[Resolved] eDreams / booking a flight

My complaint is similar to others. eDreams charged my account which was declined by my credit card company and then quickly re-charged which was accepted. The next day I was notified that the booking was cancelled by the airlines. Which was interesting since the tickets are still available. I called and was told that a refund was issued and should go through in a couple hours but at least by 72 hours. That didn't happened. the charge still shows "pending" and my credit card co. says they cannot open a fraud charge against them until they either return the money or accept it and I can then show that I received nothing for my $500. Oh--and by the way, the [protected] number that they gave in their supposed responses to the person who filed the complaint is frozen/protected and cannot be called . So that too is bogus and evidence of a fraudulent claim made by them as a defense of being available to resolve the dispute. Which I'm guessing will be what happens with this. I hope you do not participate this time in that process.

• Resolution statement

  Customer care service did everything in their power to resolve this complaint. All attempts to contact the complainant have failed. Therefore, this complaint has been annulled and must not be considered where image of the company in question and it's services are concerned.

• eDreams_en.'s Response, May 27, 2018

  Hello Jodyne,
  
  Can you please provide your booking reference number via the following link so we can assist further:
  
  https://tinyurl.com/ka77d8u
  
  Thank you,
  Christos - Customer care.