FedEx

I ordered an Item from Hong Kong through eBay and it was being tracked on the FedEx site. I was at work when the site informed me that the package was delivered and signed for by a person I never heard of.

I came home - no package - no note in my mailbox and no idea where my package is. I called them - they said they will TRY and get a hold of the courier. I am going to call them again - the package cost me $260 and they just gave it someone not at my address. I am pissed with FedEx!

So i ordered a product online that i needed delivered as soon as possible, the company only offered shipping through fedex. I have had problems with fedex in the past, mainly due to them chucking my packages from the street at my front door. This was the only company that had the product that i needed so i went with them even though i didnt care for their shipping arrangements. I went with the 2 day express delivery, paying an extra 22$ for this service on the 1st of april. My package was shipped all around the united states from arizona, new mexico, texas, tennesse and then finnaly to spokane washington. The delivery date ended up being the 4th of april, doesnt exactly sound like 2day service to me but that i didnt have as much of a problem with as what followed. The fedex guy never delivered it to me! I honestly have no idea where it went, but i belive either the fedex guy took my package or delivered it to someone else who kept it! I was here at my house waiting for it the entire day since the tracking site said it was 'on the truck for delivery'. 4pm came around and i checked the tracking site again to see "delivered: left at front door". I called the local fedex place here in spokane and they wouldnt help me with anything, i had to call the main 1800 gofedex number. After going through their horrible computerized menu i finnaly got a hold of a real person, who did nothing but write a memo for the local place that i just called to ask the driver about it! Of course when the asked him he said he is 100% positive that he delivered my package, even added that he put it in between my door and screen door, which by the way was impossible since my screen door is locked from the inside! So here i am out about 150$ plus alot of wasted time because fedex is a horrible corporation that doesnt care about their customers.

My fedex package was sent on feb 8 from the sender. The package arrived, according to the tracking information, in jacksonville on feb. 11. It was then delivered to the wrong address by a fedex driver... The package had the correct address on it? How could that happen?

Three calls in three following days were made to fedex and each time they said they would rectify the mistake. It is now three days later, they still have not delivered the package and do not know where it is!
Every person I talk to from fedex does not know what is "happening" with the package. But it is clear, the driver made a blatant mistake... He left a package at the wrong address and fedex has not done anything about it but pass the buck.

I will never use fedex again... I hope you are smart enough to us ups instead!

I live in Perm city (Russia). On November 16, 2007 I was sent a laptop via Fedex from my relative in USA to get it close to New Year as a gift. For that reason he chose International economy service of Fedex (though it costed him nearly 300 USD) with estimated delivery for 3 weeks. Later on, it became clear that delivery to Perm is impossible (though he was assured that I'll get it delivered to door) and I'd to come to customs dep. of Domodedovo airport in Moscow (it's 1.5 hour's flight from Perm) 'cause there is extra customs due to be paid due to exceeding of declared laptop price 600 USD allowed free import limit into Russia (but again missed to mention by Fedex staff at legalization of cargo). I contacted all available officials of Fedex, whose contact addresses I found in the internet: head office in Moscow, Fedex dep. in Domodedovo airport etc. The answer was to wait until they call me back since the cargo documents aren't released from customs yet. My relative, sender of the laptop, got nearly the same answer at Fedex office in USA with minor difference that they missed to mention some facts when legalizing the cargo and the only thing they can do for him is to return it back without compensation of expenses made for delivery. However, I'm afraid that it'll be completely lost somewhere on the way if he demands it back so it's better to wait till final victory. What about time limits!? Forget about it. They'll keep it as long as they wish and thank the God if you get it at all. My conclusion is if you want to test your patience use Fedex service and imagine that you've donated your own money for prosperity and development of Fedex!

Fedex
www.fedex.com

I have recently ordered few compasses from USA to be shipped to Pakistan and in my ignorance believing that Fedex is the best courier I shipped them through Fedex. A note arrived from Fedex Pakistan (Peshawar) office in three days time that my items have arrived and that I have to file paper work for custom etc. I did all that, and then Fedex vanished for almost three weeks. After my consistent poking they told me that my item will be released today (after three weeks) and shipped out of Lahore (Pakistan) office the same day. The items arrived, the box was open, even the plastic container of the items itself was open and two compasses were missing. After a week long battle with local and international Fedex I was told that these items were short in quantity at the origin. I contacted the vendor and they told me that they had shipped the exact quantity. I filed an online complaint to FedEx but then they said that since it more than three weeks now so claims cannot be entertained. Here I am still waiting for any response or solution. I strongly believe that the FedEx Lahore (Pakistan) office has big thieves sitting in there as they were ones who consistently gave me contradicting information. I have given up on the fight but trying your channel to warn people to be extra careful when you consider Fedex as your courier.

