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Extra Space Storage

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Extra Space Storage reviews first appeared on Complaints Board on Jan 6, 2009. The latest review Manager named ashley I dont know her last name was posted on Feb 17, 2021. The latest complaint storage fees and late charges. was resolved on Oct 08, 2015. Extra Space Storage has an average consumer rating of 2 stars from 78 reviews. Extra Space Storage has resolved 14 complaints.

Extra Space Storage Customer Service Contacts

1888 609 8483 (Reservations and Pricing)
+1 888 586 9658 (Customer Service)
2795 East Cottonwood Parkway, Suite 400
Salt Lake City, Utah
United States - 84121

Extra Space Storage Complaints & Reviews

Extra Space StorageManager named ashley I dont know her last name

I have a storage at extra space in ventura ca. a52 the first complant is with a manager named Ashley... I went into the office to make a payment I was late I owed 750.00 Ashley took my payment an then asked for my phone at the time I was talking to another worker so I gave her my phone an when turned back around I saw her in my phone pressing the buttons she said she was doing the review on herself witch I never gave her permision to do that she went into my G MAIL an posed as me I think that is out of line an grounds to be fired I know this isnt the first complaint she is a vary mean person thank you Carlos robledo [protected] if you look at the screen shot it says julio jones thats my g mail an julio jones is my favoret NFL player but thats one of my g mail thanks again

Manager named ashley I dont know her last name

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    Extra Space Storageaccount sign in

    I have never been able to sign into my account. Today I tried again and got the message embarassing our page is down ...again. will there be a time when this is fixed? So now you are also saying the my message is too small and you will not address it? What do I have to do write a novel? This it total BS . I cannot provide you with an account number because I have never been able to sign into your page? 01/11/21

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      Dec 13, 2020

      Extra Space Storage — Management and staff continuously engaging in harassments, discrimination, extortion and hate crimes. Without no shame

      Due being an homeless internally displaced person and will report all actions that break our laws and violate...

      Dec 06, 2020

      Extra Space Storage — Customer service

      I have been storing with extra space storage for over a year now and just recently within the last couple...

      Dec 03, 2020

      Extra Space Storage — Payment

      I rented a storage unit on September 28th. Paid again on October 26th. I tried to pay again in November but...

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      Nov 27, 2020

      Extra Space Storage — Madeline

      Been with extra space storage for about 8-9 mo. already I have an authorized person who has for some reason...

      Sep 29, 2020

      Extra Space Storage — Lack of compassion in nationally troubled times and no response from district management

      Due to the Covid 19 pandemic and the State imposed quarantine I am one of the many who have suffered loss of...

      Sep 28, 2020

      Extra Space Storage — Baby items damaged in climate controlled unit

      On August 26, 2020 I went to my storage unit D47 at Extra Space Storage located at 12334 old Tesson rd St...

      Aug 27, 2020

      Extra Space Storage — Self storage rate increases, customer service, lack of security

      I first moved to this storage space from U-Haul back in 2015. It was assured storage then. The management and...

      Jul 06, 2020

      Extra Space Storage — Staffing

      Site has become horrible. Ongoing rates far exceed the going rates in the area. The office is not regularly...

      May 15, 2020

      Extra Space Storage — Complaining about my stuff that has been damaged at your storage space in 3590 state road 7 miramar fl 33023

      I have rented a storage space there on December 30th 2019, move in on Janurary 1st, I could not tolerate the...

      Mar 19, 2020

      Extra Space Storage — Auto pay did not go through since Dec. 19.They waited 4 months to tell me my belongings were scheduled for Auction?

      After 6 years of paying £230 GBP per month Total of £17K for a storage unit, I get an email in late March...

      Mar 04, 2020

      Extra Space Storage — Property Manager Jessica

      FEB 19, 2020 This morning I exited my storage unit at 7am and was outside the property in the parking lot...

      Feb 25, 2020

      Extra Space Storage — Unauthorized credit card charges

      I cleaned out my space on a Sunday, took my lock and left the space open and went to the office to cancel. It...

      Jan 05, 2020

      Extra Space Storage — price per month

      I am disgusted at the amount of rent I'm paying for this unit! It keeps going up and up and i...

      Extra Space Storagerate increase

      I signed on with a rate, not given the opportunity to lock in rate by prepaying, and 6 months later rate increase went into effect. Even though I was not given opportunity to lock in rate, James Klemic nor Michael Duncan refuse to right their wrong, by honoring a prepayment. This company is deceptive and stick together rather than do what's right by the consumer.

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        Oct 29, 2019

        Extra Space Storage — my full refund I was promised never received

        I rented a space through Brian at the Castle Rock location, the next day we realized that it was too small...

        Oct 12, 2019

        Extra Space Storage — $20.00 over charged me

        I rent a storage unit at extra space storage in Lakewood. I spoke to Michelle a few days ago & asked if...

        Oct 02, 2019

        Extra Space Storage — monthly fee

        I'm writing you today because I was given misinformation when I called your customer service on monday 09/30...

        Sep 06, 2019

        Extra Space Storage — storage facility

        I have been at this location 2 yrs I have been ignored when letting the office know of problems Such a...

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