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Dunkin' Donuts Customer Service Phone, Email, Contacts

Dunkin' Donuts
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1.8 11 Reviews 541 Complaints
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Dunkin' Donuts Complaints 541

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S
5:06 pm EDT

Dunkin' Donuts Where are the bagels?

It seems as though my Dunkin of choice no longer displays their bagels in the front case with the other fine bakery products that they sell. The bagels are apparently removed from the front case and put in the sandwich making area for the convenience of the employees. Problem is is that sometimes the bagels look better than others and I like to be able to see what I am buying. Also, many times the front end counter help does not know what varieties are currently available and occasionally seem to get annoyed when asked to find out. So much easier to just look and see. I could understand if it was a halt hour or so before closing, but this is 12 noon! Does this company have merchandising standards?

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11:30 am EDT
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Employees are RUDE, UNPROFESSIONAL, LAZY as well as INACCURATE I am a DAILY Dunkins customer as well as prior employee of another location. I have seen much better store operations and I do not know if management is busy at another location but these girls in the morning are OUT OF CONTROL. They have made MULTIPLE employees move to other locations as a...

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10:57 pm EDT
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Dunkin' Donuts Iced chai tea latte (medium) at Dallas Love Field, TX

Good Evening, I am writing to complain about the Iced Chai Tea Latte, I bought at the Dunkin' Donuts at Dallas Love Field, TX. I purchased the Chai Tea Latte on 16JUL2022 ~4 p.m. The milk or dairy used in my drink was spoiled. The drink was undrinkable and tasted rancid. I gagged and threw the drink away before I could get to Gate #15 for my plane ride. I am writing because that drink was the worst part of my 4-day trip to Baylor University.

I should have known something was wrong because I also wanted an old fashioned donut which I did not purchase because there was a flying bug in the donut case. Also when I asked if that was indeed a flying bug landing on the donuts in the case the cashier responded, "... it probably is." There was no surprise or urgency about the response, neither was there any effort to shoo the insect or to further investigate the issue.

I lived in Massachusetts for many years and was totally stunned about the service, cleanliness, and taste of the Dunkin' Donuts booth at the Dallas Love Field, TX Airport.

Please send me a coupon to refund the money I spent on my drink.

Desired outcome: I would like a response and please send me a coupon to refund the money I spent on my drink.

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Update by Sickened in Dallas
Jul 17, 2022 11:00 pm EDT

Not a good experience at the Dunkin' Donuts, Dallas Love Field, TX.

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M
11:16 am EDT

Dunkin' Donuts Bad service the worse i have ever had

I waited in line for 27 min with 3 cars ahead of me me being the forth then who ever was taking the order kept reasking because she was on her personal phone i get to the window its 10:30 am i give her a $100 and while on her personal phone says she has no change i pay by card no problem but my complaint starts when she gets my drink and my bacon all while on her personal phone shuts the window i sit and waite for my sons pink donut she opens the window in a disgusting manor still with her personal cellphone CAN I HELP YOU i replied I didn't get my sons donuts in RAGE she replies loudly THERE'S ONLY TWO OF US and walks away then the other disgruntled worker pipes in k roll up my window and wait for the donut then when i left i noticed the bacon smell i open the bacon and it was microwaved beyond eatable! Disgusting WORKERS YOU SHOULD BE A SHAMED

Desired outcome: I want my card refunded i would like this location to be held ACCOUNTABLE for their action

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8:11 pm EDT
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About 10 years ago we move into our new house on Highridge Road and we are every day customers of Donkin Donuts in the service in this store and it’s not green satisfactory, but It’s been OK there’s a few people that work there that really lost their jobs great customer service and I they are fast in making orders but a lot of times The manager stay until...

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C
11:46 am EDT

Dunkin' Donuts Ice coffee

I went to the 12 South Rd. Somers CT location this morning at 8:00. I waited 5 minutes before saying something. The employee was dismissive and flip. I had to abandon the coffee I paid for or I would have been late for an important appointment. People in line were putting in orders after I did and then got their order before I did. I went back later in the day, but because I didn't have the receipt, I was sent away. I do not want a refund for the coffee. I want the manager of this location to be told about this situation.

