FedEx
reviews and complaints

I wanted send a very important documents to USA which is found in North America Continent :) but fedex sent it to Phillipines which is found very east of Asia continent and while sending fedex gave me only the tracking number that is written on a little paper(as it looks in attachment), not another document to track it, in this document my medical school diploma, my school transcrips and all my important files are found, and it must have gone to usa fast, unfortunately, im gonna miss application date and im gonna lost more than 1000 dollar application fee, Thanks to Fedex's unproffesional and disrespectful service.

I had a delivery today. The same agent has delivered here many times. He will not ring the door bell or knock . Sometimes the packages are sitting on my front porch in the rain/snow. I'm disability and have many items shipped so I don't have to go out. I'm nearly ever away from the house. If I don't hear his truck I am not aware of the delivery. I think it's rude of him to continue to behave in this manner. I asked him once to please sit the package in the house as it was too heavy for me to lift. He told me to open the package on the porch. Is this the proper way for the deliveries to be made. I don't have this issue with other drivers, especially with UPS.
TRACKING NUMBER

Delivered by FedEx [protected]

Comments: RE Fedex Case# 0215749008The Fedex Express driver (Fallbrook Ca.) was witnessed by my neighbor picking up my packages on Feb 14th.The Fedex Driver claimed he didnt.I have filed a police report with the San Diego County Sheriffs.Ive spoken to several different Fedex reps about this.No one has given me his name or seems to take this seriously.As soon as I find out his name a warrant will be issued for his arrest.If Fedex refuses to supply the drivers name I will also file a case against the Fedex corporation for abstruction.I have nothing against Fedex I have been a loyal customer for many years.This was a single individual abusing the public trust.He will be arrested.If you want to provide the information directly to the investigating officer that would be of great help.Officer GillCase# 17108456Tel [protected]

In Phenix City, AL on my way to work the morning of 2/16/17 around 7:50am one of your truck drivers in a rather large truck #826423, came flying by in the left hand lane and cut over 2 lanes at last minute and forced his way in on the turn ramp going into Columbus, GA. This almost caused a severe accident as EVERYONE had to slam on their brakes. He just kept going like it was nothing and stayed in the left hand lane the entire time, holding up all the morning rush! My father is a retired truck driver(double tanker) and has taught me all the rules of the road, even for truck drivers and this behavior is deplorable! You are a high profile company so I hope you deal with this driver and re-train him or whatever you need to do so this doesn't happen to someone else. Next time it could be a terrible accident, all it takes is one person that isn't paying attention.

Sincerely,

S. Nobles
[protected]@yahoo.com

We ordered parts for a customers car from an amazon seller on 2-3-17, and informed our customer that the parts would be delivered by friday 2-10-17 as that was when we had been told. The package did not arrive on friday but we did receive an email update over the weekend that it would be delivered to our address, which is correct on the package, by 8 p. M. Today, monday 2-13-17. This morning we called fed ex to see about meeting up at and picking up the package at a exchange point to get the package of parts, rather than having to make our customer wait all day, and that was when we were informed that the package would be arriving from sacramento ca via hwy 101, eureka, ca, and the coast highway, approximately 8 hours in decent traffic but essentially ignorant as far as our delivery was concerned because the highway from the coast to our place in the mountains is state highway 299, and the road has been pretty much closed completely since mid-november when the road slid into the trinity river, and according to the cal trans department it will not be reopened until august at this point. And we explained this to the fed ex person 'steve' early this morning. Repeatedly. And in detail. Much, much repeated detail. But we were repeatedly assured that it would not be a problem and the package would be delivered today.
Until we got the email at 5:30 pm tonight that, guess what, they couldn't get thru due to 'weather' conditions, another lie since it was beautiful up here today, the truth is, as we had told them, there is no road. So we call fed ex customer service, and they asked if we wanted to drive over there and pick up our package, and again I had to remind them that there is no road. So then they said it will be here tomorrow, but another untruth since, as I said, there is no road. The next genius suggestion from them, contact the person we ordered from and have them change the address because, as the genius stated, they are the ones who sent it to eureka, but the address that fed ex has on the package is in fact our correct address put there by the seller, so what the h*ll was that supposed to mean. I am more than completely frustrated with fed ex and to be honest I have never had a positive fed ex experience.
The most recent example was in november of last year, 2016, only about 4 months ago, when I ordered a printer off of ebay. The printer was shipped fed ex, and according to the fed ex tracking, they delivered the printer on monday december 5, 2016; and also according to their tracking information, in the 'delivery message' area, it was left at the front door, which is a complete untruth because I suffer from intestinal disease and a week and a half before thanksgiving I had taken ill, because of the nature of my disease, I was unable to leave my home for almost 2 months, on january 2, 2017 I finally was able to leave home for the first time since november 13, 2016, and I know for a fact that no one from fed ex ever delivered anything to my front door I live in a small 1 bedroom trailer on a 7 acre piece of land with 3 dogs, no one came to my door. To this day I have still never received the printer that I ordered and paid for. The ebay seller refused to correct the problem because of the incorrect and deceptive tracking information, ebay would not correct this problem, pay pal did nothing to help, and of course fed ex did nothing except not deliver my property and lie about it on their tracking.
I do realize that it's only a little over $100 I have spent to receive nothing that was shipped fed ex, but to us it may as well be $1000 or even $10, 000 because since I was diagnosed, I have been unable to work, I am in limbo as far as disability goes, and the only regular income we have is the $878 a month my husband receives since he rolled a cat and broke his back and neck fighting a northern california wildfire, plus whatever he can make turning wrenches part time, and fed ex has screwed that up for us too. We will definitely have to return a portion of the customers payment for this delay. Hopefully they won't send the parts back to canada as they threatened to do on the phone this evening.
Is there anyone out there that can help us and fix this? Please, I am at my wit's end.

