Dunkin' Donuts

I went to Dunkin' Donuts on state street in Schenectady, ny and the drive thru lady was extremely rude, didn't know my order and took forever putting my order together. When I asked if it was busy inside, she looked at me and said what are you in a rush? I laughed and waited for my 2 glazed donuts and medium coffee which took more than 10min to get. Another employee had came to the window with a disgusted look on her face and starred at me until I left the drive thru. I told her I'll be calling Dunkin' Donuts but there's no number to reach a manager. Something needs to be done. Especially when there's 5 employees doing nothing

My cousin & I have visited this location (dunkin donuts, 401 county rd 539, cream ridge, nj), a couple of times and sadly, the experiences we've encountered, have not gotten any better. During our most recent visit (july 2018) we were waiting in line to place our order and the patrons in front of us were greeted by the employees (all caucasian). When we approached the register, we were not greeted at all (we are hispanic), and most importantly, were rudely asked about what we were interested in ordering. The young lady claire had no shame in showing her disdain in assisting us and made no effort in being polite, or even professional for that matter. When we received our food order, both were not properly prepared. The croissant I ordered was completely burnt and had a mound of butter inside, making it inedible. Then our change was basically dropped in my hand (as opposed to be handed to us) as if we had some type of contagious disease. It was quite apparent that the behavior and incorrect order were definitely intentional. Then, the entire staff huddled in the back of the facility (while we were still inside) and then came back out laughing and carrying on.

As opposed to making a scene and being rude to them (as they were to us), we decided to leave the store (we are young, professional, business owners who refused to behave in the manner in which they were behaving). To add insult to injury, on our way out of the store, one of the employees got on the drive through speaker and began to condescendingly chant, "byyyye, byyyye", making it obvious they were happy we were leaving the store. We came back into the store and asked to speak to a manager and the response we received was "we don't have a manager here."

First and foremost, it is extremely disheartening that such things are continuing to occur every day in our society. We are american citizens (born in the usa), and should not be treated differently because of our ethnic background. We (minorities) have fought for this country and have sacrificed our lives for america.

Given other google reviews, it is apparent this behavior is a common occurrence in this particular location. To the unknown manager and owner of the dunkin donuts in cream ridge, nj, a note…shame on you for employing individuals who treat paying customers this way. Employees like claire (and the entire staff working) should not be employed by your company (or any other company for that matter)!

This location on 168-22 union turnpike, Fresh Meadows, Ny 11366 used to be great. But now employees were changed and I avoid going there at all. Once in a while, I miss my Dunkin foods, so I do pop in. And guess what? I feel sick afterwards. The food is disgusting. Expired. They drop things on the floor and put it back in your bag. I saw one employee do so. She also gave me attitude when I confronted her. They all team up against you, customer service is not of utmost importance to them. Looks to me they hire friends and family and just care for the paycheck. Company name means nothing to them. I am all about loyalty and I miss my routine of going there, so I have to speak up. Please fix this location. It has gone down hill significantly.

First and foremost I love your company, I'm always advertising how amazing your coffee is. The reason I'm writing is because I went to the Dunkin Donut on 256 Central Newark, NJ and I recieved horrible customer service that I didn't even make my order and drove off. I was really upset and had to travel out my way to a different location to purchase what I wanted. Very disappointing. I hope you able to retrain your employees so you don't lose a faithful customer.

Every time go with son get coolatta the machine is off they say cleaning they close at 9:00pm dont know why so early going on about 2 wks already used to go2-3 day now only in morning;did tell manager but still doing same thing.
They need to do something shutting off way too early and its been hot, humid no customer service skill in evening, morning crew is great always have what need and quick kudos, smiling, courteous thats need in evening too.

i visited the dunkin donuts in sebring fl.today July 2nd at approximately 1pm. i hadn't eaten breakfast or lunch and went to the drive thru. i ordered what was advertsed. the sign said 2 snack wraps egg and cheese for 2$. so i orders the wraps and a small coffee. i came around to pay and the price was 4.70$. i asked why and was told the snack wraps were not on special anymore. so i told the girl at the window to go check it out because the advertisment sais 2 for 2. well she came back after seeing the sign and said i'm sorry but the manager did not change the sign yet. I said well thats not my fault. I want the advertised price. so another fellow comes to the window and say's well it wasnt changed yet so you need to pay the full price. so i said NO you should charge me what is advertised on your drive thru. Then another fellow comes over and repeats $4.70. i said this is terrible i dont want the wraps and i will be calling your manager. I paid for the small coffee and i told him the shame of the whole thing is that "you're just going to end up throwing this away! with that he shut the window in my face... I hate to do this but his name is Ron. i dont want him to lose his job, but he should have more respect for customers. That's my terrible visit at dunkin donuts for today. your night crew is totally different. always pleasant. stacey barone

