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Enterprise Rent-A-Car Complaints Summary

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Our verdict: You can expect a very good level of service from Enterprise Rent-A-Car. To navigate their system effectively, thoroughly understand their service scope. Check online forums and review sites for others' experiences. When contacting customer service, clear and concise communication can help resolve your issues faster.
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Enterprise Rent-A-Car reviews & complaints 942

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1:31 pm EST
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Enterprise Rent-A-Car returned damaged

I rented a vehicle online from Enterprise to be picked up upon arriving in Charleston. I arrived late into Charelston airport where the rental agency was located and proceeded to checkout in a 2012 Nissan Altima. The representative provided me with keys and said to walk out through the parking lot flashing the lights on the key fob to locate. Three days later I returned the vehicle and was greeted by the agent stating there is damage to the front right fender. While no damage was done or accident in which I was involved in, the Enterprise rep performed a background check on the vehicle and indicated no prior damage was reported therefore making me responsible. I was contacted by an adjustor (from Enterprise) suggesting that they would move forward with a claim to recover the costs for damages to the vehicle. I suggested that since the employee did not perform a walkthrough prior to renting the vehicle, the burden of proof would lie on Enterprise. Instead, the claims representative indicated that it not not Enterprise's policy to perform a walk through "when it is dark outside". What about when it is light outside? Is there a formal process and protocol that representatives must follow? I received no answer and was told that I would be hearing from Enterprise with the estimate of damages.

Does anyone have any information that I can use to support whether Enterprise bears any responsibility in this matter?

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James Omaha
, US
Jul 11, 2014 8:56 pm EDT
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100% argee

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CT60
, US
Jun 01, 2013 1:21 pm EDT

Enterprise called me after I returned a rental claiming I damaged it. I made a trip back to the rental office to see what he was talking about. There was a scuff on the front bumper. I told the rep the damage wasn't there when I picked it up, and the damage wasn't there when I dropped it off. I asked the rep, "how do I know you didn't damage the car when trying to move it in this cubicle of a parking lot? The car is not in the same spot where I dropped it off at." The rep, like a broken record kept saying, "you're responsible for the damage." The rep resorted to a technicality - my initials on the contract agreeing there was no damage at the start of rental period. This is clearly a common business practice to increase profits - if you decline their insurance coverage on the rental, they blame you for damage you didn't cause. Then, the next technicality. If you return the vehicle after or before hours, you are responsible for the vehicle even with it being on their property. So lets get this straight. I returned the vehicle before office hours so I stay within the rental period and avoid being charged extra hours or an extra day. Had I waited for the office to open, I would have been over the rental period. More money for Enterprise. Like magic, there is damage to the car that has been moved from the place I parked it when I left it. But of course, Enterprise didn't damage it. Or did they? Or was it there already? The car was back in the care, custody and control of Enterprise and moved.

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MZJLWS
Greenville, US
Jan 17, 2013 2:39 pm EST
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I have NEVER rented a car from Enterprise and the agent/rep didn't walk out & do a inspection of the vehicle before placing the keys in my hand...I have always used Enterprise and have never had a issue such as this one. For I will NEVER EVER leave without a inspection of a vehicle for this reason being...Seem as someone was in a hurry perhaps time for he/she to get of work or perhaps YOU...And the fact that Enterprises have your signature stating if the vehicle is return with damage you're held responsible for the damages, and quick walk through would have prevented this, since this was not done and should have been I really don't know who at fault, its your words against the rep that rented you the vehicle...But if I was you I would argue the fact that he/she failed to do walk through inspection of the vehicle, for I do know that is part of their job description upon renting and checking the vehicle back in...Good Luck!

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2:33 pm EST
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Enterprise Rent-A-Car damage done to vehicle that was not done by me

I recieved a rental car from insurance through Enterprise Rental Car. I picked up original vehicle on Friday and reaized that I would like something a little more gas efficient so I went to other enterprise location to "swap" for another vehicle that was better gas efficient than the one I had. The did not give me seperate paper work only made notes on the carbon copy they had previously given me. When I go to turn it in they inform me that there is "damage" to the vehicle. They bill me $500 dollars and are trying to get claim with my insurance. I did not have the carbon copy that they signed off on and they do not have a copy of the documentation either. The ball was dropped on this situation, but now I am liable for this matter and I am upset about this. They are acting like because I don't have the copy I am responsible for this incident.

I need this issue resolved and I need it resolved quickly. I am very disappointed at how this situation has been handled so far and am hoping for a speedy and expedited response to this situation.

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Enterprise Rent-A-Car tolls

I received a letter in the mail today telling me I missed a toll charge of $0.30 and there would be a fee of $17. A total of $17.30 would automatically be charged to my card on file. I've left a message at the number provided in the letter and of course received no reply. I do not think this is acceptable and I will be taking action with my credit card company for unauthorized charges to my card. I will NEVER use Enterprise again. The letter starts off with "We continue to look for ways to deliver the kind of service and products that bring customer like you back again." I'm no marketing specialist, but I think you're on the wrong track!

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Enterprise Rent-A-Car toll violation

I recieved a letter from Enterprise stating I had a Toll Violation. The only thing I get from them is an Enterprise Receipt. Since I did not go anywhere near this toll location (Baltimore, Maryland) I can't believe they are just arbitrarly charging me this fee with no proof that my rental car was even there. IS ENTERPRISE SLAPPING JUST ANY CUSTOMER WITH THEIR TOLL CHARGES WITHOUT PROOF THAT THEY HAVE THE CORRECT RENTAL? Obviously there was no EZ-Pass device on my rental so for the state to charge Enterprise and Enterprise to come to me, I need to see a dated license plate picture on my rental from the Toll location. If Enterprise is going to charge me then they need proof that the car was the same one I was driving with a picture. Otherwise they are just passing on a toll violation to customers without concern for thier customer. You can't just send a reciept and think this is legal.

Read full review of Enterprise Rent-A-Car and 7 comments
Update by Washgas
Dec 19, 2012 10:19 am EST

"so yeah they can". Taken out of context, you are correct. Pointless but correct... save it.

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Anthony Simpson
,
May 06, 2008 12:37 pm EDT

My mother rented a van from them several weeks ago for a work trip to New York. My mother brought the car home Friday night. Saturday morning my dad came home from work and my mother told him that she got a message saying that the oil needs changed. Me and my dad took a look at the Van. I noticed something was wrong and told my dad. The van had on the front two DIFFERENT tires which is dangerous. Plus the van dirty. We took the Van back and got another Van which had all the correct tires but the van was dirty.

When my mother took the car back she told them this and the person asked "How she liked the van?"

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dennis_bc
columbia, US
Jul 28, 2012 4:00 pm EDT
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I recently rented a car from Enterprise in April and drove to chicago and paid the toll after returning from my journey but unfortunately put in the wrong regstration plate no and I've the email and bank statement as proof of payment and when I called the toll I was told yes I did pay but enterprise will have to contact them for a refund.When I tried contacting the phone no on the enterprise letter nobody seem to pick it up.I'm very disappointed in enterprise - used to use Hertz and they would always mail me the toll violation without charging and if that had happened I would have had none of these problems..Now I'm stuck with a $ 130 charge.

