Eureka Forbes’s earns a 1.9-star rating from 5 reviews and 183 complaints, showing that the majority of customers are dissatisfied with water purifiers and vacuum cleaners.
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Poor after sales service and defective equipment
I bought a new Eureka Aquaguard water purifier with hard/soft water converter paying 15K. But just after 5 months of purchasing, it had several problems and I had to incessantly follow-up with the service people to get it rectified.
Now that there is a recent problem where water is NOT at all getting purified, I am asking for a replacement of Equipment but they are NOT agreeing for it. For every problem they are quoting it as simple problem and do some minor resolution.But next time there is a new problem. With a kid at home, I am seriously worried about the health hazards with water from Eureka as we use this for all drinking/cooking purpose.
Can you pl suggest as to how to get the equipment replaced or get my money back so that I can buy some other product who are more reliable and worthy.
I hope that atleast ONE RESPONSIBLE PERSON FROM EUREKA IS LOOKING INTO THIS AND WILL ACT! (high hopes though)
Poor service!
I bought Eureka Forbes Aqua Gaurd Water purifier RO last year in sept. end then onwards i realized my big mistake . These sales people make big promises of services and schemes but when the time comes for service i have to make calls and i have to remember the next due date of service and don't even get positive response like when that service person will come. I was not very clear about that insurance scheme which that sales person was saying as i had an emergency at that time to install that purifier but now i have called them several times to get to know about that scheme they are avoiding it. Now I don't know what exactly was it all about ? .. as far as i know this RO machine needs proper service at their service center and now what to do i am in dark.
These people should take at least some responsibility of the products they sell or their should be some prompt customer care service rather than do such cheating in just to bluff customers and run off by selling. I wonder how such reputed company is running by cheating their customers.
Serviceman absconding after taking money
I purchased a water purifier machine from Eureka Forbes, Aquagaurd Reviva RO, in the first quarter of 2006 in Varanasi city. The sales personal Mr. Pradeep Rai came to my home to sale the product and installed it. During one year of warrantee period he came several times to check the performance of machine. So we were quite satisfied with the service. But on July 6, 2007 after almost one year he came and suggested me to make a service contract for one year in RS.1600/- which covers free service and damages if any. So I agreed and gave him the said amount. He worked on machines and said that he had no fresh candles to change so he would come on July 8th to replace the parts. When I asked for receipt of the fee which I gave him, he said he is not carrying the receipt book so he would give me on 8th July. Since he came to me several time I had no reason to disbelieve him. But since that day he did not turn up, neither any body came from his office. On inquiring I was told that he has left the Job a month before and has joined some new concern in Meerut. When I managed to reach him on phone he outright said that I can claim this money from the Eureka Forbes since his Provident Funds etc are still lying in Varanasi Branch.
It’s really shocking that sales men and service people of such a reputed company are so shameless and playing fraudulent. I have informed the office, instead of sending somebody to repair my machine and solve the case I am asked to visit their office nearly 10 Km far from my house. This is to draw the attention of the concerned executives of Eureka Forbes to stop such fraudulent their employees playing with prospective customers and bring relief to me.
highly agree to it that Eureka forbes is really bad in service. The products work fine but when it comes to reapair service they don't come. Its been a month, I want to repalce the broken pipe nobody has come. I have to boil the water & drink. The machine is under contract, then too ... They are very poor in service & irritating. Never buy anything form Eureka Forbes.
thee service and sale person of eureka are fraud .No after sales service is availabl even though you pay them for amc, they also replace old damage part but cheat you by replacing with cheap local, duplicate part.THE SAHARANPUR BRANCH IS A FRAUD AND
CHEATER BRANCH, PEOPLE ARE REQUESTED-TO BE AWARE OF EUREKA FORBES
Dear Eureka Service Manager
I purchased Water purifier one year ago and till date none has turned up for the service.
Can I expect a proactive approach and "After Sales" service support from you?
This complaints is from "Tumkur" city in Karnataka State.
Pls do contact me on my mobile : +[protected]
Expecting a speed in your response,
Regards
Harish
Dear Sir,
I have shifted my office from Boring road patna to MIG-155, Opp Petrol Pump, Lohia Nagar, Kankarbagh, Patna - 20. I have given so many calls for installation of my equaguard. No body has come for the same. Kindly send any expert for the same at the earliest.
Thanks,
Umesh Kumar Singh
Mob - [protected]
I have purchased Eureka Forbest Water Purifier from Vijay Sales Pune on 2nd of October 2008. Model DESIGNA (GL30OCTABC) Chasis No. DESIGNA 3123, for Rs. 5990/-.
I brought the purifier at home but Till 10th of NOvember 2008, no one came for installation. Therefore i called another person and from whom i got the purifier installed by making expnases form my own pocket, though the company offers installation free.
But now i am worried about the service part of it as the filter is rquired to be replaced frequently. Who will help me? I tried calling Vijay SAles but they are more interested in selling the product, and does not bother about the after sales part.
Kindly guide me.
I purchased a water purifier machine from Eureka Forbes, Aquagaurd Reviva RO, from Chennai and after initial warranty - I had gone for AMC for the contract. In the last year, Only one or two times only the technician came and later I had come to know that the person has leftthe service. Now again I had to go for another AMC contrct as the same has expired.
We had made a request through Chennai Euroline on 12.11.2008 to send a technician to attend the problems related to the water purifier, we were informed that the same will be attended to - But so far, even after 72 hrs nobody turned up. Several reminder calls were made. Each time - false promises are being made that the technician will come in another 3-4 hours like that. But nobody turns up.
The supervisors are also not available.
We do not know the reasons for making false promises; One of the following reaons could be the factor:
1) There is a manpower shortage
2) Your orders are overbooked
3) Customers interest not to to given priority.
This is being brought up to your notice for remedial measure.
Will also make a call from Chennai to Mumb ai to officially lodge a complaint.
Santhanam
I purchased a water purifier machine from Eureka Forbes, Aquagaurd e boiling, in the first quarter of 2006 in DURGAPUR. The sales personal Mr. SUDEEP GHOSH MALLIK residing in BAHULA came to my home to sale the product and installed it. During one year of warrantee period he came several times to check the performance of machine. So we were quite satisfied with the service. But in 2007 after almost one year he came and suggested me to make a service contract for one year in RS.1600/- which covers free service and damages if any.
Then he never turned up. he disconnects the mobile when we call. we want strict action against these cheats.
EUREKA FORBES LTD CUSTOMER CARE VARANASI does not care for customers.The concerned agency and service persons dont turn up after several calls.Can you imagine that a minor fault in the machine is detected after five days. For five days i have to arrange drinking water from outside my house.My annual contract receipt no is [protected].
EUREKA FORBES LTD CUSTOMER CARE PATNA has not cared to replace the filtering element despite three telephonic reminders, the mechanic comes promises to replace it the following day and disappears.
The Filter is under Annual Maintanance Contract vide receipt no [protected]. C M PRASAD, PATNA
Is this the way Eureka Forbes works!
