[Resolved] Fashion Nova — randomly cancelled order, never received refund
I am SO disappointed in this company, or should I say SCAM.. I ordered a Karlie Denim Jacket on 6/12, and on 6/15 got an email saying that they had refunded my purchase, which I never asked to be done. I have not received a refund yet. I have emailed their business twice, I have called they call center, left messages, and nothing. I do not understand why this happened and I am starting to get agitated because it has been two days and I have not heard back from Fashion Nova. I would like an explanation as to why this happened and why it happened without my consent. I will not be shopping here again nor will my friends and family. This company needs to seriously look at their customer service and evaluate their claim to "good customer service."
Customer Service has done everything in their power to resolve the complaint. All attempts to contact the customer have failed. Therefore, the complaint has been annulled and must not be considered where image of the company in question and its services are concerned.
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