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Empire Today, Carpet / disintergrating carpet

1 Chicago Heights, IL, United States Review updated:

Do yourself a favor don't believe you are getting a deal with empire carpet, even if it is 50% off, you will be paying for lies and problems, namely; carpet that comes apart from the wall, rips apart from the seams, and disintergrates under foot.
Google: "complaints against empire carpet" you will get plenty of information to read and think about it long and hard before you sign with empire. Empire today's own personal web-site is bogus, think smart, they're not going to tell you the truth there either.
People who have settled with them have to sign a no-disclosure contract so their scam cannot be readily uncovered.
They sub-contract everything, salesmen, installers, carpet manufactures. Be warned. Sorry if you are reading this too late as not to get burned, all you can do then is try and warn others.

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  • Re
      3rd of Apr, 2008
    0 Votes

    Thank you for brining your concerns to the attention of Empire. We are dedicated to providing world-class customer service to every customer. Unfortunately, we are unable to reference your account with the name provided on this website. We would like to work with you to resolve your concerns. Please contact us at for further assistance.

  • Da
      3rd of Sep, 2008
    0 Votes

    Enough is enough ... someone has to put a stop to Empire-Today's madness.
    Everything written here is true.
    Empire-Today sells low quality carpet for upper range pricing.
    Empire-Today uses very low criteria for hiring installers.
    Empire-Today's Sales Reps will tell their customers virtually anything to get a sale.
    Empire-Today's Sales Reps are not employees, they are independent corporations. The result is that Empire-Today isn't legally liable for any promise that a rep makes to a customer. Also, the rep has no liability either, that's why they are required to be corporations.
    Empire-Today's Sales Reps are paid a sliding scale commission. They make very little commission on each sale, unless they are able to get the customer to pay 30-50% more than they would typically pay elsewhere for carpeting of comparable quality. In that case, they make a very high commission.
    Empire-Today's NEXT-DAY installation is designed to get the flooring installed as quickly as possible. That way they keep the customer from going to a competitor and discovering how over-priced they are.
    Empire-Today's 50-60% sales are only on 2 styles of carpeting, both of which will be priced higher on sale than anywhere else at retail.
    Empire-Today's Sales Reps will tell a prospect various stories about what's on sale and what's not on sale, depending on how they think they can manipulate the customer.
    Empire-Today prays on people who would rather stay at home than go shopping themselves.
    Empire-Today's warranties are written so that they are virtually non-enforceable. Read them carefully and you will see for yourself.
    Empire-Today monitors all these sites and will do anything possible to remove responses like mine.
    Come on people ... use your heads. Shop somewhere reputable ! ! !
    Good luck

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