Dunkin' Donuts

The customer service was not pleasant. The wrap was burnt and the egg is missing. See photos below. Amwent thru drive thru and asked for jelly and was told there was a upcharge of 50 cents. Why? If I would have went into the store and the condiments are on the counter I could take however many I want. Please look at that sandwich photo. DISGUSTING! I chose your store to purchase my breakfast and this is the service and food I received? I could have chosen McDonald's instead. Is this how all Drive thru customers are treated? I need a refund or coupon or something. NOT A GREAT CUSTOMER SETVICE EXPERIENCE!