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Canon
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Canon Complaints Summary

11 Resolved
107 Unresolved
Our verdict: If considering services from Canon with a critical resolution rate, extra caution is advised. Examine detailed customer feedback to understand the severity and nature of unresolved issues. Be prepared for the possibility of unsatisfactory responses and have contingency plans, including seeking assistance from consumer advocacy groups if necessary.
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Canon complaints 118

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Newest Canon reviews & complaints

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1:50 pm EST
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Featured review
This review was chosen algorithmically as the most valued customer feedback.

I have a PIXMA MG 3520 printer that I like. It has worked well for me for many years (and yes, I realize it is an old model). I recently got a home laptop to replace my desktop and tried to install the driver. I have the original CD but the laptop doesn't have a CD player. I tried downloading the driver from the website, followed the directions and in the...

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11:09 am EDT
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Canon g4010 pixma printer

I had purchased Canon G4010 pixma series for my home use. Everything goes well but when the season changes the ink got clogged and created a problem I had booked complaint through whatsapp. I called several times through phone call also but they were telling when ever we called you the phone call you are not picking it like that they are telling but I am telling no sir there is no missed call in my phone. I had spoken calmly I promised I can pay your money even though they are not ready to come and attend. Upset. My complain no is CSP/[protected]/3591522. I am living in South India Madurai - Ellisnagar.

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8:07 pm EDT
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Canon EOS Canon 40D camera(s)

In the [protected] period I bought 2 Canon EOS 40Ds to do my job. (Photojournalist). I paid top dollar for what was a new product for you.

I loved the camera and used it to cover all events and news.

In 2010 I got hurt and needed spine surgery. Since that time I have had 3 back surgeries, and a heart surgery (pacemaker implanted). Then... Covid.

The cameras were in storage (safe dry place). Recently, I felt good enough to start shooting again, but alas, BOTH 40Ds were DEAD. No fix, cleaning or tip could get them to fire back up. Research shows your company knew about the 40D short comings, and after 2016, you stopped production, repair and even tech support for this product.

I would like to be able to shoot again, but your rep said I could only use the "upgrade" program and get 15% discount! I am on a fixed income (I am 68) and can not afford to pay out again like that. I am extremely, upset and disappointed in Canon as a company. Can NOTHING else be done?

Larry Cruikshank

Desired outcome: I have 2 40Ds. I should be able to turn in the 2 dead products for one working one. (Don't care which model) without big out of pocket expense.

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Is Canon legit?

Our verdict: Complaints Board's thorough examination reveals Canon as a legitimate entity with notable strengths. Despite a 9% resolution rate on customer complaints, which invites a closer look, Canon stands out for its commitment to quality and security. Clients considering Canon should delve into its customer service record to gauge compatibility with their expectations.

Canon earns 91% level of Trustworthiness

Perfect Trust Endorsement: Canon achives 91% ligitmacy per Complaints Board. Highly recommended, yet always stay vigilant.

We found clear and detailed contact information for Canon. The company provides a physical address, 36 phone numbers, and email, as well as 3 social media accounts. This demonstrates a commitment to customer service and transparency, which is a positive sign for building trust with customers.

Canon.com has a valid SSL certificate, which indicates that the website is secure and trustworthy. Look for the padlock icon in the browser and the "https" prefix in the URL to confirm that the website is using SSL.

Our scan shows Canon website is free from malware and phishing activities, which are types of online threats that can include viruses, worms, Trojan horses, ransomware, and other malicious code, as social engineering tactics used to trick users into sharing their personal information.

Canon.com has been deemed safe to visit, as it is protected by a cloud-based cybersecurity solution that uses the Domain Name System (DNS) to help protect networks from online threats.

Canon as a website that uses an external review system. While this can provide valuable feedback and insights, it's important to carefully evaluate the source of the reviews and take them with a grain of salt.

We looked up Canon and found that the website is receiving a high amount of traffic. This could be a sign of a popular and trustworthy website, but it is still important to exercise caution and verify the legitimacy of the site before sharing any personal or financial information

However ComplaintsBoard has detected that:

  • While Canon has a high level of trust, our investigation has revealed that the company's complaint resolution process is inadequate and ineffective. As a result, only 9% of 118 complaints are resolved. The support team may have poor customer service skills, lack of training, or not be well-equipped to handle customer complaints.
  • We conducted a search on social media and found several negative reviews related to Canon. These reviews may indicate issues with the company's products, services, or customer support. It is important to thoroughly research the company and its offerings before making any purchases to avoid any potential risks.
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8:42 pm EDT
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Canon Cannon Pixema G3260

Printer worked for a brief time. Now it is visible on the network, but trying to print to it results in an error. It doesn’t say what the error is

- LCD display is not backlit and is hard to read

- driver download and install process fails at 75% with no reason given

- when it was working it was incredibly, painfully slow. Even bringing up the print preview in chrome would take several minutes.

Desired outcome: I would like my printer to work.

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7:45 am EDT
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Canon Pixma MG2522 Printer

I bought a Canon Pixma MG2522 home printer back in June, and it is already not working, SHOCKING REALLY...

