so dishonest, oh well eventually it will come back to them

D
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dia3766
, BJ
Jan 26, 2013 12:32 am EST

alot of people are single parents, so that is no excuse to try and get out of a repair bill if it was your fault (not saying it is but if)

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V man
York, CA
Jan 25, 2013 2:10 pm EST

Lol. good catch Tasha. And if you don't want to be exposed online than don't post complaints which are false.

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tiIs
, NA
Jan 25, 2013 2:07 pm EST

That may be Tasha but I would appreciate it if you had sent this privately rather than exposing me to the whole world. i can't afford to pay for the damages I am a single parent of a six year old.

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General Motors door locks stick

Purchased a hhr from robbins auto mall humble texas. It was purchased new. Been in dealer 6 times for door locks sticking. Allthe door locks are sticking now. I have video of being locked in my hhr. Showed video to dealer and service tek and lawyer from gm s main office. They have given me a componet coverage letter. The door locks are still stickiing. They dont
Feel getting locked you vehicle is dangerous. We asked gm
To take the vehicle back they want its not dangerous. Let gm know how you feel.

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General Motors product and chevrolet dealership quality

Had my truck in multiple times I own a 01 chevy silverado 2500hd with a duramax diesel. Within the last year I have done injectors, injector sleeves, injector pump, water pump, head gaskets, oil cooler, transmission. And many more parts. I have had a better business complaint with ron tonkin because I had my truck in there 3 or 4 times and they said it was normal and so I opened a bbb complaint finally they said the injector pump was bad then after another technician looked at it they said it was the injectors. So they misdiagnosed my truck 3 times now the oil cooler is leaking and two out of the three leaks is there fault because it's connected to the water pump and so I took it to them and they charged me 103.00 this time to misdiagnose my truck I took my truck to alan webb chevrolet in vancouver, wa and they took pictures to prove that if ron tonkin were to fix my truck it still would have a leak and I called ron tonkin and complained they never called me back. My complaint is not only that gm makes a low quality vehicle with problems but who do they also certify to work on there vehicles and what classes do they have to take becaus they are also low quality repair facilities that carry the chevrolet certified name.

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General Motors noisy exhaust

I bought a new 2012 CTS. When I get on it a little bit just before it shifts gears it makes a sound that sounds like all the baffles in the muffler or cat is going to fall out. I took it my dealer and they hear it also. They took another 2012 CTS and it does the same thing.
I got a case number from GM (71-[protected]). They tell me there is nothing they can do. I have had 5-6 people tell me that the car sounds like it is falling apart when I step on it. The dealer hears, GM knows about it and will not do anything. What do I need to do to get some results. I am not bad mouthing the dealer, they have done everything they can at this time.

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GeorgeJetson
Joplin, US
Jun 18, 2012 3:30 pm EDT

Did you test drive the car before you bought it?

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David94Mustang
Scottsdale, US
May 04, 2012 10:19 pm EDT
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The dealer is waiting for GM to do something. Like a factory recall. Plus they prob don't even know how to fix the issue yet. Also finding a solution has to be approved and not affect the safety of the vehicle. So once they figure that out then supply the dealers and give the technicians training on how to fix the problem. Also figure out all the vehicles that are experiencing the problem. Then they will get back to you. Its a sad truth I just hope it doesn't take to long and they compensate you for it

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General Motors defective new 2011 silverado

I have 2011 Silverado LS 1500, and on several occasions the truck has took off on its own. The first time I had my foot on the break and the rpms jumped to 2000. The second time a was backing up and the truck took off, rpms around 3500, and I crashed the truck. The third time, I was turning a corner, my foot on the break, when the truck just took off.

