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Better Business Bureau
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1 5 48 2 Better Business Bureau
Better Business Bureau Customer Support: Poor Performance
16 Resolved
32 Unresolved
33% of 48 complaints were resolved
Better Business Bureau resolves only 33% of negative reviews, showing poor commitment to customer concerns. Issues include long wait times, unhelpful answers, no follow-up, and unsupportive staff. This affects customer satisfaction, loyalty, and company reputation.
33% of 48 complaints were resolved
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10:24 am EDT
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On February 13, 2023, I purchased The UMI Annual Commentary [protected] from The Urban Ministries Inc. of P.O. Box 4870, Chicago, Ill. [protected]. I paid $23 for this book. I am a teacher of Sunday School, and I teach Sunday mornings at 8:30AM on Zoom; and 10:00AM in my church, Union Baptist Church in Dover, De. Upon my attempt to teach on Sunday Morning...

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11:14 am EST
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I never received this product. The last tracking update was: [protected]:41:30UTC Portland,97227,United States,The shipment is in transit in the country of United States [protected]:27:09UTC Departed Shipping Partner Facility in the United States [protected]:32:23UTC Arrived Shipping Partner Facility in the United States [protected]:25:28UTC The...

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1:41 am EST
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Unfortunately, I will be filing a complaint with the Better Business Bureau regarding horrible communication, care, and support I’ve received over the last couple of months with support representatives, their supervisors, and claims adjusters. I’ve called time and time again to reach and talk through my issue with an understanding that Florida has just had...

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Is Better Business Bureau legit?
Better Business Bureau earns 96% level of Trustworthiness

SAFETY NOTICE: ComplaintsBoard has analyzed Better Business Bureau and determined that it has perfect credibility and is completely trustworthy, with a legitimacy rating of 96%.

We found clear and detailed contact information for Better Business Bureau. The company provides a physical address, phone number, and 2 emails, as well as 4 social media accounts. This demonstrates a commitment to customer service and transparency, which is a positive sign for building trust with customers.

Bbb.org has a valid SSL certificate, which indicates that the website is secure and trustworthy. Look for the padlock icon in the browser and the "https" prefix in the URL to confirm that the website is using SSL.

Our scan shows Better Business Bureau website is free from malware and phishing activities, which are types of online threats that can include viruses, worms, Trojan horses, ransomware, and other malicious code, as social engineering tactics used to trick users into sharing their personal information.

Bbb.org you are considering visiting, which is associated with Better Business Bureau, is very old. Longevity often suggests that a website has consistently provided valuable content, products, or services over the years and has maintained a stable user base and a sustained online presence. This could be an indication of a very positive reputation.

The domain associated with Better Business Bureau is registered with a high-end registrar, which can be an indicator of the company's commitment to maintaining a secure and reputable online presence.

Better Business Bureau website is deemed to be popular and indicating that it receives a high volume of traffic. It is important to be cautious when using a highly trafficked website, as it may be a target for cybercriminals looking to exploit vulnerabilities or steal personal information.

However ComplaintsBoard has detected that:
  • Despite a high level of trust, our investigation found issues with Better Business Bureau's service, including poor customer service, lack of accountability, and responsibility to resolve complaints. Customers may face long wait times for responses, receive generic or unhelpful answers or no response at all. Only 33% of 0 complaints were resolved.
  • There was some difficulty in evaluating or examining the information or data present on the bbb.org. This could be due to technical issues, limited access, or website may be temporarily down for maintenance or experiencing technical difficulties.
  • Better Business Bureau is concealing their identity using a paid service on a publicly accessible database for domain names, creating legitimacy concerns and reducing user trust.
  • We conducted a search on social media and found several negative reviews related to Better Business Bureau. These reviews may indicate issues with the company's products, services, or customer support. It is important to thoroughly research the company and its offerings before making any purchases to avoid any potential risks.
Our Verdict: Better Business Bureau is highly recommended company, but beware of poor customer service. Their 33% Resolve Complaints rating is a cause for concern. We advise using their services securely and reviewing complaints beforehand.
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6:00 pm EST
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I was sent a message from the BBB, and ow cannot accsess the message to respont to the complaint I fillled against Casket Outlet. My file # is 1799824. I do not agree with Caket Outlets response to my complaint, and wish to respond. Please contact me at [protected], or by email [protected]@gmailcom. In addition, I would like to speak to the...