Package Tracking #[protected]

I received a notification in the mail that 3 delivery attempts were made at my home for this package.

My wife works from home. At no time was there ever an attempt made to deliver this package. No one from FedEx rang our door bell, no attempt notification was ever left at our door.

I followed the tracking on the web, kept saying out for delivery. Then we receive this card in the mail saying 3 attempts have been made and I would have to go pick up the package at a FedEx location.

I was also home for a time due to being sick and I can also witness that no one ever came by from FedEx to ring our doorbell attempting delivery, including leaving a notification on our door that an attempt was made.

I had to go to the local FedEx center (sick with the flu) so I could show my ID to prevent this package from being sent back to the company I purchased it from... ridiculous.

The person responsible for making deliveries is not performing their job properly and should held accountable for not doing so. Maybe this person should be trained to do something else, or not work for FedEx.

I as an American who served my country for 40 years am appalled at the idea that FED EX has or may discipline the Employee depicted on the news recently wrestling the American flag back rom the protesters.

The only Unethical behavior displayed was that of the protestors and your employee should be given a medal, promotion and a paid vacation for his extreme patriotic actions.

I can only hope that FED EX can see through all the political BS and do the right thing .

on my way home from work today a 18 wheeler fed ex truck ran me off the hyw. i blinked my lights a blew my car horn. he never slowed down. he ran me off the highway and he never slowed down. it scared me to death i hit a hugh pothole. and i am still shaking. i need to talk to someone at fed ex drivers like the one that ran me off the hyw should not be driving. the driver never slowed down to even check on me. he didnt know if i was alive or dead and he didn't care
karen
[protected]

Dear Sir or Madam,

I'm writing to express my disappointment with the delivery person who claimed that an attempt was made in delivering my package this evening (Saturday, 1/21) at 6:03pm. I was home the entire day.

I called the 800# to verify that the address on the package was correct. Since this was the case and a note on the label indicated that the package was to be left at the door, I question as to why the person didn't do so.

A 2nd attempt will be made in 3 days. This could've been avoided if the delivery person simply read the label and left the package at my door.

Perhaps a reminder to FedEx employees are needed from time to time that they work for a reputable company. Their performance is a reflection of where they work.

Respectfully,
Patricia Ng

Paid for priority overnight on thursday jan 4 to be delivered jan 5. Web page was never updated to say that it would be delayed. Called customer service at 1:15 pm to find out status... Had a manager call me back - (Donisha?) and said i could get saturday delivery. Called back at 4:48, 5:13, and 7:27pm as it was still sitting in memphis. Was told each time that it would go out for delivery on saturday. Called at 7:26 this morning and was told it was in wyo on its way to steamboat. Arrived at steamboat at 9:10 this morning and was not delivered! Called at 12:10 and was told it would not be delivered today. Was told that customer service was not who i should have been speaking to. Really? I paid to get a package there and in what universe do you let an "overnight" sit for another 3 days. Was told it would be delivered monday. You are lazy, lying j###s! Will never use fed ex again.

Fedex Driver Complaint:

License Plate: 8D12331

Driver parked the tuck in front of Pacific Isle Complex at 3054 Rue Orleans blocking the front entrance gate. He had more than enough space to park in front of the complex on the red zone in between the entrance and exit gates, or inside the complex in the designated area. He took about 10 minutes and a line was formed outside the complex.

Upon coming out, I confronted the driver, and asked him why he didn’t parked so unconsciously and that there was more than enough room to park properly, I told him to move the truck. He said “I’m now going to take longer”. And when he got in the truck, he backed up on purpose (he did not need to back up he could just drive forward and leave) and almost hit my car as to be aggressive. I have a picture of the tuck.

January 3rd 2017 at 4:55pm PST.

Driver was about 5’ 8” tall, african american.