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General Motors tail lights

I bought brand new 2010 Equinox from Doug Marshall in Grande Prairie on October 29 2009 I just relised that the right tail light was not working and also the signal light I took it to Murry GM in Fort St John the light has water in it Murry GM told me that there is a after market hole drilled into the back side of the light and that warranty would not fix it and that the other tail light is the same I called the main dealer and they said the same if there is some one else with this same complaint could you please let me know Murry GM have photos

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General Motors car problems and didn't reply me to solve it

Actually I bought my car from Mansour Chevrolet October 2008 Opel Astra enjoy because I heard that is a very good car... After 2 years I had problem in the gearbox! I went to the hire maintenance to solve this issue and they told me that the Disk and cylinder must be replaced and it will cost within 5500LE i told ok...after 1 week they told that there is another issue and it will cost another 10000LE, I refused because they didn't tell me from beginning...so I took the car to reform it out of the authorization... I fixed it and after several weeks I found another problem ...and this time they told me that the control unit of the gearbox is damaged...so I asked to fix it and buy it because there is a lot of problems in this car and am fed up...They replied we can’t fix it and I must to buy it from the Maintenance of power of attorney Opel in Egypt... I called them to ask for the control unit ...they replied they haven't this part and also it is not available in Germany and I must request a special order for this part from Germany and it will take minimum 1 month to be delivered ...And they told me that they maybe will not accept my car because I fixed it out of the Maintenance of power of attorney Opel ... and I have several months without car and am really fed up and I don’t know what could I do to solve this issue...And sorry to tell you that is the worst car ever I had …and after the launching of the new shape of Opel Astra ..I thought that I must buy it ...but now I’ll rethink [protected] times to don’t buy the brand Opel again!Now I want to know is it normal that the control unit of the gearbox be damaged after 2 years?!And what could I do to get back my car working again?!
Your prompt reply is highly appreciated...

N.B:this was the complaints which i sent before 2 times to General Motors without any reply...

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General Motors Key stuck in ignition

To whom it Concern:

Risk Management

My name is Monica Ghelase and I am a single mother. Resiliently I had repair done on my vehicle at Leson Chevrolet in Harvey Louisiana. On`
August 17, 2011 I had a problem with my key getting stuck in the ignition and could not turn engine off. This happen in front of a busy hwy and could have cause a serious problem. My car is a 09 Chevrolet truck/HHR/4dr LS with 50865 miles on it.

The dealer stated it was not a recall on this defect and this type vehicle had several problems with this defect. I think being in an unsafe situation and the fact only this type has had this problem it should be looked at as a recall.

I would appreciate if you would approval me a full refund for the amount shown on the receipt $298.66. All pertinent information along with address/email is on the receipt. Please get back with me and with the resolution on this matter, thanks in advance.

Monica Ghelase

[protected]@hotmail.com
invoice# CTCS44262 date paid Aug 17, 20011
tag # 7783

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Texas Chevy2012
Bedford, US
Oct 03, 2012 8:42 pm EDT
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I Know this post is a little old, in responding to the HHR chevy with ignition stuck, there are thousands of others out here with the same problem, I took this to a lawyer, You need to look into that or least call the state your in and make a report. There is power in numbers, I too, am a single mother with my four year old strapped in the back seat when this ignition locked down, we were terrified, They will not tow a running car and there was no way to turn it off, (just think of fumes, in a garage and the car is running all night. I am suing General Motors and will never back down. There are people dead because of Enterprise Rental car sales releasing these Recall cars out when inventory is low and people have no idea they are driving a ticking time bomb. Do the research there is more for the 2010 HHR Chevy, this happened to me in August 2012 with appx. 49, 000 miles. I drove this car for 12 months and have long list of lemon issues. Somebody is going to die again if GM does not do something about the way they are making cars. Steamed mad and doing something about it. TEXAS

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General Motors chevrolet beat lt

This is a True Happening
Cheverolet Cars (united states) is one of the most admired car companies.I have been a customer of Chevy in United States for sometime now and appreciate the good customer service However here in india had a very very bad experience which makes me think are the Company Overseas really are concerned whats happening around.Well here is something for the starters.
Wife of An officer n a Galantry Awardee of 1971 war Late Wg.Cdr R.C Bedi, I Rita Bedi is fighting for justice.Hope someone might hear her.On 11th oct 2010 we took a Chevrolet Beat (LT) Red Colour Car from RSA Motors, 68 Industrail area Panchkula.The cost of the car told to us was 378000/- and accordingly we had made a demand draft for the some and gave cash partially and went personally to Ambala depot to deposit hence take the delivery of the car.
SAD FIRST EXPERIENCE
Mr Ritesh an Exective of RSA Motors was there when we had everything done however this is the first bad experience we had.The company asked us to pay extra 5000 cash for metalic colour which was never told to us and and extra 15000 cash for assosries put by them without our knowledge.As we refused to do that we had no choice as the smart company people first had already presented with the bill and insurance.Being a house wife alone i agreed to pay the amount for which i was later in the evening given a recepit made on Word application and without any company seal.The car was delivered.Later in the evening when i contacted my friends all told me to check with the company for extra payment given.To my surprise when contacted Mr.Ritesh he came home and personally begged not to tell company about this as his job will be on stake n that he will provide will original recipts.He till Date never showed up.

