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Aer Lingus Group Customer Care Service


Aer Lingus Group DAC

Head Office Building, Shamrock House, Dublin Airport

Customer Support Phone Numbers

+353 189 080 0270(Customer Service) 0 0
+353 189 080 0600(Ireland (Reservations) 0 0
+353 189 080 0258(Ireland (AerClub) 0 0
+353 189 080 0147(Ireland (Baggage) 0 0
+353 18 868 202(Head Office, Dublin) 0 0
+49 180 513 3209(Germany) 0 0
+41 442 869 933(Switzerland) 0 0
+43 158 536 3040(Austria) 0 0
+44 333 006 6920(UK (Customer Service) 0 0
+44 333 004 5000(UK (Reservations) 0 0
+44 333 004 5777(UK (AerClub) 0 0
+1 516 622 4226(USA (Customer Service) 0 0
+1 516 622 4222(USA (Reservations) 0 0
+1 800 474 7424(USA and Canada (Reservations) 0 0
+1 888 750 0868(USA and Canada (AerClub) 0 0
+61 130 030 4016(Austalia) 0 0
+64 93 083 351(New Zealand) 0 0
+81 353 631 166(Japan) 0 0
+27 216 832 838(South Africa) 0 0
+966 38 955 512(Saudi Arabia) 0 0
+971 43 166 752(UAE) 0 0
+353 18 863 832(Head Office, Dublin) 0 0
+81 353 631 118(Japan) 0 0
+27 216 743 228(South Africa) 0 0
Mon6:00 AM - 10:00 PM
Tue6:00 AM - 10:00 PM
Wed6:00 AM - 10:00 PM
Thu6:00 AM - 10:00 PM
Fri6:00 AM - 10:00 PM
Sat6:00 AM - 9:00 PM
Sun6:00 AM - 9:00 PM
Kaiserstrasse 77, 60329, Frankfurt, Germany
Open 09:00-17:00, Mon-Fri

Badenerstrasse 15, 8004 Zurich, Switzerland
Open 09:00-17:00, Mon-Fri

Untere Donaustrasse 11/3OG, A-1020, Wien
Open 09:00-18:00, Mon-Fri

North America
300 Jericho Quadrangle, Suite 130, Jericho, NY 11753, Unite States

New Zealand
Level 7, Chorus House, 66 Wyndham St., Auckland

International Place, San-ei cho 26-3, Shinjuku, Tokyo 160-0008

South Africa
3rd Floor, Sunclare Building, 21 Dreyer Street, Claremont 7735, Cape Town

Saudi Arabia
Dnata Travel Centre, Dharan-31932, Alkhobar

Sheikh Zayed Road, P.O. Box 1515, Dubai

Aer Lingus Group Complaints & Reviews

Aer Lingus Group / terrible airlines

Robert Dragnoff on Dec 20, 2017

Their rude staff and a devil-may-care attitude made me switch to different airlines. Actually, I have been with them for several years and each year they become worse and worse and worse. Honestly, it can't be worse than they are now. Next bad thing about them is their constant delay...

Aer Lingus / Baggage charge

Carol Slattery on Sep 26, 2014

I have booked a flight for my husband to Izmir in the sale for June 2015.And when I checked the price for the checked bag I found I was charged €35 checked bag and another plus fee €41 .i rang customer care and they told the plus fee means you can pick your seat on the way back...

Aer Lingus / Unjust Overweight Charges

Glenn J on Nov 20, 2013

We booked Aer Lingus to fly from Dublin to Gatwick. Aer Lingus was the only airline flying this route on that day, so I had booked them as opposed to BA. We had some extra baggage, so I went ahead and booked an extra bag ahead of time for 15 Euro. When I got to the airport, I was told that...

Aerlingus / bad customer service

dzfam02 on Sep 12, 2012

On every front they are lacking. To start my flight, they wouldn't provide me with seats together with my 5 and 7 year old children on an international flight. A flight attendant finally worked it out, but that's a bit late. Then they lost my luggage for two days and were not...

Aer Lingus / cancelled booking

kathie189 on May 12, 2012

My soon to be daughter-in-law was traveling from home (USA) to Ireland tomorrow. When booking with Aer Lingus on-line she took note of the confirmation reference. Today, less than 24 hours before departure she went onto the web site to check in for her flight, only to discover that her...

