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Empire Today / late for estimate appointment

1 ?Orlando, FL, United States Review updated:
Contact information:
Phone: 1-800-588-2300

We had Empire Today install carpeting and tile in our living room and dining room in January 2008. The estimating and installation processes went well, so we decided to have them come back to do our three bedrooms. We called and were given an appointment for between 5 and 7 PM that same evening. At about 6:30 PM we received a call saying our saleman was running late and would be there in 15 to 20 minutes. By 7:30 he had still not arrived, and we had not received any further calls. We called to cancel the estimate and were put through to the salesman who said he was just fininshing with his last appointment. Based on where he said he was and knowing what traffic is like in our area we knew it would have probably taken him another hour to get to our house. We told him we would reschedule, but we will now have someone else do the job. Between getting the house ready and waiting for the saleman to show up we wasted an entire afternoon and evening. As potential repeat customers we had expected better service. Empire Today needs to be more realistic in scheduling its sales appointments.

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Comments

  • Re
      3rd of Apr, 2008
    0 Votes

    Thank you for brining your concerns to the attention of Empire. We are dedicated to providing world-class customer service to every customer. We are currently looking into the concerns mentioned in your post. We will contact you within the next three business days. Please feel free to contact us at CustomerSupport@empiretoday.com for further assistance.

  • Mr
      11th of Apr, 2008
    0 Votes

    David, c'mon, get real, pal. You know how crappy traffic can be as well as what a pain in the ### some customers can be which is probably why your salesman was running late. I'll talk to him and see if we can give you and your wife (I'll take care of you wife) a little bonus.

    Sincerely,
    Mr. Empire

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