SAD SECOND EXPERIENCE
Within 3 Months the car started giving trouble.While Driving home the car suddenly stoped and would not start again.On calling Cheverollet no one came forward for almost 2 Days.After almost breaking down in tears when finally contacted the break down service.they insisted to get the car towed and get it to the repair shop as they did not have any crane service.we had to do all by ourself n even paid for something company is at fault.all bills are still with me.The company Service advisor n Works manager Mr Shashi had no idea what happened with the car even after hours of inspection.Finally they had to make an international call to find out what has gone wrong.Now the complete car was opened as there was a Manufacturing Fault of some wire/s.Later to my surprise they asked me for charges of labour.Heights of cheating and manuplation is what Chevy RSA dealers are here.

RECENT SAD ONGOING THIRD EXPERIENCE

After the service of the car while driving the AXEL part Tie Rod of the wheel broke, which is RISK TO LIFE WHILE DRIVING. The car going even at 40kmph can turn or roll over killing all instantly or indulge in an accident risk of life to others.This is a part we are talking about cannot be broken by itself.It is an manufacturing fault of Cheverolet India.When contacted the head office they kept on transfering the call one department to another.It was 9.30 am in the morning and till 1 pm afternoon sameday no one could come directly from the company on the phone.Finally we had the same Works manager on Phone n says we are having a lunch break so no one is available.PLease contact the head office or customer care or you can get the car towed and get it to repair shop.That was the end of the road for us.After calling the owner/CEO of RSA MotORs finally two people showed up and after inspecting told us this was an manufacturing fault from the back n they are also in a fix as the company/cars are not worth buying.One of them satpal singh even said nothing will happen here and no one will listen.the works manager came just for 5 mins and went back saying 'we have to take it to the company open the car enitrely n see if it can be fixed or if we have the necessary part'.

Its a shame and i have no words for the the company were the workers are against their own.Chevrolet is a good company in u.s and we have a many cars of the company in united states however in india this is what happening.i have paid for the car from own hard earned money working round the clock to protect and gaurd the very people who are today cheating us.Cheverolet RSA Dealers are the worst dealers and more worst people to deal with.
Now i have decided if the company is not ready to return either our entire money invested or a brand new car i Rita bedi will not give up until something is done about it.If this can happen with me it WILL happen with you all.If Chevrolet thinks we can be played with they thought wrong and messed up with the wrong people.Even if today i have to move to the court i will as i have full faith in our legal system here in India.I have all the documents n conversations details of the company hence i would now approach the company one last time.
MY CAR DETAILS :
Owner : Rita Bedi w/o Wg.Cdr R.C Bedi
H.No. 1071, Sector 11, Panchkula, Haryana-134109.
Mobile No. [protected]
Make : General Motors India Ltd
Model Name : Beat LT Petrol
Car Registered No. HR 03L 7907

Purchased from : RSA MOTORS, plot no.68 industrail area phase 1 panchkula haryana phone : [protected] workshop :[protected]

Delivery Date : 11/10/2010
VIN : MA6BF482FAT020845
Engine No. : B12D1182372KC3

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General Motors no support — 1500 miles over warranty

I am extremely dissatisfied with my vehicle; I seriously doubt that I will ever buy another GM vehicle, and I am actively encouraging my family and friends to not buy GM vehicles either.
I work as a vice-president of quality for one of your suppliers; at the time we bought our Malibu, I supplied many components on that vehicle as well. Because I do a great deal of travel helping with quality issues, most of it from GM assembly plant to GM assemby plant, I put a lot of miles on my vehicle. I had started noticing things that were not right with my car, such as the steering wheel off-color, the HVAC fan squeaking, the steering wheel with two huge wear spots on the foam wrap, and recently the check engine light came on. I pushed the OnStar button for a diagnostic, and I was told something was wrong with my fuel system. So I called my dealer to get these things taken care of. Well, I couldn't get my car in right away (again, taking care of GM business), but when I did, I was told that I couldn't be helped because my vehicle was now out of warranty by 1, 000 miles. MY CAR HAD 16 MONTHS IN SERVICE! For all these things to go wrong after just 16 MIS and GM to not do anything about it is just irresponsible. I called some folks at the GM VEC in Warren and I can't seem to get any help there either. So, I'm putting my car up for sale and I will be driving into the VEC and various GM assembly plants in a new Lincoln MKS or a Jaguar XF. I wanted to drive a car that I supply parts for (I am also a supplier to the LGR Cadillac plant), for GM won't support their product.