I was at dunkin donuts at highland ny. And after we had our coffe I asked to use the restroom and was told they had no restroom.. I asked to talk to the manager and he told me there was a portopotti outside in the back of the store. I went outside in the back of the store in the portopotti and it was the dirtiest most disgusting portopotti I have seen in my life there must have been 100 flies in there. Also there was garbage all in the back of the store and the dumpster has massive garbage overflow.. This store needs to be investigated... Thank you

I came to dunkin donuts on drive through on june 24th sunday at 10:00 pm! One male associate was working there and he was so rude to me and my boyfriend. We showed him tmobile baskin robins card and he refused to accept and not that he is like i have each and every right to not accept that card and he was so rude to us! He didnt even give a cup of water and he closed out the window

Store #341663..Will someone please do something about the service in this store, everything changed instantly apprx 1 month ago, when mgmt changed. I only continue to go there since its on my way to work, the drivethru is the slowest moving line I've ever seen on a constant basis . I go inside now and see why, while the counter customer have only 1 register open and 1 person making coffee while 3 or 4 driveup workers just stand there and talk and maybe 1 of there makes a drink there driveup customer, while someone else I can't see must be making hot food. Please please from all of us in line everyday. Do something about this horrible new management over there.

Thank you!

Store 349218.

This is the second time I've been charged twice for the same product. I buy my coffee, usually I buy 2 of them. When I get to work and I check my bank account I was charged twice. The first time I didn't do anything because it's not a lot of money but today I called my bank. It's not a lot of money but I can't be charged twice. It's always the same cashier. Dayana. I tried calling the store but nobody answers the phone. I called the 800 number and they said they are closed for the day to call tomorrow at 7:30. It's just 12:36 PM. the day has just begun!
What I am supposed to do?

I had many problems with store number 331289. Especially with cashier Mayna R. Today was the last draw. I ask to to give me the large Latte for free and instead she gave me the smaller coffee on my free peak reward. She give me what order she feels without listening first to my order. I had to correct her several times in the past. But this time she didn't bother correcting it since it was my free peak. I will never go to that store again. I been going there often and they don't listen to the order at all. I have to repeat myself several times is frustrating. At least if they don't understand English they should listen to the customer first. Not make up their order. Is not cheap to buy there customers should have this much problem with their orders. I had it with them. I told them it wasn't fair to have the small coffee on the free peak after I ask her several times. I am a regular customer and they treated me horrible.

On the morning of 6/14/18 I visited the Maple Ave location and ordered a veggie egg white with blk pepper and cheese. I was served a regular egg with cheese no bacon.

I visit this location daily as it is right across from my house and 90% of the time my order is wrong!

I feel they rush to beat the timet and dont pay attention to the customers needs.

My order number is 585 and it clearly states
Black pepper bacon with veggie egg whites

Transaction number is 3593585 and I need to be reimbursed and will not be visiting this locagion again.

They need to spend less time giggling and playing around while eating donuts on their shift. My email address is [protected]@gmail.com. [protected]

I've been working two month missed three days . late three times because of location . my boss has been treating me bad since day one i do my job good custumers love me . i even work extra hours. my boss told me she was takinh me off schedule a week because shr couldn't afford to pay everyone then ask me to work n i couldnt mske it. i called to ask for new schedule and she text she wasn't putting on schedule anymorr. now im jobless. she brings her 10 yr old daughter to work n she not an employee. all the staff complained about our boss because she dowsnt treat employees right . who do i talk to. im fired for no reason and she wasnt even going to call and tell me. thats so unprofessional.

I have recently made a trip to Dunkin Donuts at 146-17 Jamaica Ave, NY 11435 on Friday April 13. . I am a regular customer at this location, have been going there for the past 2 in a half to 3 years. Not really a coffee person but because the drinks at Dunkin Donuts has a variety, and very quick with making the drinks usually never have a problem. But at this location of Dunkin Donuts 146-17 Jamaica Ave, NY 11435 I purchased a medium Ice Caramel Latte with whip cream at 4:49 pm, which I purchased before heading to class. Everything was going well I had the drink with no problem it tasted fine to me until later that evening while I was in class around 6:30 pm. The moment I reached home I had to constantly go the bathroom nonstop. Not just once or twice I went about 7 to 8 times that evening and the days that followed. This continuation of my going to the bathroom continued into Sunday 4/15 to the point I had to go to the ER and receive IV because I was very dehydrated along with other medication as well as getting other test taking while being there for 8 hours. I was in a very uncomfortable state the entire weekend and very frustrated. I have never experienced something as this ever before going to the bathroom so many times in one day with this going on for the entire week from 4/13-4/19. It's very unfair and I am deeply displeased with this purchase I made from Dunkin Donuts.