Desired outcome: Customer service training for the staff at 12 South Rd. Somers, CT

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10:21 am EDT
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This was the worst delivery experience the entire order was wrong items were missing don’t bother to order from this Dunkin’ Donuts on Ulmerton Road store doesn’t even answer the phone

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11:26 pm EDT
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Dunkin' Donuts Service

I was robbed. I stopped at the Dunkin' Donuts location in the Tripoli Pizza store at 163 Howe Street in Methuen, Massachusetts. I ordered my food, which came to $12. I gave the guy two one dollar bills and a twenty. He put the bills into his cash register drawer then insisted that I had given him a ten instead of a twenty. I told him I was sure it was a twenty but, of course, I had no proof.

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Ruby Sanders
US
Sep 06, 2022 11:48 am EDT

File a complaint with the Better Business Bureau. Oh and at night when they close out the registers they would know they’re over 10.00. They should have taken information from you so they could contact you when they found the mistake.

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7:59 pm EDT
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As of June 14, 2022 my boss decides to take me out of the work group chat without reason. Yesterday, we spoke (she says “off the clock”-speak freely) about my behavior & tardiness & other complaints I’ve had about the store such as people refusing to work. She claimed I will show up & leave whenever I felt fit, which isn’t true. I felt attacked for...

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8:46 am EDT

Dunkin' Donuts Double charged and disconnected phone number

I purchsed 17.03 wort h of stuff at the drive through. They double charged me. There's no phone number to contact them. I called corporate and they do not have their contact information either. Says I have to write more here but that is it. On 6/11/22 I went to dunkin donuts and they double charged me. The phone number for them doesn't work.

Desired outcome: I want a refund of all of it

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7:55 pm EDT

Dunkin' Donuts Service

I walked into dunkin at 730. Waiting to order. I stupidly stood at the counter for 10 mins waiting for someone take my order.. While one employee sits on his phone. And the other employee talking to maybe her boyfriend... Then I left.. After standing there asking for service I get a dirty look... This is wild... The 2 of them are not a good look for dunkin...

Desired outcome: Re train .. reprimand... fire ... this store I will never go back to .

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Update by TommyDunn808
Jun 06, 2022 8:03 pm EDT

The Dunkin across from marshals In Watertown ct .. Main Street.. the woman who is working today at 730 Monday June 6 ... is rude un professional.. and Lazy .. so Is her fellow employee who stood on his phone . And didn't care about the customer at the register.. u stood waiting to order for 10 min . And when I asked for help I got a dirty look from the woman with the tattoo on her forearm .. this is the second time this woman has not done her job ... she is rude and bad for business..

Update by TommyDunn808
Jun 06, 2022 8:04 pm EDT

7 pm Monday the 6th

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9:50 pm EDT
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Showed up to my first day and was automatically yelled at and everyday since then. By the managers and fellow coworkers. No one said hi, introduced themselves or gave me any instructions. The manager showed up and wouldn't train me. It’s left up the the crew members to tell you things. Never received a uniform or any information at all. Was just told to...

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10:26 am EDT
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Dunkin' Donuts Flavored coffee and vanilla iced donuts

most recent issue receiving decaf coffee that had no requested caramel flavoring; also vanilla sprinkle iced donuts were placed upside down in bag resulting in all icing and sprikles being on bottom of bag rather than on donuts. these two happenings have occurred several times at store #349901 and also at the fairmont avenue location in fairmont, wv. i'm tired of spending my money and not receiving what i paid for and/or ordered. Thank you for the opportunity to comment/complain. i frequent these locations several times a week.

Desired outcome: have employees pay more attention to their job(s). i realize it is difficult to get workers and especially good workers.

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7:28 am EDT
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Dunkin' Donuts Complaint

The Dunkin' on Baymeadows Road at Phillips Hwy. has been closed every morning when it is supposed to be open for over a week. No one is coming into work, so when you take the time to drive there on your way to work and no one is there. Not a note on the door or nothing... This is no way to do business. Have tried to find a contact number for the owner and nothing is posted at all.

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9:08 am EDT

Dunkin' Donuts Service

On 4/24/22 at 9:00am, I attempted to get a coffee at DD in Hellertown, pa. I stood inside, behind another patron in line for 10 minutes completely ignored. Literally, not even acknowledged by the THREE employees behind the counter.

In that time only 2 cars even went through drive through.

This is a weekly event with this DD. I do NOT understand why they are still open! This has been going on for YEARS! What a disgrace!

After 10 minutes I walked out and will go to an establishment that actually wants to serve their customers!