I am an aggrieved owner of an Aqua Guard water purifier. I am shocked to see the level of service being offered by Eureka Forbes, for reasons briefed below -
1. None of the nos mentioned on the web site (Service Franchisee Phone Nos) are ever working
2. Finally, I get through to one of your service agents, with whom i also did my last AMC (expired in June 2007) M/s Radiant Enterprises, Wanorie, Pune (Phone No.020-[protected])
3. We have been requesting the Agency to depute their Engineer for servicing our water purifier and renewal of the AMC since over a month.
4. However, to our utter disgust, no one has paid heed to our calls.
Is this the way Eureka Forbes works?
It wasn't just for the product, but also an assured level of Service for which i bought an EF Water Purifier after spending more than what i would have had to spend on any other purifiers. AND I feel sad to see such bad services being offered.
No body is listening for complaint.
Water purifier is dead.
tHE SERVICE ENGINEER MAY BE DEPUTED AT THE EARLIEST
PL. SUBMIT
Dear sir, I have installed the Aqua guard inova model water purifier last year. The filter has been changed. The problem i face is that water oozes out of the OUTLET even in the switch off mode. The service engineer claims that it is due to the water pressure. This reason is not acceptable. kindly rectify the complaint keeping in mind the customer satisfaction.
N. RAVIPRAKASH
D4-67.bhel. township.
trichy
tamilnadu
Dear sir, I have installed Acquqguard compact in the month April -09 and in jun -09 there is problem in Acquqguard compact unit.Red Led is blinking n water is not coming through Acquqguard compact unit even though pressure of water is sufficient n voltage is 240 volts.I HAVE CALLED TO CONCERN TECHNICIAN 6 TIMES BUT HE IS NOT RESPONDING TO MY CALL.please instruct to concern to take necessary action.
I'm going to buy one of theirs product..and you guys...
Yes, they are claiming that they are the best water purifier seller and service provider in India. But they are claiming for themselves only. I believe now a days their quality also decreases to a great extent. Their service is the worst one. You may buy a purifier but you will get no one after their selling ends.
Poor product and support
In August '06 I bought an Aquaguard Reviva system, after Eureka Forbes convinced me that the ground water can be used for drinking as the RO unit would remove all the salts from the incoming water. After using the unit week, all of our family members experienced severe stomach ache after consuming the "purified" water from the Reviva system. So, we stopped using it until we bought an overhead tank to store draining water supplied by the corporation.
The overhead tank was then connected to the Reviva system, and it functioned pretty well in the beginning (except that it flushed out 3/4th water as waste this time, even though were were using drinking water supplied by corporation.). NOW, within 3 months of regular usage, the unit stalls abruptly and we hear constant ticking sound from the motor or probably from other mechanical parts inside. Not even a single drop of water is processed at this time, but it flushes water continuously. Automatic shutoff is also not working. After 20 calls to the Eureka Forbes customer support center (044-[protected]), one of the reps came in and changed a spare part (they called it as "SV") and they told me that it will take 3 days for the change to take effect (I wonder why?). Well, even after 3 weeks now, the problem is not yet resolved. Rarely when it functions, it wastes 90% of the water (as oppsed to the standard 60% wastage by any unit utilizing the Reverse Osmosis technology.)
Their customer support personnel keep assigning different complaint numbers (59366, 67328 etc and so forth) to me whenever I call them, but none of the reps turn up to my house. And they don't acknowledge the complaint I registered with them the last time I called them. (Wondering if their helpdesk software is defective too?)
I've been cheated in all ways, after paying a hefty sum of Rs. 12,500 for the product. They've not even changed the "membrane" yet, which they promised during the time I purchased the unit. The product will be out of Warranty next month, and guess how their support would be for out of Warranty products.
There seems to be no contact number to reach their top Ops, no separate complaint cell, no Fax numbers, no E-Mail and nothing. This is completely NON-PROFESSIONAL! Mind you, I'll never buy a product from these cheaters, and will recommend against buying Eureka Forbes' products, to my friends, neighbors, family and the housing boards and other associations nearby whom I know. We're now buying bottled water (Kinley 25 ltrs) just because the Reviva unit is non-functional.
Even more pathetic issue is that I've not received the invoice for purchasing the Reviva unit (and a Euroclean WD unit bought a month earlier) even after SEVERAL reminders. Come on Eureka Forbes! ...You got to issue the invoice, at least.
Eureka Forbes has the WORST OF THE WORST service I've even seen, at least in my locality. Their customer support need to grow up. I'm seriously thinking about taking a legal advice on this matter.
Regards,
Ramesh Srinivasan
Chromepet, Chennai.
The service is pathetic. The sales person and his supervisor when they visit for a demo, they say one thing and and do the another. I have purchased the euroclean cacuum cleaner on 28.10.08. Shri Rajeshwar, the sales person didnot mention that there are many parts / accessories missing. When i confronted and enquired he assured me to deliver the same next day. In this regard i have contacted his superior and others in the office in new delhi over the phone. Every body assured me to provide the missing parts but till date i have not received the same..i think i have made a bad choice by choosing the eureka forbes ltd product
I agree. Eureka Forbes is really bad i its service. Forget about service of the product. they are not at all good at giving you the invoice also. I have waited for more than 45 days to receive the Invoice and still I have not received it. I called them couple of times. Not response. I am thinking to approach Consumer Forum. I did not understand why they should take this much time to give the Invoice. There is nothing much they have to do with Invoice. Simply to take a print out for this kind of work and to give the invoice if they are going to take this kind of time which is really really bad. At the end of the day if you dont have proper service, no matter how good the product is.
Dear Team EFL,
Really it is shocking information for me because i worked with EFL for 10 years and i know the values and at hicks of EFL and really I love and respect of EFL because EFL is one of the biggest training institute for their sales and support team but it is really happening manlier places and level of customer dissatisfaction is going extremely up.Reasons are only service tech. and CRR's of locations who's are not giving proper time and attention to Respected customers.
I agree to you. The company's attitude is very rude and they have a regiment of cheat servicemen and salesmen. Initially they promise to provide good service but after selling their product they ignore the customers and befool them.
This is disgusting!
I bought a vacuum cleaner from Eureka forbes 4 months back (in the month of Feb 2007). Till now i have not received a demo of that alliance. I have contacted their sales person several times - even visited their local office twice - only to get a false assurance.
This is disgusting!
Hi Sridhar,
U can complaint to Mr.SRM Reddy, srmreddy@eurekaforbes.co.in he is the regional manager but only one thing he also reply when he is only having some profit from the said transacion.
Better try it and get every document related to your sale.
Because frauds are going in that at higher positions your name can be deleted in the process then u cannot get any more service.
TAKE CARE
I fully agree agree. Are there no number of higher officers? Fax e-mail or phone? If so please send to me to the below said e-mail
sridhar_vet@rediffmail.com
I am attaching my complaint, to whom it has to be submitted apart from the address mentioned in it.
I have worked in Eureka forbes Ltd, I know the service what they are providing there is at '0' level. If u want to go for better price and service better to purchase from dealers where they will be responsible for that and the dicsount will be avalable.
