Dunkin' Donuts
reviews and complaints

I go into this dunkin donuts almost every morning to get myself and my husband a coffee. And most of these morning, there are three girls that I can see and hear talking so badly about all the customers, including myself sometimes, using profanity and extremley hurtful words that I dont even care to mention. I have taken the time to read there name tags (thank god they are required to do so) and there names are terry, ashley, and tara. These girls should not be working in a restaurant buisness where customers are the number one priority. If I were a part of the corporate team, I would do the right thing by firing them immediatly. Terry and Tara almost always make a huge deal about my bagels or sandwiches being cut into half, of putting cream cheese on my bagel. This restaurant will no longer be my coffee stop in the morning. Those horrible girls need to go!

My friend and I stopped in at the Dunkin Donuts in Greece Town mall for a nice refreshing iced tea. After three trys they finally gave me an iced tea with no lemon as requested by me several times. I told him I was allergic to lemons and he rolled his eyes at me. My friend wanted her lemon so that was not a problem. The real problem came when we went to drink our tea and found it to be sour. The color was very cloudy and the tea was spoiled. I took it back up to the counter and asked for my money back the both of the attendants said they did not know how to give money back. Nor could they put the amount on a gift card. The girl told me to put sugar in it. It was spoiled tea they wanted me to put sugar in. I would think that atleast one of the two should know how to refund money or atleast be able to remake a batch of tea. I told the girl that the tea was bad. We sat in the food court for another ten minutes and watched her serve the same ice tea to two other customers. One came back and complained and was given the same answer I was. The second sipped her tea and tossed it out. What kind of service is that?

To start with, I am writing this to share one horrible experience I just had to one of the crew members of dunkin donuts in West Chicago along I-59 and Washington St., Il. I went for a drive thru to get myself and my friends something to eat and drink. I orderd for a mint chocolate chip shake and he was yelling and said that they don't have it. I just let the yelling passed by and ordered for a different drink. I ordered a cappuccino blast and the employee just yelled who seemed pissed and told me that they don't have any ice cream?!First of all, Cappuccino blast is not an ice cream he must be aware of what he is selling!I got mad and asked him why he was yelling to me when I only was asking for a drink. He told me to pull upfront, when I did he was making lame excuses that they were cleaning and started yelling again. Customer comes first if they were trying to close up why would they still get orders and I know that they are open 24 hours and it wa only 2:00am so cleaning up is not supposed to be an excuse when they can always do it when the customer leaves. I was still talking to the employee and he just turn his back on me. I asked for his name but refused to give it to me and was covering his name plate. This was an awful night and makes me feel to not go back to that store, probably to all dunkin donut establishment.

Dunkin Donuts is usually a great place for a snack or a drink and they are clean etc. But i have to complain that the one near my seems to be less clean and have stale products a lot. This could be because of the economy but maybe it is just bad management?

Anyway, i thought you should know about this store as t brings down your entire company.

Several of your dunkin donut in the west palm beach area. Are lowing the standards and changing there menu.I can see that they also will "go-by-the-way-side" unless ssomethingg is done to correct this problem. I personaly use to buy a dozen of your product every week.
I go to Publics for my donuts now. I just thought I wouldd let some one know. the problem is getting bigger.
Your unsatified customer.

At 7:00pm, I was talked into a dozen donuts, buy 1 get one free. At the end of the day, they are stale and 2 were green moled. When I complained to the store mgr, she denied she never sells stale donuts, but at the end of the day she does throw them out. Then why was 2 dz soled to me if they were ready to be thrown away in another hour.

Donuts are not baked at this location, they are brought in from another store. I called the headquarters, their reply was that they would look into this and have a general manager call me. Not true. since 6-11-08, no phone call or letter. I complained twice to no avail.

Beware of the Dunkin Donuts, the penicillin is free.

I live in Central Florida, St.Cloud, & will never eat another Dunkin Donut. A pissed off former customer.

