The most trusted and popular consumer complaints website
Explore your opportunities! Create an account or Sign In

Canon Customer Care Service


Canon Inc.

30-2, Shimomaruko 3-chome, Ohta-ku
New York
Japan - 146-8501

Customer Support Phone Numbers

131 383(Australia) 1 0
1800 882 000(Malaysia) 1 0
+81 337 582 111(Japan) 1 0
+1 800 652 2666(USA & Canada) 2 0
+44 173 722 0000(United Kingdom) 1 0
+353 12 052 400(Ireland) 1 0
+64 800 222 666(New Zealand) 1 1
+43 168 0880(Austria) 1 0
+32 27 220 411(Belgium) 1 0
+420 225 280 111(Czech Republic) 1 0
+45 70 15 5 005(Denmark) 1 0
+358 105 4420(Finland) 1 0
+33 141 997 777(France) 1 0
+49 21 513 450(Germany) 1 0
+39 282 481(Italy) 1 0
+31 205 458 545(Netherlands) 1 0
+47 22 629 200(Norway) 1 0
+48 224 306 000(Poland) 1 0
+351 214 704 000(Portugal) 1 0
+7 495 258 5600(Russia) 1 0
+34 915 384 500(Spain) 1 0
+46 87 448 500(Sweden) 1 0
+41 848 833 835(Switzerland) 1 0
+90 216 571 6800(Turkey) 1 0
+86 400 622 2666(China) 1 0
+852 31 912 333(Hong Kong) 1 0
+91 124 416 0000(India) 1 0
+62 212 922 6000(Indonesia) 1 0
+63 28 849 000(Philippines) 1 0
+65 67 998 686(Singapore) 1 0
+27 126 754 900(South Africa) 1 0
+66 23 449 988(Thailand) 1 0
+971 43 502 500(UAE) 1 0
+84 284 663 8200(Vietnam) 1 0
+55 114 950 5312(Brazil) 1 0
+52 52 494 900(Mexico) 1 0
United States
One Canon Park, Melville, NY, 11747

6390 Dixie Road, Mississauga, Ontario L5T 1P7

United Kingdom
Woodhatch, Reigate, Surrey, RH2 8BF

3006 Lake Drive, Citywest, Saggart, Co Dublin, Ireland

1 Thomas Holt Drive, North Ryde, NSW 2113

Oberlaaer Strasse 233, A - 1100 Wien, Austria

Berkenlaan 3, B-1831 Diegem, Belgium 

Czech Republic
Jankovcova 1595/14B 170 00 Prague 7 - Holešovice Czech Republic

Knud Hoejgaards Vej 1, DK-2860 Soeborg, Denmark
Huopalahdentie 24, P.O Box 1, 00351 Helsinki
17 Quai Du President Paul Doumer, 92414 Courbevoie Cedex, France
Europark Fichtenhain A10, 47807 Krefeld, Germany
Strada Padana Superiore 2/b. 20063 Cernusco sul Naviglio (Mi)
Bovenkerkerweg 59, 1185 XB, Amstelveen, The Netherlands
Hallagerbakken 110, P.O.Box 33, Holmlia, N-1201 Oslo, Norway
ul. Gottlieba Daimlera 2, 02-460 Warszawa
Lagoas Park Edifício, 15 - Piso 0 e 1, 2740-262 Porto Salvo, Portugal
Serebryanicheskaya Naberezhnaya, 29, 8th floor Business Center, “Silver City”, 109028 Moscow, Russia
Avenida de Europa, 6, Parque Empresarial "La Moraleja", 28108 Alcobendas, Madrid
Telegrafgatan 4, 169 88 Solna, Sweden
Richtistrasse 9 8304 Wallisellen
Degirmen Sokak Nida Kule Is Merkezi № 18/10, K:2 Kozyatagi 34742 Kadiköy Istanbul
15F. Jinbao Building, № 89 Jinbao Street, Dongcheng District, Beijing, 100005, PRC
Hong Kong
19/F., The Metropolis Tower, 10 Metropolis Drive, Hunghom, Kowloon, Hong Kong
7th Floor, Tower B, Building № 5, DLF Epitome, DLF Phase III, Gurgaon 122022 
№ 6-2-01, Canon Tower, UOA, Business Park (Tower 6), Seksyen U1, 40150 Shah Alam, Selangor, Malaysia
1 Fusionopolis Place, № 02-20 Galaxis (West Lobby), Singapore 138522

