The complaint has been investigated and
resolved to the customer's satisfactionResolved Empire Today — bait and switch/terrible installation
resolved to the customer's satisfaction
We mistakenly called Empire Today to install new carpet in our 1800 sq ft home before we moved in. The installation must have been done by blind monkeys: there was no pad on the stairs, and at various places in the house, the carpet pulled up in the middle of the room, there were seams right in front of the front door, there were no Z-bars between bathroom tile and the carpets so you could see the edge of the tile, etc, etc. Their installers and foremen made 3 or 4 trips to inspect, all shook their heads in disbelief at how this could have happened (except the one formeman who asked: why do you want a Z-bar there?). They offered to repair it (impossible) and finally said they would replace it. Meanwhile, we discovered that we had been charged twice as much as any other place AND the "Shaw" carpet was indeed made by Shaw but was the most inferior generic product they do make, not the "high-end, top-of-the-line carpet " we thought we were getting for $8000. We insisted they take it out and refund our money. They stalled and wouldn't return our calls. They then sent out 2 guys at 8:00 Saturday morning without informing us to replace the carpet! - mind you, this is the whole house with heavy bookshelves, furniture,bds, desks, etc to move around while these idiots "replace " it. We sent them away and have insisted they take their carpet and refund us our money. They are still insisting that the carpet is top of the line which is a lie. It was our stupidity to use them without shopping around, but they are crooks who lie. We are not paying and filing a claim against them and a dispute with GE.