Fedex Shipping
www.fedex.com

I used Fedex to ship a $700 Bathroom Sink to a buyer in which I purchased the insurance. The item was well packaged and had ample packing material. The sink although considered fragile was very thick and would have had to sustained a substantial drop to break. Anyway I filed a claim and within a couple of days it was closed. I contacted Fedex and they stated that they were unable to pick the item up. This went on for over a month in which I was contacting the buyer and Fedex and every step of the way Fedex was all but eager to close the claim each time. Well finally after the claim was re-opened for the 6th time they finally picked the item up but then it sat at some terminal for another month. After re-opening the claim numerous other times they finally did an inspection and said that they denied the claim and closed the case. The reason according to the claims agent was that the item had insufficient packaging. I asked to have the item returned to me so that I could inspect the packaging myself since I knew it was well packaged when it left here. The claims manager then went on to say that they disposed of the item because they deemed it as being hazardous material by OSHA regulations (due to broken porcelain). The manager then went on to quote the Fedex agreement in which I acknowledged that they have the right to dispose of materials considered hazardous (i.e. chemicals). I have extensive knowledge of OSHA regulations and I told the manager that there is no OSHA regulation listing porcelain as a hazardous material and requested that she referenced the OSHA regulation to which she was referring. She was unable to do this but still insists that it is hazardous materials. At this point the manager stands on her judgment and there is no recourse for myself other than looking into legal action against Fedex. Long story short Fedex was all to eager to close the claim every step of the way which tells me that they are hoping a shipper will eventually drop the claim and then upon further escalation they use every and all means to deny the claim. While I was researching this whole ordeal I did find some more shocking info on there insurance agreement. Even though they collect the insurance they will not pay more than $100 for several items including antiques, glassware, art, film, photography, jewelry, etc., etc. It seems that it would be a scam of sorts that they will collect insurance for amounts well over $100 but limits there liability to a max of $100. Well from now on I will take my business else were (not that it will mater to them) but I hope to have informed others on there business ethics and help avoid similar situations.

I recently purchased a Genie garage door opener from Lowes, upon installing it I realized a malfunction circuit board needed to be replace. After speaking with Genie tech, they said they'll replaced it for free since it is under warranty. I am not happy and frustrated that a never open box Genie garage door opener have defected part. Don't Genie Company have quality control department?

I waited 5 days anxiously to receive this circuit board, it's already very inconvenience everyday I need to open the garage door manually. I ask Genie tech for FedEx's Home ground tracking number and on FedEx's website it said, it'll deliver on Jan 27, 2007, 6:46 AM On FedEx vehicle for delivery HACIENDA HEIGHTS, CA. I called FedEx at 8:30 AM and asked when will the package be deliver ? The lady said it cannot be track, once a package is on a truck to be deliver it cannot be located it. At 3:15 PM I still didn't receive the package, I called FedEx once again and the lady said, I'm cannot track the package since it's ship via Home Ground. However, if the package is shipped next day the FedEx operator said we can try to call. But since it is Home Ground we cannot help you. She said please just wait from now to 8 PM.

Time gone by, now it is 9:50 PM and the package still didn't show up at my home. I once again lookup FedEx's website, it still show the package is gone out to the truck to be deliver, no update. I called FedEx for the 3rd times and inquired where is my package. The lady said, sorry we cannot lookup your package because our Computer is down for maintenance. I asked to speak to her supervisor and explained to the supervisor how frustrate I'm. How can a big corporation like FedEx lie about delivery? Today is Saturday and it is only weekend I have time to work on repairing the garage door opener. I never thought about FedEx to be the problem. The image of FedEx totally changed. I used to think FedEx is a much better run company in comparison to UPS. However my perception and really life experience tells me not.

It get even worst, the supervisor said Home Ground unit is closed on Sunday and Monday. That mean I won't get my package until the following Tuesday.

I never thought a big company like FedEx will missed delivery and have no systems redundancy to support customer who call on Saturday. This whole ordeal really changed my perception of FedEx bad execute operation.

