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eDreams Complaints Summary

406 Resolved
1422 Unresolved
Our verdict: When using services from eDreams with a poor resolution rate, be vigilant. Understand the common pitfalls other customers have faced. Prepare thoroughly for any interactions with their customer service, and consider alternative solutions if your issues are not addressed satisfactorily.
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3:29 am EDT
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eDreams charged twice for the same booking.

I booked flights with edreams booking ref: [protected]

I booked with edreams and supplied my card details to edreams once. For some reason edreams have chrged me twice for this.

I have since requested a refund but edreams keep emailing me saying I have to contact ryan air and vueling to obtain a refund. I do not understand why this would be the case as it was edreams who has made this error and edreams that has incorrectly charged me twice as I booked through you and paid once but you have took the money twice.

I would appriciate someone coming back to me regardiong this as you have basically stolen over £70 from me which I have been paying interest on. The help section on the edreams page is automated and useless.

Read full review of eDreams and 2 comments
Update by EDreamsscam
Jul 19, 2016 3:04 am EDT

This is completely incorrect and false. I supplied you with my card details once and once only and you have charged me twice.

Why on earth would I book the exact same flight twice..it's ridiculous. Please send me whatever proof you have of this claim. I have two emails from you both with the same booking reference for this so if what you say is true when I logged on I would have had 2 seats on each flight which was 100% not the case.

Also my payment and therefore contract was with EDreams so under the consumer act you are liable for any refund not the 3rd party.

Again please provide me with this proof and details on how to complain. I'll be taking this to ABTA. The amount of people posting online that you have fraudulently taken extra money from their account speaks for itself.

I also find it disgusting that after trying to follow the procedure on your website and receiving only automated responses i have to come on to a site like this to get someone to answer me.

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Rina Rana
, US
Feb 20, 2022 5:18 pm EST

I was charged just now twice the application crashed..

V
V
Vignesh Natarajan
, US
Aug 26, 2021 11:14 am EDT

I booked a ticket two weeks ago, their payment page crashed, had to do it again. They charged me twice, I have been trying to contact them through multiple means, no response from them. Lost 220 euros ☹

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12:47 am EDT
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eDreams attempting to correct ticketing error

At the end of june I booked a flight from cambodia to macedonia (Phnom penh to bangkok to tehran with air asia, then tehran to istanbul to skopje with pegasus) through edreams.

Around the 7th of july I noticed my last name was written twice on my ticket confirmation (I. E. Showing as joe bloggs bloggs rather than joe bloggs). I immediately contacted both air asia and pegasus to check if this was in fact an error or simply a quirk of the way the confirmation email is printed (I did attempt to contact edreams as well but the call was repeatedly cut).

Pegasus stated the way it was written was fine and no change was necessary. I wasn't entirely convinced of this and, without that in writing, I indicated I would like to remove the duplicate last name just to be safe. They stated this would need to be done through edreams as they were who I booked through.

Air asia on the other hand were happy to change the name on the spot, free of charge, and did so.

Since the 7th of july I have spent over two and a half hours contacting edreams customer service, either talking to operators, on hold, or being cut off from calls. I have phoned over a dozen times. All to try and change the pegasus airlines section of the ticket.

1. On my initial calls, usually taking about 15 minutes each, the operator I spoke to would briefly put me on hold as they attempted to contact pegasus airlines (For all of a minute or two). They would then return, claim they couldn't get through and tell me to call edreams back later. So roughly 15 minutes of phone time so they could make a 1 minute attempt at contacting an airline I had already managed to contact myself. This repeated over a half dozen or so calls.

2. During my last three calls I was told I was now on a "call-back" and would be contacted by edreams in 24 hours. I have not once received these calls promised by edreams.

3. The last two times I called to chase these up I have been told emphatically that I need not contact edreams again as they will contact me. Likewise, I have heard nothing.

What should be a simple correction, one that may not even be the result of an error, which I could no doubt have corrected on my initial phone call to pegasus if it weren't for the fact I had booked via edreams (Lesson learnt), has now become an ongoing saga taking up time and costing (Calls from cambodia to their spanish office) during a trip where I would rather not be struggling with this kind of thing.