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Efllkin
Lakeside, US
Jul 28, 2012 7:41 pm EDT

Iron and Paul are gay lovers.

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dennis_bc
columbia, US
Jul 28, 2012 4:30 pm EDT
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That should have read as comments and not compalints the second time ha ha ha !

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dennis_bc
columbia, US
Jul 28, 2012 4:29 pm EDT
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For a person with no complaints but around 890 complaints Brenda you must be leading a pathetic life.Truly feel sorry for you

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dennis_bc
columbia, US
Jul 28, 2012 4:20 pm EDT
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mr j I think you need to get a good english teacher

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maj james
, US
Jul 28, 2012 4:06 pm EDT

That'll teach you to put in the wrong information, won't it.

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11:07 am EST
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Enterprise Rent-A-Car deposit refund

I cant understand why it takes enterprise rent a car a minute to hold or withdraw money from my account for car rental but it takes days and weeks to return my $150 deposit back to my account. Can somebody explain why to me?

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Becca Baker
, US
Jun 30, 2022 10:50 am EDT

It's been 8 business days since I returned my rental and I have not gotten my deposit back. My bank says they can't help me. This really upsets me because I had a very pleased experience picking up and dropping off.

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eli bencomo
, US
Jun 15, 2022 5:45 pm EDT

Returned the car back with some gas in it because when I picked it up, it didn't have any. Come back that following Monday it was closed and now one answered to let them know I'm coming in hot and late. They said they process it and told me it was now on my account. Never saw a deposit or even a pending one. Neither did Regions Bank, and I was sitting there talking to the representative of Enterprise with the them. Enterprise rep was telling to wait and it's not their fault. Regions was doing there job and while it might take 5 to 10 days, there should still be a reason as to why it would take that long. It should not take that long, maybe...maybe 2 days max. I will never rent from Enterprise again and even before that I had issues with this company. Last vehicle had left overs from weed in the console and being in law enforcement, I had to call my big wig and tell them what was up. Poor work and business ethic and no regard for customers well being.

Alamo Rent A Car
Alamo Rent A Car
St. Louis, US
Jun 21, 2022 1:44 pm EDT
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ell bencomo, thank you for your feedback. We'd like the chance to address this with you directly. Please email care@alamo.com with the information above, your contact information, the reservation or rental agreement number, the exact rental office location and any other details so we can research this promptly. – Carol H.

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Meekmeekluv
, US
Nov 25, 2018 3:15 am EST
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I’m having the same problem rented a car on nov 21 and returned it on the 23 of 2018 drop car off clean and full of gas also was told I would be receiving my full deposit back . I called the bank to see what’s going on and was told a lot of Bank of America customers are have problems getting their money back from enterprise. I don’t understand they can take ur money in minutes but take forever to get it back. This will be my last time doing business with them I will be giving them a bad review after seeing I’m nt the only one.

Enterprise Rent-A-Car
Enterprise Rent-A-Car
St. Louis, US
Nov 28, 2018 2:52 pm EST
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Meekmeekluv, the deposit is released on the same day you return the vehicle. How fast you see it available is determined by your bank. Are you waiting for you deposit to be returned? We'd be happy to check on the process for you. To do so, please email ehiescalationscc@mailca.custhelp.com with your contact information, reservation or rental agreement number, the exact rental office location, the complete details. We look forward to hearing from you soon. –Carol H.

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YoRod
Philadelphia, US
May 07, 2021 11:37 am EDT
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I am currently having this same problem . I returned the car on April 7th 2021 and today May 7th I have yet to see the deposit . Everything is done via email therefore I have to wait to hear from someone (which has taken forever ) I’m currently on hold as I type . Did a 3 way with my bank and the credit department to which my bank verified nothing has been received and I am still getting the run around . This is pathetic and for better words anyway I will never rent again from enterprise. Mind you I payed over $2, 500 for a 28 day rental . My money was taken but can’t refund me my deposit on time . No one knows now what happened ..

Enterprise Rent-A-Car
Enterprise Rent-A-Car
St. Louis, US
May 07, 2021 3:55 pm EDT
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Replying to comment of YoRod

YoRod, this team is happy to take a closer look at your rental in order to help and provide some answers. Please email Care@Enterprise.com with your contact telephone number, email address, exact rental office location, and your reservation and rental agreement number. Thank you! – Carol H.

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Nico Morris
, US
Aug 24, 2021 4:21 pm EDT

Maybe it used to be returned the day you finish the contract but it's clearly not that way. My credit card is instant, they do not hold funds. I've talked with them. Im still waiting for you guys to release my $300 deposit. I had to turn around & re-rent the same vehicle the day I finished a 30 day use & pay another $300. So currently enterprise has $600 worth of deposits from me for the same car all because they can't extend a rental beyond 30 days.

Alamo Rent A Car
Alamo Rent A Car
St. Louis, US
Aug 26, 2021 1:31 pm EDT
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Nico Morris, if you'd like us to look into this with you please email Care@Enterprise.com with your contact telephone number, email address, exact rental office location, and your reservation and rental agreement number. Thank you. – Carol H.

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Jennicam
, US
Nov 21, 2018 9:41 am EST

Wow so not getting a refund is normal for enterprise I rented my car took it back on 11-9-18 and still no refund they now tell me mam we refunded your deposit its on your bank side so I called the bank and the bank said they have no control over the refund and it should only take no more than 5 business days to put it back on my card I have called several times and the employees just give me a sorry we have no control over where your money is I asked for a number from the manager and he said that it's now visas problem no sorry Enterprise when you take someone's money you are the one responsible for making sure the money is placed back on the card .I find that someone is enjoying my deposit and because I did not get my refund my family suffers no meal for thanksgiving .I will never trust Enterprise liked the car hate the customer service I received .I will not stop in tell I receive my refund sorry very bad business so I say if I did not return the car on time you would seek legal action so maybe I should seek legal action because you took my money and have not returned it on time .11-21-2018

Enterprise Rent-A-Car
Enterprise Rent-A-Car
St. Louis, US
Nov 28, 2018 2:54 pm EST
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Replying to comment of Jennicam

Jennicam, we'd be happy to check on the process for you. To do so, please email ehiescalationscc@mailca.custhelp.com with your contact information, reservation or rental agreement number, the exact rental office location, the complete details. We look forward to hearing from you soon. –Carol H.

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TReedWright
, US
Oct 26, 2017 12:57 pm EDT

The enterprise in chesapeak on western branch blvd is shady. They have NO GOOD CUSTOMER SERVICE. They are liars i will never rent from them again. Matt the manager and Jessie whoever her manly looking as is, has a nasty attitude none of them including the Puerto Rican manager chic is has horrible customer service. Im going on facebook and warn them to never go to enterpriae espicially in Chesapeake. Still waiting on my deposit

Enterprise Rent-A-Car
Enterprise Rent-A-Car
St. Louis, US
Nov 07, 2017 1:01 pm EST
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TReedWright, Enterprise thanks you for your comments. We'd like to speak with you further. Please email ehiescalationscc@mailca.custhelp.com with your contact information, exact rental office location, rental contract information and the details above so we can address this situation. Thank you. – Carol H.

