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EricDress Customer Care Service


Tidebuy International Ltd

RM 19C, Lockhart Ctr. 301-307 Lockhart Rd.
Wan Chai
Hong Kong

Customer Support Phone Numbers

+86 296 850 8355(China) 2 0
+44 122 445 9798(European Union) 1 1
+81 345 891 522(Japan) 2 3
Mon9:00 AM - 6:00 PM
Tue9:00 AM - 6:00 PM
Wed9:00 AM - 6:00 PM
Thu9:00 AM - 6:00 PM
Fri9:00 AM - 6:00 PM
Ul. Aleja Krakowska 165, lok.C13/C14 Lazy, 05-552 Jablonowo, Poland

EricDress Complaints & Reviews

EricDress / beware - chinese rip off company

Neil McCrone on Feb 12, 2019

Do not waste money buying from this online scam company I have had a similar experience to other customers. My daughter ordered a jacket. She ordered a size larger than normal as the website states that sizes are generally smaller than typical western sizes. When it arrived it was still too... / men's clothing

peoriabob on Dec 30, 2018

Do not even think of buying from this company. I ordered over $200 from ericdress. First order was wrong, wrong product, wrong size. Second two orders I have not received although it has been nearly a month and I paid for expedited shipping. They lied and said they had been shipped over...

EricDress / lapel plain zipper vintage men's thick winter coat jacket (12922981) - misleading and dishonest

Shawn Woods on Oct 28, 2018

Do not buy anything from erricdress. I brought a jacket that did not show, in any photos, the badge it had on the left sleeve. I contacted ericdress and said I felt misled as the badge wasn't shown and that I wanted a full refund and for them to cover the return postage cost. After several...

EricDress / scammers

Rumeysa on Jul 18, 2018

First of all, all the 5 starts comments are bots for sure, do not be a fool. ⛔️secondly, I got a dress and waited for so long and when I wrote to them they said they were making one. ‼️I didn't see any out of stock sign. I would never buy if the dress was not available because my engagement i...

EricDress / bad sizing... terrible return policy... stay away!

JaBrown3 on May 24, 2018

Adults stay away!! I typically wear a men's US XL shirt and they are slightly oversized. I ordered a 4XL from Ericdress to compensate for the Asian size factor. The 4XL shirt I received can't even be buttoned it's so small. I would equate it to a US men's medium. As their return policy...

EricDress / baby dress

Vanessa Vogel Romrell on Mar 13, 2018

Do not buy from them!! They send you items that aren't true to size or color from what you order. You reach out to them for a refund and they refuse to give you your money back. First they said they would compensate me 60%, then they change their mind to "some of the money" and the next...

EricDress / no refund no communication

Pt99 on Feb 22, 2018

Please don't be fooled into buying from ericdress!! Save your money and time. I bought a coat for my husband after carefully checking all the measurements on their size guide. It took six week to arrive from china and was three sizes too small and only passable in quality terms (nothing...

EricDress / dresses that were hemmed way too short

Paula Leone on Feb 1, 2018

I ordered 2 dresses. When I took them out of the packaging, it was clear that they looked like the bottom half of the dresses were not there. They look incomplete. They are way too short. No one would be able to wear these without showing their private parts. I want to return them but, a...

EricDress / jacket

Pilzdad on Jan 25, 2018

Ordered a jacket for my wife. First of all took almost 45 days to arrive so it was late for christmas. Second, she wore it three times and it ripped right down the back. They offered me $10.00 to repair it myself. I asked for a full refund and they offered me $15.00. Than they offered me...

Eric Dress / clothing

Sherri H on Dec 15, 2017

I ordered a top several weeks ago and waited and waited. Finally emailed them and a couple of days later I hear from them that the top is not available so go and choose another top. Well I check the site and the top is still there on sale. Wonder if it has to do with me paying with paypal...

EricDress / ordered a dress

Annette Anderson52 on Nov 22, 2017

I ordered a dress on 10/21/17 - it's now a month later and no dress. Checked the system and it said order was sent 11/10/17 but still have not receivedmy order. So I went back and looked at their site now it's stating item have been sent (yeah right). Called and was greeted by a voice mail...

EricDress / not a reputable company

Eddarra Farrow on Oct 13, 2017

I ordered a wedding dress from them. The dress arrived in a small package, a little bit dirty. When I opened it I was shocked by what I saw. The dress was very tiny. You know, I would find a way if it was bigger, but if it's small you can't fix it. I sent them several emails and none of...

EricDress / jacket

Linda Floyd on Oct 6, 2017

So I ordered my jacket on September 19 and still haven't received it . No response other then then they say it's been shipped. No it hasn't, and after reading the other complants I realize what a bad mistake I've made dealing with this company. They are crooks I know if do receive it it'...

[Resolved] EricDress / returns

Paula Leone on Oct 6, 2017

This company has HORRIBLE customer service. I am trying to return dresses that I dislike. The quality of the dresses is horrible. There is glitter on the dresses when there were supposed to be sequins or stones. They barely respond to e-mails but when they do, they just say sorry and ask...

EricDress / unreliable

Warren Ison on Sep 18, 2017

Have you already shipped my order or not? How will I know about it? You gave me a non-existent tracking number and it doesn't work at all. I sent numerous emails and called them 100 times and I got only one answer from them stating that yes, they didn't ship anything, but I don't have to...

EricDress / formal dress

Cindera on Sep 17, 2017

Website is a scam. Their photos aren't original. Overpriced on bad quality dresses Measurement doesn't follow critics Doesn't match the displayed photos Does not give refund Website displayed very "american" base, but definitely isn't Cannot find their location on website until an order...

EricDress / won't let me cancel no refund!

Traci Woodall on Sep 14, 2017

Order number 2260037 Scam website with inferior products based on China. Filed a dispute with PayPal to try and get my money back. No item has shipped but money has been taken. No communication from customer service about resolving my issues. I have emailed at least five times now ! They have...

EricDress / blazers

TuanUS on Jul 25, 2017

From my extremely bad, frustrated, and unpleasant experience with ericdress, I believe all good reviews shown in their website are fake. I ordered two blazers from By the way, I am a small guy and always wear 36S size. From ericdress size table, I picked the Medium size...

EricDress / dress ordered but came not as pictured...

Kaiasmom324 on Jul 13, 2017

I ordered a lovely, custom made Dark Royal Blue evening gown for a cruise. Everything was fine until I received the dress. It was not solid blue like on the web site. The dress had crazy white netting up the side with dark blue appliqués on it instead of being solid blue. So now the dress ha...

EricDress / bridesmaid dress

Carley Smith on Jun 18, 2017

Do not purchase anything bridal from this company!!! I purchased one bridesmaid dress to make sure I liked it before we bought all of my dresses, just in case. The dress was awful. It was beautiful in the picture online, but once it arrived, it honestly looked like a ballet costume I wore...