Dunkin' Donuts’s earns a 1.8-star rating from 551 reviews, showing that the majority of coffee and baked goods enthusiasts are dissatisfied with treats and beverages.
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Offensive customer service
I've been using the particular DD location for well over 15 years. The proven trend is that the new hires are full of cheer, etc with every intent to perform well. In every case, their attitude dwindles to total crap upon acquiring nasty habits. I have been contacted with the failed scare tactic of a supposed attorney for DD. They conveniently claim I am...
Read full review of Dunkin' DonutsCups/Lids
Today was the last straw. On my way to work, stop for coffee, the sales clerk hands it to me at the drive thru window and before I can get the cup into my cup holder the top pops off and hot coffee spills all over me and on the floor of my car. Obscenities are loudly spoken. This has happened to me multiple times since the new cups/lids were rolled out. I will not go through this again - I will not get coffee at Dunkin' until they do something about these ridiculous cups.
Desired outcome: Fix your cups/lids
Service
Who is in charge of the Dunkin on Skiff St in Hamden? Horrible. There are 4 other Dunkins within 2 miles of where I live that I can choose from. I will not be going back to this one. Today I paid $3.10 to receive a coffee with Splenda packets on TOP of the coffee lid. I'm sorry, but you want $15/hr for being rude taking my quick order and pouring coffee into a cup that I have to then prepare? Ridiculous and it's gone downhill quickly. I spend at least $30-$40/wk at Dunkin... but it won't be this one.
Desired outcome: I want my money back!
Cups/Lids
At a time like now COVID 19, what would make a company change they lids to be open, mouth part exposed, with some sticks that could have been only god know where. This is a shame, that they could change to something so cheap. The coffee gets cold almost immediately, OMG and the spills that is all over my cars, all over the cup, all over the top of the lid makes you not even want it. From the inside of the store to the car half of the coffee spills all over. From the car to work, I could forget it the coffee is cold and 1/2 of it is gone from the spills. I am over Dunkin Donuts until they go back to foam cups, and closed lids.
Desired outcome: change the cups and the lids
Coffee cups
Ever since you changed the lid on your coffee cups, it has been a terrible experience. At first no one gave us the plugs and the coffee got cold - NOW you can not take a cup of coffee without it leaking all over the lid and the car and everything else. I literally have to wait till I get to work and put the coffee in another cup. Why can't you get the cup and lid right? Go back to the old lids - at least the coffee didn't spill all over
Desired outcome: Change the lids
Service deframated my character and harassment and bullying
I was bullied and harassment and made fun of and lied to
Desired outcome: Fired
Too busy to be of good service
This has been on going and only during the busiest of times. The DD at 4760 Memorial Drive in Decatur or Stone Mountain Georgia (their right on the line of two towns) does get busy around noon. To the point that if you order to go like I did today and it took me 15 minutes to arrive, my To Go Order was not ready. After waiting for quite some time someone...
Read full review of Dunkin' DonutsCups
So, we didn't complain when you switched from foam cups to paper cups even though your paper cups tend to leak and don't keep the coffee warm as long as the foam cups. So, I guess you took that as an OK to change your lids from a closed lid to the permanently open lid? well, this open lid has coffee leaking all over my car. So, I am done with DD. I am what...
Read full review of Dunkin' DonutsManager
The manager at the store screamed that her employees were all failures while costumers were in the store and kept degrading them and swearing it was a very uncomfortable situation for me being a customer I told an employee there that she shouldn't be talking like that and I apologized to her I have no respect for that manager and I feel extremely bad for...
Read full review of Dunkin' DonutsThe new dunkin donuts cups being used as of march 2020
If I may say the new cups being used on various dunkin donuts make the top not stay well secure because the card board cup gets hot really quick and when given your coffee through the drive thru, if not attach securely, it will burn you really bad. I know because it happened to me today, medium coffee not well secure half of it spilled on my right leg, my...
Read full review of Dunkin' Donutsfood poisoning; bad sandwich
On 3/14/2020 myself and my mother traveled to Big flats, NY to attend a funeral we stopped at the 3317 Chambers road store and purchased two sausage egg and cheese croissants with two cups of coffee. By the early morning of 3/15/2020 myself and my 75 year old mother were bent over sick with extreme abdominal pain and water like diarrhea. I asked mama what...