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Lon Zhe
Madison, US
Feb 07, 2013 8:30 pm EST

Took my 2011 Malibu to the dealearship. I told them the problem.they came back and told me the wheel bearing and hub was bad the bad news they told me that the warranty wasnot going to cover the cost. The car had 49000 miles. I think this stinks. I wont buy another Gm.

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Dennis Kiker
Sweetwater, US
Nov 19, 2012 2:49 pm EST
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2009 Malibu, 90, 000 miles on it. in dash message flashes "Service Traction", "Service ESC". Fuel average readout shows drop from 36 mpg to 21mpg and vehicle felt like it was "stumbling" and not running smoothly. Fuel cap tight, Shut vehicle down to check all fluids and do a general look see. Started vehicle up again, , , , all symptoms and messages cleared as if reset. Week later, and about 100 miles later, same thing but this time check engine light came on. Checking Internet this seems to be a common problem and now fix noted? Took car to GM dealer in Anson, Texas, , the Service Writer saw the message read out.. After a week they can not get the problems to repeat and no fix can be found though the did get the vehicle to surge and stumble. After a week I would hope there would be some idea as to the cause. I am not happy. This week is Thanksgiving and I was expecting to do some traveling. .

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jbfirebird
nowhere, US
Aug 27, 2011 5:57 am EDT

check engine light is one of the easiest fixes. unfortunately, this is just somethign that happens with miles. the problem typically is a bad oxygen sensor or you need to tighten your gas cap. usually, its the gas cap if its completely random. could also be that you need a tune up. if the light flashes on occasion, there is a misfire and would have something to do with plugs or wires

you drive pretty continuously and you have wear spots on the steering wheel. sounds normal.

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General Motors do not give them any more cash

These luster have stopped working in chev impalas since 2003 and has gone through court. Had it repaired so I could see my speed and was broken three months. It was still in court and it had to be fixed. When the judge ruled gm to pay, the judge said only certian ones have to be fixed. The gm refund center said mine was not on the list and that If I had been a excellent gm customer, they might have paid for some of it. Im 58 years ancient and nearly all of the cars I have had were gm cars but I was not a excellent gm customer because I did not buy these cars new. Some of them I did buy new but they arent counting that as being a excellent customer. Also I did not have it fixed at a gm dealer but a used gm car dealer. This dealer worked with gm for years, with the owner of the dealership until it closed. My 2005 impala still had the original warrenty on it when i bought it. I reckon the judge is being paid off by gm. Boy! Forgien car makers, look for me. Thats what I’ll be buying next. Screw gm! let them die! Do not give them any more CASH!

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General Motors general motors - corrosion of vehicle brake lines

If you had a metal brake line corrosion failure or have a chevrolet suv or truck, read this. The metal brake lines used during manufacturing were inferior quality and corrode easily leading to loss of braking and collisions.

Report date: january 26, 2011 at 10:34 am
Nhtsa action number: ea11001

N/a
Nhtsa action number: ea11001 nhtsa recall campaign number: n/a
Vehicle make / model: model year (S):
Cadillac / escalade [protected]
Chevrolet / 1500 2003
Chevrolet / avalanche [protected]
Chevrolet / avalanche [protected]
Chevrolet / sierra [protected]
Chevrolet / silverado [protected]
Chevrolet / suburban [protected]
Chevrolet / tahoe [protected]
Chevrolet / yukon [protected]
Chevrolet / yukon xl 2000
Manufacturer: general motors corp.
Component (S):
Service brakes, hydraulic
Service brakes, hydraulic:foundation components:hoses, lines/piping, and fittings
Date investigation opened : january 5, 2011
Date investigation closed : open
Summary:
The office of defects investigation (Odi) received defect petition dp10-003 on march 2, 2010, requesting the investigation of model year (My) 2003 chevrolet silverado 2500hd 4wd pickup trucks for corrosion failures of the vehicle brake lines.