Moreover, edreams claims the correction will cost £25 (Their charge), another undisclosed sum (The charge from pegasus), plus the cost of the re-issued ticket (Which I hate to think what that will cost!). Each day longer this takes, escalates the cost - a cost I am now determined not to pay given the utterly appalling customer service I have received and what appears to be intentional delaying tactics.

At this minute, just hours before I am likely to be on the road again with limited phone/internet access, and just 2 days before I fly to tehran nothing has been resolved. I am under specific instructions not to call edreams. But as things stand, once I reach tehran I will not be allowed to board my plane out! This situation is kafkaesque.

I have now taken to recording my phone conversations with edreams so have this on record for the inevitable fight over payment.

Be warned! Based on this experience I would discourage anyone from using edreams. You will not only be left high-and-dry if you need support, but they appear to actively inhibit you, at substantial cost, from resolving issues!

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Update by DaveMartin
Jul 25, 2016 10:33 am EDT

By way of follow up for anyone interested:

I was contacted on my final day in Iran and advised that the name change had been attempted by eDreams and was now dependent on auctioning by Pegasus. While reassuring to know something was being done this didn't bring me any more confidence that I would be able to board my flight. A subsequent email informed me that a relevant note had been recorded with Pegasus so my check-in would proceed unimpeded.

Check-in did indeed go flawlessly although my name was still incorrect on my boarding pass. This left a potential for problems at both Tehran airport's immigration exit gate and at with my onward connection from Istanbul to Skpje, but these too thankfully proceeded without problem.

So I reached my destination in the end, though still disturbed at the length of time taken, difficulty and the lack of (until just hours before departure) guarantees that I could board my flight. Whether these are eDreams or Pegasus Airlines fault will likely never be clear. But, based on this experience, eDreams is NOT a service I could recommend to others.

Update by DaveMartin
Jul 20, 2016 7:25 pm EDT

eDreams,

Are you actually going to do anything?

I am now in Tehran where Internet and phone access is heavily curtailed. Despite calling you yesterday from Bangkok Airport just peior to my departure and receiving yet another assurance the ticketting error would be dealt with NOTHING HAS BEEN DONE!

My online check-in with Pegasus Airlines still shows my name is incorrect and I have still not received any calls/emails back from you.

I am speechless at the complete disregard you are showing and what appears to be repeated flagrant lies that you are working to resolve the problem!

Update by DaveMartin
Jul 19, 2016 6:44 pm EDT

Lucy, I cannot seemingly edit the contents of my post. My reference is, as above, [protected].

I leave for Tehran in a few hours. It has now almost been two weeks since I first tried to have my ticket corrected. I've heard NOTHING from eDreams in that time to indicate this is being resolved and to my knowledge I am now about to fly in to a country that I do not have a valid ticket to fly out of.

I need to fly to Skopje on business while Tehran is a city with poorly equipped visitor infrastructure (I am required to stay at a 4* hotel as part of the visa on arrival requirements), somewhat suspicious officials and where visa cards are not valid. It is not somewhere I want to be stranded in - which is exactly what I anticipate happening!

To say I am displeased with eDreams support on this matter is an understatement.

Update by DaveMartin
Jul 18, 2016 5:57 pm EDT

Reference is: [protected].

I leave Cambodia in an hour and depart for Tehran in a little over 24 hours. I will not really be in a position to chase this up by phone from now so trust this will be resolved by then - yet again I haven't received the most recent call I was promised "on Monday".

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Opodo
Opodo
, ES
Jul 18, 2016 6:19 am EDT
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Dear Dave,

Thanks for posting your review and bringing this issue to our attention.

In order to help you with your name correction, we kindly ask you to update this review and provide us your booking code.

Once we receive this information, we will contact the airlines and we will give you a reply soon.

We hope to be hearing from you soon.

Kind regards,

Lucy

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3:21 am EDT
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eDreams reimbursement of luggage cost

At the beginning of march 2016 I booked a ryan air flight with edreams:
Numéro de référence edreams: [protected]
Aller ryanair jkywpf de bordeaux (Bod) à bruxelles (Crl)
Retour ryanair jkywpf de bruxelles (Crl) à bordeaux (Bod)
1. Adulte aller: 1 (20 kg.) retour: 1 (20 kg.)
2. Adulte aller: 0 retour: 0
Here you will see I paid for a 20kg bag to go and come back.
However on the retun leg ryanair charged me 30€ to bring my bag back to bordeaux?
Despite sending all the original paperwork and even edreams agreeing there was a mistake and will credit me, I am still waiting. You can be sure after calling them 10 times im a bit fed up now. Its the principal. No scruples is what I say.

