The horribly worst customer service ever in my life.
* May 29th, 2019: ordered three items from diesel online.
* June 17th, 2019: returned two items (Two bracelets and never wore so they have perfectly the same condition with labels and everything themselves when I received.)
* June 20th, 2019: Diesel received my return items.
* July 5th, 2019: Refunded for only one item of two items since I returned 18days ago and since they received the return 15days ago.
(Due to their refund policy : 7-14days)
** BUT!!! They didn't refund another item and no response at all.
** As of Today, July 17th : "No Response, No Refund"
Since July 5th I emailed them, called them lots of times and even spoke with two supervisor who named RENATE QUINCY a week ago who didn't respond to me at all even though she promised to email me till July 16th, yesterday and another supervisor ANNA D. Today who refused to provide her full name for her protection for what? Instead of any efforts to resolving with this issue. And plus multiple numbers of the other representatives.
** I emailed them five times but they only replied once which has no solution at all. (just said they would go in process and contact me) **
** They said they contacted to the warehouse to find out about this issue but haven't got any update and following from the warehouse yet AND IT HAS BEEN ALREADY MANY DAYS PASSED. —>
" Is diesel warehouse located out of the earth and the universe so they can't get any contacts from them over a few weeks??????? "
***** The reason I got upset is:
1) They didn't even reply to my multiple times of emails.
(Then what purpose of the existence for customer service?)
2) They don't provide any information basically and responsibly but staying shady.
3) They never keep promise what they said to me and did a lie such as they would contact me within a few days but they never did never once.
4) It's been delaying or whatever for the refund : They don't provide the time frame how long it will take and how it will work, They just keep saying NOTHING without any basic responsibility and appropriated.
5) Regarding with this issue, they wasted my times and they got me the worst unbelievable experience ever which I never forget.
You're the one of my very favorite brands and purchase often over 20 years. I still can't believing how did your customer service supervisors and employees deal with this issue SO UNPROFESSIONAL, IRRESPONSIBLE, DECEIVING CONSUMERS WITH FALSE INFORMATION AND PERFECT I NDOLENCE.
I will never buy diesel again and I want you to know that how you lost one of loyal customer and I strongly believe no one wants to share this terrible experience like me instead of staying away from you.
There is no any other company like you ever, so horrible.
I'm still here to waiting my refund and the right feedback about this issue promptly.
Order Number : US00805219
Item : DA1200 $85.50