Etihad Airways / no commitment what is promised by agent

United States

Worst Airlines -- Never travel on this airline

I'm trying to postpone my return journey ticket. When I called the customer service, agent provided a fare diff of $368/- ($148 + $200 + $20) for changing the return trip from India to LAX, after keeping me online for more than 1.20 min.

Just before I provide my CC information, the call got disconnected w/o any notice. During the call, agent promised to call back, if the call is disconnected just in case, but that never materialized, though the call dropped.

When I called back again, other agent picked up the call and mentioned that she can't give that price for ticket change and the new Price is now $632+20.

This is merely cheating from Airline side and they are ripping passengers.
I spent more than 5 hours on phone with different agents to change my wife's return ticket but finally no use.


Oct 26, 2018

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