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2:17 am EDT
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eDreams schedule changes

Booking Ref: [protected]

I made a booking for my daughter travelling from Johannesburg to Harare return. The first leg of the trip (11th July 2016) was not a problem and went smoothly. However on the 11th July 2016, we received an email in French advising that changes had occurred on the booking, instead of a 10am flight now its 7am for the return leg. 7am flights on other airlines were even cheaper than this and we had opted to pay a bit more for a later flight! There is no cost adjustment either for this huge inconvenience.

After some google translate help i was able to figure this out! The number to call was a french one and on calling everything is in french therefore i didnt go far with that. I responded to the email requesting them to send me emails in English and that i wanted to know what the issues were and action to take on the 12th and 13th July. No response came back. After reading some horrible service experiences with this company, i was able to locate a US call centre number which i called. I was on hold forever and by the time i agreed to the flight change, the funds had run out. I am not calling again and being put on hold for so long. There is no email confirming any of these changes. I wish i had stuck to tried and trusted Expedia instead of saving a few bucks.

Be warned...book with EDreams at your own risk. I am never ever using them ever again. Frustrating people with no sense of service.

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11:39 pm EDT

eDreams unethical behaviour

I bought a ticket online but used wrong CVV code. Although the confirmation email came through there followed another email saying I needed to complete the booking details (that is when I knew I entered the wrong CVV code as had made booking with from memory but checked the card details when I saw the email). I actually made a booking direct with carrier (turned out to be cheaper anyway) but imagine my surprise when a few days later when I saw bank account debited by edreams. I complained to my bank and edreams and both deny that transaction could go through with wrong CVV. As with most internet services, complaints procedure is laborious and ultimately gets you nowhere. I have now 2 tickets on the same flight and even trying to cancel the edreams one is not easy. I might add that not including the service charge in the initial price calculation should be illegal. The web site is very confusing if you have any issues that you need to address. I will lose a lot of money on the cancellation and have wasted many hours trying to sort this issue out so WILL NEVER EVER USE EDREAMS AGAIN. I advise others to do likewise.

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Opodo
Opodo
, ES
Jul 08, 2016 6:31 am EDT
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Dear John V P,

We are very sorry to read about your experience and we regret any inconvenience caused by this issue.

Can you please update your review and provide us your booking code so we may check your case accordingly?

We hope to be hearing from you soon.

Kind regards,

Lucy

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2:27 am EDT
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eDreams changes to tickets leading to the inability to perform check-in online

I booked 2 tickets in January for a flight tomorrow, 2nd July, from Brussels to Horta for me and my 5-year old son. I received 2 e-mails informing me of some changes in the "schedule" since January but the schedule actually looked the same. After trying to check-in online several times since this morning and getting an error message, I called the airline operating the flight and was told that they seem to be unable to check us in. I called eDreams and after a lengthy call was told that due to these "changes" performed by eDreams I am now unable to check in online and need to get to the airport 3 to 4 hours in advance to regulate this. Our flight is at 10am which means I am being asked to be at the airport at 6 am with my small child. That makes for a wonderful start to our journey! Lack of information and practices that made things more difficult for us, that's a very poor customer service eDreams.

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3:07 am EDT
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eDreams not informed flight tickets cancelled

I booked 4 flights on 28 May through E-dreams for 4 members of my family to travel on return direct flights from New Delhi to Rome with Air China departing on 26 July at a cost of £1597.71. My reference number was 67JNHN. I was issued with 4 e-tickets (and can provide the references if required) on 29 May which stated that the tickets could not be changed or cancelled. This was all fine. Then on checking my credit card last week I noticed that the flight money had been debited on 28 May and refunded on 30 May. When I contacted edreams I was told that the ticket had been cancelled. When I asked why they did not seem to know and could provide no explanation why I was never informed the flights had been cancelled (luckily I noticed the credit back to my credit card otherwise I would have gone to the airport with these tickets to find we did not have flights). When I asked e-dreams how they were going to rectify the problem they told me there were no seats left on the flights and the alternative they offered cost just over £2000 - (with Turkish airlines and jet air) which meant I had to pay over £400 more. I said I wanted to complain and they just told me to write an email. This bad experience means I have completely lost faith with e-dreams and I have now booked flights with Emirates directly at the same price quoted by e-dreams at just over £2000. I remain however £400 out of pocket and would like to request compensation from e-dreams