We recently installed the Aquaguard RO Water Purifier worth Rs 14, 500/- from your Dwarka Office. Ever since the system has been installed, there has been problems like leakage, excess loss of water, etc. It is really disgusting that we have been lodging complaints in the Dwarka Office and repeatedly calling the representatives but with no action being taken to rectify this problem or change the system.
I still remember the first day when we wanted to see the products, the representstive reached before the promised time and took no time to install the system. Unfortunately, their after sale service is not as good and promt. Infact its unacceptable.
I would like to request you to please take action on this. Sorry to say but we have lost faith in Eureka Forbes and their services.
we are Care group of hospitals in AP, have installed your water purifier two weeks back which had switch problems from day 2 and the same was informed to the dealer in Mogalrajpuram,Vijayawada.Till date the problem is not rectified and we are facing trouble everyday and we requested to arrange for a new purifier, nothing has been done till date and the service is also pathetic . We request you to immediately act and do the needful.
Dr.T.Srinivasa Rao,
Administrator,
Care Hospital,
Vijayawada,
Andhra Pradesh-520010
phone:[protected] / 3051555
Bad service of the Aquaguard
The Aquagurad installed at my residence is have the problem of the water flow. The water flow from the machine is very poor and it takes long time for the required vessel to fill.
I've called the customer care and asked them to send i some tech. But there too the response is very poor. The person in charge does not turn up for days. And for the second time the customer care cell is also not available for any reminders.
Wrong selling methods
Never call or accept for a demo with Eureka Forbes people or at least don't accept to retain the demo product in your house for any reason from this so called no.1 direct marketing people.
We live in chennai and we wanted to buy a vacuum cleaner and when we were offered for a demo by EUREKA FORBES sales people we accepted the demo. They came for showing a demo of their latest Vacuum cleaner. After the demo is over the sales person started writing a delivery memo for us and they are forcing almost that we should buy as the pack has been opened, bla bla, and left the machine at our house, even after my wife's strong refusal. He finally said that let the machine stay there and he will pick up next day. But he never turned next day. When we contacted him next day, he was reiterating that we should pay for the same.
When we contacted the representative's manager, he also insisted that they showed the demo with new machine and cannot be packed again and this should be taken by us.
For all, we never signed a single paper with them. This atrocious way of trying to sell a product. Rather this is a very wrong way of misusing the demo chance and they are almost blackmailing the housewives for selling the machines. My wife felt so guilty for asking for a demo with them and spent a sleepless night.
This has to be taken seriously by their management and these kinds of attitudes by their sales people should be stopped immediately as this is not a healthy trend.
Now the guy is asking a payment of INR 1000 for taking back the machine.
Customer cheating
I was cheated by Eureka Forbes. One person named "Harinath. V", a customer specialist from Eureka Forbes came to my house and demonstrated the Aqua guard water system. I decided to purchase it and payed the amount by credit card. He told they will be delivering the Aqua Guard machine by next day (12th june 2007). But nobody came. I had called several times. They picked up twice and gave vague answers, but nobody came to house with the machine. I had payed nearly 8.5 thousand. Now they are not picking up the phone at all.
It was my mistake that i paid before getting the product. They have cheated me anyway. But i have the credit card receipt that i payed and the agent's visiting card. I have lodged a complaint in blore police (online) also. Hope they will do the needful.
I will lodging an FIR also on the same.
I not bothered about the money, i want those guys behind the bar for these.
The Eureka Forbes office address is:
Eureka Forbes Limited
No 15, 17th A Main Road, 5th block, Koramangala, B'lore - 560095. Phone-[protected].
The agent's phone number is [protected].
Violence of Annual Maintenance Contract
I have transferred from Mumbai to Bangalore in April. I have an Eureka Forbes water Purifier, for which we have purchases the Annual Maintenance Contract. I had a problem in that purifier and I called in Eureka Phobes Helpline and they assured to send me the technician within 24 hours. When the technician did not turn up within 10 days, I again called up in that number, and they provided me the Whitefield service center phone no 080-[protected] and requested me to talk with Miss Priya / Miss Sudha. I called them and requested them to send the technician, and promised me that they will give me a call to let me know when the technician will come. But till date they never give me a call back and one day Miss Sudha said she is alone in the department, so it’s not her duty to give a call to the customers and she provided me with her senior officer no [protected]. I contact the officer, and the technician arrived to my place, repaired the machine, and told he is the only technician for the Kundalahalli area, so it is not possible for him to fix the problem in time. The machine was fine for two days and then again it’s not working. I again called Miss Sudha and she said that I should call the technician directly, not her because she is not aware about the technicians - and gave me the technician no [protected]. I called the technician and he told me he has already sent a person. Everyday I called at least five to six times and always he said that the technician is on the way. But till date no body turn up to repair the machine. I am running out of water for a long days and I have a aged person and child in my family. I feel it a shame for a reputed company like you who commit to the customer about your good service. I am totally disappointed with this sort of unprofessional behavior of these persons. I want to bring this issue to the public who trust your organization and purchasing the water purifier system. I demand compensation for all of my troubles.
i want instal my aquaguard
pls contact me
I too faced the same kind of problem in CHENNAI. It took almost 3 months for installation. That too after making lots of calls and wasting a hefty money in calling them, waiting for thier "HOLDs"... i will never recommend Eureka's Aquaguard because of the worst services offered.
We Have aqua guard from eurelka forbes. lodged a cmplaint at their help line. calling up 10 times a day complaint no. L91220. exe. keeps saying some engineer will visit but more that 5 days no one has turned up. AMC taken. still no response. they do not details of franchisee in andheri east. we are buying water from out everyday. I want to appraoch consumer forum and media. who can help me.
Eureka Forbes cheat you with their product. I had entered in to an annual maintenance contract for all the cartridge replacement the Reviva after two years of use, but the firm has replaced them with spurious candles with the result that the Reviva tank gets filled in ten minutes instead of the one hour filling time.
from Chennai
Thanks for your early response, the repair has been done within 48 hours.
Not getting services for installation & repair
I have bought RO water purifier from Eureka Forbes in the month January from Panchkula. Recently I have been shifted from to Mumbai. I have made several request to Mulund office for installation and service of some minor defects. But instead of several assurance nobody is coming for installation.
The product is of no use if not installed!
eureka forbes is sucks and its after sales ervice is horrendous...these guys just dont listen
Any one having complaints about Eureka Forbes water purifier should approach Consumer Redressal Forum ( This a Government body with semi judicial powers) in their area. Please keep all the records You can fight the case yourselves, no lawyer or stamps are required. Consumer forum is sympathetic to consumers. Consumer forum imposes penalty onthe companies and if the penalty is not paid then arrest warrant can be issued by court to make the company obey the court order. I was successful in my efforts.
Customer Service at Eureka Forbes is non-existant. I have been waiting over two weeks to get my water purifier serviced. A lot of empty promises from the company. I suggest everyone boycotts their products.