South Africa 
1st Floor, Block C Southdowns Office Park, Karee Street (off John Voster) Southdowns, Centurion 

98 Sathorn Square Office Tower, 22-24 North Sathorn Road, Silom, Bangrak, Bangkok 10500 

United Arab Emirates
Showroom № 1, Office 1 & 2, Indigo Central Building 6, Sheikh Zayed Road, P.O. Box: 1700 

10th Floor, President Place, 93 Nguyen Du St., Dist. Ho Chi Minh 
Avenida do Cafe 277, 6 andar, Torre B, Vila Guarani, Sao Paulo, Brazil, 04311-002
Boulevard Manuel Avila Camacho № 138, Piso 17, Col. Lomas de Chapultepec, Mexico City, Mexico 11000

Canon Complaints & Reviews

Canon / printer ts5060


I want to print in B&W, but because the yellow ink is low (just low, not even out), it won't let me until I go out and buy unwanted yellow ink. This kind of manipulation into making customers buy more products than they need feels like bribery. Come on, play fair! I bought your printer, I...

Canon USA / customer or technical support

J Lowery on Feb 4, 2019

I own a CanoScan 9000F that I have been using over the last couple weeks to scan photo negatives. It has been working great; then it wasn't. It now will not scan and gives me an internal error code message. I uninstalled the software and downloaded an updated driver from Canon website;...

Canon / canon ixus 185 - worst camera i’ve ever owned

johns655 on Dec 29, 2018

Tried taking some photos today and it was yet another frustrating experience with the Canon Ixus 185. It really is the absolute worst camera I've ever owned - and that includes old school drugstore disposable cameras. Incredibly disappointing. I know it's a basic point and shoot - I didn't...

Canon / delivery of my camera

Iris Hu on Dec 6, 2018

I ordered an EOS Rebel T6 EF-S 18-55mm f/3.5-5.6 IS II Lens Kit and paid more than $300 for it. Yet Canon did not add signature confirmation to the delivery so FedEx left it at my door without ringing my doorbell. It could have easily been stolen. Fortunately, I have a honest neighbor who...

Canon / unethical behaviour

JamesZ309 on Oct 2, 2018

Date of incident 10/1/18 Printer: Imageclass MF229dw I called Canon technical support to get assistance with a black line that appeared on copies made that went through the top paper feeder. I went the troubleshooting steps in the manual which did not resolve the issue. This was the most...

Canon USA / canon 40d

Marcinanis on Jul 19, 2018

I have been a canon camera person for over 20 years. I have always loved your cameras especially the old film cameras like the elan. I bought a Canon 20D and upgraded to a 30 D and now have two 40D's this is where your cameras have gone downhill. The first 40D had a error 99 code after two...

Canon / camcorders

Glen Paris on Jan 24, 2018

Further to my complaint about the shiny viewer on Vixia HF R800 camcorder - Canon returned this faulty camcorder to me. Their rep says that all their camcorders!!! even in the thousands of dollars! all have this shiny reflecting viewer. Is this correct or are they pulling another scam - I...

Canon / camcorder vixia hf r800

Glen Paris-Stamm on Jan 5, 2018

This all started when my husband bought me the camcorder on 26th July for my birthday. Bought from H&B but as I did not use it for a month - waiting to go on holiday so they would not refund me and said it was now Canon's problem The screen acts like a mirror and one can hardly see what one...