Anyway, it keeps saying I have a 'Paper Jam' that is preventing me from using the device, but there is no paper in it at all. So, I have been advised to try to clean the 'Feed Rollers' to clear this problem up, but this is proving to be impossible as the bottom cover will not open in order to have access to the rollers.

This is the 4th Canon printer I have gotten in the past 3 years, mainly because they are affordable and generally have free shipping, this is because although they are a lower cost, they are terrible devices that tend to break down after very few uses.THIS IS UNACCEPTABLE as I need to print something today, and not have to go out and buy another printer to do so.

There is truly no point ins contacting Canon so called 'Support' for assistance, as they are almost guaranteed to only recommend a local repair location for the device, which means I cannot print out the document I NEED today!

Desired outcome: Reimbursement for inconvenience and/or refund for the printer.

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12:06 am EDT
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Canon Printer

I bought a printer online from Walmart in march 2023, I used it to print 3-4 pages in april. I have tried using it since and it will not feed the paper. I have tried everything I have read on how to fix it to no avail. I called and talked to what I thought was a tech. All he kept saying was my computer had a virus and he wanted to sell me a program. When I said I just want my printer fixed he said your printer is fine. Which of course it is not. I called again a few weeks later to try to talk to someone who could help me. The person who answered refused to transfer me to anyone because I did not take the warranty. I have talked to Walmart several times and they tell me I have to go through you.

I am very angry. I have always sworn by canon. Have had very good luck with them. I always recommended them. Thats changing. I am a senior on social security. I cant afford to buy another printer. i just through away my money. Which I can not afford to do.

I am hoping I can get this issue resolved.

Desired outcome: Please either fix my printer or replace it.

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4:46 pm EDT

Canon Canon printer tech support

Canon tech support phone in their printer setup seems to be hacked. When I called I was told my new printer would not connect because I had been hacked. They then tried a high pressure sales fear mongering pitch to make me use a "professional group" working with canon to fix the hacks. I asked who and they wouldn't tell me by told me it could only be fixed by them not a local Computer Geek. I declined and disconnected. Canon has been hacked? Or canon tech support guys are side hustling canon customers to let them fix the alleged problems.

Desired outcome: A call direct from Canon customer services to resolve the hacking issue.

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9:21 pm EDT

Canon Prixma TS3520

Yes I have a few words and complaints about your printer, a huge rip off and a waist of good hard earned money !

I bought your printer to print some important documents but unfortunately it only printed one document because it ran out of ink,IDK how many prints a person is supposed to get with a new printer but I'm sure it should be more than one print,

I've heard about the ink printer scam but come on one F###ing print that is just an insane scam.

if you don't make this right to where I don't have to come out of my own pocket to buy more ink I will go to every review page from Amazon to the B.B.B.and write some really REALLY bad reviews that people will think twice about buying a Cannon Printer Scanner, I am a very laid back and drama free person but this has really pissed me off !

over a $100.00 for this damn thing and I only get one print are you for real or what ?!

Desired outcome: want some full printer cartridges that I paid for but didn't get !!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!

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10:42 am EDT
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Canon Canon R5

I purchased a Canon EOS R5 camera body in November of 2020 and had constant instances where it errored while using it. In May of 2023 it started doing it every few minutes of use. I cleaned the contacts for the lens mount thinking that that might fix it and it did not. On June 9 I sent it in to be checked. On June 12 I received notice that it would cost $500+ for repair and I submitted payment for the repairs.

I then received a message that it was assigned to a technician. After hearing nothing from Canon I called in on June 19 and was told it was repaired on June 16 or 17 and passed quality control and ready to ship. I told them I would like to have it by June 21 as I was going on a trip. The person told me that he would make a note of that.

On June 20 I called and was told it failed quality control and had to be repaired on June 19. He told me that an email was sent to me on June 20 at 7:45 explaining the status. I have not received any email about it. He also told me I should be receiving notices about the repair status but I am currently not receiving any.

Every time I contact them I receive an email stating that I should register my product, and have all my Canon products register (if which there are many).

Also, the Canon Website does not allow me to check the status of the repair even though under my name in the login menu shows I should be able to check on it. There whole system is very poor and frustrating trying to find out what is going on.

Desired outcome: I would like them to explain how all this can happen, as i am considering going to another brand of camera equipment after all these years of being with Canon.

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12:06 am EDT
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Canon Customer Services

On 8th June 2023, around 11am (Malaysia). I called Canon Customers Careline, regarding the printer issue (PIXMA E470). I am contacting on behalf of my company. The printer cannot connect to Wi-Fi. This has been an issue so many times. I feel very displeased with the way one of your technical team treated his customer. If I can solve this issue myself, I don't need to bother contacting you. Very uncivilized. . Tq

Desired outcome: Please upgrade the services next time. Tq.

