Etihad Airways

Dear Sir/Mam
This is BHISHM PRASAD, had flight on 9th October 2018 from NAGOYA ( JAPAN) to ABU DHABI then ABU DHABI to DELHI (INDIA).
My PNK No. Was - MXZQVQ
ETKT - [protected]

I was charged 100 USD because My name was miss match according to executive but there was no miss match according to my passport . I paid 100 USD by my Visa card. I was told to collect ticket after 30 minutes. When I came to ticket counter, I was Informed that 100 USD will be Reimbursed in my account but still my money has been not sent. Plz find the attachments.
Please Pursue this matter.
Best Regards
BHISHM PRASAD

Hello,

Please help.

On Oct. 1st upon landing at MXP I found that my baggage had been broken (hole).
At the damaged bag desk at MXP I was told that there was nothing they could do since I had flown in on Etihad (they had staff in place for the other 2 MEA carriers).
They only thing they could do for me was provide the email address [protected]@etihad.ae . I submitted my claim that same morning with all documentation attached.

On Oct. 3 I got a response (RQID: 667499) that documentation should be resubmitted:
-passport copy
-boarding pass
-E-ticket
-baggage tag receipts
-file reference number
and on Oct. 4 I resubmitted everything.

Today 10 days have passed and I didn't get a single response, despite my follow up emails asking if everything was well received.

Good thing I was a business class guest with Etihad Guest gold status... I don't even want to imagine the response times if I was a standard passenger.

What is going on Etihad? First 9 months to get miles credited for almost a dozen flights, and now this?

I booked a return flight from Toronto to Islamabad. On October 8th when I reached at Islamabad airport for Toronto Eithad counter staff said flight is just closed. I told them it is still about 1:45 hrs for flight departure and showed them the email that I received from Etihad that flight is delayed till 9:45 PM. They said they are not aware of any delays. I still have the email and seems to be quite genuine. This needs to be investigated. Had to pay over fifteen hundred dollars to reach back to Toronto.

I m regular customer and prefer always etihad airways I want to complain about etihad service my ticket no reservations no LIZNTE, E -ticket 607-[protected] from Abu Dhabi to Kathmandu nepal, timing October 10, 1 :55 pm but when I reach the airport they refused me to take on board and I has confirmed business metting in Kathmandu October 11 morning also my family came Kathmandu on domestic flight from Biratnagar to Kathmandu so I bear a lot of money and my time and my business metting so pls compensate me waiting for u r replay I have ticket I should be in nepal but still I m in Abu Dhabi waiting for u r kind replay

Date of Journey: 27th Jul 2018
Route: Hyd - Abu Dhabi - London - Raleigh NC

During our recent journey, we were given misleading information about the baggage allowance. We progressed through the checkin at the airport and validated the allowance at the counter. Once we are abroad the aircraft before departing the gate a team of 4 etihad representatives came and started harrasing us to pay for one of our checked bags. We tried to reason with them that we were not informed about it at the counter and if we were we would have gladly sent the bag home and not check it in. I was travelling with a toddler and a 4 year old and we were put in an embarrasing situation infront of the whole flight and forced to pay. We stood our ground and we were then told we will have to pay it in AbuDhabi. Before we change our flights.

By this time kids were impatient and crying, and I developed sudden fever and weakness and couldn't discuss more. In Abu Dhabi, we were checked into the transfer gate and there was not information about any futher payments required. My wife carrying the toddler had to go around the airport looking for a ethidhad customer support counter to discuss the matter. There was no help from any corner and the customer support folks flatly refused to listen to us and threatned us to be detained if we don't pay the fee. We had to try and find out where the customer service desk is to resolve this issue, if we hadn't the gate customer folk had no idea about this whole matter and all they did at the end was to cross check if we have paid it at the time of boarding. What if we hadn't tried to reach out the customer service desk, we would have simply been detained since Etihad has no coordination among themselves between various counters and would have caused great incovenience. I was seriously sick by this time and my wife had to tug around the one year old and a 4 year old and the carryons all by herself. We have been frequent fliers on Etihad but never been caused such an inconvenience and embarrasment before. We for one are not flying Etihad anymore and my family and friends have been informed about and they will think twice before taking an Etihad flight as well.