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8:45 pm EDT
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Dunkin' Donuts Disrespect workers

I worked for dunkin donut for 2 weeks in the Poconos in Pennsylvania and left with no choice but to walk away to protect my health and well being from stress and fatigue. I was told by staffs there is a high turn over which have nothing to do with them as they all get alone. I witness at least 6 staffs quit in 2 weeks. There is No break and lunch for staffs because they don't need to offer that n yet manager can take smoke breaks outside anytime n on her cellphone and playing music from it as we were told not to do per employee handbook. When a 19 year old staff took a break outside, he get write up and humiliated. Management often talk bad about staffs. Another staff were force to quit because she wasn't given more time to recover from her surgery. Flexible hours means you must work at any hours 4am, 5am, 6am given to you and leave anytime they don't need you. No proper training. I need to learn on my own from watching videos on line from ex employees who resigned. Schedule is unpredictable can be change anytime. I had tried my best to work there and were complimented by customers and had received tip as large as $10 one time from one customer. One day we had a bit of snow and manager was wondering why she the only person show up. I am glad I have the strength to walk away. Underpaid. Customers complain about long wait and bad products.

Desired outcome: I had to walk away to protect my health.

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3:13 pm EDT

Dunkin' Donuts Vicious customer service

On Saturday, April 9 at approximately 2:33 PM eastern standard time, I had an yearning for a latte so I said to Mr. Rumbles, my friend and confidant, Drove me through the drive-through of the Dunkin’ Donuts located inside of the Sunoco gas station at 274 Lafayette Rd., Seabrook, NH. Mr. Rumbles was driving the vehicle and therefore was the one to order at the ordering Terminal. The order was a medium caramel swirl iced latte with whole milk extra caramel swirl and whipped cream, and three jelly munchkins that we were to share. When the order was handed from the ordering terminal window By the young woman behind the window terminal to Mr. Rumbles we noticed there was no whip cream which of course is not what we ordered. As well as the missing W.C. I noticed that there was no caramel swirl on the bottom of the cup like usually is. I said to Mr. Rumbles this is not acceptable could you ask her kindly if she would mind putting some whip cream on that And I just said don’t even worry about the extra caramel swirl because it’s OK. At this point the young Individual, Oh they all appearances appeared to identify as a female but I’m not certain, Behind the terminal window Snapped At myself and Mr. Rumbles and said in my following exact words a ” Yeah I Whatever I guess so!” Kansas backHands us back a Creamed down, Over iced, caramel swirlless, Latte, In a large cup with a flat top What appeared to be a dollop only of the whip cream with out Da drizzle!

Desired outcome: You know what would be nice is A gift certificate from the franchisee who trained this little sassafras to be such a rude and ungrateful little I won’t even say it

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8:57 am EST
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Dunkin Maple Ave. Croton on Hudson NY 10520. This morning 5:55 am. NYS has a mask mandate. It is the law. Major omicron outbreak. Young lady @ DD only (employee) not wearing a mask. Are you crazy? Do you not care about your health or that of others? This is not a forum about masks. It is the law for a reason. Oh yeah, please fasten your seatbelts. That is also a law for a good reason.

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S
8:34 pm EST

Dunkin' Donuts Dunkin Donunts App

My name is Sheldon Handel, address 30-21 Parsons Blvd, Flushing, N.Y. 11354
I had a active Dunkin App, which I have been using for several years and
having automatic relaod whenever the balance falls below $25.00
On Oct 5, 2021 using my American Express Card the automatic reload was
taken in the amount of $50.00 American Express gave me the following numbers to track Dims0092548, My loyality ID is [protected]
I also have a acct # [protected] My Pin is 4255-507
I am not certain if my password is up to date (Jared 824)
Please help me to restore my account to be active and visible on my phone.
I believe in my effort to restore this original account a new account was set
up, this is not correct. Kindly correct as soon as possible as I will be traveling and wish to use my Dunkin app
Many thanks. MY e/mail account is [protected]@yahoo.com and
my phone is [protected]. Please contact me in any way convenient.