We would like to inform you that we had purchased Aquaguard Water Purifier-RO system in the name of Gaurav Gupta & Associates in Gurgaon. Our Receipt No: 15919 & Order Form Cum Receipt No. [protected] dt: 26.2.08 from divisional sales office: Bhanu Complex, 2nd floor, Mehrauli Road, Sukhrali, Gurgaon-122001.
Our waterpurifier is not working since saturday. We called these nos. of Eureka Forbes : (Gurgaon) 4111664, 2343599, 2347599, helpline-[protected], complaint no: L-164 & [protected]. But waterpurifer still useless. We are amazed there is no co-ordination between Sales executice, Executive Engineer & Tele-caller. Telecaller said we dont have any no. of executive and don't know the activity of executives. It is surprising they dont take any responibility of customers' complaint or query.
Rupesh who attend the complaint on 11.6.08, not able to satisfy the complaint and SPICR no: [protected] dt:11.6.08.
Kindly solve the problem. Purifier is not supplying the water since saturday. We are forced to purchase the water from Bislery dispite of valuable product of Eureka Forbes. This is disgusting!
Thanks & Regards.
For Gaurav Gupta & Associates
Sonia Raman
Hi!
We have Shifted From delhi to Mumbai. And Several Times Complained to Change the Filter of the RO. But they are not responding to it. And Now my son has got some stomach ache and Vomiting. As Water Born Disease are very Dangerous... Kindly let me know where is the Service Center for RO System in Mumbai/Navi Mumbai
Sales agent Pradeep Rai, based at varanasi sold me RO water purifier and on July 6th 2007 he took 1600 rupees for service contact and since then he has disappeared. Contacting on phone he talked rubbish and told me that he has left the job and told me to contact head office. He promised me to give the receipt of bill next day and repair machine but since then he has not turnedup. Since this morning he has dropped his connection so I can not approach him. This is simply a case of fraud.
I have also saime company RO; But its tap become overflow, main inlet supply is not coming, even main utility is switched off; water is coming into its tap. I complained to dealer from where I purchased this but response is not quite satisfactory. The only thing regarding RO system of Eureka Forbes; said company is that there service is most awkward, most poor, most worst.
Poor customer service
I am owning a Eureka forbes Aqua guard Model name Revira, Which is RO Purifier, and they say it will convert the hard water into a drinkable water, but the problem is the filters are getting choked once in 3 months & whenever i give a complaint i need to make a lot of followup with each person including the service man. This time i have given a complaint on 23-Apr-07 & the complaint no is 7685. Till today that is 15-May-07 nobody has turned up. Very bad customer service.
I am having the same bad experience. Have been waiting since a week for installation. Please do not buy eureka forbes products
I am having the same bad experience. Been calling them for days and no one has shown up for instalation
Eureka Forbes is now is not reliable company as I am annual maintenance customer since 2002 feel as under
1.complaints attended not promptly, and not clear satisfactorily
2. charges unnecessarily
3.my Excess taken Rs 1300 not return since 2 years
4.local distributor is not fair in behavior and money minded
Dear Pramod,
Kindly share your registered contact number & customer ID here. I'll have my team get in touch with you at the earliest to address your concern.
Regards,
Anita
I called contact center again (forgot the number of times I have called). Another rep Soumya spoke and said she is transferring to escalation department. After 10 minutes of hold time I was told that they are busy and will call you. Am still waiting
Agree. Really poor service. Its been seven days and after multiple calls, there is no action. We were sent SMS with the number of person who will come for servicing. That person kept saying that he is coming. Now he is not even picking up his phone. When we call the contact center, after listening to complain, they drop the call. Bhargavi is name of contact center person who dropped the call just now.
They focus only on selling the product. No proper service. Never buy because it is more of a waste of time and effort following up for service than the money spent on buying the product
I bought a Vacuum cleaner Eurekaforbes' Euroclean MITEY VAC EC 300. I had been assured LIFE TIME SERVICE (PAID) and availability of spare parts too. The Motor burnt...it was replaced with heavy charges. Spare bags are frequently not available. The Main Hose pipe has since been damaged. And for the last four years I am trying to get the spare Hose. But in vain. The After Sale Service is the worst. Better to opt for some other company's product.
Dr Israr Ahmad Qureshi
-[protected] email: advocatequreshi@yahoo.co.in
Enhance UV+ WATERPURIFIER OF Acqua guard is not up to standard. The Indicator Lamp Lense of purifier is always NOT in stock and gets Non functional
Complaint Number: [protected].
Very very bad company at the time of buying the product customer care is talking properly but if you want refund they will not talk properly from more than one month i am trying for my refund :( . I am suggesting you guess please don't buy any product
I had to shift my residence and put a request for dismantling and re-installation of the Aqua guard. I was promptly given 2 complaint numbers PRI 27/1 and PRI 27/2. No body ever turned up for the dismantling of the unit. We had to request the packers and movers to do it for us and had to pay extra for this. Nobody turned up for re-installation either. I again had to call the call center and remind them about it . After a week I got a call from a person by name Soloman and he said he would come for fixing it up. This guy turned up at 8:30 PM in the night and said he wanted a plumber to help him fix it up. How can you expect a plumber to be available at 8:30 PM in the night. This guy was very rude, He did not even apologize for coming in so late, rather blaming us for not helping him with a plumber and said it is not his job. If we could do this ourselves why do you have a customer care service with so many branches all round the country and showcasing yourselves in ads. its been 10 days since then and nobody turns up. I have called the customer care about 10 times .With no respite.
I am getting mineral water for the past 3 weeks now. Who will compensate for this and all the hassles we are going thro. I have decided to go to consumer cell now. I have called the customer care and also warned that if nobody turns up I would be going to the consumer cell.
Eureka forbes aquaguard, worst service i have ever get!
I bought my Eureka Forbes Aqua guard a year back. It had a fault at the time of installation, which I reported and observed no action was being taken, then I had to instruct my bank to stop their cheque payment. After that person came I rectified that.
After that I never got any service, I also get promise person will come in 2 hours but it never happens, I paying huge amount of telephone bills only for following my complaint and now I m forced to take some legal action against them.
I am requesting to all of you please don't buy any product About-Eureka-Forbes because i brought a aqua guard and i cancel the order on same day (16.01.2016) but still i didnt get my refund i called customer care more than 10 times no have have the anwser when i will get they fully cheaters and please dont call any guys for demo.
If there is a prize for the worst service category, these guys shall win hands down. I am surprised that in today's times, such a company even exists!. I read somewhere that they are one of the best companies to work for. What a joke!. Its been a week since my aqua flow stopped working and I am still making endless calls and noone responds. No amount of shouting is useful. Even animals are better than these so called service personnel. God help India with such companies. India shining indeed, my foot!. I wonder what kind of language shall get thru to these people or are they even people I wonder?.