Read full review of Dunkin' DonutsCashier at front register
3/13/2020 I approached the counter of the Dunkin' Dunuts and was "greeted" by a sulky worker who said she would be with me in a minute. I stood there watching her put on gloves, all the while shaking her head and mumbling to herself, "Jesus, Jesus..." she kept repeating. I could see she was very unhappy about something. I stood there awhile, and got the idea to place my order for K-cups through the app on my phone, allowing me to get finished quicker and get on with my business. At 4:15 pm the order was finalized, and, tho you truly would have had to witness her face to understand completely, I will do my best to describe what followed. I heard the order come through on the machine, then the gal (who was still working with a man who was in the completed order line), moved over to my side of the counter with a look of incredulity (?), astonishment(?)—-something! on her face. I said, "That was me-I just paid for my order on the app-are we good?" She said nothing-nothing-not a shake of the head-nothing—so I repeated, "Are we good?" Again, she said not a word- but continued to give me that crazy look! I finally picked up my order and walked off. As I was leaving, I heard her excitedly whisper/talking to the other employees and they burst out laughing! What? She was young, glasses, overweight -brown hair-I was too embarrassed to even look at her name tag, but is this a way to run a business? The morning staff has never been anything but polite, but this girl! I won't be back when she is there, for sure.
Service
Rowdy teenagers come after school M. - F. and basically "take over" the dining area, menacing & harassing the older custumers. They arrive in a large group daily. Most of them do not buy any thing. They just come to hang. They run around yelling & screaming to eachother, sitting on the tables, knocking over chairs, using vulger language, entering the bathrooms 3-4 people at a time & urinating on the floor. The D.D. staff does & says nothing to them' which only emboldens these kids to escalate their behavior. Customers complain to no avail. Staff states their boss has told the staff not to do or say anything to them. Most of their regular customers have stopped coming because of it.
Coffee - amount, customer service
I purchased coffee via drive through. When I took the lid off the coffee level was more than an inch from the top. I contacted Dunkin Donuts corporate. They referred me to owner who snet me this email: From: Rambhai Patel Sent: Thursday, 16 January, 2020 12:20 PM To: [Redacted] Subject: Fw: DBI Case #[protected] - Guest Contact: Small Product - PC...
Read full review of Dunkin' DonutsThe new paper cups
I do not like the new paper cups that are used at Dunkin Donuts. The caps do not fit on the cups properly and my mother nearly got burned when one opened up on her and spilled all over her lap. She could've had third degree burns because of it. You think they are environmentally safe but not on the customer. One of these times somebody is going to get severly hurt.
Ban the cups!
Something's wrong with the coffee it has a nasty taste please help
I bought 2 dunking donuts container 150 cups each an something is wrong with the coffee it doesn't taste right please help I love your coffee that's all i drink dunno what I'm gonna do because I can't buy anymore this month
Read full review of Dunkin' Donutsthis the second time east hazel crest police department been called on supervisor kavon allen.!?
✨After walking around the parking lot normally I Kavon Allen Supervisor assistane, have the dustpan with me I Kavon Allen Supervisor assistane, didn't have it today walked around to see if the line needs to be cleaned, before Supervisor opening the doors one store manager or manger pull up after, the lot normally be done earlier also the parking lot being...
Read full review of Dunkin' Donutsnew cups
The new Dunkin' Donuts Christmas cops are the worst cops on the planet can't you use different hot cups with all the money that Dunkin' Donuts as you would think that the cups would be better these paper cups are horrible the coffee goes cold in five minutes in the cup slips out of your hand and the cap falls off every time Please change these cups
Cups
The paper cups look nice, but are useless for hot coffee. If you insist on using insufficient coffee containers, could you add least consider an alternative that keeps the coffee hot? If I wanted cold coffee, I would order it.
I don't like the new dunkin donut paper cups. Even though they are now good for the environment, I want the old cups back. The caps to the new paper cups don't stay on and my mother nearly burned herself.
textest toast ham sandwich & hash browns
I order a big textest toast sandwich & hash browns. The bread was not toasted the cheese, egg and cheese was cold. The hash browns soft and tast nasty, was cold as well. I when inside told the manager the was and I wanted my money back. She ask for my card and told her I would like cash back. Because that all the money I have want to get breakfast somewhere...