My daughter is 7 years old.
We have 3 business class seats for return flights Abu Dhabi to Sydney where all family members are seperate (ie, do not have the option of seating my daughter next to one of us in a centre seat).
My daughter was sick on the last flight Sydney to Abu Dhabi and desperately does not want to be seperate from me - I don't even know if she'll be able to cope being seperated for 16 hours where she can't see me at all.
I have contacted Etihad through Facebook, our travel agent and via phone. They say they cannot seat is together. I have sought legal advice which says that Indira should be swayed with me because otherwise Etihad will be liable should anything happen to her because we are seperated. I do not know why this is so difficult and why the staff continue to be so cold in their responses.
The flight attendants on our flights to Europe said they would not be comfortable with her being seated alone.
My next option is to try Twitter or a public Facebook post but we have spent $35000 on my mother's last trip to Europe and I would much prefer it if we could just enjoy our flights.
I am now extremely distressed at the thought that my daughter will be hysterical at being by herself (she is very nervous on the A380s) and that we will need to use a different airline and ask for a refund (which it sounds like we'd have to take legal action to recover).
Every other airline I have contacted has said they will seat my daughter and I together in business class and they too said that this policy of Etihad is ridiculous.
I hope someone can help me.

I was travelling from newyork(JFK AIRPORT) to new delhi via connecting flight -abu dhabi. EY 100 4th oct and EY 218 5th oct. my 2 big bags with all my important stuff have not reached and delhi staff is replying that we only talk via emails with overseas etihad team.
I have all my stuff in my bag and its financial as well as mental loss as well.

There is no direct number to contact and there is no quick response. I am currently in delhi and how to survice with all my main baggage i dont understand.

I want the company to look into it asap and my both bags shoule be recovered as i handled at jfk airport.

Myself Prajeesh olayattmeethal -guest number -[protected] . I had booked one ticket to travel from auh to new delhi on 06/10/2018 (3 am flight) and i reached airport on time but your staff informed me that your flight already over filled so you cannot travel by this this flight( EY 228), we will reschedule to next flight . Because of this one I missed a valuable meetings with my clients. I am frequent flyer but i never experienced such an unfair situation with other airlines thank you

I am a silver member frequent flyer of Jet & Etihad with no. 9W [protected]. I reached the boarding pass collection counter at Amman Airport, where on screen it was clearly mentioned for Silver and no placard found for not Silver. Then one crew member name Mr. M. Beizat asked me to join the general questions. I told him that there is clear display for silver members and no placard for only Platinum and gold. In this process I wasted one hour of my precious time in question and had to join the general queue far back. Then I hound one gentleman of UAE residence came with silver card and he was allowed. Later we also saw that he started using the two general counter for issuing boarding pass for platinum and gold members from general counter. I regret to inform that such services from airlines like Etihad is not acceptable.

30 sept 2018
Jaymina Patel
Flight no EY 204
Chicago to Mumbai via Abu Dhabi
So from Chicago the whole day from 24 hours we tried to check in because we had an extra baggage.
Online we checked the baggage charges where 88$ to begin.
But as the airlines did not allow to check in.
We had to get the extra a baggage to airport and was charged 320$.
This was so crazy, plus the staff was not co operative after we explained the situation.
My mother was under disability so did not argue and paid the extra charges.
But I am disappointed with eithad services as I have travelled so many times and never had a problem, like this .
I request a good compensation.

Respected Rep, Assalam o Alaikum

I, Mr. Kashif Azam along with Mr. Muhammad Zakir and Mrs. Muqaddas Zakir were scheduled to travel through your flight EY 090 from Athens to Abu Dhabi on Saturday, 29 September 2018. However, due to bad weather the flight was cancelled and passengers were provided with accommodation and food at hotel by M/s Goldair Handling. We were told that our rescheduled flight will be departing at 1200 hrs next day so we are required at the airport by 0800.

Three of us were asked to go to Hotel Hilton, Athens. We were asked to use 2-way taxi at our expense for going to hotel and coming back to airport next day for which we will bring the taxi bill and our amount will be refunded at the airport by M/s Goldair Handling. We told them that our luggage is large enough (6 suit cases and 3 hand-carries) that cannot be accommodated in a taxi, but nobody listened to us as there was chaos at the company's counter due to handling of large number of passengers.

Anyhow, once we passed through the long taxi ques outside the airport, we were not allowed to select taxi suitable to accommodate our luggage. Security people were asking us to board the taxi that is available in front of us instead of making selection. As it was night time and raining, therefore the taxis were asking about 80 to 90 euro for airport to Hilton hotel that is at a distance of about 1-hour drive. Usually the nighttime taxi fares are greater than day time fares in Athens. If we would have selected 2 taxis, it would have cost us about 160 to 180 euro. Instead, we asked for limousine that accommodated our all luggage and dropped us at hotel Hilton in 120 euros.

Next morning, we shared our 2 suitcases with some other passenger travelling to airport from hotel Hilton by group bus and with our remaining luggage we managed one taxi to reach airport at the cost of 40.25 Euro as day-time fare.

Once we presented our both bills to M/s Goldair Handling for refund, they refunded our 40.25 euro taxi fare but refused to refund our 120 euro limousine fare. For that they asked us to request your office for the refund.