Desired outcome: Restore my original Duncan App with updated funds

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7:45 pm EST

Dunkin' Donuts Employee pay errors and review from manager

My granddaughter works at the Leesburg, VA Dunkin Donuts on Miller Drive and Battlefield. It is a new store. She has been working for Dunkin since July 2021. She is continuing to have difficulty getting paid for hours that she works. She has to work consistently over 8 hours and should be paid overtime. This has happened several times. In speaking with her Manager, she tells her today that it is not her problem. Yet she doesn't provide the form she needs to report her pay discrepancies. The store is consistently understaffed. My granddaughter is the only full time person who works there. Most others are schoolkids who work part time. She was given a shift Leader job with out proper training and only because she was available. Not that she was trained and qualified. This is a insult to her. Today the Manager tells her she is a terrible Shift Leader. This is devastating to a 19 year old who has worked hard to help this Manager and wants to do a good job. She has been on time, she has been a hard worker and she really enjoys working, and she really likes her job.. This is her first job. Her Manager has made her feel that she is not doing a good job and has berated her. She now wants to give the Manager three week notice to quit. I think someone at your office should look into this matter and ensure that she gets paid what is owed her for her salary. She should not be subjected to this kind of treatment. Her Manager is not being supportive at all. There should be someone hired as a custodian to clean the store. The employees have to clean the store and the bathrooms. My granddaughter has had to get on her hands and knees to clean around and under equipment in the store. This should not be. My granddaughter is Inayah Jamison and can be reached at [protected]. Or you can reach me at [protected] (Rosalind Jamison) Thank you.

Desired outcome: Pay discrepency resolved. Better treatment, Proper training within the area where she lives. She does not have transportation to travel long distances for training.

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About Dunkin' Donuts

Screenshot Dunkin' Donuts
Dunkin' Donuts is a popular American multinational coffee and doughnut company that was founded in 1950. The company has grown to become one of the largest coffee and baked goods chains in the world, with over 12,000 locations in 36 countries. Dunkin' Donuts is known for its signature coffee, doughnuts, and breakfast sandwiches, which are enjoyed by millions of customers every day.

The company's menu features a wide variety of coffee drinks, including hot and iced coffee, espresso, cappuccino, and lattes. Dunkin' Donuts also offers a range of baked goods, such as doughnuts, muffins, bagels, and croissants, as well as breakfast sandwiches and wraps. The company's menu is designed to cater to a wide range of tastes and preferences, with options for both sweet and savory breakfast items.

Dunkin' Donuts is committed to providing high-quality products and exceptional customer service. The company sources its coffee beans from around the world and roasts them in small batches to ensure freshness and flavor. Dunkin' Donuts also uses high-quality ingredients in its baked goods, such as real butter, eggs, and milk.

In addition to its menu offerings, Dunkin' Donuts is also known for its innovative marketing campaigns and partnerships. The company has collaborated with a number of celebrities and brands over the years, including Snoop Dogg, David Ortiz, and the NFL. Dunkin' Donuts also sponsors a number of sports teams and events, including the Boston Red Sox and the New York Yankees.

Overall, Dunkin' Donuts is a beloved brand that has become a staple in the American coffee and breakfast scene. With its delicious menu offerings, commitment to quality, and innovative marketing strategies, Dunkin' Donuts is sure to continue to be a favorite among coffee and doughnut lovers for years to come.
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Overview of Dunkin' Donuts complaint handling

Dunkin' Donuts reviews first appeared on Complaints Board on Jul 21, 2006. The latest review Dunkin Promo Halloween Bucket was posted on Oct 18, 2024. The latest complaint Lack of customer service was resolved on Nov 01, 2022. Dunkin' Donuts has an average consumer rating of 2 stars from 552 reviews. Dunkin' Donuts has resolved 115 complaints.
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  1. Dunkin' Donuts Contacts

  2. Dunkin' Donuts phone numbers
    +1 (800) 447-0013
    +1 (800) 447-0013
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    DD Perks & Mobile App Questions
    +1 (800) 859-5339
    +1 (800) 859-5339
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    Feedback
    +1 (781) 737-5132
    +1 (781) 737-5132
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    Dunkin' Brands
    +1 (781) 737-3000
    +1 (781) 737-3000
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    Headquarters
    More phone numbers
  3. Dunkin' Donuts emails
  4. Dunkin' Donuts address
    130 Royal Street, Canton, Massachusetts, 02021, United States
  5. Dunkin' Donuts social media
  6. Nick
    Checked and verified by Nick This contact information is personally checked and verified by the ComplaintsBoard representative. Learn more
    Oct 18, 2024
Dunkin' Donuts Category
Dunkin' Donuts is ranked 5 among 216 companies in the Restaurants and Dining category

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