Read full review of Dunkin' Donutscompany
I'm a daily customer at this Dunkin, this morning I saw a dispute between an employee and someone who seemed to be her boss. I felt for her, no employee or should be talked down to like that by a superior. The situation was not handled professionally, and this isn't the first time I've seen poor management. I will be finding another dunkin to attend.
Read full review of Dunkin' DonutsDunkin' Donuts Reviews 0
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About Dunkin' Donuts
The company's menu features a wide variety of coffee drinks, including hot and iced coffee, espresso, cappuccino, and lattes. Dunkin' Donuts also offers a range of baked goods, such as doughnuts, muffins, bagels, and croissants, as well as breakfast sandwiches and wraps. The company's menu is designed to cater to a wide range of tastes and preferences, with options for both sweet and savory breakfast items.
Dunkin' Donuts is committed to providing high-quality products and exceptional customer service. The company sources its coffee beans from around the world and roasts them in small batches to ensure freshness and flavor. Dunkin' Donuts also uses high-quality ingredients in its baked goods, such as real butter, eggs, and milk.
In addition to its menu offerings, Dunkin' Donuts is also known for its innovative marketing campaigns and partnerships. The company has collaborated with a number of celebrities and brands over the years, including Snoop Dogg, David Ortiz, and the NFL. Dunkin' Donuts also sponsors a number of sports teams and events, including the Boston Red Sox and the New York Yankees.
Overall, Dunkin' Donuts is a beloved brand that has become a staple in the American coffee and breakfast scene. With its delicious menu offerings, commitment to quality, and innovative marketing strategies, Dunkin' Donuts is sure to continue to be a favorite among coffee and doughnut lovers for years to come.
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Overview of Dunkin' Donuts complaint handling
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Dunkin' Donuts Contacts
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Dunkin' Donuts phone numbers+1 (800) 447-0013+1 (800) 447-0013Click up if you have successfully reached Dunkin' Donuts by calling +1 (800) 447-0013 phone number 0 0 users reported that they have successfully reached Dunkin' Donuts by calling +1 (800) 447-0013 phone number Click down if you have unsuccessfully reached Dunkin' Donuts by calling +1 (800) 447-0013 phone number 0 0 users reported that they have UNsuccessfully reached Dunkin' Donuts by calling +1 (800) 447-0013 phone numberDD Perks & Mobile App Questions+1 (800) 859-5339+1 (800) 859-5339Click up if you have successfully reached Dunkin' Donuts by calling +1 (800) 859-5339 phone number 0 0 users reported that they have successfully reached Dunkin' Donuts by calling +1 (800) 859-5339 phone number Click down if you have unsuccessfully reached Dunkin' Donuts by calling +1 (800) 859-5339 phone number 0 0 users reported that they have UNsuccessfully reached Dunkin' Donuts by calling +1 (800) 859-5339 phone numberFeedback+1 (781) 737-5132+1 (781) 737-5132Click up if you have successfully reached Dunkin' Donuts by calling +1 (781) 737-5132 phone number 0 0 users reported that they have successfully reached Dunkin' Donuts by calling +1 (781) 737-5132 phone number Click down if you have unsuccessfully reached Dunkin' Donuts by calling +1 (781) 737-5132 phone number 0 0 users reported that they have UNsuccessfully reached Dunkin' Donuts by calling +1 (781) 737-5132 phone numberDunkin' Brands+1 (781) 737-3000+1 (781) 737-3000Click up if you have successfully reached Dunkin' Donuts by calling +1 (781) 737-3000 phone number 0 0 users reported that they have successfully reached Dunkin' Donuts by calling +1 (781) 737-3000 phone number Click down if you have unsuccessfully reached Dunkin' Donuts by calling +1 (781) 737-3000 phone number 0 0 users reported that they have UNsuccessfully reached Dunkin' Donuts by calling +1 (781) 737-3000 phone numberHeadquarters
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Dunkin' Donuts emailscustomerservice@dunkinbrands.com100%Confidence score: 100%Support
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Dunkin' Donuts address130 Royal Street, Canton, Massachusetts, 02021, United States
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Dunkin' Donuts social media
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Checked and verified by Nick This contact information is personally checked and verified by the ComplaintsBoard representative. Learn moreOct 05, 2024
Most discussed complaints
Decline in donut quality complaint!Recent comments about Dunkin' Donuts company
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