Monday threw Sunday spending $61.46 Its rare that we get what we pay for. The espresso machines are rarely cleaned resulting in watery espresso its become an EVERYDAY occurrence where we have to return our coffees & we get treated like complete [censored] by management[Melissa] I've never met a manager so unprofessional and disrespectful in my life. We called not 5 minutes ago asking for the store number and while trying to explain what I ment she said "you can call someone else" and hung up in my face. This women is rude, disrespectful, she uses foul language with customers such as myself calling me a "b[censored]" I'm absolutely baffled at the fact that anybody would want somebody like this running there stores! Considering your employees and your product makes Dunkin Donuts what it is she makes your company look absolutely terrible! I am beyond exhausted with being treated in such a manner and quite frankly I believe this woman should be terminated she is not fit to work in public!

6/05/2018, I just left the Dunkin donuts on Broadway in Menands, NY. I have been coming to this establishment for over 5 years on an everyday basis before work. now I personally work in the customer service field for the department of health in NYS, we get gift cards all the time for this establishment, and today was the worst experience I've ever had. I placed my order when I was in the drive thru and the lady on the other end of the intercom asked if there was anything else so I turned around to my 4year old in the back seat of my car and asked if he would like a chocolate milk, mind you this is everyday routine... before I could even finish getting the words milk out of my mouth the lady screamed through the intercom helllloooooo... in the rudest manor ever as if I was annoying her. I get to the window to address the matter with a manger and when I asked for a manager everyone behind the window looked like a deer in head lights. the young lady who was about to hand me my order looked at me like she was scared to tell me who he or she was mind you there is over 6 employees in the establishment at this time, but everyone says there is no manager available. then refused to give me my order because I had let them know since they couldn't be fourth coming I would be contacting corporate about this matter. For some one such as myself who has worked in the customer service field for over 13 years this is the worst experience ever. To be addressed in such a rude manor and also shunned away because no one wanted to take responsibility for their actions.

Hi my name is deangel montgomery i was emailing you guys because of a manager of dunkin donuts in gulf breeze 250 Gulf Breeze Pkwy, Gulf Breeze, FL 32561 by the name of Tracci ruff is threating her empolyees inside of the resturants she has black mailed several of her employee and i am a witness to this inccident my husband work there Night and day, she threat him and he has a stomach virus from the donuts that are eatin over there, she also harasses me in order to get him fired i want this to stop before it goes out of hand she does not want to transfer him because she is dating his brother and refuse to let my husband slip even on a stomach virus and its causing other costumers to have gotten sick she is causing people stomach viruses and still haing them work, the maddness have to stop shes causeing disgusting service and seem to sometimes never cleans her racks . the screen shots are how she treat her workers and he couldnt come in that day cause he has a stomach virus but she does not care the manager by the name of tracci ruff

I went to DD on Route 66 in Middlefield, CT today at abut 1135 and as I entered, I was the only one in line. There were 5 or 6 workers in the store and only two people waiting for their order. I waited several minutes and was not greeted or acknowledged by anyone. I said excuse me and no one answered. I elevated my voice and said it again. I got a response and asked if someone was going to take my order. The store manager (Brittney) said "we are making drinks for these two people". That was all that was said. I asked for the manager's name and she gave it. I took this as "can't you see we're doing something" thus completely ignoring me as an individual and certainly as a customer.

I normally have very good service at all other DD locations.

I would expect Brittney to get some retraining in what I perceive the DD values and expectations are. As I was never waited on, there is no customer number or reimbursement required.

Yesterday was national Doughnut Day Krispy Kreme gave out free doughnuts however Dunkin Donuts Made You Buy a drink in order to get a free donut. So take that and chew on it because obviously your corporate is too cheap give out a free donut wonder who the good idea fairy was on that one. Krispy Kreme will get my business from now on and you can put sprinkles on that. You're welcome okay

Hi, I am usually not one to complain, but i have absolutely had it with your location on Hwy.20 west, McDonough, Georgia, and todays visit just topped it off, Every single time i have been there they have messed my order up ! I mean every single visit ! One time was they were out of every flavor i like, never got that credit back on my order to go account, next time was they were out of whipped cream, which isnt so bad, next time i waited 15 minutes, next time they just had no clue how to make a frozen coffee, and it was horrible, she even said she didnt know how, and today my daughter spent 15 minutes in drive thru, not exaggerating, just to get a iced coffee, which i hate, so another screw up, and another $5 down the drain ! I am going to delete this app, and start going to Starbucks . I have been in food and beverage business for 35 years, and i think you may need new management in this location, because they suck ! I have never had a problem with any other location around my area either, so i will take the estimated $25 i have wasted on this app, and eat it, but just thought you may want to know, they certainly not helping your company look very good ! Thank You ! Cindy McDaniel