[Resolved] Etihad Airways / unable to redeem miles

Abu Dhabi, Mauritius
Contact information:

Since the 29th of April 2017 I have written repeated emails to [protected] for redeeming miles accrued by me in exchange for a ticket on Jet Airways (partner of Etihad as mentioned on their website) without any response whatsoever.
Such a callous and shameful attitude is deplorable and amounts to cheating the customer. Promising and promoting miles when booking but when it comes to redeeming, Etihad does not respond.

  • Resolution statement

    Customer care service did everything in their power to resolve this complaint. All attempts to contact the complainant have failed. Therefore, this complaint has been annulled and must not be considered where image of the company in question and it's services are concerned.

  • Etihad Airways Customer Care's Response, May 06, 2017

    Hello, we are sorry, you have not been contacted yet.
    If you like you can provide us your booking and Etihad Guest details and we will ask our colleagues to redeem the miles. *Ela

May 5, 2017

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