Aer Lingus / exchange rate

viculos on Oct 18, 2011

Scenario: When purchasing a flight ticket on-line in Euros an paying in British Pound the user has two choices: by default there is a conversion of 0.9 Pounds a Euro when the actual rate is 0.87, alternatively, the user can tick a box so the conversion is made later. My complain: Since the...

Aer Lingus / Seat Charges

Wornie on Sep 21, 2011

Booked a flight from Birmingham to Dublin with Aer Lingus rather than Ryanair (paid considerably more) because this is my first flight since major heart surgery and we were testing out how well I travelled and trusted Aer Lingus more. Booking of flight O.K until we were asked to choose our...

Aerlingus / Charged twice

Nisch on Aug 24, 2011

I'm a student and my birthday is in October. I've saved some money to go to Portugal for my birthday. I've searched a lot and decided to get the flight from Aerlingus as it was within my budget coz at the same time i found a great hotel deal. When i booked my flight, i chose...

Aer Lingus / flight

David O' Brien on May 5, 2011

To whom it may concern, On Saturday 3042011 i was booked on the 7.15 am Cork to Heathrow flight with my wife & two children. We arrived at the check in desk at 6.40am to be told that the gate was closed but the member of Aer Lingus Staff asked what luggage we had and as we had only one...

Aer Lingus / Flight canceled, can't get reimbursed


My Aer Lingus flight from Dublin to Boston was cancelled due to weather on 23 December 2010. Since the entire airport was closed down, Aer Lingus was perhaps understandably overwhelmed and told customers to find our own hotels and flights and we would be reimbursed. We hired a car, drove...

Aer Lingus / excess baggage

I booked a flight on the internet with aer lingus including booking and paying for 2 cases for which I paid £40. This does not mean you get twice the weight. However, when I got to check-in they wanted £186.00 for excess weight. Yes I was allowed 2 cases - but still only 20kg -...

Aer Lingus / Poor customer service


Last September I booked flights for 9 of us to fly London Gatwick to Nice in August 2017 for our summer holiday. It has become apparent that on January 8th Aer Lingus announced in a press release that they were cutting back at their Gatwick Base and that all routes bar four were being...

Aer Lingus Flight / Cancelled Flight and V.V Poor Service

On January 6th 2009, my husband and two children (7 years old) sat on Aer Lingus EI136 plane to Boston for six hours before they cancelled our flight, due to poor weather. Living in New Hampshire I am use to bad weather and could understand why Dublin Airport was shut down and flight...

Aer Lingus / missed flight


my girlfriend and i were booked on aer lingus ei562 to barcelona on mon morning aug 17th. flight due to leave dublin @ 6:40am. we arrived in airport @ 5:45am and went straight into the q for this flight, we could not check in online due to a change in a booking detail during that week. we...

Aer Lingus / Lost Luggage

After nearly 2 years of planning, my husband & I travelled to Edinburgh Scotland, via Dublin Ireland, for the Gathering of the Clans. We arrived on Friday, July 24/09 and had previously booked tickets for a formal dinner that evening. My kilt, etc. was squeezed into our carry-on luggage...

Aer Lingus / Illegal activity on board aircraft

On March 27th 2009 I flew from Warsaw to Dublin by Aer Lingus and was seated in a window seat. As soon as this flight took off a group of very inebriated passengers made their way down to the vacant seats beside me. Three of them perched themselves facing rearwards on these two seats while...

Aer Lingus / Delay flight, missed connection and lost baggage


Aer lingus delayed our flight by 1 hour 50 mins and that meant we missed our connection flight with british airways by 3mins to philly. they then flew us round the globe and lost our baggage and now they say they have no information on the flight that was delayed at all... some of the...

Aer Lingus / Axcess weight charge

On December 11, 2008, I was returning to the united states from Bucuresti, Romania at the Otopeni airport. I was given a slip from Aer Lingus which showed the charges for excess weight on baggage. When I went to board, the airlines charges me far more than what I was told by aer lingus. I...

Aer Lingus / customer service


here is a sample of what you can expect from Aer Lingus. Greetings, My name is Richard French. I was a passenger on flight 118 from IAD to Dublin. This flight was canceled due to a malfunction in the hydraulic system, however we were kept on board the aircraft for 5 hours with no air...

Aer Lingus / Lost my luggage


The baggage department staff continually repeated to us that they were doing everything possible to retrieve our luggage. 2 and a half weeks later they still don't know where one of the bags is. The first bag turned up in an Aer Lingus van while one of the staff members was telling me...