FedEx
reviews and complaints

Yesterday at 11:01 I had a package delivered to my house that was thrown on my doorstep and due to the negligence of the delivery person he killed my new bubble tip anemone.
They are very delicate and temperature sensitive. My fiancé was home all day and the guy never knocked on the door now Fedex is given me the run around. I have emailed the video of the guy throwing the box on the porch and running. This was emailed to his manager. This bubble tip anemone is Worth $500. The pore this dead because of the delivery guys negligence.

Ostwalt-Amity Road, Troutman, NC at approximately 5pm today I was on my way home from work going the 55 mph speed limit on 2 lane rd with NO traffic behind me. Your truck, number 313254 (number on top right of the truck), plate looks like 7F 3661 or 3861 makes a right turn in front of me causing me to have to brake very hard - totally unnecessary given no other traffic. I blew my horn at him. I believe he was trying to keep me from being able to get his info as at the next intersection where the light had just turned red for us, he barely slowed down, and made a right turn again, going through the now very red light, this time making the car with the right away have to slam on their brakes to avoid hitting him. I believe he may have seen in his side view mirror that I had my camera out and didn't want to be stuck at that intersection with me. This type of unnecessary, unprofessional, reckless driving makes FedEx look bad. Good ammunition though for anyone wanting to sue! Getting myself a dashcam just for this kind of stupid driver.

Hello. I am not writing this to get anyone fired. I am writing this because I have worked in customer service jobs in the past and know when someone is just having a bad day or just horrible at customer care.

Upon walking in there was no one behind the counter. There are no signs to direct you where to wait possibly in a line. I stood there confused until someone came from the back. No friendly greeting just a direct what do you need. I said I was there to pick up a package for my husband but did not have the slip. Before I could even continue that I had the tracking number via email, I was being brutally questioned rhetorically about how is she supposed to find my package without a code?

She even took a man behind me in the middle of me trying to explain myself. Nothing but rude and nasty service at this location. For starters, the packaged being delivered needs a signature. Okay that's fine but when he left the slip he didn't check off that it was going to be attempted to be delivered again it said it would have to be picked up. When my husband went, the service was just as awful and said that it was attempted to be delivered another 3 times and we have until Friday to get it before they send it back. Like this is all our fault for not being home.

This isn't just a one day incident. Take a look at the awful reviews of this location on YELP. This worker was nothing but rude and unhelpful. I simply turned around and left because no one should have to deal with a nasty human like that. Whenever I go to a UPS store, the employees are always kind and there to help. Maybe you need to take some tips from them in customer service.

I work for Walgreens Distribution and I have an opportunity to ship out 50 truck loads of freight to our stores across the eastern United States. I contacted our local hub in Duncan SC and talked to an operations manager to see if we could work together to ship these out to over 1000 locations. The manager I talked to said his name was Todd and I told informed him of the opportunity to be able to ship this large volume using FEDEX. It would require us to be able to ship the product on dollies instead of pallets as each dolly could be rolled onto the trailer and each dolly was loaded with 14 totes all going to the same location. Also, each dolly is strapped so that nothing will shift or move as this is how we normally ship product to our stores. Todd told me that they could not do this because they could not be strapped inside the trailers. I told him that we use standard load straps to load these totes in our trailer so it actually is more secure than pallets in the first place. He once again said that he could not do it and that each one would need to have a separate BOL created.

I feel that Todd, is very inflexible and not willing to assist us in this time of need. I am currently reaching out to UPS to have them help us. I appears that Todd does not want any additional business that could help FEDEX during this seasonal low period.

Please feel free to contact me with any questions at mike. [protected]@walgreens.com or by calling [protected]

If you send a shipment to be charged to the recipient, and the recipient gives you an account that is not in good standing, or just refuses the bill, FedEx will charge you for the shipment.

I've gone round and round with customer service and been told to contact the person who actually incurred the charges to get them to pay it or get another account number-- which I had already done.

So apparently now I work for FedEx's collections department for free.

So-- caveat-- don't send collect FedEx shipments unless you're okay with paying for them in the end.

I ordered food for my dogs on April 10. It is 1 to 2 days delivery...it has now been 5 days since the order was shipped and still no delivery. I have two 120# dogs that have been completely OUT OF FOOD for 4 days now because of the non delivery. I live on a fixed income and have paid for the food and cannot afford to go out and buy more, This is animal cruelty at the hands of FedEx. I should be compensated!

