SUBMIT A COMPLAINT

[Resolved] eDreamscustomer services

5
C Mar 09, 2017

my name is Brock Buttler I have a booking with the ref number [protected]
I have been emailed saying that a flight was unavailable but because I have paid the fare Edreams are going to give me a different flight at no extra cost but the phone number given to confirm it doesn't work please help in finding out what flight I can board on the 11th of March 2017 from Melbourne to Sydney. I am really stressed out and wish I hadn't used your services as it is impossible to get hold of agent. I just want to check in to a flight on the 11th of March 2017 even if it's not at the time I requested but HAVE PAID FOR.

eDreams
eDreams

  • Resolution Statement

    Customer Service has done everything in their power to resolve the complaint. All attempts to contact the customer have failed. Therefore, the complaint has been annulled and must not be considered where image of the company in question and its services are concerned.

  • eDreams_en.'s Response · Mar 15, 2017

    Hi!

    We apologize for the delay in response.

    Regarding to this booking, our records show that it has been confirmed correctly.

    We hope you have had a good trip.

    Please do not hesitate to contact us again in case of any other doubt

    Kind regards,
    Ann

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