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3:19 pm EDT

Canon pixma ink 243 and 244

This product I have been using for at least 8 years different printers though my printer is 2 years old the ink depletes QUICKLY in the past year I have purchased double my normal amount of ink I use high quality paper, clean my printer regularly, AND I do not print a great deal leisure usage what Im stating is that my usage ihas NOT changed I noticed the ink does not have expiration ect. can you please help ink cost is high

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6:27 pm EDT
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Canon Canon staff member drove me off the road breaking speed limit not safe on the road

Registration plr684

High way coming into Hamilton north bond where two lane meet one lane. Driver did see the vehicle but still kept on coming into my lane and I had to pull out of my lane while I was hooting and the driver didn’t care for road rules or life, further down the high way he was speeding 20 I’m above speed limit in a road construction.

I had two children in the vehicle.

I will also be going to the police.

[protected]

[protected]@gmail.com

Desired outcome: Driver training Ensure it won’t happen again

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6:38 am EST
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Canon Pixma TR4500 Series

One of the worst printers I have ever owned. After less than a year of usage, after every printed page I get an error message advising 'paper jammed', of course there is no paper jam but each time I must open the back to go through the motions of clearing.

After suffering this for nearly a year, finally yesterday the printer stopped in the middle of a printing, & I get an error message '5200', and was advised to remove the power cable & reconnect. This did nothing to resolve the problem. & the solution offered was to take the printer for repair to a service centre.

I live in Israel, and according to Canon I am in Europe, but on the Europe contact page, clicking on Israel takes me to the Middle East page which does not show Israel.

After running around in circles for hours, I have decided to dump the Canon printer & buy a Brother insterad.

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7:01 am EST
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Canon pixma printer serial no KLTV86097

Dear Sir, I purchased this PRINTER set it up on my computer with the disc that came with it and found that when I printed a letter the printer double printed. I took it out of computer altogether to make sure that you don't change correctly. I then phoned your company on three occasions and three different people told me to do things on the instrument itself and also on my computer. At this stage I ambushed for the complaint to be escalated and this morning after a couple of days I get somebody else and he wants me to pressure exactly the same buttons that the other three people had already asked me to do. The printer is approximately three month old so therefore well within the warranty. I unfortunately suffered from Alzheimer's and therefore I do not have a short memory. My computer and the things it does for me as I have various systems that help with my complaint, a very important to me. Please I asked you what can be done in this instance.

Desired outcome: replace the instrument

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10:27 pm EDT

Canon Canon Service

I own a Canon 60D. Canon deliberately put the clock Day Date Battery inside on the motherboard where only they can change it. Only now they tell me that they retired the Canon60D and will not work on it for any price. They won;'t even tell me where I can get the battery changed. So I must buy another camera to solve the problem.

They knew when they built the camera that the internal battery would need changing and the made it inaccessible any way. Now that they retired the 60D and I can't find anyone to change the battery.

They told me that if I had bought the 70D, they would work on it, The 70D was not out when I bought the 60D.

This is service that a Bull does to a Cow.

I already have so much invested in the accessories that I am forced to buy another Cannon.

Desired outcome: They should accept my camera and change the battery given I have over $5000 in accessories, all Canon brand. All the service department would tell me was "Sorry for the inconvenience".

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10:36 am EDT

Canon PIXMA MX922

I purchased two Canon printers a few years ago and only used the Canon MG6620 for my day-to-day uses. Recently, the MG6620 PGBK ink started having some malfunction. I pull out the brand new MX922 from my closet for a few years, and it has the same issue of not printing black text from the PGBK ink. I spent several hours troubleshooting on both printers, and still no results. I have concluded that Canon products, in general, are TRASH! I am not upset or frustrated even though I spend my hard-working money on a product that didn't perform its duties. I hope the organization gets their stuff together and starts producing a better product.

#STOPSELLINGTRASHPRODUCT!

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10:08 am EDT
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Canon Canon Pixma G6020 PRINTER,SCANNER MEGA TANE

i need a replacement printers heads and I've gone to many stores that sell Canon printers and cannot find replacement heads. I finally went to Best Buy and the sales person spent a considerable amount of time researching, and he found a replacement. I bought the the printer head and couldn't install it because it was not the right one.

I've cheked the ink levels and they are all filled.

They have a no return policy on printer heads, once they are open.

Thank You, Frank

Desired outcome: 1. Get a refund2, Find a replacement printer head3. If printer heads are not avaible, replace my printer/scanner or have it repaired at, no cost.

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1:38 pm EDT

Canon canon mx922 printer

Tells me that there is no paper in the tray. I have pulled it out and moved the guides at least a dozen times - error after error. I watched several Youtube videos on this and went through the steps that they used. Didn't work.

It won't connect to my laptop wireless or wired. It doesn't find the printer.

It tells me that "driver is unavailable" on my computer.

Desired outcome: Fix for the bottom tray and Fix for the drivers

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8:16 am EDT

Canon Printing not proper

We purchased Canon printer Sr no KNNF01761 six months back. The printer is not printing properly as some letters get distorted.

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10:05 am EDT

Canon canon E410 printer

Whenever i am taking printout fro canon printer, only blank page is coming out from printer. S.no KNNGO1718

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Canon contacts

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