I use to work at the dunkin in herkimer walmart... When I got hired I was suppose to sign a paper for non fraternization in the work place... Well I have found that apparently that sheet is bogus! My husband worked at the dunkin in herkimer on state street. Where he was a crew member... Wel he had an affair with a shift leader... He was transferred and well the shiftleader still works there. I know that the manager at the store in september of 2009 knew that it had gone on... Kept them on the same shift and just had two extra managers on to what they called babysit... I want to know why it is there are contracts to be signed and rules to follow when obviously there not being followed nor are there consequences when breaking the sheet they both had signed... I want to know why they have rules at all if they won't do what it is they say they will do on that piece of paper if its broken... Can someone answer this for me? Email address is [protected]@live.com

I had a bad experience with dunkin donut pioneer branch general santos, philippines.when my group of classmates decided to study there. Of course we ordered. The store owner ask us if we will stay there for long ? Because according to them there will be other customers who will used our tables and chairs.although that time there are only few customers. They said even if you ordered its not a reason for you to stay there for long.damn what a stupid management do they have. is there such a rule in dunkin donut? That you could not stay for more than 1 hour?instead of telling there customers that they should not stay long. Why not try to add extra chairs and tables so that they can accomodate everyone.i hope you someone reprimand the owner of that store.

I am, as many other customers, very upset that in ulster and dutchess counties, new york, no dunkin donuts have apple fritters any more, just myself I would purchase at least 1-2 apple fritters a day, and no one has an answer, so, now myself and I spread the news to many people to go to starbucks for coffee and APPLE FRITTERS!, I wouled be grateful if you could please bring the apple fritters back to DD, especially in kingston, and Hyde Park NY, I did busineess, what a great loss and gain to starbucks! thank you.

I went to Dunkin ' Donuts in Target at Elmhurst this morning and I bought 2 croissants, toasted with cream cheese and 2 sugar raised donuts. I paid with my debit card, the cashier gave me a receipt in the amount of $5.89. The order number is 72995. But when I checked my bank statement online, I found out that they charged me twice. The other amount is $5.73. Either she did it on purpose or she wasn't paying attention because of the chatting with her co-workers. Hey, with the economy now, every penny counts. She should be reprimanded. What if she did this to every customer? Either the company or her will be rich by now. Either way, what she did was pure irresponsible. I just want my money back. Thank you.

Ridiculous management. First they started charging 60 cents for hot cups..which was later reversed (after they pocketed considerable amount) by the corprate headquarters who told them they couldnt charge. Well now they are refusing the hot cups! We always ask for a hot cup for coolatas..because they keep the beverage cold as well..its an insulator and works for cold beverages as well as hot. Well I was told...rudely..that I could not have a hot cup because they were low on supply.? I asked, so who are you keeping them for? The reply was, condisendingly, from a teenie bopper, " for HOT Coffee..they are HOT CUPS"..
I replied..ok I will be callimg corprate, she asked if I would like to talk to her manager, I said No, because your manager also tried to charge 60 cents for them..she said ya, but we couldnt do that. I said thats why I will complain to corprate...I doubt they will be happy that now you are designating who can have a hot cup. I mean really..give me a break. I paid ten dollars for 4 coffees, if I want a stupid styrofoam cup to keep it cold...what a stupid business decision. There is another dunkin Donuts down the street under different management and better yet a Honey Dew 2 blocks away.

My name is peter william. Last week i went to the dunkin donut which is located in manchester expy. columbus- Georgia. In that dunkin employees are stupids, idiots, because customer service is not good. that dunkin's manager is not good. he dont know how to handle that dunkin. i went to that store and them service was bad so i ran away from that store. I will recommanded to other people that dont go this dunkin donuts. i want to tell his owner that you are going to lose atleast $100.00 per week. This is my order which is you are going to lose:- 10 box joe, 10 to 15dz donuts, 25 to 30 sandwichs. and other requirements are munchkins, might be 300, because we are doing party every week. owner is losing his business. I'll never go this dunkin in my life.

I am an employee of dunkin donuts the manager Rafeal is very rude he does not know how to talk with the customers or with the employees he keeps racial decrimination among the employees, he abuses the employees every now and then. The customer are also complaining about the behaviour and the employees too.

They never, and I mean never have doughnuts made after morning. They are 24 hrs and are so lazy they cannot make doughnuts and only sell the dried up ones from that morning. Many, many times I have gone through around 3 or 4 pm and they have only plain ect. also they shut down the coolatta machine to be cleaned during the mid day and do not run it again!Shut them down, do something, they are the only doughnut shop left around and they do not deserve to be operating this way.

Come on.