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Alberta33
, US
Oct 10, 2017 11:06 pm EDT

I was an Uber Enterprise partner until it abruptly ended in Sept. I received an email from UBER Enterprise stating we would get our refunds back within 7 to 10 business days. It has been almost 30 days and NO CHECK! I have repeatedly called and complained 10 times to enterprise with reps that don't have any relevant info, on top of that a lackadaisical uber enterprise branch manager that is either incompetent or could care less. This is getting so ridiculous! Enterprise never has any answers when it came to the Uber Enterprise partnership, and the Regional manager was scheduled to call me 4 times now..I'll hold. I have rented from them for 13 years and never knew they were this terrible. I'm never renting again, nor would I suggest it to anyone. I'm in progress of starting litigation if neccesary, and to me that's pathetic. #Neveragain!

Enterprise Rent-A-Car
Enterprise Rent-A-Car
St. Louis, US
Oct 12, 2017 1:21 pm EDT
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Replying to comment of Alberta33

Alberta33, we'd like to have a closer look at this for you. Please email ehiescalationscc@mailca.custhelp.com with your contact information, exact office location, rental contract information and the details above so we can address this for you. Thank you. – Carol H.

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Don Lawrance
, US
Sep 27, 2017 7:34 am EDT

My wife was rear-ended on her way to work this morning in a rental from Enterprise. The other driver was at fault. I'm very curious what will happen when she informs them about the incident? We had to give a $200. deposit. Plus we used our own insurance. We have a lawyer already so if we can't get the refund back quickly to put towards the deductible for our insurance, as I'm assuming we will have to pay to get it fixed, we will inform them as well as the BBB and local newspaper.

Enterprise Rent-A-Car
Enterprise Rent-A-Car
St. Louis, US
Sep 28, 2017 8:24 am EDT
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Don Lawrance, thank you for bringing this to our attention. We'd like to help put you in touch with the proper management team so this can addressed for you promptly. Please email ehiescalationscc@mailca.custhelp.com with your contact information, exact rental office location, rental contract information and the details above so we can address this with you. Thank you. – Carol H.

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Sheri Whipp
, US
Aug 28, 2017 10:10 am EDT

I returned my car on Friday morning. It is Monday and no money yet. My bank account has $1.42 in it. It should be returned the day the car is brought back. Grrrrr.

Alamo Rent A Car
Alamo Rent A Car
St. Louis, US
Aug 31, 2017 10:08 am EDT
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Sheri Whipp, we appreciate it when customers tell us about their experiences. We would like to look into this further for you. Please email ehiescalationscc@mailca.custhelp.com with your contact information, exact rental office location, rental agreement or reservation numbers, and the details above so we can address this for you quickly. Thank you. – Carol H.

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George Solemnidad
, US
Aug 25, 2017 11:34 pm EDT

iT'S BEEN OVER 7 DAYS AND MY DEPOSIT HAS NOT COME BACK FROM ENTERPRISE RENT A CAR THAT IS SO BAD WAITING FOR A DEPOSIT!

Alamo Rent A Car
Alamo Rent A Car
St. Louis, US
Aug 31, 2017 10:06 am EDT
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George Solemnidad, I assure you that it's never our intention to inconvenience our customers. We would like to look into your billing concern for you. Please email ehiescalationscc@mailca.custhelp.com with your contact information, exact rental office location, rental agreement or reservation numbers, and the details above so we can address this promptly. Thank you. – Carol H.

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madasshit
, US
Aug 09, 2017 9:37 am EDT

I rented a car from Enterprise located at Radisson - Crystal City
2020 Jefferson Davis Hwy
Arlington, VA 22202
Its been over a week and i am still waiting for my deposit to be returned to my account. When i call, i am told that the accountant said has been sent and its a problem with my bank. There was no problem with the bank when i rented the car. The money was taken out my account immediately, but now its a problem with the bank when its time for them to return the money. I bank of Bank of America, i contacted my bank and was told there is no pending transaction from Enterprise. I will be contacting news outlets and BBB regarding how Enterprise are scamming customers.

Enterprise Rent-A-Car
Enterprise Rent-A-Car
St. Louis, US
Aug 17, 2017 2:51 pm EDT
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Replying to comment of madasshit

madasshit, we appreciate it when customers tell us about their experiences. I assure you that it's never our intention to inconvenience our customers. We would like to speak with you further. Please email ehiescalationscc@mailca.custhelp.com with your contact information, exact rental office location, rental contract information and the details above so we can address this situation. Thank you. – Carol H.

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Enterprise Rent-A-Car illinois toll violation

After a rental in September out of Midway Airport, I received a letter from the Enterprise Rent-A-Car Violations office in Lombard alleging a toll violation and levying a $15 administration fee. You call the number, get 30 seconds to leave a message and maybe they will get back to you. This is exceedingly frustrating and a very poor way to treat a good customer. If i don't get satisfaction on this, I will cancel our 2 pending reservations (Thanksgiving and Christmas) and go elsewhere for future rentals.

The thing is, we had an Enterprise transponder on the dashboard when we went through the toll booth. I have the rental slip to prove this.
-Bo G.

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Update by Bo G.
Nov 09, 2012 3:46 pm EST

RESOLVED. The Lombard office eventually called me back. I explained that I had an i-pass supplied by Enterprise. The agent waived the charge. Done.

Update by Bo G.
Nov 09, 2012 3:41 pm EST

RESOLVED. The Lombard office called me back eventually. I directed the agent's attention to the rental agreement where it clearly shows that we had an Enterprise supplied i-pass transponder. She waived the charge. Done.

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Enterprise Rent-A-Car death threats by san fran, ca assistant manager

This is on imbd 'barak obama' board. It reports the activities of the enterprise assistant manager at the union square office in san francisco, ca, rodney a. Johnson. This involves many company resources and is on company time. It has been researched in prep for a federal complaint. He also goes on many imbalanced : homicidal, homophobic, leftist and racial rants. Police need to be involved as he appears to be a threat to others.

By benderthelovablerascal 6 hours ago (Fri oct 26 2012 02:27:09)
Updated fri oct 26 2012 02:29:45
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Rodney a. Johnson, aka buckaroo bonzai 64, sent me this private message on a sock.

I'd love to kick your ugly face in and cut it to ribbons. Dumb c_nt
By mv8750 on sat oct 13 2012 16:09:40

Die painfully okay? Prefearbly by getting crushed to death in a
Garbage compactor, by getting your face cut to ribbons with a
Pocketknife, your head cracked open with a baseball bat, your stomach
Sliced open and your entrails spilled out, and your eyeballs ripped
Out of their sockets. *beep*

I really hope that you get curb-stomped. It'd be hilarious to see you
Begging for help, and then someone stomps on the back of your head,
Leaving you to die in horrible, agonizing pain. *beep*

Whatever. I can deal personally. Rodney, though, is a sick puppy who, as you may know, has cyber-stalked benji for years now. Out of curiosity, I google'd the text of the threat that he sent me, and found some pretty interesting things.