I would like to bring to your kind notice that our aquaguard compact has been not serviced for the past 6 months. We had paid for 3 years AMC. Our last service was done on dec 2009. Thereafter, there have been no response. It has been heard that the panvel center (KANAN ENTERPRISES) is being closed & now it is transfered to CBD. Our contract receipt no. is 10. Kindly take some measures quickly. Awaiting your response in anticipation. By Prasanna Menon (mob no: [protected])
i ramakant sharma having customer no. [protected]. i want to inform you that i have purchase your companies gold nova model in last month. in one month it will not working properly, at present it is dead. i am making complain for the same on your helpline no on 5/11/2009 and the complain no. is [protected]. and on 6/11/2009 complain no. is [protected]. your person told me that your complain attend within two day's, but till today (10/11/2009) time 13:15 pm. no one come to attend the complain. again i make a call to your helpline for the same they told me that our system not working please give your detail we will attend your complain on priority basis but there is no result.
at the time of selling the product your executive give us so many commitment that there is no problem in our service we are attending any complain within time limit and etc., i want to ask you that this is your service ?. when customer making a complain and it is not attending the complain after 5 day's. i request you to please give me replay for not attending the complain when my machine are in warranty period.
I BUYED A NEW FILTER AFTER 6 MONTHS IT STARTED CREATING
PROBLEM. WE WERE VERY UNCOMFORTABLE AND WE DONE COMPLAINT FOR IT BUT THERE WAS NO RESPONSE. ONE WORKER OF HIS OFFICE NOW USE TO COME AND SOLVE OUR PROBLEM AND TAKE A LOT OF MONEY FROM US.
I have an aquaguard filter of Eureka Forbes. I gave at least 10 to 15 complaints for my filter but the result is zero. Now I am thinking of buying a new filter from a better company which will give us a better after sale service .
I have the same problem with Eureka Forbes. I purchased a Forbes Crystal and also AMC, but still no one came to attend my complain. I spent Rs.7950 +Rs.1000 AMC, it is worst. I think if I spent this much of money I could purchase any LG or other brand product who can give me a better service.
i`m fully agreee with them.It`s waste of out time to complaint them
I have also facing problem with EUREKA FORBES. Their service is very-very poor.I also purchased a R.O about 6 Months back. Till date I never received any service from them. Now I am calling regularly MR. PRADEEP([protected])but till now not recevied any Satisfaction from PRADEEP.
FROM --- VIKRAM SINGH
[protected]
B-17/WEST KIDWAI NAGAR
NEW DELHI
Eureka Forbes has the worst after sales service. Complaint launched about 2 months back is still unattended. Ever time one calls up the call center they just apologize stating that someone attend to your complaint by visiting your residence very soon. Till date no one has arrived. Its money invested and gon waste. I will recommend ever one never ever buy anything from companies like these. also can anyone recommend where we can launch our complaints against Eureka Forbes?
Thanking you,
Ameet.
Negligence in service
Its really disappointing that since we have purchased this Aquaguard Water Purifier, there have been many complaints and above that the main thing I want to bring to your notice is the unfriendly and untrustworthy service they provide regardless of paying high amount for AMC.
We stay in CR Park and recently there is a problem in our Aquaguard. We registered complaint and they service engg came and said that a part needs to be replaced we agreed and even he convinced us for a 2 yr AMC. We took the AMC and replaced the part also but then water is continuously leaking in droplets from the aquaguard which is a very irritating problem. We registered the complaint again but its more than one week that no one came even to see the problem.
Is that the service we deserve after paying so much for a 2 year AMC? Is this the reputation the company wants to have in market?
Regards
Moumita
I agree with the above complain. After taking so much for AMC they are not bother to attend the complain.
My contact No.[protected]
I fully agree with the above complain. The service offered by Eureka Fobes is horrible. I bought water purifier last year in June 06. There is a free routine check-up in 24 months. However we have called several times at Andheri Office in Mumbai also registered complain on their 24 hours number. But still we are waiting for that auspicious day to come when some one from Eureka Fobes will come to our house. Before the buying the appliances we were getting regular phone calls from the stupid sales person, however once it’s sold they are not bothered.
Please be care full from these sales people and their false promises. If you want a water purifier look for the good brands visit Vijay sales or any other big dealer who has many varieties to offer and of course prime importance to service.
Customer cheating
I purchased a mini vacuum cleaner in December 2006. I was told misinformed that the machine has a strong motor and can easily clean rugs, carpets (not have, but regular carpets) and wall ceilings. Eureka Forbes is a well-known company and after a preliminary demo, I decided to buy it. Much to my utter dismay, I found out that I have been cheated.
This machine has absolutely no power at all, the dust bag is so small, it gets filled every 2 minutes, and it pulls close to nothing, even if you try to put dust in front of it. My question is, why was I told that I could do regular cleaning with this machine. I haven't purchased it to showcase a sleek handy looking model, I very much need to do everyday cleaning. I had told this to the guy who visited us.
I don't if I can ever trust Eureka Forbes again.
Not giving services on AMC!
We have obtained the AMC of our Eureka Forbes aqua guard water purifier a Noida. At Noida service center told that this AMC will remain continue for every where in India. But at Bhilai, Dist. Durg there is no service center available. And we are using water without purified even we have water purifier.
Dear Mr.Jayesh Vyas,
We have already shared your contact details with our service team and will get back to you shortly with an updated feedback from the team.
For any further assistance, please feel free to write in.
Regards,
Eureka Forbes Team
I have the problem in Eureka Ro system. They checked TDS level of my home i.e 560 TDS & suggested me the machine which is will minimize 90% of the water level means the water level will be approx 60 TDS. now since last 5 month the water level has gone below 25 TDS & which is much harmful to the body . Many times i complaint to the authority to solve the issue but no progress in the case so now i am planning to Sue the company so please help me or update me in the concern case. Jayesh ([protected]) jayesh_vyas@yahoo.com
Dear Jyotsna,
We regret the inconvenience caused to you and would like to help resolve this issue on priority basis.
We have made a note of your complaint and your contact details. Our service team will contact you soon and fix an appointment to resolve your issue, at the earliest.
For any further assistance please feel free to write in.
Regards,
Eureka Forbes Team
i am using eurcha forb's aquaguard nova machine.it's not working properly, water flow is reduced, iam trying to get in touch with the service centre on the numbers provided by them, but no use.all numbers are not reachable.my address is as under, pl. help me.
Mrs. Jyotsna Sawant
mahim.
[protected]
Hello
I am Vijay V, from Chennai, West Mambalam
With a great disappontment and Agony I am sending this mail to Eureka Forbes.Due to the lack of co-ordination between the Marketing, Delivering and Installation departments working for AQUAGUARD
I bought an Aquaguard Total Enhance from one of the sales representative(Arul) after his long persuing.
I agreed to bought the machine with the condition that they will come and fix it during my non working hours.As I am working in a software firm, I cannot take leaves and permission as and when I like.They agreed and told me to deliver during my convient time.
But after giving the cheque on Monday Morning(Aug-15) till now the Machine was not delivered.
Despite of their promise they told me to come around tuesday evening (16th Aug) and I reached my home around 6:30 PM by taking a half day leave.