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10:10 am EDT
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eDreams one week is not enough time to change two words in a plane ticket

On April the 2nd this year I booked a return flight ticket Madrid-Sydney for my son. I made a mistake filling the details and instead of his full name (Ignacio Maria Sanchez de Leon Ramon-Borja) I wrote Ignacio Maria Sanchez de Leon Fernandez Alfaro (which is my second last name). I noticed this a week and a half ago and I've tried to change it since then, unsuccessfully. I contacted Edreams and they said they would call the companies to and they had to reply. The date was closer and closer and I decide to give the companies a call myself.
I've made multiple national and international calls (Barcelona, Singapore), talked to several people... and nothing could have been done to fix such a small mistake.

Edreams said to me there was no problem, that I had to talk to the flying companies. But since they are the travel agency, they should be able to fix it. That's what I was told this morning at Barajas Airport. Edreams have records of all my calls.

This morning (Saturday the 25th) my son lost his flight, he couldn't board, they wouldn't let him go through customers. Finally we had to buy another ticket. I would like to request a full refund.

Flight details:

Booking reference number: [protected]

Check in codes - 3483AA and G98P2Y.

My details:

Jose Sanchez de Leon Fernandez Alfaro
+[protected]
[protected]@ofinco.com

If you request further details you can reach me at any time on my phone number.

Regards,

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9:10 am EDT
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eDreams flight booking

Booking cancelled by eDreams without reason and notification
Booking Reference Number: [protected]

I received a Booking confirmation from eDreams for a Lufthansa flight. I called Lufthansa several days after the booking in order to reserve a baby bassinet only to find out that the booking had been cancelled by edreams a week after I made the booking.
In a 40 minutes Telephone call with edreams Customer Service, this is what happened:
1. edreams customer service told me that the booking is confirmed
2. Once I stated that Lufthansa said that booking does not exist, the edreams customer service told me that the booking was cancelled as I was sent an email with a query about baggage which I did not repond to.I had received no email from eDreams besides the booking confirmation
3. After few minutes of discussion, eDreams Customer service agreed that no email was sent to me except the booking confirmation.
So no communication was sent to notify me of the cancellation!
4.They still insisted that the only choice for me was to make a new booking. After a lot of discussion I was told that I will be given the same flights with equal or lower price.
4. I was put on hold for about 7 minutes and was then told that the fare available now is twice the original fare and that nothing lower could be offered.
5. After 40 minutes of discussion, I hung up and contacted the customer service via contact forms on their website hoping for a better response. In response to this, I received an email saying that my booking has been cancelled about 16 days after the booking!

So in case I hadn´t called Lufthansa to reserve a baby bassinet, I would be at the airport with my bags and a one year old baby only to find out that I do not have a booking! This is the most unprofessional company that I have ever come across.

WARNING: DO NOT EVER BOOK YOUR TRAVEL via eDREAMS

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7:49 am EDT
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eDreams scams unethical behaviour

June 14 I book my trip thou dreams from miami to gothemburg sweden. They send me confirmation number and charge my account.
Next day they send me a email saying the price went up in $450 del
So reservation was canceled
Still waiting for my refund already 7 days and no money
Call every day and they tell me different stories
I am overdraft in my account since I need to buy same ticket thou another company
Please don't do business with e dreams they play with your time and money

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2:10 am EDT
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eDreams still no refund

I booked a Vueling flight via eDreams on 02.06.16 for a flight on Sunday for 31.07.16 to Zurich for two passenger booking reference [protected]. On 03.06.15 I received an email from Vueling to say “your flight will not be operated”. They stated that they would be refunding full amount to eDreams, and should be in my account within 5 to 7 days. A week later and still no refund so I contacted eDreams on 13.06.16. eDreams confirmed refund of £205.94 instead of £256.50., After contacting them AGAIN I was informed under no circumstances would they refund their service charge. I have basically paid £50.56 for nothing! It is apparent that they are making money for nothing! Travellers need to be aware and must read the small print before they book.