License Plate: 8D12331

I received a tracking number from FedEx for an item being shipped to me on Wednesday 12/28/16 showing a delivery of my item by the end of the day on Tuesday 1/3/17. It was required that I sign for the item I was receiving at delivery. I checked daily to make sure the delivery was still on track to be delivered as scheduled. I waited all day on the scheduled delivery date of Tuesday 1/3/7 and checked my tracking a few times during the day to see if the delivery was still on schedule. I checked the tracking once again at 5:30PM and the tracking showed the item was rescheduled to be delivered by the end of the day on Wednesday 1/4/17. FedEx needs to find a more efficient way of scheduling deliveries and give it customers a smaller delivery window. I had to waste two days waiting on a delivery because of FedEx's inefficiency!

I sent a package across the country on Dec13. The expected delivery date was Dec 17. The delivery was delayed due to storms. Since the recipients were to be out of town from Dec 19, I called customer service to request a hold. The representative was very good. She placed a hold until Jan 2.
On Dec 28 I received an updated advice that the package was being returned to shipper. I immediately called 1800 GoFedex, and after explaining the situation the hold was renewed to Jan 2. However, the package was shipped back to me anyway on the day that the recipient was expecting to pick up the package. I called again and again, the only thing I'm told is that the policy is to return items after 5 days, which I was not told when I placed the holds. I would have done something else if I had known of the rigid policy, which does not take customer needs into consideration. Apparently the customer service reps. don't have the information either. My complaint is not with my local center, it is with the Alexandria VA office and the national entity.
The tracking # is [protected]. I spent $14.71 to ship this. I would like to be refunded or be given a voucher to return the package to its original destination.

I was out walking my dog yesterday afternoon in my subdivision. A FedEx driver ran me into the road. I was walking next to the curb and he pushed me into the street so he could park his truck and deliver to 4599 Woodland Dr, Roswell, GA 30075! I thought it was very rude and not necessary as it would have taken me seconds to walk past this area. This was around 2:30 on December 30, 2016.

I'm Sorry ! But it is what it is - I scheduled a pick up for the return of a very large and very heavy massage chair on 12/26/16 w/ Fed Ex CS rep Valerie. Pick up time was ALL DAY ! 8am-6pm for 12/28/16. Understand I have a self locking gate - Live on a busy road where not so good things happen often -Like theft ! So I ask Valerie to note the gate with be left unlocked and these HUGE boxes would be put on my carport for easy access. Okay - No problem-noted. Well- by 7:30pm I figured out Fed Ex was a "No Show". Called CS and spoke with Avis - OMgoodness, the street name was wrong, we will have to reschedule pick up for you for tomorrow 12/29/16. I wasn't happy but Okay. I ask the same for the note* - Gate info and boxes are under the carport - 25ft away from the gate - Clearly visible! Yes, you guessed it ! 5:30pm on 12/29/16 *Nothing ... I call Fed Ex CS once again, spoke w/ Pedro- I had to say excuse me? for him to repeat every other word - I couldn't understand him. He states in this call that Fed Ex attempted pick up at 5:21pm and the package wasn't ready. I explain to this rep, I was outside at 5:21pm, I have 2 dogs - they hate UPS and Fed Ex trucks as most dogs do and would surely have barked if you pulled in my driveway! Lastly, I WAS OUTSIDE ! So - I ask to speak w/ a Supervisor - several minutes later, "Oger" is his name - gets on the line. He asks for the confirmation# ... Can't find that #, then asks for my phone #, Can't find anything there either... ok, let's try your address. Yes ! It looks like we tried at 5:21pm to pick up. I said Fed Ex is worthless! Send the guy that said he attempted to pick up at 5:21pm back now ! It's 5:45pm. No we can't do that but we can reschedule for tomorrow maam. REALLY ? Furious is an understatement! I had to find out where to take these boxes to myself - Oger gave me the # to the location that was accepting of Ground parcels. The end of this story goes like this... I get help to load these boxes in my truck, I drive 20 miles to the location- Get there... Wrong ! this is not the Ground drop off ...BUT ... Thank you ! Someone at Fed Ex was understanding of my trauma endured by Fed Ex CS and took the boxes in and said he would have Ground come over to Express and pick them up. Then - He said - " I would file a complaint". I said "Don't Worry" I am. So -this morning I started here and I'm going talk and type and write until my fingers fall off and every consumer entity, family, friends... Strangers! that wants to hear or cares will hear about this! *******WAIT ! And guess what ? ... I have a cameras viewing my driveway, the front of my house and on the carport. This is good for me - BAD for Fed Ex ! Yes -your driver is a Liar !