The delivery people didnt turned up on that day and promised me to do that by next day(Wednesday) before 12 Noon.I waited till 12:30 and left for work)again I took half day leave, during my busy schedule.When called the sales person from whom I bought the Machine, he told that he will keep the machine with him and will bring it on Today morning(Thrusday). I waited till 11 AM today, called him for 3 times, but no use.After some time I called the AQUAGUARD Phone # 044-[protected], and i got a response that i need to wait till after noon, which pracitically was not possible for me.When I told them that I will report to the higher officials, the told me to goahead.Which was a total irresponsible comment.
After I reached my office, the person called me telling that the machine is in my doorstep.I told him that it is not possible now for me to come again from my office because i am already late at my office and not easy to take a permission to leave.
I am totally dissappointed at the what ever has taken place in the last few days.I would like the higher officials attention into this issue as this will take away lot of other customer's faith in the quality and services you are claiming.If this is not the correct place the mail should reach, please give me the supervisor or senior manager's email id so that I can get to them.My Mob # is [protected]
Thanks
Yours Truly
Vijay
Worst Service.. False promises by sales team
Pros - Nothing great.. jus like any other purifier in market
Cons - Pathetic Service
This is how I fell for the trap -
To be honest, we Indians have a tendency to go for ’known devil’ even if there are plenty of ’angels’ out there..
thats what happened to me
as well.. when I decided to buy a RO purifier I checked with my friends and every one said Aquaguard has very very bad service and asked me not to go for it..
Instead of trying new purifiers like KENT or Whirlpool from reputed makers, I went for the ’Known Devil’ - Aquaguard Reviva RO purifier (bought it for Rs. 10, 000). I thought better to stick with the masses (typical Indian ’Goat’ mentality).. and that was the stupidest move I ever did!
Needless to say they have sales team who can convince you to buy tickets to hell without hesitation! They promise you that this machine will do miracle and make you buy it.. but the moment you hand over your cheque their cell numbers are not reachable or switched off! I wonder how many SIMs they buy daily for each and every customer..
they promise free services every 3 months (4 free service per year) and you can mark their words in water.. like thats going to happen!
This is what happened after I bought Aquaguard REVIVA -
I bought this 2 years before and the water TDS in my area was in 600 range (pretty normal for RO system).. we were using this water for drinking only (say daily 8 litres)
this machine was working fine in the initial days and within 6 months the machine broke.. It was not able to generate the pure water.. I called the Eureka Forbes service line ([protected].. option 2) and though service personals talk promisngly.. the actions from service team is not prompt.. Probably someone should tell them action speaks louder than words!
So my machine was under warranthy and within 6 months of normal usage with normal TDS it broke and the service person who attended my complaint (after one week of repeated calls) said the main RO filter itself is gone.. but since mine was under waranty he had to replace it for free (with murmuring as though he is paying for it from his pocket!).. and this time he replaced it with a second hand filter.. I was sure about this since it did not have the sealing stickers at all..
and guess what, the machine broke again in another few months.. again after one week of repeated calls the service person attended and I was told that this how the product is normally.. he convinced me to sign for the AMC for 2 years for Rs. 6, 000. this is the second mistake I did since I did not want to waste the initial investment of Rs.10, 000 I have made in this product. I thought things are going to change after I sign AMC since the service franchisee is paid by me directly now (not that they have to give free service like during the first year of purchase- for name sake due to their tie up agreement with Eureka Forbes for which they might not be paid) and they are going to take me seriously there after.. but I was wrong again..
No one attended for the free checkups every 3 months (as per the AMC they should!).. and also they are not attending my calls.. though I have this useless AMC with me (for wihch I paid 6000).. now its more than week I am calling them and they are not showing up.. I end up frustrated each time I have to call them.. thanks to them I have to check my BP now
Serious issues with Aquaguard service:
Never call them for periodic maintenance (during free service time) when the machine is running fine
they do something during their inspection that you don’t understand and make the machine fail within a week or so.. this way they ensure you are forced to sign the AMC
Though the pamplets they present and the water test show you that your water is in normal range for the basic RO system they make you believe that you machine has to be supported by additional candle filter and other useless accesories through which they cash a lot of money. this is not told at the time of purchase!
They take away your OLD filters while they replace it. They charge us tousands of rupees (RO fileter is 2400 rs) for the new filter and I guess what you get is serviced old filters
If you question them why they need our faulty OLD filters, they give you lame answers as to it is a proof for them to have attended the complaint..
why can’t they use the service order we sign yaar?
Solution:
Aquaguard should thake serious note of how pathetic their service is and take over the service from service franchisees that spoil their brand image.. they should pitch in for Direct service.. by having their own employees they can ensure quality of service..
wake up Eureka Forbes - its 2011 and not 1980 where you enjoy monopoly
people read review in internet and you are going to loose your share of the pie if you dont take any action
My sincere advise to fellow Indians - (I learnt from my mistake and I wish you do from ’mine’ and NOT ’yours’)
Gone are the days where
Cars are Maruti
TVs are SONY
Fridges are Godrej
ACs are Hitachi
Washing Machines are IFB
Bikes are Splendor
and
Purifiers are AQUAGUARD
Though above products are good.. when you get equal quality (or even better quality) from its competitors with better service and for low cost.. we should change our ’Goat mind’ and try it out..
When you get more features in Samsung or LG LCD for low cost than Sony with equal quality, why pay extra for the ’prestige price tag’?
When you get better and cheaper service from LG or Samsung Washing Machine and AC (without copromise on performance) why go for IFB WM and Hitachi AC who charge you twice as much for service?
When you get better quality at competitive cost (product and labour) with Figo, why pay extra for over priced i10?
I believe Kent or Whirlpool have much more in stake than Eureka Forbes.. they are not just in to water purifiers (they are in to all many more home appliances) so they might provide you better service I guess
A product is worth only as its service support is..
In case someone of high rank in EF is reading this.. my service centre number are [protected], [protected], [protected]
Ashwin Oltikar
My aqua guard machine is not purifying the water properly. After purification also some floating particles are seen in the "purified" water. I consider this to be very grave misconduct on the part of the company claiming to give the most purified water and in principle, failure to the purpose of the machine in the first place. Our machine is covered under AMC and cleaned regularly. Still it is not giving the desired result. Kindly resolve the issue at earliest as it may possess threat to the health of my family.
Contact No. [protected]/[protected]
HI, My Name is Stephen and I bought a AquaGuard Reviva water purifier though the Eureka Forbes agent - Mr Karthikeyan in Mar/Apr, 2010.One year on I have tried logging several service cases and none have been attended to.The last case that I logged was case no.[protected] in apr, 2011 and I have noone attending it for 2 months now.I contacted Mr.Karthikeyan since he had promised prompt service while selling his product and he said he will look into it but has not done so for a week now.To my shock, when i tried calling him on his mobile number - [protected] it is either switched -off or he has blocked my number.Kindly assist to get my service done..I have spent 13000 Rs and am still drinking water that is of a bad taste and not pure.
I AM COSUMER OF YOUR PRODUCT ( AQUA GUARD REVIVA MODEL) WITH AMC FACILITY.I AM RESIDING IN OMR CHENNAI.