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11:28 pm EDT
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eDreams overcharged fees

I've been in contact with eDreams for one month to clarify an overcharge of fees and I can not get a straightforward answer.

My problem is not with my booking, but with the fees that I was charged.

eDreams has asked me to revel my credit card numbers over email and phone. This is not secure. I will not revel my credit cards number.
I've sent my bank statement with all the charges made by the company and with that and the information you have it should be enough for them to see the overcharged fees and make the refund.

In May 6th I maid a reservation for 6 people for one flight from Singapore to Hong Kong and from Macau to Singapore.
I received an email stating that the first flight was confirmed but that the second one was pending. I was charged for the first flight - 883, 59S$. The invoice I received from the Flight Company was for 702S$. Therefore I paid 181, 59S$ for eDreams fees.

As the flight form Macau to Singapore had not been confirmed I made a new reservation in May 10th.
For this Reservation I was charged 1047, 96S$ + 64S$ of fees.

Edreams charged me fees for a flight that the reservation was not confirmed. That is not correct!

Since the middle of May that I've been in contact with the company asking for the refund of the fees and a proper evaluation of this situation.
Since that time I haven't received one decent and proper answer. How is that possible. One month to clarify such a simple matter.

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12:21 pm EDT
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eDreams not receiving refund after involuntary flight changes

- I purchased a ticket in September of 2015 (Ref# 5H84EI) at the price of $1496.17, September 14 2015 to be exact. The ticket was a "Premium Economy" flight from Catania to Denver, a few days after booking and paying, of course, my flights were involuntarily changed. The changes had me landing at one airport in New York, AFTER my next flight at a different airport, also in NY. After trying to resolve this issue with eDreams, they offered me options, one was to downgrade my seat to strictly economy, without compensation. The other was a refund, which I still have not received. I declined the downgrade because I like to have the extra space when flying long hours over large bodies of water, I'm 76inches tall, also why would I downgrade to economy without some type of compensation? Seemingly, this would have been an easy fix with plenty of time to spare as my travel dates were in January.
- Today is Sunday, 5 June and I still have yet to receive my refund. When I call customer service, monthly, I am told they have sent a request to the airline for the money. July will be the 10th month that I have yet to receive a refund, how much longer do I have to wait? I feel like I have been more than patient with this situation, at this moment I think more people should know about this shady and unfair practice. I feel like this company has robbed me for a substantial amount of money. My advice to anyone reading this is not to do business with them.
- I paid for a service through this company, it was changed and not by choice. I am not a rich person, nor did I lend or invest this money to the company with expectations of a return. How long do I have to wait, or am I just being stalled in hopes that I will give up and let the situation go? My new goal to is spread my situation as far and wide as possible, people need to know and understand who they are putting there trust into.

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5:17 am EDT
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eDreams Charged me twice for hold luggage

I booked through the eDreams website for a flight with Monarch airlines. Afterwards I had to add hold luggage to the return flight which Monarch did and charged me for a total £56. A week later I received a bank statement which showed eDreams AND Monarch had both charged me for the hold luggage. Since I booked it with Monarch my issue is with eDreams who told me that that what they charged me was a "service fee". After days of speaking to them and emailing them it became clear that they had no intention of refunding this unwarranted fee. I have since googled eDreams and I can see that many people have fallen foul of this incompetent and probably fraudulent company. AVOID!

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eDreams no tickets issued after payment

purchased return tickets with them from Belfast to Manchester but only got on way ticket reached the airport the booking number was not
recognised tried to ring them for days no answer and one fool picked put after a long struggle but ther was no much help took all my money and I had to purchase return tickets again

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10:53 am EDT
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eDreams flight - name correction

When booking a flight my son's ticket was booked with a mis-spelling of his last name, two LL's instead of one. Contacted eDreams, who has indicated that a new ticket must be purchased, refund the old and purchase a new one at the current price. The price is now approximately $575 higher than the original and the fees were not eDreams but part of the airlines and parties involved.
After speaking with the airline and the company that purchased the block of tickets, appears that all parties indicate that this can be completed except for eDreams, who would like to profit significantly by making this name correction.
Time is running out before our trip and this is already four days into this issue with little or no resolution, except at the price of $575.

