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Fed Ex / horrible service, never again

3210 SIMPSON RD, FORT GRATIOT, MI, United States
Contact information:
Phone: 8106890809

I placed an order online with Walmart because I am unable to drive due to a disability. I received a notice from Fed ex to expect my package wed. July 24, 2015. When the driver came I was outside watering my plants. I went to the front door and noticed he had left me a package that clearly was not mine. The item was a piece of furniture and the intended recepient was not my name nor my address. I was going to call Fed Ex to tell them they sent me wrong item. Within 15 minutes the driver was back at the door explaining he dropped off wrong package. No problem...I gave to him and asked where mine was. He said they changed the date to the next day. I received an email following day from fed ex stating my package was damaged in transit and to expect a replacement on that coming Saturday. I had a previous appointment which I had to cancel because it was raining and I did not want the package out on porch and wet. Again Fed ex did not deliver. My now I am furious. Monday morning I receive a notice from Fed ex that my package was delivered. I never received it. They had sent to Arizona. I asked for a refund. They told me I would have to contact the retailer about their mistake before I received a refund. What???? I called the retailer who stated they needed paperwork from Fed ex. Now going on 2 weeks...No products...out of my monies. You better believe I will be repeating this story all over the internet. Get it together FED EX

De
Jun 29, 2015

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