The complaint has been investigated and
resolved to the customer's satisfactionResolved FashionNova — never receiving full store credit refund on returned item .
The complaint has been investigated and
resolved to the customer's satisfaction
resolved to the customer's satisfaction
N
Njie
Review updated:
fashion nova has the worst customer service, they are a SCAM! After lying almost 20$ to return the items that's didn't fit, I needed up receiving half of the refund of what I returned. They never gave me the store credit for all the items I sent back. It's already bad enough that they don't give your money back, and they want to still scam you off your store credit? It makes no sense at all... I've tried reaching out to them through their number which is a voice mail and through emailing them thinking they will respond, but it's been at least 5 months and still no response ... I will definitely not give up till I get my full refund back .
RESOLVED
The complaint has been investigated and resolved to the customer's satisfaction.
We apologize for the issue! We do receive a high call volume at our call center but look to resolve the issue. Please email us at [email protected] your return postage receipt and the items you delivered so we may research your return made with Returns Department. Returns generally take 5-7 business days to process upon arriving back in our facility. Once processed, a gift card is issued via the email associated to your order. Look in your inbox and spam folder for this e-gift card. If it's still not there in this time frame, please contact us via email or phone. Our call center number is [protected]. Again, we apologize for the inconvenience this may have caused you.