He has sent the same threat to many other people, including a prominent conservative blogger;

http://atlasshrugs2000.typepad.com/atlas_shrugs/2011/10/die-painfully- okay. Html

We know how rodney feels about ayn rand.
Anyway, the username gcord374 is almost certainly the namesake of a guitar string, and we know rodney plays bass thanks to his single "the patriot" http://www.youtube.com/watch?v=Jtea_DTdUCc&list=UUEaFEaryaSGqv5X9H nqpcow&index=30&feature=plcp
It also pops up on numerous other political-based websites.
Anyway, here's the kicker... His wife is a marriage counselor, among other things. http://therapists.psychologytoday.com/rms/name/Jyoti_Orsolya_Kalmar_MS, ma_san+francisco_california_124031

The only thing i've done so far is shoot that blogger an e-mail and let her know where exactly they are coming from in case she gets any more. I haven't done anything else.

So, should we leave it alone, or let her know what he's been up to?

Oh, and rodney, if this thread is deleted it's coming right back up, buddy. I'm sure you know how copy and paste works by now, with that mass threat and all.

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Enterprise Rent-A-Car assistant manager is posting death threats on line from work in san fran, ca

This is on IMBD 'BARAK OBAMA' board. It reports the activities of the Enterprise Assistant Manager at the Union Square office in San Francisco, CA, Rodney A. Johnson. This involves many company resources and is on company time. It has been researched in prep for a federal complaint. He also goes on many imbalanced : homicidal, homophobic, leftist and racial rants. Police need to be involved as he appears to be a threat to others.

by BenderTheLovableRascal 6 hours ago (Fri Oct 26 2012 02:27:09)
UPDATED Fri Oct 26 2012 02:29:45
________________________________________
Rodney A. Johnson, AKA Buckaroo Bonzai 64, sent me this private message on a sock.

I'd love to kick your ugly face in and cut it to ribbons. Dumb c_nt
by mv8750 on Sat Oct 13 2012 16:09:40

Die painfully okay? Prefearbly by getting crushed to death in a
garbage compactor, by getting your face cut to ribbons with a
pocketknife, your head cracked open with a baseball bat, your stomach
sliced open and your entrails spilled out, and your eyeballs ripped
out of their sockets. *beep*

I really hope that you get curb-stomped. It'd be hilarious to see you
begging for help, and then someone stomps on the back of your head,
leaving you to die in horrible, agonizing pain. *beep*

Whatever. I can deal personally. Rodney, though, is a sick puppy who, as you may know, has cyber-stalked Benji for years now. Out of curiosity, I google'd the text of the threat that he sent me, and found some pretty interesting things.

He has sent the same threat to many other people, including a prominent conservative blogger;

http://atlasshrugs2000.typepad.com/atlas_shrugs/2011/10/die-painfully- okay.html

We know how Rodney feels about Ayn Rand.
Anyway, the username gcord374 is almost certainly the namesake of a guitar string, and we know Rodney plays bass thanks to his single "The Patriot" http://www.youtube.com/watch?v=Jtea_DTdUCc&list=UUEaFEaryaSGqv5X9H NqPcow&index=30&feature=plcp
It also pops up on numerous other political-based websites.
Anyway, here's the kicker...his wife is a marriage counselor, among other things. http://therapists.psychologytoday.com/rms/name/Jyoti_Orsolya_Kalmar_MS, MA_San+Francisco_California_124031

The only thing I've done so far is shoot that blogger an e-mail and let her know where exactly they are coming from in case she gets any more. I haven't done anything else.

So, should we leave it alone, or let her know what he's been up to?

Oh, and Rodney, if this thread is deleted it's coming right back up, buddy. I'm sure you know how copy and paste works by now, with that mass threat and all.

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Enterprise Rent-A-Car illegal charge for illinois toll violatiions

Greetings,

I have read Your Compliants but listen to this. While we are Fighting with our Insurance Company to take care of Business after a Theft. We used up all of 45 days of Rental that The Insurance Company Paid. And now have paid over a Thousand Dollars out of Pocket. Anyway, We got the same Letter for a Illinois Toll from Enterprise. . And they threaten to charge my husband's card for the $15.00. but you see, We Never was in Ilinois. And I want to see a Picture that proves how we could be in Michigan and Illinois at the Same Time. I Pray that Everyone gets Full resitution! Pastor D.

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Enterprise Rent-A-Car discriminatory business practices

After doing business with Enterprise over the years for the majority of my car rental needs, I decided to call them and get a rate on a rental. After talking with the representative, he asked if my Visa card was a credit card or debit card. I told him it was a debit card. Well, he then told me that they would charge a $250 deposit on the card, and then to add the icing to the cake, he then requests that I bring into their office a copy of a utility bill showing my current address, along with documentation of proof of income. Well, I didn't have a problem with bringing in a paper that showed my current address, but I absolutely refuse to bring in documentation that tells them how much money i make. First of all, it is none of their business of what my monthly income is, and secondly, I'm paying them a $250 deposit towards the car, so that should not be necessary. I called their corporate office and spoke with a manager by the name of Hasan, and he told me he would escalate my complaint to the regional manager and he would call me back in 5 days on this issue. Well this Hasan, never fulfilled on his obligation in calling me back, like he promised, so I called back into the corporate office to inquire into this complaint. The lady who helped me said she would re-submit my complaint and get me a quick resolution to it. Well later in the day, I received a phone call from this Joel, who identified himself as the region manager, and I explained my frustrations with him on this complaint. He sarcastically said that we do that because people take off with our cars and don't return them. He also gave me this ridiculous excuse that their company gives out $20, 000 to $40, 000 cars to rent...yeah right! A small newer economical car costs less than 15, 000 and this Joel talked like they were gonna give me a damn Cadillac or Lexus. And obviously this company is too cheap to put in a gps tracking device into their vehicles to track there whereabouts. I can't say I feel sorry for this poor excuse of a business when they get ripped off, when they could avoid the problem of theft by installing a gps tracking device into the car! This arrogant manager basically made me feel like it was my fault they got ripped off from bad customers. I told him I would not rent from their company anymore because of this discriminatory business practice. With this kind of crappy customer service, I will go elsewhere and patronize another car rental agency that appreciates my business and one that does not discriminate. Stay the HELL AWAY from this crooked car rental place. They are running a shoddy business!

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scaliwags
Fresno, US
Jan 14, 2014 8:49 pm EST
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This exact thing happened to me in the Fresno, Ca. Auto Center branch, last week. Except since my utility bill stated my bill was overdue (which it wasnt because i paid it), i had to put the electric company on speaker phone for everyone in the office to hear tell the customer service rep that my bill was paid. They ended up charging me $350 deposit because they said we were unemployed since the account had no employment information. When my husband and myself opened the account up, they never asked for income verification and we rent cars every few months from them. This is the first time they've ever treated us poorly. We did call corporate who stated to us that this is not how they should be conducting business. But obviously by reading your comment and others on the web, this is most certainly EXACTLY how they conduct business. I need to see an attorney. This is wrong. This company is backward, sexist and discriminating.