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1:26 am EDT
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eDreams my booking for ibiza

Hi guys

I went and booked my holiday flights to Ibiza for myself James mccue
and my partner Angela McIntyre after receiving the conformation
I later that night noticed there was a letter missing from my partners name
I had missed the r in her second name

I called the next morning to get it fixed they were wanting to charge me £65 for the extra letter to be added. that was fine I gave all the bank details for them to do that. so I left it 2 weeks and nothing had changed so I called back and again they said it would be sorted. by this time I has received my eticket details on my trip and there was nothing about Angela's eticket
they have now told me I have to pay for a new ticket for Angela and they will refund the ticket but could take up to 8 weeks. im sorry I don't just have a couple of hundred pound when I have already paid £367 for the 2 flight tickets

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Update by jamesmccue
May 27, 2016 6:17 am EDT

I had spoke to someone who said it would be sorted if I paid the £65 pound and I was doing that
then I get told I have to pay for a new ticket im sorry I don't have a spare £160 sitting about

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4:31 am EDT

eDreams flight booking

I booked a flight with edreams and had to call to confirm as the email confirmation said I was to wait on another email coming through before going to the airport, and I only had hours to spare. I was assured the booking had gone through and all was well. At the airport FLYBE had no record of a booking for me from you, and after I showed them the emails I had from you they told me that the reference numbers you provided were not and have never been FLYBE booking references. I paid FLYBE directly to travel on the same flight, and have been calling and emailing and submitting claims on your website ever since, but no one is remotely helpful. I get no answers to anything written, and on the phone there is never a supervisor to talk with - which when the operators online tell me there is nothing they can do, is not acceptable to not have someone else there able to deal with the problem.
You have taken £140 for a flight and not provided me with any means to take the flight. This is fraud. I await a speedy response, this has gone on for almost a fortnight now
Booking reference [protected]

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Opodo
Opodo
, ES
May 26, 2016 4:31 am EDT
Verified customer This comment was posted by a verified customer. Learn more

Dear Mr. Thorpe,

Thanks for contacting eDreams through Complaints Board.

We would like to apologise that, on this occasion, your experience of eDreams was not entirely satisfactory.

We are currently checking your booking with the airline contracted since Flybe has confirmed us your booking and has charged your card directly. Consequently, the check-in agent should have been confused at the time of rejecting your boarding.

Rest assured that we are keeping track of your booking. We will get back to you via e-mail as soon as we have an update.

Thanks for your patience during this time.

Kind regards,

Lucy - eDreams Customer Care Team -

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8:08 pm EDT
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eDreams refund

I booked two flights on Friday May 13, 2016 and I received an email stating that eDreams needed to contact the airline to confirm the two flights. Saturday morning I received another email stating my two flights were unconfirmed because there were no more seats available. I went back on eDreams website only to find the same two flights available at a cheaper rate. To top it off, they charged me for the two tickets and it has already been 72 hours and I still have not been refunded! It was my first time booking through this website, WILL NOT BOOK THROUGH IT EVER AGAIN NOR WILL MY FAMILY MEMBERS OR FRIENDS. Absolutely not satisfied with this website at all! I called costumer services to complain and all they said was that I would receive my refund within 24-48 hours. A complete lie!

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1:23 am EDT
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eDreams customer service

I tried to book three flights through eDreams and one of the flights was declined by my bank because they suspected fraud.

eDreams emailed me to say that the flight purchase didn't go through and that I had to contact their customer services team.

I called and was on hold for ONE HOUR and no one ever answered and then the line cut out. This cost me £36.28 - which was about the same amount as the cost of the flight. I then tried to get hold of them repeatedly through Twitter, which they were a bit more responsive, but it still took them three days of me chasing and chasing for them to get back to me on the details of which flight was cancelled.

This is horrendous customer service. I can't believe I spent that much money on a phone call for no one to ever actually bother answering.

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eDreams Customer Reviews Overview

eDreams is a popular online travel agency that offers a wide range of travel services including flights, hotels, car rentals, and vacation packages. Our reviews show that eDreams is highly rated for its user-friendly website, competitive prices, and excellent customer service.