In view of the aforesaid, you are kindly requested to give our matter a favorable consideration and provide us with the refund of 120 euro that was neither under our control nor any other option was provided to us.

I am enclosing pictures of my next flight boarding card, the limousine bill and the receipt of 40.25 euro bill refunded by M/s Goldair Handling.

I may be contacted at my email [protected]@gmail.com and my cell number +[protected] through call, SMS or WhatsApp.

With sincere regards,

Kashif Azam

To whom it may concern, my name is Hala Madi. I am an Australian citizen and I line in NY USA currently on working visa as a physician. I got married in Lebanon on Saturday 9/29/18 and arranged for my honeymoon in Bali. My flights were booked from Etihad airlines, in Beirut each me and my husband were given three boarding passes. One from Beirut to Abu-Dhabi, another from Abu-Dhabi to Kuala Lumpur and then to Bali. After more than 24 hours of flying we arrived to Bali, and I was not allowed in because my passport expires in less than 6 months, NO ONE FROM ETIHAD AIRLINES INFORMED US ABOUT THAT, although I asked and they said we are good and gave us boarding passes. I have used this passport to enter Canada and Lebanon in the past 2 months without issues, so if Etihad airlines informed me then I would have arranged for different destination instead of flying out for 24 hours. We had to buy tickets out of pocket from Bali to Kuala Lumpur and now staying in a hotel at the airport not knowing what to do. I have lost three days of my vacation. We had way better expectations from airlines with your magnitude. I have lost my reservations at two of the most expensive hotels in Bali and extra money for hotels and flights. I also had scheduled return flights from Bali to Canada on Sunday 10/7/18. We have lost all our money, my honeymoon was ruined, and lost at least three days out of my 7 days vacation. I am requesting refunds as well as changes in dates and destinations of my already scheduled flights on Sunday 10/7/18. If I am to choose another destination to spend the rest of my honeymoon I expect Etihad airlines to fix it for us otherwise this is going to be a matter of law, I look forward to hearing from you regarding on how to fix this matter. Thank you

Dear Sir/Madam,

May I tell you my complaint, Suggestions and Request of Compensation for Physical damage and Mental Stress as follows:
1. Complaint: My finger is wounded due to you paper material (hand carry bagage tag, picture attached).
Event: After I passed through the immigration final hand carry bagage check at NAIA yesterday 9pm Manila time, my finger at my left hand was wounded by your bagage tag when I left my bag.

2. Suggestion: Please replace the quality of your paper materials used in hand carry bag tags to avoid similar incident in the future.

3. Request for Compensation: I am asking payment for my physical and mental stress at the amount you deem morally justifiable and fair to me and your prestigoius company.

Respectfully Yours,

Engr. Ricardo E. Villarin Jr.

To whom it may concern, my name is Hala Madi. I am an Australian citizen and I line in NY USA currently on working visa as a physician. I got married in Lebanon on Saturday 9/29/18 and arranged for my honeymoon in Bali. My flights were booked from Etihad airlines, in Beirut each me and my husband were given three boarding passes. One from Beirut to Abu-Dhabi, another from Abu-Dhabi to Kuala Lumpur and then to Bali. After more than 24 hours of flying we arrived to Bali, and I was not allowed in because my passport expires in less than 6 months, NO ONE FROM ETIHAD AIRLINES INFORMED US ABOUT THAT, although I asked and they said we are good and gave us boarding passes. I have used this passport to enter Canada and Lebanon in the past 2 months without issues, so if Etihad airlines informed me then I would have arranged for different destination instead of flying out for 24 hours. We had to buy tickets out of pocket from Bali to Kuala Lumpur and now staying in a hotel at the airport not knowing what to do. I have lost three days of my vacation. We had way better expectations from airlines with your magnitude. I have lost my reservations at two of the most expensive hotels in Bali and extra money for hotels and flights. I also had scheduled return flights from Bali to Canada on Sunday 10/7/18. We have lost all our money, my honeymoon was ruined, and lost at least three days out of my 7 days vacation. I am requesting refunds as well as changes in dates and destinations of my already scheduled flights on Sunday 10/7/18. If I am to choose another destination to spend the rest of my honeymoon I expect Etihad airlines to fix it for us otherwise this is going to be a matter of law, I look forward to hearing from you regarding on how to fix this matter. Thank you

Dear Sir,
I Subhadeep Halder, buyed both ways Tickets from Etihad Airlines for my Russia Trip.e-Tickets number:6072946273948C4.on 25th of 2018 i travelled from St.pettersburg to Delhi.we complete my check in with my two luggage but After reaching Delhi we founds only one luggage.when I going to complain about it's first etihad employ said that he will not Avail to take complaints.then after doo many coneversation he ask for my original tag for lost luggage and said me that he taking complain but will not provide any receipt copy. I didnt find any alternate way so I agreed that and take my complaints photo copy and original tag photo also.thay taken original luggage tag from me and inform me that within 3days they will delivery my luggage in my door step.but till day they didn't inform me about my luggage. Please give me a solution about it.