Did not make delivery to my address, showed was delivered, left at back door. Have an uncovered small back porch, and a dog. No way they came here.. I have a front porch and carport.
I cant get any help from fedex, or the company purchased from audiosavings on ebay. Because the tracking showed package was delivered. I talked to fedex rep. Gave him description of my house, that someone was at home at the time of delivery, did not come here. Possibly left at neighbors house. That was that. He investigated said nothing he could do, to contact the seller they said same thing. Why was there no insurance on this package. It is christmas season after all.

A delivery man arrived at my house between 12:30 p.m. and 1:00 p.m. on Tuesday, December 20, 2016 in an extra large, white Fed Ex truck with the words "Fed Ex" on the side. I was sitting at my desk in my home office which faces the front, providing a view of our street. I was excited because I was hoping it would be the $300 Excalibur Dehydrator that I ordered (which it turned out to be). I got up and went through my house to the front door. The delivery man got to the door before I did - I was still about 10 feet from the door. There are windows on each side of my door covered with sheer white curtains. I saw the shadow of the man bend only slightly and then release the box. It fell 2 to 3 feet and hit the ground with a loud noise.

I understand that working with so many packages is extremely hard on one's back. I can't imagine what it's like to do this type of heavy lifting because I've never had this type of job before. But, I do know that with any job there are certain responsibilities. If a box is clearly marked "DO NOT DROP" in large letters, careful attention should be paid to not dropping that particular box.

I also understand that this could have been an honest accident - it is a large, awkward box.

It is my sincere hope that this dehydrator will work perfectly, but I wanted to inform you of this incident in case it does not. I opened the box and it is packaged very nicely. We will unpack it and test it on Christmas Eve, as it is a Christmas gift.

Thank you so much for having this Complaint Registration set up, as it makes me feel secure in knowing there is a remedy if my dehydrator is damaged.

Have a very Merry Christmas!
Susan West

12/19/2016 Client#[protected] I have been waiting for a T.V stand to arrive for about a week now and I knew today my item was going to be delivered so I was alert all day and nothing? around 4:19 pm I had my wife call Customer service to see where our delivery was. We gave the Rep all our info and then she tells my wife that there was an attempt to deliver but no one home, at 4:11 pm ? Strange because we have been here all day! I went out to look for a tag on the Gates, call boxes, etc... nothing? And I told the Rep this and she just asked me, if I had put down special instructions for the delivery, I said no I always get Deliveries here with no problems, so why would I need to do such a thing? what I wanted to tell the Rep and I didn't was that the Driver was probably too in a hurry and saw that it was a heavy 150lb box and said forget it! The Rep asked if I wanted to pick it up at a nearby fedex pick up point? I said no because that defeats the purpose of home Delivery!? Mind you there is Glass inside this package, so the more it gets moved dropped and who knows what... the chances get greater for damage for packages of this size and weight as its handled more. I don't know but I better receive my package tomorrow and in good condition or I will be one angry FedEx customer tomorrow! So bottom line is the Driver is lying here and not doing his job 100% and I just wonder how many more Customers the Driver has done this to?

I realize the holiday season is hectic, but why offer a service that you do not honor. I am waiting for a phone to be delivered, and a signature is required.
per the e-mail Verizon sent with an attached link and tracking # from FedEx, the package was sent 2 day delivery, picked up in Memphis Tn, on 12/10 with a scheduled delivery for 12/13 (a given that Sunday doesn't count). I once again have taken the day off from work to be able to except and sign for the package.
FedEx has not updated the Travel History on their Tracking page since the product was picked up. I have no idea if the package is out for delivery as scheduled.
Twice in the past FedEx has neglected to update the Travel History on deliveries that I have taken time away from work to receive. Both times the page was updated the day after the scheduled delivery claiming no one was home to sign for the delivery. Both are lies. Neither time there was a delivery tag left on my door.
I'm sure i'm not the only 1 with this story...

On 12/08/16, a delivery was made to 4463 State Route 3, Catlettsburg, KY 41129. The driver placed the package against the garage door. When raising the garage door, the package fell into the garage. My husband called out to the driver to ask him to place the package to the side and he said, "I will try to remember that the next time, but there was a lot of poop there"...and left. These words are those of the driver, not ours.

On 12/10/16, another delivery was made to our same address. Rather than leave the package at our home, or knock on our door, he chose to leave the package 60 feet away at an outdoor building where the package could have gotten ran over or stolen.

We feel the second package was "payback" from our giving the driver feedback.

We do not have issues with deliveries from USPS or UPS. We would appreciate our packages being left on the backporch, of which he can follow the sidewalk beside the garage and is only 20 yards away from the garage door. This will not only protect our package from the weather, but will prevent our merchandise from being run over or stolen.

To be honest, we have had packages delivered by FedEx before and had always been satisfied customers. We feel that we pay for your service and should be better respected and appreciated than what the driver has done on his past two deliveries. I am positive that you want to know what type of service this driver has provided and you want to provide an excellent customer experience.