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10:12 am EDT
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Better Business Bureau Illegitimate business entity - evasion of state business laws

I would like to file a complaint against a business that is running under a disguise of a legit entity. The business is under the name "A-1 Groceries" and is located at "2919 Arlington Dr, Alexandria, VA 22306, United States" and the phone number is "[protected]". It is known that a person named "Mian Zulfiqar" is the owner but in fact the registration of this business is under a false name. The business is a scam where EBT, Food Stamps and other state sponsored programs are handled with neglect. Customers are given non-food items and cash payments in return of state issued subsidies. Also, I have noticed, there are employees hired on cash that have no proper paper work to work there. Please investigate this business since they are evading state laws and have a bad influence of other legit businesses in the area.

Thank you

Desired outcome: Complete investigation in regards to the legality of this business.

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5:47 pm EDT
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MORA'S CUSTOM DESIGNS & CONSULTING INC. is an Inactive company incorporated on June 28, 2018 with the registered number P18000057722. This Domestic for Profit company is located at 4403 SE 16TH PL, SUITE #2, CAPE CORAL, FL, 33914, US and has been running for four years. It currently has one President. and Milestone Builders LLC seem to be the same thing...

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9:47 pm EDT
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Your Purchased Item Was Dispatched Reference No. 36GVXIX74y-3513L-KhzjXs Did you get your reference no for invoice 36GVXIX74y-3513L-KhzjXs Robert Frost From: Robert Frost

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11:22 am EDT
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Paid Extreme Concrete, LLC, 4780 Streeter Rd, Mantua, OH [protected]) a $2000.00 deposit on 5/14/21 to do repair concrete work at my rental home. After numerous phone calls and texts, work has not been done and company is avoiding all calls and texts. At this point, I just want my deposit back

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7:25 pm EST
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On November 17, 2021 I had consultation only and paid some money to block that deal but same day I decided not to moving forward because I did not satisfied with her deal. Consultant said yes I will give your money back but never did and never responded to me and never picked my calls. I have spoke with multiple reps and they keep delivering my message to...

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1:23 pm EST

Better Business Bureau Luminess Cosmetics

Placed order on 1/10 for Breeze. Received email stating it was on it's way a few days later. Email had no tracking number so I called today to get a tracking number since my card was charged. I finally after numerous (at least 20) attempts got a live person on the phone. I asked about the tracking number and told there isn't one, so I asked him to call the warehouse where the order may have shipped from to get it and he told me he couldn't do that and that it shipped and would be here. I explained to him that they had taken the money for the order and should be able to give me a tracking number and he hung up on me. Extremely concerned not just about that but also further charges from what I am reading. At this point I want the order cancelled and my money refunded. This is not the type of company I care to do business with at all.

Desired outcome: Cancel all of order(s) and refund the $47.01 I was charged. Also cancel any automatic future orders as I do not want to be a part of this.

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11:25 am EST
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Palm Coast Builders license number 19676 agreed to renovate my condo at 2C Marsh Harbor, SC 29907 June 29th 2021. In October we met at our new house to discuss renovating it at 591 Sams Point Rd. in Beaufort SC. Water damage was done by Hargray cable when they came to install the cable service and stepped on the main water line. Hargray has accepted fault...

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6:01 pm EST

Better Business Bureau Mostly better business with corporate world and mass surveillance

Like any other trust promise site which pretends to be fair and a trusted platform, BBB silences negative reviews with vague reasons like full name required or 'beyond' their scope or location/area.
The automated emails from their server have tracking pixels that are usually used by hackers to collect personal data such as device details, IP address, location and time.
Customer service is non existent. They fail to be a complaint bureau for us, the consumers.

