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Dunkin' Brands / customer service

1 new york city, United States Review updated:

Good afternoon. My name is Dell and I was purchasing a bagel with cream cheese at the dukin donuts located inside Port authority in NYC yesterday around 3 pm. The lines were long and super busy and I could tell and see the woman at the register was overwhelmed or frustrated. When it was my turn to approach her to place an order she was gone. She walked up, not all the way to me though, saw I was there said something and walked back to make sandwiches. I did not hear what she said due to all the noise in the store. So I went to the other cashier. He didn't even know what happened or what she was doing and all I said to him is where is she, is she coming back? Next thing I hear is her yelling something with an attitude. Like really? All she had to say was ma'am I'm sorry you didn't hear me but I said I'm going to the back to make sandwiches, please wait or go to next register. She was very nasty so I replied" well I didn't hear you!" And she kept talking back to me! I couldn't believe this is how an employee in the most popular franchise in a very popular travel site was acting! The yelling and shouting between us was ongoing! She needs to learn how to deal with customers when it's busy and she is feeling overwhelmed. This is not acceptable! She was a short older looking heavy set Caucasian woman. I did not get her name but she needs to be reprimanded. Please follow up via email for further info. I will not rest till my voice is heard as this is absolutely disgusting and embarrassing behavior. Thank you

Sep 24, 2018
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  • Fi
      24th of Sep, 2018
    0 Votes

    You should have asked for a box of donuts. Said it very softly. Then in a minute when she did not hear you then you should have yelled at her. Where are my donuts. Can't you do your job right?

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