I went to dunkin donuts in clinton, nj and every time I go there the coffee is watered down and it taste like...
I was Ordering at dunkin donuts (pc#332985 Bondsville, Ma) and the worker serving me was eating an ice cream cone, and she had also not followed the order correctly. I had ordered a small milkey way hot chocolate with whipped cream and she had giving it to me with out the whipped cream so i gave it back and also i am not sure if i even got a milky way hot choclate because on my receipt it had said i order a small white hot chocolate and this was my first time ordering a milky way hot chocolate so i was not sure if it was because it was new and they had not upgraded there cash register. The main reason was because of her eating while serving food.
I went to Dunkin Donuts (Tremont St, Boston, MA) store on 12/26 evening around 5pm to buy a $20 gift card...
Well lets see since this Dunkin Donuts has opened I have visited quit a few times. Every single time i go...
On 10/06/07 I went to Dunkin Donuts in Penn Yan NY. I went to the drive through window. I ordered 3 Cappachinos. As the cashier handed them to me through the window the hot cappachino's splashed up and hit me in the face and all over my arm. The cashier did not so much as offer an apology. I am unable to go to management and speak to them as they all barely speak english. The last time I tried ordering from there it took 15 minutes for them to figure out what I was ordering.
I will let my attorney handle this.
Last night, once again I went to the Dunkin Donuts located on Rt. 30 Rd. in North Versailes PA and once again their were only maybe 15 donuts in the entire store which are kinds I don't like. Also, they have the same problem with the bagels, but, this has been going on since the N. Versailes store was remodeled what 2 or 3 years ago. This is the 5th time at this location. Also, I have had the same problem at the location on Rt. 30 in Irwin PA. just in the past few weeks, once I went on a Thursday night to the Irwin location, then on Friday and Saturday to the N. Versailes location in the same week and every time no donuts. They are open 24 hrs. a day, which they use to always have donuts no matter what time you would stop in. I am stopping around 10 pm or so. Since I only stop by 1-2 times a week, I suspect these stores have had no donuts probably when I haven’t stopped. When I ask to speak to a manager or owner and one never seems to be around. The only answer I get is we only make Donuts certain times a day which the Donuts are not ready until 2 or 3 in the morning, both stores are owned by the same person and the Donuts are made at the N. Versailes store. The first time this happened I stopped on a Saturday night around 10 or 10:30 I was told the donuts would be ready in an hour. I waited an hour and was told oh they would be out in a few minutes and they were not another half hour went by to get a person to talk to. Then I was told the donuts would not be ready until 2 or 3 in the morning after waiting an hour an half for a donut. I walked out with no donuts and wasted an hour and half of my time. So now I ask for the owner or manager and get no one and walk out angry and disappointed. Every time I am told we were busy today so I guess this means they are busy all the time and never have donuts that makes a lot of sense. I remember the commercials that say it is time to make the donuts which means you should have donuts when you are open at all times. This means if you are open 24 hours a day you should have a verity of donuts 24 hours a day not just 2 in morning or 2 in the afternoon. This is like going to McDonalds and them telling me we don't have a Big Mac we only make them certain times a day. I have been told at 2 in the afternoon is the best time to get donuts. I work for a living over 12 hours 6 days a week. I do not have time to stop in when there might be donuts available. I go out of my way to get donuts from Dunkin Donuts and I do not appreciate them no having donuts any time I stop. I have not been able to get one donut in weeks to a month. Do you realize how much money is being lost and how many customers you are loosing. This mean not just these 2 locations, but, your name all over the world and all locations, just because of 2 stores never having donuts. I think someone should know what poor customer service these stores are giving since I am sure this is not the way Dunkin Donuts wants to be represented.
Other people have been talking about problems they have been having with these stores and are now going elsewhere for their donuts like crispy cremes. I don’t want to go elsewhere so I am writing to you with the hope that you would look into this franchise and rectify the situation so we can all go back to patronizing Dunkin Donuts. I will never go to Dunkin Donuts again any where I travel if the next time I go and they have no donuts. See I work for a trading company and deal with people all over the world and travel all over the world and all of them come here for meetings which I bring Dunkin Donuts to. Which they love and are not happy when I don't bring them which just happened this past week. So I am also having this problem at 8 in the morning.
Today, once again I went to the Dunkin Donuts located on Randall Rd. in Geneva Illinois and the doors were locked. In the past few weeks I can count three separate occasions when I visited this store and found several people in the parking lot waiting to get in the store at 6:00 a.m. They used to be open 24 hrs. a day, now they dropped the night shift and are supposed to be open at 5:00 a.m. which they can’t seem to accomplish. Since I only stop by 2-3 times a week, I suspect this store has probably been closed on days when I haven’t stopped. When I ask to speak to a manager one never seems to be around. I think someone should know what poor customer service this store is giving since I am sure this is not the way Dunkin Donuts wants to be represented.
I work at a large hospital and other people have been talking about problems they have been having with this store and are now going elsewhere for their morning coffee. I don’t want to go elsewhere so I am writing to you with the hope that you would look into this franchise and rectify the situation so we can all go back to patronizing Dunkin Donuts.
Dunkin Donuts has the stupidest new advertisement ever, and therefore I will never buy from their establishment again. They got a bunch of dumb zombies who shop at Wal-Mart everyday to sing this annoying song about how the names of the coffee were surprisingly foreign, and they were all like "Is it French, or is it Italian? Perhaps Fratalian?" Dumb, and certainly unremarkable. What happened to the fat guy with a mustache that used to do the Dunkin Donuts commercial? This just proves that the company has gone downhill.
I went to Odenton area visiting my friend on Oct 16, 2006. And I stopped by Dunkin Donuts drive thru for two large coffees at in between 9:30 thru 10:00am. I gave one 20 dollar bill to the casher, and she only gave me $6.xx back to me, so I told casher that I about that , then she was telling me that I only gave her 10 dollar bill, of course her punched in 10 dollars, she told my to pull my car to the side. Then few minutes she came out and wants me to leave my contact number, and then she will let me know if she is wrong I can come back anytime. I went home and call the store manager, the manager told me the cashier put the money in to right place, this is the problem bother me, the manager was not stand beside her, how can he said she is right, and he also telling me some customer always think they are right. He said he can't count the drawer now, they needed to follow the routine, they check the drawer at 2:00 pm, and he will call me for result. He called me back around near two, and said to me they already check the drawer and there is only extra $4 in draw not $10, he said he can check the video tape to check, he called me back and said can't find anything to proof but he will pay $10 back to me and I can stop by tomorrow.
I went down there this morning about at 9:40, the staff told me that manager will not be in at noon, she said the drawer was correct yesterday, I told her the story, and come back afternoon. I told them I'm coming back I left my name, phone number and address and ask them send me a check, staff said she will let him call me. I have not received anything from them.
I complaint this is not for only 10 bucks, is how they treat customer and don't try to result the problem.
This is the second week in a row that we've noticed a decline in product quality at Dunkin Donut...