HERE WHEN EVER I HAVE ANY PROBLEM WITH MY WATER FILLTER I HAVE MAKE A COMPLAINT TO YOUR CHENNAI OFFICE.EACH AND EVERY TIME I HAVE BEEB FACEING PROBLEMS.
NOW LATEST I HAVE BOOKED A COMPLAINT TO YOUR CHENNAI OFFICE THAT MY AQUA GAURD IS NOT FUNCTIONING PROPERLY.ON 28.02.2011 I HAVE BOOKED COMPLAINT WITH REF [protected] AND A REMINDER CALL ON 04.03.2011 COMP.NO [protected] AND 8.03.2011 BUT TILL TIME NOBODY HAS TURNED UP AS OF TODAY 11.3.2011
WHEN THEY SOLD THE PRODUCTS TO ME WITH TWO YEAR OF WARRANTY BUT NOW THEY SAID IT CHARGABLE.
SEND YOUR TECHNICIANS ASAP AND RECTIFY THE PROBLEMS.
NAGARAJAN
[protected]
my aquagard classic s.n b06-001886 stop working
Useless product by Eureka Forbes!
We have been cheated by Eureka Forbes dealer Ultra Solutions, Bangalore. We have bought a Aquasure Water Purifier couple of months back. Till date we were unable to use it as it does not filter the water as they promise. Their service personnels replaced the filters. But no use. I am getting irritated every time I see it. I have been requesting Eureka Forbes dealer many times. No response. I may have to file a case with consumer court against Eureka Forbes and their dealer as no response from Eureka Forbes or Ultra Solutions so far.
We have been cheated by Eureka Forbes dealer Big Bazaar, Fatimanagar, Pune. We have bought a Aquasure Water Purifier couple of months back. Till date we were unable to use it as it does not filter the water as they promise. Not even single drop of water gets filterd. Their service personnels only promosing the setrvicing but never turns up. We are getting irritated every time I see it. We are been requesting Eureka Forbes dealer many times. No response. I may have to file a case with consumer court against Eureka Forbes and their dealer as no response from Eureka Forbes or Ultra Solutions so far.
I MADE A COMPLAINT AGAINST MY WATER FILTER TO CHANGE MY FFILTERS FITTED INSIDE OF THE FILTER. ONE MR.NAVEEN ATTEDNDED AND TOLD THESE WILL BE CHANGED BUT TILL TODAY NO BODY HAS ATTEDED MY COMPLAINT.
MY ADDRESS AND E.MAIL BELOW
P.S.PRASAD
A=1/SEC/16 ROHINI DELHI 89
M.NO.[protected]
E.MAIL; PAO_PTG@REDIFFMAIL.COM
HI I M PUNEET WAHAL ([protected]) I BUY A AQUQ SURE WATER FILTER 11-NOV-2010 KBM ELECTRONICS(10-11) 1/32, LALITA PARK, MAIN VIKAS MARG, LAXMI NAGAR, DELHI - 110092 PH#[protected] I M TOTALY DISSATISFIED WITH THIS PRODUCT I HAVE CHANGING THE CATRIDGE BUT WATER IS NOT PURE IT. SO THAT, I M NOT SATISFIED UR PRODUCT PLEASE TAKE SOME ACTION .
That's true. I am also following for AquaSure complaint. Nobody is turning up. I am getting irritated for such a worst service from Eureka Forbes...
Rahul
Definately, they costs a lot in service and change all the filters in one yaer only saying that these are chocked..again the motor is not working fine so taking 3-4 hours for 5 liter only..sarive is too poor and do not respond afer even 20-30 calls..
Guys .. " DO NOT EVEN THINK OF TAKING AN RO FROM AQUAGUARD "
Wow! I hate seeing this. We are a company with a very good reputation and excellent water filters. You might be hesitant due to the distance, but we support our products with excellent customer service. For more information go to Essencewaterfilter.com
We purchased Aqua Sure Water filter two years back. First time we replaced the cartridge one year back.
Recently again the executive(I don’t know his name but the contact number is: [protected]) have come and changed new cartridge, but the new cartridge has lot of fungus and it is used one. So we called the executive and he checked and tried to replace it, but again the new cartridge also is bad having fungus..
So we called him immediately less than 40 minutes after he left, and asked him to remove the new cartridge and return our old catridge. but our used cartridge is not available with him..he has no answer..he has replaced our old cartridge to someone else.
So he gave our money back and escaped from my place...
We are really irritated...
Worst customer care indulged for servicing of the product.I have ordered for cartridge a month back till date it is nort replaced.
I have purchased aquasure water filter one year back.After one year water is not getting filtered properly. I contact technicion so many times but nobody came to rectify.As per my opinion this producted is useless & customer is not getting proper service.I will suggest to public not to buy such type of hopeless product.
I am Chemical Engineer, I have purchased aqua sure filter model# R-100 made of Singa pore, its filtered water is not able to drink.this is totaly wastage of money.not work even a single day
Not working properly!
To ,
The manager
Eureka forbes,
We had purchased an ag reviva vide invoice no.[protected] dt.8th July,06.
its not working properly and we have changed the candle thrice by paying the amount 250 each time.
while complaining we are advised that it will work like this and can not be improved ,since our sector-30 in faridabad is having lot of dust in the water. since we have purchased the instrument on the condition that it will purify the water properly ,hence you are requested to take back your product and refund the amount paid by us. Immediately or replace it with proper instrument. Failing which we have no other alternate but to move to the consumer court. kindly reply us, within a week.
Delay in service
Hi,
My name is Sunia Mukherjee and I have been using Aqua Gurd since Dec 2002. I must say that the after sales service is pathetic for this company. I had registered a complaint, number 104190 on Nov 19, 2006. Every day I used to call the call center at [protected] and request to send a technician. But it took till Nov 27 to attend to the request. Also I had called there service center at 080-[protected] and spoke with Jyothi. But all false promises. I do not know when they promise 24 hours, why can't they live up to their ETA. This is not the only case. In the past too I had received very late service from them.
Regards,
Sunia Mukherjee
Bangalore
I completely agree with all the complaints above on Eureka Forbes product. They are really pathetic when it comes to customer service. I have got an AMC for an Aqua Guard, and there has be no service from their side. I have following up with about 7-8 persons from Eureka Forbes, but there is simply no resolution. Eureka Forbes is a Big Cheat.
Hi, Im Prateek.. I agree with all of you wrt the service provided by Eureka Forbes. They are godd in selling the products however after that only God can help you if there is any issue.
The service enginers use all duplicate parts and advise to get AMC done everytime.Im using RO system for last yrs and I have paid 12000 for AMCs as of now. the actual cost of product was 13000 and still the performance of the product is worst.
I would suggest everyone not to buy any product from eureka Forbes..