Desired outcome: Be fair and stop mass surveillance

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Update by JackRu
Jan 13, 2022 12:53 am EST

Finally received an email that claims there was nothing illegal about tracking pixel.
Vs.
"Given the ease with which any user can employ email tracking without any assistance from the I.T. or compliance departments, it’s likely that most corporate compliance departments are unaware that email tracking is causing their employer to collect such protected personal data." ~ gdpreu.org

Update by JackRu
Dec 27, 2021 1:00 pm EST

@"The Beat of buffalo, United States" and ComplaintsBoard.
Anyway the response can be made visible to me or in this public complaint board?

Update by JackRu
Dec 23, 2021 12:21 pm EST

BBB closes complaints just after receiving first responses from the businesses, however irrelevant those responses could be including 'someone will be in touch with you' or 'we are looking into this', even you state that you are not satisfied with those!

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4:32 am EST

Better Business Bureau They do not handle complaints fairly.

We had a legitimate complaint against Saratoga Potato Chips. The company replied and we were not allowed to respond back to their final response. We feel that BBB took the position of the company instead of being a neutral party. They are supposed to allow the consumer a chance to reply to each response. The Northern Indiana Branch did not do this. They basically allowed the company a chance to cover up their situation and never let us respond with evidence. We had taken a video after receiving a bag of chips with glass chards. The company also has a review stating glass chards had been found by another family. They also have had violations in the past for mislabeled bags of chips which had allergens. They had Kroger chips Mesquite Barbecue which had Cheddar Cheese chips inside instead. This poses and allergy risk for consumers. BBB did not permit us to add our review evidence as needed. We just wanted to inform others.

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Nov 23, 2021 7:38 am EST
Verified customer This comment was posted by a verified customer. Learn more

you are aware that they need time to analize the complaint and assess what the company says? if it states closed then that means the company has complied with the complaint. it maybe a glitch so just keep checking it. if they closed it you can contact BBB and ask why you cant respond to the answer.

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1:22 pm EDT

Better Business Bureau magazine ad scam

I was cold called by a rep from Pure Path Marketing to place an ad in their "magazine". They place these so called magazines in high end country clubs. I agreed to a half page ad and paid $400. I was called a couple days later for a better placed ad in 3 more country clubs for $235. It was all very high pressure but seemed like a good deal. I come to find out through a BBB search that they have ripped off other businesses and the country clubs never heard of them. Their rating is a D. I filed a complaint with my bank and my money was returned. BBB tried to contact them but they ignored them. This gave them an F. Then I received a copy of a "magazine" which turned out to be a brochure, not a magazine. They claimed to have made my ad for me but I provided the entire ad, all they did was attach a picture of a Disney castle. I showed them what I had found online and they said that is permanent record once online and sent me a link from scam report site where a former agency I worked for made one against me because I left there. They literally researched this and showed it to me. They then proceeded to leave an additional report, a fraudulent report, on that site. They said their relative booked a vacation through me and was charged too much. None of the complaint made sense because it's not how it works with Disney. You can't get a higher price once you are paid in full but they were looking to smear me and had no idea how it works. The BBB advised me to report them to the Attorney GEneral for the State of Florida. This is a scam in every sense of the word. NO ONE sees these "magazines". The country clubs do not do business with this company. They even promised to book a vacation through me trying to convince me to place the ad. I have told every agency I know about them so no one else gets ripped off like I almost did. Thank goodness my bank saw through them too. If Pure Path Marketing calls you, HANG UP!

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7:56 am EDT
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The Better Business Bureau (BBB in Washington, D.C.) allowed me (the consumer) only half an hour to respond online to a business’s response to my written complaint. BBB gave no warning beforehand of this time limit. BBB neither publicly posted nor acknowledged (in the “negative review” category) either of my submitted letters on the AME company. BBB also...

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5:35 pm EDT
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Better Business Bureau Fraud / deceptive practice

Better business bureau of new hampshire bbb better business bureau under investigation; accusations of a pay to play scheme have been exposed of this (non-government) "for profit" organization that continuously extorts local business's for money to receive a better grade rating. Watch the shocking new video on you tube now... Youtube.com/watch? V=xx2aramtpj0

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Apr 22, 2022 4:35 am EDT

Ultimo of chicago illinois lied and defraud me out of $174,00 after i return their merchandise the same day i receive it they lied to the bank of rocford illinos stateng i never ask for my money in time which i ask them for my money consantley i still have all the data in my phone from asking for my money also my shipping recept this company will not return your money

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9:20 am EDT

Better Business Bureau This site is useless for judging a company's good standing in trade

This site is useless for judging a company's good standing in trade - any company can go and pay them and they will give them an A- rating. I have had unpleasant surprises from purchasing from companies who supposedly have a "BBB" A rating.

