Menu
Write a review
File a complaint
Dunkin' Donuts

Dunkin' Donuts review: rude drive thru attendant

L
Author of the review
12:06 pm UTC
Resolved
The complaint has been investigated and resolved to the customer’s satisfaction.

I was at the above location and went through the drive thru to order 2 coffees. I told the drive thru attendant that I needed a Large Hazelnut Light and Sweet and a Large Hazelnut Black with 3 Equal. The man stated back to me that I wanted a Large Hazelnut Light and Sweet and a Large Regular, to which I replied, no the second one should be black with 3 Equal, Hazelnut. So he said, Ok, Large Hazelnut Light and Sweet and a Large Regular Black with 3 Equal. At this point I'm getting very irritated and I said, NO, they are both Hazelnut and he yells back I GOT IT, LARGE HAZELNUT LIGHT AND SWEET AND LARGE REGULAR BLACK 3 EQUAL! ANYTHING ELSE? When I got to the register I was infuriated but he was not the person working the register so I couldn't say anything to him, and I had to get back to work. But he did make a point of glarring at me through the window when he brough up my coffees. I should mention that this man did not speak English well, so I doubt he thought he was saying anything wrong. But I should not be yelled at because he doesn't speak English properly. I think he needs a recap of Customer Service. I will not be going to this location again.

Resolved

The complaint has been investigated and resolved to the customer’s satisfaction.

0 comments
Add a comment

More Dunkin' Donuts reviews & complaints

View all Dunkin' Donuts reviews and complaints
  1. Dunkin' Donuts Contacts

  2. Dunkin' Donuts phone numbers
    Click up if you have successfully reached Dunkin' Donuts by calling +1 (800) 447-0013 phone number 0 0 users reported that they have successfully reached Dunkin' Donuts by calling +1 (800) 447-0013 phone number Click down if you have unsuccessfully reached Dunkin' Donuts by calling +1 (800) 447-0013 phone number 0 0 users reported that they have UNsuccessfully reached Dunkin' Donuts by calling +1 (800) 447-0013 phone number
    DD Perks & Mobile App Questions
    Click up if you have successfully reached Dunkin' Donuts by calling +1 (800) 859-5339 phone number 0 0 users reported that they have successfully reached Dunkin' Donuts by calling +1 (800) 859-5339 phone number Click down if you have unsuccessfully reached Dunkin' Donuts by calling +1 (800) 859-5339 phone number 0 0 users reported that they have UNsuccessfully reached Dunkin' Donuts by calling +1 (800) 859-5339 phone number
    Feedback
    Click up if you have successfully reached Dunkin' Donuts by calling +1 (781) 737-5132 phone number 0 0 users reported that they have successfully reached Dunkin' Donuts by calling +1 (781) 737-5132 phone number Click down if you have unsuccessfully reached Dunkin' Donuts by calling +1 (781) 737-5132 phone number 0 0 users reported that they have UNsuccessfully reached Dunkin' Donuts by calling +1 (781) 737-5132 phone number
    Dunkin' Brands
    Click up if you have successfully reached Dunkin' Donuts by calling +1 (781) 737-3000 phone number 0 0 users reported that they have successfully reached Dunkin' Donuts by calling +1 (781) 737-3000 phone number Click down if you have unsuccessfully reached Dunkin' Donuts by calling +1 (781) 737-3000 phone number 0 0 users reported that they have UNsuccessfully reached Dunkin' Donuts by calling +1 (781) 737-3000 phone number
    Headquarters
    More phone numbers
  3. Dunkin' Donuts emails
  4. Dunkin' Donuts address
    130 Royal Street, Canton, Massachusetts, 02021, United States
  5. Dunkin' Donuts social media
  6. Nick
    Checked and verified by Nick This contact information is personally checked and verified by the ComplaintsBoard representative. Learn more
    Jun 16, 2026
  7. View all Dunkin' Donuts contacts
Dunkin' Donuts Category
Dunkin' Donuts is ranked 5 among 122 companies in the Restaurants and Dining category

Most discussed Dunkin' Donuts complaints

Coffee, customer service
2
(opinions to this review)