On February 21, 2019, I have bought one plus 5 Android phone from NGP Store USA(order# [protected] and tracking# [protected]) I waited for this item to arrive to my house but nothing came. So then, I filed a claim on March 7, 2019(which was closed) and an appeal on March 22, 2019. I waited until April 8 and they did not get a response from FedEx facility and also case is opened still(case# [protected]). Craig said that he do not know why was it opened when claim is already denied. See attachment. That person that received my package had to be wrong house because my place is not a business. It was trying to deliver to a business place and then on the following day the delivery man stated v. Vhong, who is not my member of residence received this package. No such last name as vhong.

My husband ordered his medication from Accredo in Warrendale PA, Accredo told him to expect his medication on the date of April 5, 2019. my huband called Accredo and
they said the driver came by and no one answered. I told him I saw a Fed Ex driver
this morning and asked him did he have a package for William Hill and he told me
no. I called FedEx the North Haven branch on 347 State Street and asked about my
package he said I driver came out and I told him the only driver I saw told me that
he did not have a package for my husband. The representative told me that he would
send the driver back out to deliver my husbands medication and to give him a call
back number to let me know when the Fed Ex driver arrived with the medication and that he would be there by 7:30 p.m. April 5th. I called the North haven Branch on State
Street and told them the situation. I will tell Accredo do not use Fed Ex anymore for my husbands medication because this is the second time that we have had trouble
with Fed Ex concerning his medication.

4-5-2019 Whoever was delivering the package with the Tracking number [protected] barcode number [protected] [protected] DID NOT delivery this packages to their address. He was not our typical driver.
These address are in a private property with a Gate Host at the front gate all day long. When he 1st arrived at 11:36 am he did not pull up to the gate, even though I was outside to greet him and BLOCKED our only entrance and WITHOUT leaving anything he left.
Sometime later (without hitting our censor) he came back and left an assortment of packages at 412 Lake Forest Drive that DID NOT belong here.

So i buy goods from the US and the same goods are shipped and delivered at their US hub on 27th of January 2019 and another one is delivered to the same hub on the 19th of February 2019 and to this day, the 2nd of April 2019, i still have not recieved them and no information whatsoever!

On the 28th of February 2019, i bought another item but this time through iShop and amazingly this package was delivered to me on the 14th of March 2019.

How do i deal with this?

I have called on three different occassions about not receiving my items. All I can get from representatives is let me put in a complaint. On 3/19/19, I called to let them know again that my packages were delivered to my old address and left at the back door. I sent someome to retrieve my packages and they are not there. I have written down all tracking numbers and prices and I would like a refund of $272.78. I kept calling and calling and I just got brushed aside. Let's see what happens when you are contacted by my lawyer. This is very unacceptable.

Hello

I would like to raise a complaint about my recent shipment I had sent form US while moving to Canada. I had shipped total 8 boxes and I was told that FedEx ground was my cheapest option and will tkae 4 days. After 3 days Fedex called me and told that shipment is held at US border for Custom clearances. And I was redirected to FedEx Custom Private agents. This itself looks like a way FedEx is trying to make money. Inspite of I telling them multiple times that I am moving to Canada as a settler and per my conversation with Canada Border Security Officers, I am allowed to bring all my personal goods without any duties. I was still forced by FedEx to pay duties else thye will not be able to ship it accross the border. I agreed to pay those duties, though I was not supposed to pay it. Even after agreeing to this, FedEx is not reaching out to me and my shipment is still stuck. When I tried to complain this to FedEx, they made a note of it and never got back to me with any resolution. I recommend all not to use FedEx for your shipment, please be aware they are not aware of any process and do not work as a single company. They just try to Rip money form your pocket and do nothign for your concerns. I am totally disappointed an frustrated with the wy they handeled my shipment and will never be shipping with FedEx again.

Your driver Mitch Kantrowitz drivers License #C064230001 was involved in a traffic accident on 2/6/2019 in Wamsutter, Wy we had 9 employees on the scene and all have confirmed that Mitch was very hostile and aggressive in manner after alone with being very racist against our driver stating he was an illegal Mexican and shouldn't be driving anyway. We do believe this behavior is unacceptable. I am attaching the written reports from our drivers that were complied to do an investigation on our part. If you have any other questions please do not hesitate to contact me.
The company number that Mitch gave us was 24147.

Regards,

Tammy Jurgens
Sky Blue Enterprises, Inc
DBA D&D Oilfield Services
[protected] P
[protected] F

Today my packages were delivered by 12:00 noonday basically thrown on my porch because I could hear the boxes when they made contact with the framed-wood that makes up my porch. By the time I made it to the door the fed ex deliverer (african male with dreads) had gotten into the truck and slammed the door and the female (african american who was driving) continued on their route. Several times this male has harshly placed my packages at my door. He needs to learn how to carefully place items at the doors of people whom he delivers to.

