I accidently purchased a pair of shoes on a Sunday night . Moments after the purchase was made I requested to cancel the order. I received and email the following morning saying that they couldnt cancel or modify the order once it is made even if it hasn't been shipped. I was told I have to ship the item back to them and they would refund me the money in a form of nova gift card that can only be used to pur base items on their website. That same day I bought other merchandised from them, all I want is my money back from the shoes. They provide no way to speak to a customer service rep. Or a manager other than via email. Up to this point they have not been helpful what so ever and keep telling me that the orders can't be cancel once they are made.