[Resolved] FashionNova / fashion nova
Fashion Nova is a scam, please stay away. I order 300+ worth of merchandise on April 2nd and was told, my account was flagged for fraud and for my protection to send a selfie of myself with a government ID. I was told Once I provided the selfie, it would take 48- 72hours for my items to ship . 2 items that I ordered were a gift for my best friend whose Birthday is the 15h of April, I order ahead of time because I wanted her to have it before her Birthday. I call numerous times and email them and I have been completely ignore, to add salt to injury they have continue to send advertisement to my email but refuse to send me a courtesy email to tell me what happen to my order. I had it with them will Seek the advice and representation of a lawyer, is not about the money is about the principle and the disrespect. We all should sue them, we should do a class action lawsuit. Kylie should be ashamed to be associated with Fashion Nova.
Customer care service did everything in their power to resolve this complaint. All attempts to contact the complainant have failed. Therefore, this complaint has been annulled and must not be considered where image of the company in question and it's services are concerned.
FashionNova Customer Care's Response, Apr 14, 2017
If you get this message, it means your order was stopped by our Fraud Department. It is more than likely due in part to the amount of your purchase. Fashion Nova wants to ensure all customers are protected and we don't condone any unauthorized charges. In an effort to hinder fraudulent purchases from being made, we may flag an order prior to shipping it out and receive additional verification from the cardholder.
We sincerely apologize for this inconvenience. Please contact us at [protected]@fashionnova.com "ATTENTION FRAUD DEPARTMENT" or call us at 1-800-866-0286 to further assist with your order being shipped out.
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