Hi
My name is M.A.Majeed I am from Hyderabad, I purchased the AQUA GUARD from the head office in Hyderabad I was told that they have only the direct module of marketing and I was cheated from a direct marketing agent asI was told that the maching which costed me 11000 would convet bore water to mineral water and now the service agent tell me that I cant be able to do so and when ever I call for a service request no one turnes up
I think I am wasting time with them I would trough this maching and buy sone thing else
Majeed
Hyderabad
[protected]
hey dis is gautam here. i hav pur aquaguard 2yrs back.nw i m facing some problem in it, bt when i m trying 2 contact any1 no 1 is responding.i hope 2 receive any responce frm them
ya i am sudharsan reddy of jp.nagar, i have been cheated by the ESHWARI ENTERPRISES #982, 14th main, judicial layout, G.K.V.K. POST, Yelahanka new town bengalore 65. i had filed a complaint on the performance of my AQUA SURE which i am using .but i got a good response form them in two days. he had supplied accessories for that for paying RS 670. but they stopped functioning from the next day, by the by the contact number of the ENTERPRISE also stopped working. the service is poor in this regard. the contact number of the ENTERPRISE is [protected] is their office number told by their service man. and the personal contact of the service man also stopped working form the same date 27-03-07.the complaint number is 0308 7164.
the service is too worst regarding me.
my contact is [protected]
[protected]
first floor 988, 12th A cross, 35th main jp nagar first phase bangalore 78,
landmark BANGALROE ONE
Unit pending for the past 3 months
We have Eureka Forbes Aqua Guard external pump unit and itz not working for the 3 months and I registred with their helpdesk and personally contacted the near by service centers at Pallavaram, Chennai and Chrompet, Chennai.
After a month and half one service came and said spares not in stock and still we are keep calling them nobody is listening and not attending this problem.
I like to go for a legal action through consumer court.
About Eureka Forbes
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Eureka Forbes phone numbers+1 (860) 266-1177+1 (860) 266-1177Click up if you have successfully reached Eureka Forbes by calling +1 (860) 266-1177 phone number 2 2 users reported that they have successfully reached Eureka Forbes by calling +1 (860) 266-1177 phone number Click down if you have unsuccessfully reached Eureka Forbes by calling +1 (860) 266-1177 phone number 0 0 users reported that they have UNsuccessfully reached Eureka Forbes by calling +1 (860) 266-1177 phone number100%Confidence scoreCustomer Service+91 703 988 3333+91 703 988 3333Click up if you have successfully reached Eureka Forbes by calling +91 703 988 3333 phone number 2 2 users reported that they have successfully reached Eureka Forbes by calling +91 703 988 3333 phone number Click down if you have unsuccessfully reached Eureka Forbes by calling +91 703 988 3333 phone number 5 5 users reported that they have UNsuccessfully reached Eureka Forbes by calling +91 703 988 3333 phone numberCustomer Service+91 804 663 6363+91 804 663 6363Click up if you have successfully reached Eureka Forbes by calling +91 804 663 6363 phone number 2 2 users reported that they have successfully reached Eureka Forbes by calling +91 804 663 6363 phone number Click down if you have unsuccessfully reached Eureka Forbes by calling +91 804 663 6363 phone number 0 0 users reported that they have UNsuccessfully reached Eureka Forbes by calling +91 804 663 6363 phone number100%Confidence scoreOnline Sales+91 224 882 1700+91 224 882 1700Click up if you have successfully reached Eureka Forbes by calling +91 224 882 1700 phone number 0 0 users reported that they have successfully reached Eureka Forbes by calling +91 224 882 1700 phone number Click down if you have unsuccessfully reached Eureka Forbes by calling +91 224 882 1700 phone number 0 0 users reported that they have UNsuccessfully reached Eureka Forbes by calling +91 224 882 1700 phone numberHead Office+91 1860 266 1177+91 1860 266 1177Click up if you have successfully reached Eureka Forbes by calling +91 1860 266 1177 phone number 0 0 users reported that they have successfully reached Eureka Forbes by calling +91 1860 266 1177 phone number Click down if you have unsuccessfully reached Eureka Forbes by calling +91 1860 266 1177 phone number 0 0 users reported that they have UNsuccessfully reached Eureka Forbes by calling +91 1860 266 1177 phone number
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Eureka Forbes emailsonlineshopping@eurekaforbes.com100%Confidence score: 100%Supportcustomercare@eurekaforbes.com93%Confidence score: 93%supportdeepa.customercare@eurekaforbes.com92%Confidence score: 92%supportinfo@eurekaforbes.com90%Confidence score: 90%support
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Eureka Forbes addressB1/B2, 701, 7th Floor, Marathon Innova Marathon NextGen, Off Ganpatrao Kadam Marg Lower Parel, Mumbai, 500028, India
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I think I have done a big mistake by purchasing Eureka Forbes water purifiers as they do not have after sales service.
Sir,
On 21st. June, 2011, I get installed one Aquaguard ( e-bioiling+) water purifier from Eureka Forbes and my Customer ID : [protected].
During the the time of time of deal, the Marketing Person of the Company committed to provide me few extra articles vize: Cover, One Extension flexible delivery tube & One Candle. But after geting the full payment over installtion, the concerned instalation group simply installed the equipment. On enquiring, the Sales man had hardly any time to spare to listen to any of my reminders. How ever I stoped reminding him for such committed item for delivery.
But on 20.08.2011, I lodged a complaint of Water Leakage from the Prefiltered Bowl of the Equipment over phone to the Sales Group Leader Mr. Bishnu Pradhan(the same Sales man) & he informed me to send some one in morning of 21.08.11. As no one turned up till 12 noom, I again reminded him over phone & this time he replied that he himself is on the way to attend the complaint. But till this comlaint is lodged no one attended to stop this leaking problem for which the whole surrounding of installation place is flooded. I am really feeling hurt for such types of Hopeless & irresponsible attitude by these sales persons for any after sales services.
Amita Swain,
AE-113, V.S.S. Nagar,
Bhubaneswar - 751007
[protected]
E-mail i.d. : pabitra.1962@gmail.com
eureka forbes/aquaguard is a FRUAD organisation.I had purchased a AGUAGUARD purifier costing Rs.10, 000/-+ and was leaking from DAY ONE.
unit was replaced by another one and same problem.Asked for refund-A/C PAYEE CHEQUE CURRENT DATE AND FROM EUREKA FORBES AND NOTA DEALER.Purifier was returned-
no of emails sent to top management of co but NOT BOTHERED EVEN TO ACKNOWLEDGE MY EMAILS OR REPLY.ITS A MAJOR INDUSTRIAL HOUSE-MUST A HAVE GREASED PALMS OF INDIAN STANDARDS ORGANISATION (ISI MARK) AND OTHER AUTHORITIES -INCLUDING MEDICAL ASSOCIATIONS FOR CERTIFICATION AND RECOMMENDATION.Poor indian consumer is being taken for a ROYAL RIDE and is being cheated by these corporations.
I had lodged a complaint for attending a fault for Water Filter on 14/11/2007, complaint no L122997. In spite of having an AMC and following up repeatedly, I was told that they are going to attend to the problem. Till date they have not attended to the problem. This is the worst form of service that you can ever get. Eureka Forbes is extremely poor in customer service and customers are fooled and duped into buying their products.