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Enterprise Rent-A-Car $15 admin fee on tollway violation

Enterprise seems to have a new revenue model these days by charging $15 admin fee on unpaid toll amount. Today, I received a notice from Enterprise on an apparent Illinois tollway violation for $1.50 when I rented the car in Aug 2012. It also says they are assessing a $15 administrative and processing fee, which is just atrocious. It was a Open Road Tolling (ORT) and the first time I've ever been through. Illinois Tollway itself has charrged only the actual toll amount that indicates this was never a violation but a missed toll amount but Enterprise didn't care. The violation department number can never be reached through the [protected] and directly goes to voicemail always. I am regular at Enterprise and I used to like them very much but I vow never to rent from them again ever!

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Update by rdeepakr
Oct 17, 2012 10:32 am EDT

By the grace of God, I earn a handsome salary, so I certainly do not want to save a mere $15. This morning, I donated the amount to my Union Gospel Mission Twin Cities that feeds the poor and hungry. Gald it went to the needy and not unnecessarily to a wealthy corporate.
Btw @Brenda's Mom, are you sure this person is a "her". I googled to only find out his real name is Clayton Nelson and so depressed that he wanted another member to call him Mr.Nelson, as if this guy deserves it!

Update by rdeepakr
Oct 17, 2012 9:55 am EDT

I didn't have to cry, just made the company aware of its true obligations and there was someone reasonable on the other end to listen to. You can try all you want but Enterprise is not going to hire you because of this ... poor guy ... just won't admit he miserably fails ... someone give him a real job to work on. Pathetic soul!

Update by rdeepakr
Oct 17, 2012 9:20 am EDT

"Whatever you think you were told, or not told, is trumped by what you actually signed..."
Enterprise called me yesterday and after an extensive conversation, I managed to get the fee waived off. Now, you can bang your heald up against a wall! Boo!

Update by rdeepakr
Oct 16, 2012 10:28 am EDT

Waiver means the recipient has been offered an option that is being declined. I was never offered because the rental location did not have the service. What part of my post did you not understand?

Update by rdeepakr
Oct 16, 2012 10:02 am EDT

Let me explain my situation to you. I rented in Minnesota for a ride to Chicago and back - where Enterprise does not have a transponder option. The policy clearly states "If you decline to purchase the toll bypass option, you will pay us for all unpaid toll roads violations (including violations captured by camera) charged by the toll authority plus a $15.00 administrative fee per violation. If you have a personal transponder or account, it may not transfer to the rental vehicle and you will be charged a toll violation". It is clear the condition applies only on explicitly declining the option. In my case, because of the said limitations at Enterprise service centers, I cannot be charged with any admin fee. I hope you get it now - that is why I keep saying do not comment assuming you know everything about a complainant's situation. It is easy to be theoretical; try being practical for a moment. On reading your explanation, I am reminded of the story by All About A Dog by A.G. Gardiner. Rules are merely guidelines and not to be followed in letter - The spirit of the game is more important and every situation has to be assessed by its own merit.

Update by rdeepakr
Oct 15, 2012 10:54 am EDT

If someone should be removed for silly comments, it should be you "This Place Needs More Descartes". I reviewed your profile and most people seem to already acknowledge you are a trouble maker in this forum. You do not know the contract I signed up, so I am going to politely ask you to shut yourself up. Let someone reasonable respond.

Update by rdeepakr
Oct 15, 2012 7:02 am EDT

There was nothing specific about tollway violation fee to be paid upfront by Enterprise that I agreed to ... I rented in my state of Minnesota and not in Illinois - at least, we don't seem to have ORT. Do not comment as if you knew what I signed up for. Btw, Drenda ... LOL, "This Place Needs Descartes" is actually an Enterprise representative in disguise!

Update by rdeepakr
Oct 12, 2012 1:25 pm EDT

Don't be so sure. Terms and Conditions do not win customers, anyway. $15 could mean one lost customer and may be, my friends too! Transparency matters! After two months I am not even sure I passed that tollway, may be or may be not. In any case, Enterprise should have alerted me for a transponder or at least, make it explicit for customers before renting. It cannot assume to pay on behalf of customers as it does not leave room for dispute in the vent of a mistake. I hope someone reasonable from Enterprise is reading this complaint instead of guys who just point me to T&C!

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unhappydriver
Minneapolis, US
Dec 26, 2012 3:53 pm EST
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I also received a letter in the mail today telling me I was missed a toll charge of $0.30 and there would be a fee of $17. A total of $17.30 would automatically be charged to my card on file. I've left a message at the 630 number provided in the letter and of course received no reply. I do not think this is acceptable and I will be taking action with my credit card company for unauthorized charges to my card. I will NEVER use Enterprise again. The letter starts off with "We continue to look for ways to deliver the kind of service and products that bring customer like you back again." I'm no marketing specialist but I think you're on the wrong track!

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Brenda's Mom
Tacoma, US
Oct 17, 2012 10:10 am EDT

"This Place Needs More Descartes " obviously lacks indepenent thought. Most of her comments usually consist of questions like "did you read the T/a", "why it is the company's fault, etc and so on".. You're spot on where your observations abot "this place..." clear he likes to rib the posters to build her self esteem up.

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Enterprise Rent-A-Car treat me like a thief

I have been a very loyal Enterprise customer, since I got my drivers license. I am 50 years old now, so my first Enterprise car rental was a long time ago. My car broke down and I decided rather than replace it I would just rent a car on the weekends, that is the only time that I really need one. I made my reservation online. They called me right away and told that they would have a car for me in a few hours. They called me back a few hours later, and told me that they had one, and they were going to pick me up soon. They told me that I would need a pay stub, and a bill with my name on it. I asked them if my final Geico car Insurance bill, would be fine and they said that it would be. I went in and they looked at the bill, and said this bill says the policy has been canceled. I told them yes, I no longer have the car, the $30. thats due I paid that online. Then they said we can not use this bill, because you did not pay it, if you did not pay it, you will not pay us. I then told them again that I had paid the bill online, I no longer had the car, I had canceled the policy myself. They all but called me a liar, they again said that they thought that I would take the car and not pay for it. I said to them well you take the money up front right? You are going to get paid, you take the $300.00 out of my account, and then refund the used amount right? What they said next just lost me as customer to Enterprise, “that $300.00 runs out real fast when you do not bring it back”. I said to them I have been renting cars from Enterprise since you were in diapers, and I have never even brought one back late. I very careful with my rentals, I make sure that theres more then enough gas in it, I clean and vacuum them out before I bring them back, I have never even put a scratch on one. They said to me, “We do not care about what you rented from us in the past, people change as they get old, you might not bring it back, so we can not rent you a car”?. I was shocked at the way I was treated, they were so rude|. I think that Enterprise should look at, and take into account my history of good rentals with Enterprise;. I have never even been late.. To have them say you are not going to bring it back was just embarrassing, and humiliating;. I have worked in customer service most of working life, and I would never treat a customer, like I was treated, today'. I even called them back and asked if I could print out and bring in my September wireless bill, no they said we want the October bill, I told the that I did not see that on the web site yet, and it was not due until the 12, they would not take that, then I told them I do all of my banking online, could I print out the September Statement? No that was not good enough either?. They had already made up their minds to not rent it to me, so I gave up?. I will not be coming back, so they do not have worry about me taking the car, and I guess running away with it.

