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Air New Zealand Customer Care Service

185 Fanshawe Street
New Zealand - 1142

Customer Support Phone Numbers

0800 737 000 2 0

Air New Zealand Complaints & Reviews

Air New Zealand / customer service

talifononga puafisi on Jan 14, 2018
My husband and 4 yr old daughter were at the Auckland, New Zealand airport for 2 days due to rude and impolite supervisor who wouldn't let them board their flight on Jan. 5, 2018. Confirmation num RNNTZP. US immigration said my husband wouldn't need a visa to transit thru Canada to get...

Air New Zealand / flight maintenance rescheduled flights

Ralie on Jan 9, 2018
Dear Air New Zealand I am writing to complain about the recent cancellation and subsequent rebooking of my son's flight from Perth WA to Auckland NewZealand. My son was unable to fly with us on the 27 December so we booked and paid for his flight for the 3 January. We planned booked and paid...

Air New Zealand / iphone ruined by flight attendant

Ebner on Jan 8, 2018
Hi, I was on a flight from Shanghai to Auckland in business, placed my I-phone 6 on the board of the TV screen and went to the restroom. in the meantime the stewardess prepared the bed and closed the screen and crushed my phone. the purser recognized the damage and gave me a card with...

Air New Zealand / bad behavior of air new zealand flight attendant and pilot

RobbRep281 on Dec 16, 2017
Dear Air New Zealand Management and Board of Directors, I own an exclusive luxury travel magazine that caters to the uber-wealthy, and am here in New Zealand on my way to Kauri Cliffs to review some of NZ's top accommodations. I always fly Air New Zealand, whenever possible for the last...

Air New Zealand / bad service delivery

JDay on Nov 27, 2017
Paid for THE WORKS at $1100 but did not receive the works! -Paid for movies but once on board the screen advised us we could access all movies for an extra $10 -Food was disgusting Sydney to Auckland...gluten free dish of old tasteless fish pie was awful...stale potatoes and peas...super sweet...

Air New Zealand / air new zealand staff

Rae Jackson on Nov 9, 2017
To whom this may concern- On Thursday, October 26th 2017 I was scheduled to be on a flight from Heathrow Airport, London to LAX airport in Los Angeles (flight # EBYP8H). I left with plenty of time to get to the airport, as I am never late for flights. Unfortunately, due to major road...

Air New Zealand / flight attendant who needs to understand that all passengers are not the same.

Nes1 on Jul 29, 2017
Talofa there, Last night the 29th July 2017, was my fifth flight with air new zealand within 40 days. It surprises me that last night was different that some flight attendants were discriminate people if I can say the right word. Anyhow, I hope that the response I got from one of the...

Air New Zealand / carry on luggage

Tanita Johnston on Jul 16, 2013
I find it unfair and stupid that comming off a international flight to a demostic flight I have to pay $60 for my carry on backpack because I have duty free. Whats the point in duty free when u have to pay $60to chek in ur 1.5 kg carry on back pack. I understand that there are rules that...

Air New Zealand / Cheated on Frequent Flyer Mileage

SPEConsultant on Mar 8, 2012
I recently flew to Brisbane on Air NZ. I chose a 3 segment journey there (Chicago to San Fran to Auckland to Brisbane) and a 3 segment journey back (Sydney to Auckland to Los Angeles to Chicago). The only reason I flew Air NZ is because they are a part of the Star Alliance and I am trying...

Air New Zealand / Unfair Service

gazzeruk on Dec 29, 2011
I had the misfortune of booking two flights with Air New Zealand from London to LA. The cost was £1400, however, the following week they were £1000. Air New Zealand refused to do anything for me and told me in no uncertain terms that it was 'tough'! Disgraceful service and...

Air New Zealand / premium economy rip off

john baden hansen on Dec 8, 2011
air new zealand premium economy rip off, you pay twice the price for very little more than you get in economy, after my complaint i was told my seat in premium economy from lax to Auckland was one/ half inch wider than a economy seat, i have been making this flight for more than 20 year...

Air New Zealand / poor service

I am a new zealand passport holder and wish to complian about the delays and food regarding flying with air new zealand. 1. my fligt on the 8th Septwas originally for 4pm from auckland airport but was delayed till 8pm which made the arrival time 10pm . In total my time sitting at the...

Air New Zealand / Bad Customer Relations

Planned holiday in New Zealand from Australia. Booked flight from Christchurch to Queenstown and return with Air New Zealand early 2010. Earthquake hits Christchurch a few days ago. The kids are afraid to go to Christchurch. Jetstar were great and allowed us to cancel the flights from...

Air New Zealand / Unpleasant experience

I have flown Air New Zealand multiple times in the past year, in fact, I've just earned Silver status and am quickly on my way to gold status with this airline. You would think the problems regarding the true, factual experiences of a more valued customer would be heeded, but this i...

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