I came home and my 800.00 $ baby crib and mattress were left in the middle of my driveway by the garage door! I looked up the tracking # and it said it was left at my front door. The middle of my driveway is a long way away from my front door! Not to mention its has been snowing in ohio. I know that the weather is not your fault but my front door is kinda secluded, private and covered. The two boxes the items came in could and should have been left there like it said it was on your tracking web page in the delivered column. Those items could have been stolen instead of just left in my drive to be snowed on. Ups doesn't operate like that. 1/28/19

The FedEx driver was told not to back the large truck up a steep driveway that curves because of possible damage. This was disregarded...and on the next delivery, she backed the truck up my driveway, ran into one of two matching garage doors, and also hit the bricks between the garage doors.

The damage totaled over $5000, but FedEx told me not to worry...they accepted full liability and promised to pay for the damages. The sent me to ARC. I completed the claim form and submitted the estimates. After 3 weeks, I got a call from the claims adjuster saying they needed to send a property damage appraiser because of the amount of the estimates.

The property appraiser agreed with the amount of the repairs, and the ARC claims adjuster called me and told me that they agreed with the $5200 total...and said they approved the estimates. Then she told me that they have a right to subtract "depreciation"...which left me short by $1200. I tried to get this claim escalated, FedEx management even tried to help me, Liberty Mutual Home Owner's insurance told me depreciation should not be subtracted, the attorneys told me they had never heard of that tactic...but it doesn't matter.

The claims adjusted is cold, curt, and unmovable...and I cannot get to her supervisor or anyone in the ARC organization that can help. I don't know what to do. I've been told to sue FedEx and ARC, as well as file a complaint with the Insurance Commissioners Board. I have to do something. This is unfair.

Lie, lie, lie! This is my first time writing bad review. I understand thing happen but with FEDEX delivery service is 1000% unacceptable, outrageous. FEDEX tracking #[protected] message "delivery exception - customer not available or business closed" and leave door tag at 10:30am 12/31/18. Now, I am sitting at home 11:21am 12/31/18 writing this review. I just got off the phone with FEDEX customer service rep telling him that no one rang my bell and trying to understand how the driver attempted to deliver and left me a door tag when my bell was never rang and by the way there is no door tag….. Same thing happen to my SAMSUNG NOTE 9 got stolen or lost. Samsung used FEDEX as carrier. The system noted delivered but I never received…. Use your imagination about what actually happened to the NOTE 9.

Tracking # [protected], has delivery exception from Covington, Louisiana FedEx office stating 'Customer not available or business closed'. 401 PM 27 Dec 2018. That is a bald faced lie. My front door was open all day and no vehicles come into Tex Drive at all. At 4PM our local Fox News had just come on and I was standing to get the latest on the inclement weather heading our way. Our TV is in the front room where the door opens onto the patio and I can hear any vehicle come into the drive because Tex Drive is all gravel. The driver of said vehicle did not come into Tex Drive at anytime at least not thru 9PM that night when I finally closed my front door. I detest liars. The delivery address is 1019 Tex Drive, Covington, Louisiana 70433 and I have received packages etc from FedEx and other truck carriers at my 911 address. I don't know where this driver supposedly attempted delivery but it was not on Tex Drive because I would have heard a vehicle coming in, my house is marked, its the only house on the right and my door was open all day because the weather was too uncomfortable to have doors and windows closed. According to tracking information its on truck due for redelivery on 28 Dec 2018. An apology for one, delivery on today 28 Dec 2018 as stated on tracking information and my email address is [protected]@bellsouth.net.

On 12-21 the FedEx driver leaves a package in the rain on my front steps. The package is corrugated cardboard and not meant for rainy conditions. I have asked the driver to please leave packages under my carport. I do not use the front door and only use the carport entrance. I cannot see packages in the front unless I go there as the bushes block my view. The driver doesn't want to walk an extra 20 feet. Who isn't smart enough to not leave packages in the rain? Now the box is soaked and I won't know if the goods are salvageable or not until my daughter opens it. Being Christmas, I don't want to see it's contents unless it is alright with my daughter. I called customer support and they told me to file a complaint online.

My case number is [protected]

This driver drove your truck into my driveway to turn around. Did not leave a package. Today 12/18/18 @ 1105 AM. I was so shocked that he was doing this it didn't occur to me to snap a photo until after he backed out and left.

Dorothy Quartey
4312 N 58th ST.
Omaha NE 68104

The driveway is cold, when it warms up, I could get cracks because of that heavy truck. I've just had it repaired and sealed over fall for that reason and I'm pissed.