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Nov 24, 2012 8:38 am EST

I agree that the BBB is useless. Recent articles about the BBB in the London Free Press were followed by very many negative comments and no good ones. It seems the BBB does not do what it says as far as consumers or for businesses. They are interested in their own agenda - which is making money for the people in charge. It is a non profit organization that has no transparency or government affiliaction - it is a private company, like any other business. Just google "BBB useless" and see all the opinions - I will never trust a rating from a BBB again. The staff is uneducated in business and I am embarrassed to be a member. I will never renew again and encourge other business not to renew.

Nov 23, 2021 9:03 am EST
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actually the BBB has a rule that dictates the BBB rating. if a company completes all complaints with satisfaction of the complainant they bump up the rating. if they fail to then it is a bad mark on the company. if there is no complaints for a while on a company then the BBB bumps up their rating. the money only goes [from what i understand] to the accreditation. so lets say the company has 99% failure in completing the complaints to satisfactory or fail to respond then the rating is below C. if the company is A- that means they have made the effort to complete the complaints with satisfaction of the complainer.

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5:15 am EDT
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The Better Business Bureau: It's not what you think! Living a dream, I recently filed a "Fictitious Business Name" with Riverside County in California. This is public information, much like getting a mortgage and transfer of property title. In one sense, this simply means that you get a lot of telemarketing calls. This is all fine and dandy – in fact, the...

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4:57 am EDT
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Better Business Bureau Fraud

Bbb scam alert. Fraud alert bbb is a scam! Bbb endorses scammers! Bbb is a fraud. Ratings are paid!
WWW.JUSTANSWER.COM has billing fraud scam reports all over the internet. Just answer has over 600 complaints with the bbb and this company has an a-rating! Bbb is telling the general public that even though your getting scammed we do not care because they keep the a-rating to other people who trust this site for advice on what to do. Bbb is a scam! Do your own research and you will see that both bbb and just answer have scam reports all over the internet but yet the bbb keeps an a-rating so everyone can keep getting scammed each and everyday! Look at this 20-20 interview to learn more about the bbb and its scams that its involved with!

http://www.youtube.com/watch?v=Yo8kfV9kONw

https://www.google.com/search?q=bbb%20houston&ie=utf-8&oe=utf-8&aq=t&rls=org.mozilla:en-US:official&client=firefox-a&source=hp&channel=np

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Aug 05, 2022 3:21 pm EDT

How do I find out whether there have been any complaints filed against Dowdy Movers in MD/

J
Jul 21, 2022 2:41 pm EDT

I singed 2yr contract with plus power Electric company in online [protected] 5.8 cent per kw, but they keep charging me almost 14 cents per kw I called this company lots they told me they don't have any record

this company completely fraud.

Nov 23, 2021 10:42 am EST
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false claim, BBB does not have unlimited resources. the 400 complaints against a company...depends if its all at once then yes it will drop the rating. if its over span of months then it may or may not drop it depending if the company resolves the issues or if the company doesnt get anymore complaints for a year or more they bring up the rating. as for the 20-20 interview it maybe just your take on what the questions and answers show. if you pose a question that requires a answer that will be seen as guilt then it will look bad on the company. Though it also could be from a employee who was fired. there are many stories out there were a fired employee who was let go has beef with the company for no reason [some i do understand are actual beef but some or fake ones from people who are disgruntled.]

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11:37 pm EST
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"In 2010, 20/20, an ABC network news magazine, reported in a segment titled 'The Best Ratings Money Can Buy' about the irregularities in BBB ratings.[14] They reported that a man created two dummy companies which received A+ ratings as soon as he had paid the membership fee. They also reported that business owners were told that the only way to improve...

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