Dp10-003 was granted and on march 30, 2010, preliminary evaluation pe10-010 was opened on more than six million model year 1999 through 2003 light trucks and sport utility vehicles manufactured and sold by general motors corporation (Gm).

On july 2, 2010, odi received gm's response to an information request, which included gm's assessment of the frequency and safety consequences of the alleged defect.

Gm stated that: (1) the brake system of the subject vehicles is split front/rear and should a brake pipe suddenly fail for any reason, the affected vehicle would be capable of stopping with the pressure supplied by the remaining circuit; (2) the subject vehicles were designed to meet the hydraulic circuit partial failure requirements of federal motor vehicle safety standards 105 and 135, light vehicle brake systems; and (3) should a brake fluid leak occur for any reason, the brake system malfunction indicator lamp (Mil) would illuminate and warn the driver before the brake fluid level was low enough to cause a loss of line pressure.

Of the 890 total complaints for brake pipe corrosion identified, 761 were located in salt belt states (Connecticut, delaware, district of columbia, illinois, indiana, iowa, maine, maryland, massachusetts, michigan, minnesota, missouri, new hampshire, new jersey, new york, ohio, pennsylvania, rhode island, vermont, west virginia and wisconsin).

The complaint rate per 100, 000 vehicles sold is significantly higher in the salt belt, 43.0, compared with 3.0 for the remaining states.in approximately 25 percent of the complaints, the brake pipe failure has allegedly occurred suddenly, with no warning to the driver (I. E., no brake warning light), and resulted in extended stopping distances.

In 26 of these incidents, the increase in stopping distance that resulted was alleged as a factor in a crash and in 10 others the vehicle was intentionally steered off the road or into another lane of travel in order to avoid a crash.

An engineering analysis has been opened for subject vehicles sold or currently registered in salt belt states to further assess the scope, frequency and safety risks associated with sudden failures of corroded brake pipes that can result in decreased brake effectiveness. Odi will continue to gather information on subject vehicles outside the salt belt as well.

If you have any additional facts/complaints, contact nhsta. They still have an additional investigation open on this. As of now, gm is not doing a recall because no one has been killed.

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Update by Automaton
Jul 03, 2011 9:06 am EDT

The split front/rear braking system would safely stop a vehicle if the other brake lines were in perfect condition.

However, ALL of the brake lines on the affected vehicles are corroding and rupturing under pressure. Not just one.

With a system of fully corroded lines, it is likely they would rupture under pressure of frantically trying to stop leading to no brakes at all.

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Harold Stevens
, US
Oct 31, 2016 8:14 pm EDT

I have a '99 Sierra. I live in Virginia, not the salt belt. I just replaced all four steel lines, because of a fear that the others would also eventually rupture. My bill was $1, 100. I think GM should reimburse me.

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JKDE
, US
Jul 03, 2011 3:08 am EDT
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If you had a metal brake line corrosion failure or have a Chevrolet SUV or truck, read this. The metal brake lines used during manufacturing were not stainless steel, but were inferior quality and corrode easily leading to loss of braking and collisions.

Report Date: January 26, 2011 at 10:34 AM
NHTSA Action Number: EA11001

N/A
NHTSA Action Number: EA11001 NHTSA Recall Campaign Number: N/A
Vehicle Make / Model: Model Year(s):
CADILLAC / ESCALADE [protected]
CHEVROLET / 1500 2003
CHEVROLET / AVALANCHE [protected]
CHEVROLET / AVALANCHE [protected]
CHEVROLET / SIERRA [protected]
CHEVROLET / SILVERADO [protected]
CHEVROLET / SUBURBAN [protected]
CHEVROLET / TAHOE [protected]
CHEVROLET / YUKON [protected]
CHEVROLET / YUKON XL 2000
Manufacturer: GENERAL MOTORS CORP.
Component(s):
SERVICE BRAKES, HYDRAULIC
SERVICE BRAKES, HYDRAULIC:FOUNDATION COMPONENTS:HOSES, LINES/PIPING, AND FITTINGS
Date Investigation Opened : January 5, 2011
Date Investigation Closed : Open
Summary:
The Office of Defects Investigation (ODI) received Defect Petition DP10-003 on March 2, 2010, requesting the investigation of model year (MY) 2003 Chevrolet Silverado 2500HD 4WD pickup trucks for corrosion failures of the vehicle brake lines.