Hello Dear Sir or Madam,

My name is Abdulla Selim and am a frequent traveler (GOLD # [protected]), I was travelling on EY0382 on Monday Septh24 . I would like to raise a complaint about the air cabin (Suet Yee # Y7720) her attitude towards me with not a pleasant, she does not have any customer care sense. Basically, The first row was free and I moved to it because no one in and she insisted that I move back otherwise wise pay AED 110 . I am not complaining about the payment the was she treated me was not nice . I never had such treatment from any air hosts ..When I told her I will complain she did not care and she gave me her employment number. I ended up paying the fees for the front chair, I m not looking for a refund but to tell her to deal your custom in a much softer way!

Thanks, for you time and consideration,

Best, Abdulla

It is disappointing that the counter staff (white tall guy, who is not local person) at the Cial airport had separated my seat from my wife's.
Though I had submitted both of ours documents for checking, he was like a sadist to send my wife at the first line of the flight and myself at the very last line of EY247 (32B). Kindly make sure this wont happen again.

The food is disaster. I had severe food poisoning and I found out why. We have been told by one crew member that they have double catering food loaded from abu dhabi. So the food which have been for so many hours is giving out to the passengers. Is it a joke for ths price? And now they providing only orange and tomato juice. Such a shame. The dont have enought cabin crew member so the service is super slow becuase only one crew member is doing service with so many rows! We have been waiting for clearance 3 hours!

Dear Sirs,

I am Suhaimi Salleh, Etihad Guest Gold Member No: [protected]

I made 2 separate bookings for the following Etihad flights:
1. Booking Reference RFTTOE : AUH-MCT-AUH (Economy) (just me) and
2. Booking Reference QTHYSS: SIN-AUH-SIN (Business) (Zaleha AbuBakar and I) .

The MCT-AUH sector on EY387 on 18 Sept (arriving AUH at 21.00pm) was subsequently cancelled by Etihad and my flight was rebooked onto flight EY381 departing 23.45pm. I subsequently changed the EY381 flight to EY5236 departing MCT at 20.10pm and scheduled to arrive at AUH at 21.15pm.

As a result of flight EY387's cancellation and my subsequent change to EY5236, I would not be able to do a timely transfer to my EY470 AUH-SIN flight departing AUH at 21.55pm (Booking Ref: QTHYSS) on that same day.

Since my wife, Zaleha AbuBakar and I were travelling together on the EY470 flight, I tried to change my flight EY470 date to 19 Sept. My Personal Assistant, Khadijah was informed by the call centre that we need to pay a surcharge of US$300/pax for the date change. She communicated with the call centre several times and tried to speak with the Call Centre Manager/Supervisor to seek a waiver to the charges, as the date change was necessitated by the EY387 cancellation. Unfortunately, the manager never returned her call despite several promises by the call centre operator that she would call back. The call history is as follows:

11 September
14:44
17:09

13 September
09:20
14:09
17:15
17:38

14 September
14:53

17 September
09:21
10:14
16:02

I felt that since flight EY387 was cancelled, and a result I have to make the date change to my EY470 flight, at a minimum, Etihad could waive the surcharge for the date change. Since I did not get any favourable response for my request and time is of essence, I had no choice but to subsequently paid the surcharge of US$600 for me and my wife to change my EY470 flight to 19 September 2018.

I don't think this surcharge is justified as the change is as a result of the cancellation of EY387. I would also expect some compensation from Etihad for the inconvenience and the additional costs of my extended stay in Abu Dhabi. Being a Gold member and a long standing supporter of Etihad, I thought I could get some flexibility and preferential treatment which unfortunately is lacking in this issue.

I hope you can look into the matter expeditiously and regain my trust and belief in the excellent services of Etihad before this.

Thank you.

Regards
SUHAIMI SALLEH
Etihad Guest Gold Member

Hi, I had used Etihad Airways to travel from Cochin to Abu dhabi(EY 281) and Abu dhabi to Johannesburg (EY 604) on 21/09/2018, (there was two bags with me)
And Air Botswana to travel from Johannesburg to Gaborone on the same day, when I reach Gaborone, I received only one bag, when I asked authorities of Air Botswana they told the bag is with Etihad Airways, So please help me to get my bag.
Passenger name: PARAKKAL MARJANUDEEN
e-Ticket Number: [protected]
Booking reference : 65465G
Airline: BP/MLPQ6; EY/BGNYAP
my mail id: [protected]@gmail.com
Phone number: 00267 [protected]