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Nancy Bush
Alachua, US
Nov 22, 2012 1:16 pm EST

At first when i read a comment on net and TV station about this great spiritualist that cure all disease i was thinking it was just a game, it happen 2009 when i contacted genital herpes i have used all drugs yet no cure, and my friend was hiv/aids positive.. on wednesday he ran to me and started celebrating that the Dr shant Tami INDI- HERBAL SPIRITUAL DRUGS cure her hiv/aids i was suppress! when she told me the doctor report of her been hiv/aids..
i told her to give me the contact of Dr shant Tami and he gave me his email address which is INDIANSPELL@YAHOO.COM i gave the Dr shant the details on how i contacted genital herpes through my sex and he told me is going to prepare ADURON B1 COMPLEX HERBAL REMEDY DRUGs, i was so happy and he told me things i will eat and things i will not eat, two weeks later after taing his spiritual ADURON DRUGS i started noting some dirty discharge fom my virgina i knew it was the power of ADURON drugs all my body started gething fresh and clean, i went to several hospital and the doctors confirmed that there is no herpes virus in my system again. i don, t know how to appreciate Dr shant Tami of INDIANSPELL@YAHOO.COM that is Dr shant Tami email, send him your problem and get cured is really powerful when it comes to spiritual healing drugs...

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RarelyComplain
Warren, US
Oct 07, 2012 9:45 am EDT
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Enterprise is known for being twerpy about insurance. Bottom line, without your own insurance policy that is active and paid up and they can look it up and confirm that, you can't rent a car from them. Period. Even with insurance, if anything at all happens, they will hound you till you die. It took me years to get them off my back all for a ciggie burn on the seat, that I offered to repair at my expense, through my insurance...didn't matter they acted like I damaged some heirloom. They hassled my insurance company for years.

You don't say much about your situation, but in general, you'd be better off getting a cheap beater and paying minimal insurance on it, regardless of how often you plan to use it. Head off to the ritzy suburbs of Cleveland and scan the ads for used cars. People in areas like that frequently unload perfectly good cars.

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Enterprise Rent-A-Car $ 15 charge for no call back

I have been using enterprice ever since i have been in USA., but i am gonna avoid it and recommend avoiding it to all my colluges.

Reason bein,
1. I receive a mail from Enterprise saying i have a toll violation on the rental car, even though i had a i-Pass .
2. I call the number on letter [protected] and it goes to voice mail promising to call back in 5-7 day.
3. 2 weeks later i see 16.70 deducted from my credit card no call back from above number.. i wanna say.. JUST BECAUSE U HAVE MY CREDIT CARD NUMBER DOESN'T MEAN U CAN ROB MY MONEY.
4. There has to be a call back before deducting anyways i call a customer service number they again give me another number ..[protected] again same crap voice mail.
5. Fed up with this thing i feel robbed here. I even called the Illinois tollway they do not recognize the enterprice invoice number at least give the Illonis toll violation number on letter.
6. Enterprice seems to have a monopoly. i will try my best to avoid this rental

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Enterprise Rent-A-Car billing issues

I had gotten in a car accident and needed a car in the meantime to drive while I was reaching a settlement with the party that hit me. On March 15th, I went in and rented a car from Enterprise. I signed a contract for 30-days. However, I let them know that a third-party insurance would be taking over the contract because they were at fault for my accident and thus would be responsible for setting up direct billing with Enterprise. Despite that, Enterprise insisted on taking my credit card information down anyways to put on file, even though they said they wouldn’t be charging it. That same day, the third-party insurance got into contact with Enterprise and set-up direct billing.

On April 12th, I was billed for the amount of $950 which greatly confused me so I called Enterprise to ask them why there were billing me when the third-party insurance was paying for it. They assured me that it would be taken off my statement within 3-4 business days. The amount was never taken off my billing statement and I called to ask again about it. A representative again told me that it would be taken care of. I told them that I was not liable for the payments since I no longer had a contract with them. The contract was with the third-party insurance.

Imagine my surprise when I returned the vehicle on May 4th and Enterprise told me that I would have to pay the $950 from April 12th plus an additional $805.42. I did not authorize $1, 755.42 to be billed to my account. Enterprise called them supplementary insurance fees that the third-party insurance would not pay for. Enterprise had a contract with the third-party insurance as soon as they set up direct billing with them. If they knew the third party-insurance was not going to pay for it, they should have removed the “supplementary insurance” from the contract with them.

My credit card was on file but I DID NOT authorize them to charge me for ANYTHING at any time, especially since I no longer had a contract with them when the third-party insurance set up direct-billing to Enterprise. Enterprise had it all laid out in their computer system with the third-party insurance. They knew what the third-party insurance was covering. If Enterprise failed to collect then they should be pursuing the third party insurance, not me. Involving me in the financial aspect of this matter is not what I expected. They misinterpreted themselves and knowingly charged me for fees that I was not responsible for. They should have taken it up with the third-party insurance, not me. As a result, these fees are fraudulent. I did not authorize them to charge me or ever charge me for the rental.

They will lie through their teeth to get you to sign things for that you don't need. Don't fall for it. I was NEVER told that my existing insurance would carry on over but was instead led to believe that I MUST purchase their Supplementary Insurance. I want to warn people about their pushy sales tactics and horrendous customer service. Never again will I deal with these thieves nor would I ever recommend them to anyone lest they fall into the same trap I did.

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Suzanne Elizabeth
Goose Creek, US
Oct 15, 2013 11:53 am EDT

Enterprise scams people with insurance charges. We are in Charleston, S.C. and my sons insurance company scheduled a car rental after he was in an accident. They asked us if we wanted insurance and my son politely told the lady at the counter "no thank you". Four days after he had turned the car in my sons credit card was charged $501 for insurance he had declined. The manager won't get on the phone with us and they claim to have no numbers to any district manager or customer service. We asked for the girls last name in order to file a complaint and she refused to give it to us. We are now filing every complaint possible against this Charleston enterprise. These people scam you because they get paid for selling insurance. DO NOT US ENTERPRISE.

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Enterprise Rent-A-Car - false damage claim

I had a rental car from Enterprise while my car was in the shop. Enterprise had a satillete desk in the auto body shop, and I was able to get my rental car there! However, when my vehicle was ready at the auto body shop, there was no one to check in my rental at the enterprise desk. I was instructed to leave my keys with the front desk at the auto body...