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eDreams In-depth Review

Website Design and User Experience: The website design of eDreams is clean and user-friendly, making it easy to navigate and find the necessary information. The layout is intuitive, with clear menus and search functions, ensuring a smooth user experience.

Booking Process and Ease of Use: The booking process on eDreams is straightforward and hassle-free. The website provides step-by-step instructions, allowing users to easily select their travel dates, destinations, and preferences. The search results are displayed in a clear and organized manner, making it simple to compare and choose the best options.

Flight Options and Availability: eDreams offers a wide range of flight options, including both domestic and international routes. The website provides comprehensive search results, displaying various airlines and flight times. Users can easily filter and sort the results based on their preferences, ensuring they find the most suitable flights.

Pricing and Competitive Offers: eDreams offers competitive prices and frequently provides special offers and discounts. The website compares prices from different airlines and displays the best deals prominently. Users can also set price alerts to be notified of any price drops, helping them save money on their bookings.

Customer Service and Support: eDreams provides reliable customer service and support. They offer multiple channels for assistance, including phone, email, and live chat. The customer service team is responsive and knowledgeable, addressing any queries or concerns promptly.

Trustworthiness and Security: eDreams is a trusted and secure platform for booking flights. The website uses industry-standard encryption to protect users' personal and payment information. Additionally, eDreams is a reputable company with a strong track record in the travel industry.

Additional Services and Features: In addition to flight bookings, eDreams offers various additional services and features. These include hotel bookings, car rentals, travel insurance, and airport transfers. Users can conveniently book all their travel needs in one place, saving time and effort.

Mobile App Experience: eDreams provides a mobile app that offers a seamless booking experience on the go. The app is well-designed and user-friendly, allowing users to easily search and book flights, manage their bookings, and access travel information from their mobile devices.

Loyalty Program and Rewards: eDreams offers a loyalty program called "eDreams Prime" that provides exclusive benefits and rewards to its members. These include discounts on flights and hotels, priority customer service, and access to special promotions. The loyalty program is a great way for frequent travelers to save money and enjoy additional perks.

Overall Customer Satisfaction and Reviews: Overall, eDreams has received positive reviews from customers. Users appreciate the user-friendly website, competitive prices, and reliable customer service. The platform's wide range of flight options and additional services also contribute to high customer satisfaction.

How to file a complaint about eDreams?

1. Log in or create an account: Ensure you are logged in to your ComplaintsBoard.com account. If you do not have an account, please register by providing the necessary details to create one.

2. Navigating to the complaint form: Once logged in, locate the 'File a Complaint' button situated at the top right corner of the website and click on it to access the complaint form.

3. Writing the title: In the 'Complaint Title' field, concisely summarize the main issue you have encountered with eDreams. Make it specific and clear, such as "eDreams Refund Not Processed" or "Overcharged by eDreams for Flight Booking".

4. Detailing the experience: In the complaint description, provide a detailed account of your experience with eDreams. Mention the service you used, such as flight booking, hotel reservation, or car rental. Describe the nature of the problem, including dates, locations, and any specific details of the transaction. If you attempted to resolve the issue with eDreams, include the steps you took and the company's response. Clearly articulate how the issue has personally affected you, such as financial loss, stress, or disruption of travel plans.

5. Attaching supporting documents: Attach any relevant documents that support your complaint, such as receipts, confirmation emails, or correspondence with eDreams. Be cautious not to include sensitive personal information that could compromise your privacy.

6. Filing optional fields: Use the 'Claimed Loss' field to quantify any financial losses you have incurred due to the issue with eDreams. In the 'Desired Outcome' field, specify what resolution you are seeking, whether it is a refund, compensation, or another form of resolution.

7. Review before submission: Carefully review your complaint for clarity, accuracy, and completeness. Ensure that all the information provided is correct and that your desired outcome is reasonable and clearly stated.

8. Submission process: After reviewing your complaint, click the 'Submit' button to officially file your complaint on ComplaintsBoard.com.

9. Post-Submission Actions: After submitting your complaint, regularly check your account on ComplaintsBoard.com for any responses or updates. Engage with any follow-up questions or requests for additional information to help resolve your complaint.

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Contact eDreams customer service

Phone numbers

1800 200 6296 +1 (844) 539-6719 More phone numbers

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