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eDreams / cancel reservation

1 Netherlands Review updated:

I have made an reservation with edreams, nr 8KTNXO. I have an email with confirmation, but there is a checking problem with the master card. The next day I receive an SMS and email that the flights are confirmed. Due to my work I have to cancel this flights and contacted the call-office in 24 hrs. They said, we have already your money and it can be cancelled, only with penalty fee, takes 4-6 weeks for refund! I call Master Card and the amount is just approved, not taken from my card yet. They suggested to call back edreams and ask if they can send a fax to [protected] to undue the booking, that is a normal action. Edreams only say, no Mme, we have your money and no bank has to tell me what to do. Please, help! Kind regards, Carla Aerts

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Comments

  • Ma
      17th of Nov, 2013
    0 Votes

    Do not have any bussines with this company, they are legaly ripping peoples off . Flight cancelation inshurance is scam . you pay aditional money and if you want to cancel they dont returne your money . they ripped us off for 1500 euro . Now they dont respond to our e-mails .
    Reservation ID: QSL6FG

  • Sh
      1st of Sep, 2014
    0 Votes

    I booked a ticket for my wife and son and needed to cancel on the same day due to medical advice given. I called to cancel 8 hours after my booking, the fun started then. The call was answered, the agent was pretending not to hear me, 16 phone calls later, I managed to get through to another agent and was told I would need to pay a $300 cancellation fee. After speaking to another 3 agents, the cancellation fee differed. Today when I called, I was told it was $400! The airline confirmed that the cancellation fee was only $150 according to fair rules. The agent at edreams said he didn't care and if I wanted to cancel, it was $400 ( extremely rude and arrogant). After reading the review of edreams, I wish I hadn't used them at all.It is impossible to get hold of someone and when you do, they keep you on the phone on hold etc as they make money from you on the exuberant fees they charge per minute to resolve an issue that they created! The aim is to have the customer call back multiple times to make money. This is the worst customer experience I have ever received, I don't say that lightly.
    This company is a scam and should be banned for it's illegal practises. Reservation ID: 2MM3YS

  • Al
      3rd of Apr, 2018
    0 Votes

    they charged me 1225 dollars too change flight and put the phone down on me the flight was with Etihad who have a bereavement policy but cause they are an agent they stung me

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