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Enterprise Rent-A-Car car unavaiable despite reservation/car booked not the car we got

This morning we were supposed to leave early (8 am) for a planned trip to Memphis, TN. My husband had reserved a convertible from this company to pick up at 7:30am at this MG location. I must note that my husband reserved the car 5 days in advance and even went into the place 2 days before we were leaving to confirm the rental. Bright and early we awake and go to pick up our rental car.
On arriving at the store, we are told by Jon Bak (branch rental manager), that they had no convertibles, and, for that matter, had no CARS at all. Jon told us that the worker who had taken our reservation. Austin Matthews, would have to be "talked to", completely thwarting the blame, and blaming our problem on Austin.
Valeriys Skvirskaya, the employee at the desk said she would inform us when the first car arrived for us. She asked if this was ok. I said it wasn't. But what could we do? It's the day of our trip. Upon calling a couple other rental facilities, they were all booked. We could not immediately get anything. No big surprise as most places don't rent on the "day of". That's what a RESERVATION is supposedly for.
So, we wait...and wait. Finally my husband calls THEM at 9:00 am. And suddenly they have one single car, a VW Jetta. Which means they had this car and didn't bother to call and inform us! Would this car have been gone as well, if we hadn't called them to check?
And who is driving our Mustsng?
This is classic bait and switch/double booking.
Plus, putting us off 2 hours on our vacation is unexcuseable!
They gave us half a tank of gas as a reward. Not enough IMHO. They said "Thanks for working with us." (Like we had any choice).
As a business it seems that you need to rent the cars, and will, at my expense/time. Just like doctors, you are obviously overbooking with to make sure you DO get your money. Then give flimsy excuses to those who they just can't accomodate.
The disorganization, lack of caring, and the manager putting the blame on an enplotee who was not around to defend himself is disgusting.
I have no respect for Enterprise. You left us in the lurch with no options, and 2 hours less vacation time. We need to be treated like CUSTOMERS, not dirt.

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Enterprise Rent-A-Car unauthorized upgrade

After trying to contact my insurance adjuster all week, with no returned calls.
I went to your office to see what is going on with the reimbursement charges that Enterprise had I had paid.
I finally spoke to an associate that gave me that FBI had paid the Enterprise bill and they would not be reimbursing me for the charges "LIKE YOU SAID", you would!
I was told that FBI would only pay $25 per day on a rental vehicle and I should got Enterprise about the difference.

I did that and they are no more helpful.
I spoke to Zac Maddox the branch manager about the unauthorized upgrade from $25.00 to a $28.45 a day plus tax car.
He said he did not know what the associate and I had agreed on.
This is the first time I had to use a insurance authorized car rental.
I was not told that the car would be costing me the difference.
I was taken advantage of just like dealing with a car salesman.
I was not informed that an upgrade was the reason, I had to pay $58.25 then $112.49.

My adjuster said they would reimburse me, well that did not happen.
Why would I wish to pay for anything? I already paid Farm Bureau for my insurance.

I might be naive, bu this is WRONG!
I was manipulated and cheated!
I want my $168.47 back.

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Enterprise Rent-A-Car overcharging

We rented a car through enterprise online before our vacation, when returned the car we were charged more than double the amount (like $200 more). We fought on the phone with the enterprise we rented it from a few times which got us nowhere. We were charged for every mile we put on the car. The car had trash in it when we picked up too, they couldnt even clean it. And to make the whole thing worse we got a letter in the mail saying we didnt pay a toll so the company did for us and was charging us $20 for doing so. We fought with them about this also. I dont see how it is possible to drive through a toll with out paying. We did use toll roads on our vacation and we had to stop at everyone and pay so they would open gate. My family rents cars all the time, for every vacation several times a year. We have been told that we were severely taken advantage of since this was our first time ever renting car. We normally drive for every vacation, in our own cars, but flew for the last one. My granfather is an OTR truck driver and has driven all the country, he has never heard of being able to drive through a toll without paying. This seems like complete ###. We extremely mad and will never use enterprise again.

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Brothercopey
Harrisonburg, US
Aug 15, 2012 5:59 pm EDT

I am having the exact same experience right now. In Boston. With Enterprise

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Enterprise Rent-A-Car overcharged

I called customer representative to rent a car for one night (of course they're closed on Sunday) so your rental goes for two days. Don't like that but I accept that. Anyway, they quoted me June 11 $48.03 unlimited mileage. When I returned the car 17 minutes after the return time they tried to charge me $18.67 extra. But, they charged me almost double for "Return the Tank Empty" program. It was nearly $40.00 in addition to the $48.03. Had I known that I would have not said anything. I put gas in the damn car while I was out of town. So why would I pay twice for gas. It's insane. I don't like how they tried to use up my $150.00 deposit on crazy overcharges. Then I was singled out and threatened as to not being able to rent cars there gain. I have written a letter to corporate. The district manager says, "I can't understand people who don't want to put gas in the car after they've used it." I didn't like being accused of not wanting to pay for gas like that. I had to buy gas. It's a dumb statement. He wanted to argue with me about the gas program instead of reversing the charges for that program---which is stupid and a why to overcharge the car renter. Eric perhaps you should take some management courses I think you missed it! Do not accuse your customers of stealing gas. That's how I took it. I want these charges for gas which comes to $37.00 + a $35.00 overdraft charge REVERSED!
Thanks Eric -- Schaumburg Illinois District Manager

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Enterprise Rent-A-Car illinois toll payment, $15 fee

Like some previous complaints we traveled to Chicago in an Enterprise car. We payed 5 or 6 tolls but we did miss one $.95 toll by going through the I-pass lane. We recently received a bill for $15.95 from Enterprise. Per the Illinois tollway website, nothing will happen until you miss 3 tolls in a 2 year period.

We are trying to figure out why a $15 fee is charged when Enterprise's office is in Lombard while the Illinois Tollway Association's office is in Downers Grove. We would be happy to pay the $.95 but were never given a chance by Enterprise. What is the point of a number to call if no one is ever there?

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Jodieroberrs
, US
Aug 01, 2012 10:52 pm EDT

The tollway charges enterprise and you the driver. You get even one violation the jerks at the tollway charge $20 and two times the toll why should u have to give the tollway twice as much for paying in cash? It's not my fault everyone can't have a iPass in Iowa The rental company gets the bill from the tollway with fees. Still trying to find Out if I have to pay the cash amount or iPass amount

Enterprise Rent-A-Car Customer Reviews Overview

Enterprise Rent-A-Car is a highly reputable car rental company that has been in operation for over 60 years. The company has a strong presence in the United States and operates in over 90 countries worldwide. Enterprise Rent-A-Car has received numerous positive reviews from customers who have used their services.

One of the most notable positive points about Enterprise Rent-A-Car is their exceptional customer service. Customers have praised the company for their friendly and helpful staff who go above and beyond to ensure that their needs are met. Additionally, the company has a wide range of vehicles to choose from, including economy cars, SUVs, and luxury vehicles.

Another positive point about Enterprise Rent-A-Car is their competitive pricing. Customers have reported that the company offers affordable rates, especially when compared to other car rental companies. Additionally, the company offers various discounts and promotions, making their services even more accessible to customers.

