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Air New Zealand Customer Care Service

185 Fanshawe Street
New Zealand - 1142

Customer Support Phone Numbers

0800 737 000 0 0

Air New Zealand Complaints & Reviews

Air New Zealand / carry on luggage

Tanita Johnston on Jul 16, 2013
I find it unfair and stupid that comming off a international flight to a demostic flight I have to pay $60 for my carry on backpack because I have duty free. Whats the point in duty free when u have to pay $60to chek in ur 1.5 kg carry on back pack. I understand that there are rules that...

Air New Zealand / Cheated on Frequent Flyer Mileage

SPEConsultant on Mar 8, 2012
I recently flew to Brisbane on Air NZ. I chose a 3 segment journey there (Chicago to San Fran to Auckland to Brisbane) and a 3 segment journey back (Sydney to Auckland to Los Angeles to Chicago). The only reason I flew Air NZ is because they are a part of the Star Alliance and I am trying...

Air New Zealand / Unfair Service

gazzeruk on Dec 29, 2011
I had the misfortune of booking two flights with Air New Zealand from London to LA. The cost was £1400, however, the following week they were £1000. Air New Zealand refused to do anything for me and told me in no uncertain terms that it was 'tough'! Disgraceful service and...

Air New Zealand / premium economy rip off

john baden hansen on Dec 8, 2011
air new zealand premium economy rip off, you pay twice the price for very little more than you get in economy, after my complaint i was told my seat in premium economy from lax to Auckland was one/ half inch wider than a economy seat, i have been making this flight for more than 20 year...

Air New Zealand / poor service

I am a new zealand passport holder and wish to complian about the delays and food regarding flying with air new zealand. 1. my fligt on the 8th Septwas originally for 4pm from auckland airport but was delayed till 8pm which made the arrival time 10pm . In total my time sitting at the...

Air New Zealand / Bad Customer Relations

Planned holiday in New Zealand from Australia. Booked flight from Christchurch to Queenstown and return with Air New Zealand early 2010. Earthquake hits Christchurch a few days ago. The kids are afraid to go to Christchurch. Jetstar were great and allowed us to cancel the flights from...

Air New Zealand / Unpleasant experience

I have flown Air New Zealand multiple times in the past year, in fact, I've just earned Silver status and am quickly on my way to gold status with this airline. You would think the problems regarding the true, factual experiences of a more valued customer would be heeded, but this i...

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