I would like to share the harrowing experience I have just had with Fedex Ground. I live in Dallas, TX, and Wednesday I ordered two very expensive tickets in Austin, TX for this weekend's Texas vs. OU matchup played in Dallas where I reside. The price involved in the tickets was 545.00 for two tickets, which is a tremendous amount of money for me. The shipper stated the tickets would be sent overnight, with early morning delivery. I also had visitors arriving from out of town on Friday, which were also attending the game. On Thursday, the day the tickets were to be delivered, there were three people in my household, including myself. The door bell never rang and I checked periodically through out the day, making sure the envelope package had not been just left at the front door. By the end of the day there was no package.

When I contacted Fedex the next morning and gave them the tracking number, their records stated the envelope had been left on the front porch at 12:08 pm. I searched everywhere and the package was no where to be found. I again called customer service ( the second of about nine or ten calls). The advice given on this call was to go out in my front yard and start looking behind shrubs--she also stated it would be a good idea to check shrubs in neighboring yards along my street. I did not think this should have been my responsibility, but since the kickoff for the game was at 2:30pm on Saturday and I needed to leave around 8:30 am, I began to feel a sense of urgency. With no luck searching the shrubs on my street, I placed another call to customer service, the advice given to me was "maybe you should drive around to different streets, other than yours, and check address that could possibly be similar. I found this very uncomfortable, but I began knocking or door of strangers, inquiring about my delivery. This was to no avail.

On my next call to customer service they suggested I might speak with the manager of the station in Garland, Texas. This is where the driver received the envelope. He was very helpful and said he would make some inquiries and contact me back. This was around 3:00 pm--by 8:45, I had not heard back from him. I contacted customer service in Memphis and asked if possible, could they locate the manager at the Garland, TX office--Kevin was the only name I had. I was eventually transferred to someone by the name of Robert. He stated Kevin was on the receiving dock and knee high in packages. It would probably be several hours before he would be able to return my call. I explained the dire situation to the gentlemen on the phone and I needed to speak to Kevin--time was running out. I needed to leave by 8:30 the next morning. Kevin eventually came to the phone. His reply was he needed to speak to Colleen who delivered the package. He also stated it was a good time to call because she was in the office at that time. He ask if it would be possible to call me right back, he needed to questioning her. On his return phone call, he stated after questioning Colleen, she was unable to remember anything--she no recollection what so ever. It was time for her to leave--Kevin asked that she try to retrace her steops. I heard Kevin, the manager ask for her to contact him reguardless of the outcome.

One hour and a half passed with no word--I again called Kevin who stated she stoped at a house located in the next block from my house, and they did not have the enveople. I made it clear to Kevin that I had already perused this area. Kevin stated that after that stop, she had to go home--she told Kevin she would come before 10:00 the next morning and again to to retrace to steps. Meanwhile, Kevin pulled up the delivery she made prior to my 12:08 delivery and the delivery after my supposed delivery. We both agreed there was absolutely no way she could have made it to my address in the amount of time she had logged. So to make a long story short--she obviously delivered the envelope to the incorrect address. So at 11:00 pm there were two people out looking on streets not even in my neighborhood, this also including Kevin him self from Fedex, which I will be eternally grateful . Knocking on doors of strangers at 11:00 at night seems absurd as well as somewhat embarassing, but we were desperate to locate the tickets. With no success Kevin stated our only recourse is for Colettee, the driver to try to-stepp her route in that neighborhood. He call her and she stated she would start around 9:00 am. This was the last resort.

At 11:00 this morning, still no word from Kevin. I called him and he stated that he was unable to get Colleen to answer her phone--and since she would not answer her phone there was little he could do. The next time I contacted him he stated he was able to reach her, but she again stated she no recollection. He stated her was very sorry for the inconvenience (If that is what you would call it). He stated that Fedex has high standards and they take issues like this very seriously. That was no consolation at the time.

In the scheme of things I know this is meaningless to Fedex--they are a large corporation. I do intend to write a letter to Frederick Smith, but I am notexpectingg any type of response. The incident, however small to Fedex, was huge to me. I have been saving for this tickets as well as out of town company. the entire day and evening was spent on the phone with Fedex. I felt Kevin the manager was very understanding, even though it was limited to what he could do. As far as the driver, Colleen, apparantly it was the least of her concern. She will never know how many people her lackidazial attitude affected so many people--I have always had a high opinion of Federal Express--I am suprised they would allow this behavior, however maybe that is the best they can get.

This has been a devastating experience to me--and I am not trying to be vindictive--I hope this may truly help people in the future to not end up in the same situation