DP10-003 was granted and on March 30, 2010, Preliminary Evaluation PE10-010 was opened on more than six million model year 1999 through 2003 light trucks and sport utility vehicles manufactured and sold by General Motors Corporation (GM).

On July 2, 2010, ODI received GM's response to an information request, which included GM's assessment of the frequency and safety consequences of the alleged defect.

GM stated that: (1) the brake system of the subject vehicles is split front/rear and should a brake pipe suddenly fail for any reason, the affected vehicle would be capable of stopping with the pressure supplied by the remaining circuit; (2) the subject vehicles were designed to meet the hydraulic circuit partial failure requirements of Federal Motor Vehicle Safety Standards 105 and 135, Light Vehicle Brake Systems; and (3) should a brake fluid leak occur for any reason, the brake system malfunction indicator lamp (MIL) would illuminate and warn the driver before the brake fluid level was low enough to cause a loss of line pressure.

Of the 890 total complaints for brake pipe corrosion identified, 761 were located in Salt Belt states (Connecticut, Delaware, District of Columbia, Illinois, Indiana, Iowa, Maine, Maryland, Massachusetts, Michigan, Minnesota, Missouri, New Hampshire, New Jersey, New York, Ohio, Pennsylvania, Rhode Island, Vermont, West Virginia and Wisconsin).

The complaint rate per 100, 000 vehicles sold is significantly higher in the Salt Belt, 43.0, compared with 3.0 for the remaining states. In approximately 25 percent of the complaints, the brake pipe failure has allegedly occurred suddenly, with no warning to the driver (i.e., no brake warning light), and resulted in extended stopping distances.

In 26 of these incidents, the increase in stopping distance that resulted was alleged as a factor in a crash and in 10 others the vehicle was intentionally steered off the road or into another lane of travel in order to avoid a crash.

An Engineering Analysis has been opened for subject vehicles sold or currently registered in Salt Belt states to further assess the scope, frequency and safety risks associated with sudden failures of corroded brake pipes that can result in decreased brake effectiveness. ODI will continue to gather information on subject vehicles outside the Salt Belt as well.

If you have any additional facts/complaints, contact NHSTA. They still have an additional investigation open on this. As of now, GM is not doing a recall because no one has been killed.

J
J
jbfirebird
nowhere, US
Jul 03, 2011 3:56 am EDT

all cars have these kinds of brake lines.

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2:55 pm EDT
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General Motors customer complain

Dear sir, I have lodge the complain at customer care office gurgaon since 2009 complain no. csi / cac / n / 2009 / 1645 v/s m/s triumph motors kota the complain was still pending at not solve by the responsible officer of the company managing director, mr. ankush arora, mr. nasir khan, mr. gaurav, mr manmohan n bhaskar, miss nitu adlakha, rule making authority at e mail id no. gmi. [protected]@gm.com. they have not solve the case still case was pending I wrote 595 reminders but the work quality and service and cpcoo are still pending, I enable us to understand that that why company was not solve my case. please advise us what we have to for early disposal of my case due to this I enable us to utilized the cpcoo remaing coupon due to general motors not open the cpcoo lock further he has not direction to his dealer to do the pending job which was left by his office after physical verification of my car. please discuss with management of general motors and find out the solution of my case. I have given my complain no as above. please confirm & oblige

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Update by MAHENDRA KABRA
Jun 23, 2011 2:56 pm EDT

Dear Sir, I have sent a mail to General Motors customer care office for my complain, the matter is continues in correspondence since 2009, the general motors customer care office still not solve the matter quality & service or not extension the cpcoo which was delay due to his mistake . I wrote the letter to MANAGING DIRECTOR, MR. ANKUSH ARORA, MR. NASIR KHAN, MR. GAURAV, MR MANMOHAN N BHASKAR, MISS NITU ADLAKHA, RULE MAKING AUTHORITY through mail ID gmi.cac@gm.com but not response from there side my case was register in his office complain no. CSI / CAC / N / 2009 / 1645 v/s M/s Triumph Motors Kota . I also phone call and request him to early disposal of my case but no one taken the pain of case due to this I enable us take utilizing the balance serive coupon due to lock not open by General Motors, and not doing the quality & service. Please advise what we have to do, I continue sent the mail but reply not received yet.