Canon USA / online order not honored

Ludwigvdw on Dec 13, 2017

I ordered three items from the Canon USA online store, order #138545139 and the order acknowledgment I received acknowledge that all items were in stock. More than a week passed and it still said the items were "back ordered". I emailed their support and it turns out that because the len...

Canon / cannon camera

Marie Shelton Cox on Oct 5, 2017

Ordered Cannon perfesional camera over 2 month's ago.Payment was taken out of my PayPal account, but I haven't received the camera.All my other order's came on time.I received a message asking if I had gotten the camera and I replied no.Still haven't gotten it .Please...

Canon / cannon mg3000 printer

Naomi Hutchison on Sep 5, 2017

I bought this printer this evening and called the tech support listed among the papers inside the box. Once I got online with someone he handed me to someone else and this man wasted one hour of my time showing me this and that on my computer ...things that I didn't know about. He...

Canon / customer service

Ozg on Aug 17, 2017

The next day I ordered a Canon camera online through Canon's website, I received an automated email saying that my order was cancelled. I called the Customer Service and they said it was about my bank and my transaction was not approved, put the order in again, and they suggested I call my...

Canon EOS 5D Mark III 22.3 MP Digital SLR Camera - EF 24-105mm IS lens / canon eos 5d mark iii 22.3 mp digital slr camera - ef 24-105mm is lens

mamom001 on Jun 15, 2017

We are a legit and reasonable seller. We advertise all over the world and our services is nothing to compare with. We sell Mobile phones and Digital Camera and Camcorder at affordable which our customers can purchase. Our goods are brand new and Unlocked with 1 year international...

Canon USA / canon powershot s100 service advisory denied service

Ameer Sasihithlu on May 1, 2017

I had a Canon PoweShot S100 which stopped working on it's own while covering an event. All I did was turning the knob from video to photo and the camera showed lens error and shut down. After several tries to get it on, without success, looked for articles on the same in google. Found a...

Canon USA / Pixma MX922

rejsq on May 23, 2016

Printer/FAX/Scanner/Copier won't print unless there is ink in all cartridges... That is bad enough, but when it generates low ink error code, nothing will work. Was trying to fax something and the error code was blocking all functions. Called customer service, after 25 minutes of...

Canon Inc. / CanoScanLide100 Scanner

Reviewer83156 on Nov 24, 2015

Apparently Canon has little regard for consumers who purchased their flatbed scanners. Mine is no longer running since it's not compatible with Apple's OS X El Capitan operating system. Contact with Canon resulted in learning that company had no updated driver for my scanner and...

Canon / Copier ir 2520 (Against previously logged complaint)

Dipak Laya on Oct 30, 2015

Hon'ble all of you, with due honor i beg to draw your kind attention that i know all the officials too much busy to provide all the case against all the complaints. Most of the indians lodged their complaints day by day regarding any of the products or any company. you are too much...

Canon / Copier IR2520 (Previously logged file) -Reminder

Dipak Laya on Oct 18, 2015

Sir, I have received a auto generated mail from your concern and i came to know from the mail that Canon India contact immediately with me in this regard. But till date from the date of receipt of this mail no one contact with me to solve my problem. You know I discuss the details about my...

Canon / IR2520

Dipak Laya on Oct 15, 2015

Respected Sir, With due honour I beg to draw your kind attention that regarding Canon Copier IR2520 which is discussed with you in earlier is not solve till date. Lalani Infotech Kolkata demanded firstly deposit the amount for their service charge with service tax i.e Rs. 1368/- for...

Canon Eos Rebel T5 1200d Slr Camera / gross overcvharging

carmel callus on Apr 16, 2015

My daughter has just started her honeymoon holiday in Orlando and together with her new husband they went to buy a camera - a Canon EOS Rebel T5 1200D SLR Camera - which does not cost more than 500 dollars from Camera Centre Inc, International Drive. He asked them for both their Visa card...