Enterprise Rent-A-Car has also received positive reviews for their convenient rental process. Customers have reported that the company's online booking system is easy to use and that the pickup and drop-off process is quick and efficient. Additionally, the company offers a variety of rental options, including one-way rentals and long-term rentals.

Overall, Enterprise Rent-A-Car is a highly recommended car rental company that offers exceptional customer service, competitive pricing, and a convenient rental process. Customers can trust that they will receive high-quality service when renting a vehicle from Enterprise Rent-A-Car.

Enterprise Rent-A-Car In-depth Review

Company Overview:

Enterprise Rent-A-Car is a well-established car rental company with a rich history. Founded in 1957, it has grown to become one of the largest car rental companies in the world. The company's mission is to provide excellent service and value to its customers while maintaining a strong commitment to integrity and community involvement. With thousands of locations worldwide, Enterprise Rent-A-Car offers convenient rental options for customers around the globe.

Services Offered:

Enterprise Rent-A-Car offers a wide range of vehicles for rent, catering to various needs and preferences. From compact cars to SUVs and luxury vehicles, customers can choose the perfect vehicle for their travel requirements. Additionally, the company provides convenient pickup and drop-off services, making it easy for customers to access their rental vehicles. Insurance options are also available, ensuring peace of mind during the rental period. Moreover, Enterprise Rent-A-Car frequently offers special promotions and discounts, allowing customers to save money on their rentals.

Customer Experience:

The reservation process with Enterprise Rent-A-Car is straightforward and user-friendly. Customers can easily book their rentals online or through the mobile app, ensuring a hassle-free experience. The company maintains a large fleet of vehicles, ensuring availability and a wide selection for customers to choose from. The vehicles are well-maintained, clean, and in excellent condition, providing a comfortable and enjoyable driving experience. Furthermore, Enterprise Rent-A-Car prides itself on its exceptional customer service and support, with friendly and knowledgeable staff ready to assist customers throughout their rental journey.

Pricing and Fees:

Enterprise Rent-A-Car offers competitive rental rates and a transparent pricing structure. Customers can easily view and compare prices online, ensuring they get the best deal for their rental needs. While additional fees and charges may apply, such as fuel and mileage fees, the company is transparent about these costs, ensuring no hidden surprises. Insurance options are also available, and customers can choose the coverage that best suits their needs and budget.

Fleet Maintenance and Condition:

Enterprise Rent-A-Car prioritizes vehicle maintenance and adheres to high standards. The rental fleet is regularly serviced and inspected to ensure optimal performance and safety. The vehicles are relatively new and well-maintained, providing customers with reliable transportation. Safety features and equipment, such as airbags and anti-lock brakes, are available in all rental vehicles, further enhancing the overall safety of the driving experience.

Accessibility and Convenience:

Enterprise Rent-A-Car has a vast network of rental locations, making it highly accessible for customers. Whether in urban areas or remote destinations, customers can easily find a nearby Enterprise location. The company's hours of operation are convenient, with many locations offering extended hours, ensuring flexibility for customers. Online and mobile booking options are available, allowing customers to book their rentals at their convenience. Moreover, Enterprise Rent-A-Car is committed to accessibility and provides services and accommodations for individuals with disabilities.

Insurance and Liability:

Enterprise Rent-A-Car offers insurance options to provide customers with peace of mind during their rental period. The coverage details and limitations are clearly explained, ensuring customers understand their options and can make informed decisions. The company also has well-defined liability policies and procedures in place, ensuring a fair and efficient process in case of accidents or damages.

Corporate Social Responsibility:

Enterprise Rent-A-Car demonstrates a strong commitment to corporate social responsibility. The company actively engages in environmental initiatives and sustainability efforts, aiming to reduce its carbon footprint and promote eco-friendly practices. Additionally, Enterprise Rent-A-Car is involved in various community projects and philanthropic endeavors, contributing to the well-being of local communities. The company also prioritizes employee welfare and development, providing opportunities for growth and advancement.

Reviews and Ratings:

Enterprise Rent-A-Car has received positive reviews and high ratings from previous customers. The overall satisfaction levels are consistently high, with customers praising the company's excellent service, reliable vehicles, and friendly staff. While occasional complaints or issues may arise, Enterprise Rent-A-Car strives to address them promptly and ensure customer satisfaction.

Comparison with Competitors:

When compared to other major car rental companies, Enterprise Rent-A-Car stands out for its exceptional customer service, extensive rental fleet, and competitive pricing. The company's commitment to transparency and convenience sets it apart from its competitors. Additionally, Enterprise Rent-A-Car's strong emphasis on corporate social responsibility and community involvement further differentiates it from other players in the industry.

Recommendations and Conclusion:

Enterprise Rent-A-Car is a reliable and customer-focused car rental company, offering a wide range of vehicles and excellent service. Its transparent pricing, convenient reservation process, and well-maintained fleet make it a top choice for customers. For individuals with specific needs, such as those with disabilities, Enterprise Rent-A-Car provides accessible options. Overall, Enterprise Rent-A-Car is highly recommended for anyone in need of a rental vehicle, whether for business or leisure purposes.

How to file a complaint about Enterprise Rent-A-Car?

1. Log in or create an account: Ensure you are logged in to your ComplaintsBoard.com account. If you do not have an account, please register by providing the necessary details to create one.

2. Navigating to the complaint form: Locate the 'File a Complaint' button situated at the top right corner of the website and click on it to access the complaint form.

3. Writing the title: Craft a concise title for your complaint that encapsulates the core issue you experienced with Enterprise Rent-A-Car. This title should be clear and to the point.

4. Detailing the experience: In the complaint description, thoroughly explain your experience. Include key areas such as the condition of the rental vehicle, customer service, billing issues, or any discrepancies in the rental agreement. Provide details about the rental location, dates, and any specific employees involved. Mention any transactions, including reservation numbers, rental agreements, or receipts. Clearly describe the nature of the problem, the steps you took to resolve it, and the response received from Enterprise Rent-A-Car. Detail how this issue has personally affected you, such as causing undue stress or financial loss.

5. Attaching supporting documents: Attach any relevant documents that support your complaint, such as photos, emails, or receipts. Be cautious not to include sensitive personal information that could compromise your privacy.

6. Filing optional fields: Use the 'Claimed Loss' field to indicate any financial losses incurred as a result of the issue. In the 'Desired Outcome' field, describe what resolution you are seeking from Enterprise Rent-A-Car, whether it be a refund, an apology, or another form of compensation.

7. Review before submission: Carefully review your complaint or review to ensure that it is clear, accurate, and complete. Check for any spelling or grammatical errors that could detract from the credibility of your complaint.

8. Submission process: Once you are satisfied with your complaint, click the 'Submit' button to officially file your complaint on ComplaintsBoard.com.

9. Post-Submission Actions: After submitting your complaint, monitor your account for any responses or updates. ComplaintsBoard.com may notify you of any replies from Enterprise Rent-A-Car or other users who may offer advice or share similar experiences.

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Contact Enterprise Rent-A-Car customer service

Phone numbers

+1 (855) 266-9289 +1 (877) 416-0000 More phone numbers

Website

www.enterprise.com

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