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General Motors In-depth Review

Company Overview: General Motors (GM) is a renowned American automotive company that has been in operation for over a century. With its headquarters in Detroit, Michigan, GM has established itself as one of the leading manufacturers of automobiles worldwide.

Product Range: GM offers a diverse range of vehicles, catering to various segments of the market. From compact cars to SUVs, trucks, and electric vehicles, GM provides options that meet the needs and preferences of different customers.

Quality and Reliability: GM is committed to delivering high-quality and reliable vehicles to its customers. With stringent quality control measures in place, GM ensures that its vehicles meet the highest standards of performance, durability, and safety.

Innovation and Technology: GM is at the forefront of automotive innovation, constantly integrating advanced technologies into its vehicles. From cutting-edge infotainment systems to autonomous driving features, GM strives to enhance the driving experience and stay ahead in the industry.

Customer Service and Support: GM prioritizes customer satisfaction and provides excellent customer service and support. With a wide network of dealerships and service centers, GM ensures that customers receive prompt assistance and maintenance services for their vehicles.

Pricing and Value for Money: GM offers competitive pricing for its vehicles, providing customers with value for their money. With a range of financing options and attractive incentives, GM makes owning a quality vehicle affordable and accessible.

Environmental Sustainability: GM is committed to environmental sustainability and has taken significant steps to reduce its carbon footprint. With the introduction of electric and hybrid vehicles, GM aims to contribute to a greener future and promote sustainable transportation.

Safety Features: GM prioritizes the safety of its customers and incorporates advanced safety features into its vehicles. From advanced driver-assistance systems to robust structural designs, GM vehicles are equipped to protect occupants and prevent accidents.

Reputation and History: With a rich history and a strong reputation in the automotive industry, GM has established itself as a trusted and reliable brand. The company's legacy of innovation and quality has earned the trust and loyalty of customers worldwide.

Financial Stability: GM has maintained financial stability over the years, ensuring its ability to invest in research, development, and manufacturing. This stability reflects the company's commitment to long-term growth and sustainability.

Market Presence and Competitiveness: GM has a significant market presence and remains competitive in the automotive industry. With a strong global footprint and a diverse product range, GM continues to attract customers and compete with other leading manufacturers.

User Reviews and Ratings: GM vehicles have received positive reviews and ratings from customers worldwide. Users appreciate the performance, reliability, and features offered by GM vehicles, making them a popular choice among car buyers.

Awards and Recognitions: GM has been recognized with numerous awards and accolades for its vehicles and contributions to the automotive industry. These accolades highlight GM's commitment to excellence and innovation.

Social Responsibility Initiatives: GM actively engages in social responsibility initiatives, focusing on areas such as community development, education, and environmental conservation. Through these initiatives, GM strives to make a positive impact on society.

Partnerships and Collaborations: GM collaborates with various organizations and partners to drive innovation and address industry challenges. These partnerships enable GM to leverage expertise and resources, fostering growth and development.

Accessibility and User-Friendliness: GM prioritizes accessibility and user-friendliness in its vehicles. With intuitive interfaces, ergonomic designs, and advanced connectivity options, GM ensures that customers can easily navigate and enjoy their driving experience.

Warranty and After-Sales Services: GM provides comprehensive warranty coverage for its vehicles, giving customers peace of mind. Additionally, GM offers a range of after-sales services, including maintenance, repairs, and genuine parts, to ensure the longevity and performance of its vehicles.

Online Presence and Digital Experience: GM has a strong online presence, offering a seamless digital experience to customers. Through its website and mobile applications, customers can explore vehicle options, schedule test drives, and access information and resources conveniently.

International Expansion and Global Reach: GM has a global reach, operating in various countries and expanding its presence internationally. This global expansion allows GM to cater to diverse markets and meet the needs of customers worldwide.

Future Outlook and Growth Prospects: GM's future outlook and growth prospects remain promising. With a focus on electric and autonomous vehicles, GM aims to lead the industry's transformation and continue delivering innovative solutions to customers.

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Website

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