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1.8 1347 Reviews

DISH Network Complaints Summary

281 Resolved
1064 Unresolved
Our verdict: When using services from DISH Network with a poor resolution rate, be vigilant. Understand the common pitfalls other customers have faced. Prepare thoroughly for any interactions with their customer service, and consider alternative solutions if your issues are not addressed satisfactorily.
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6:01 pm EDT
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DISH Network dish is terrible

I scheduled an appointment to have a technician service my home to install internet service. The technician failed to show to two separate appointments. I took two days off work to wait for a technician that never showed up. I did not receive a courtesy call on either occasion. When I called to complain and cancel my service they refused to cancel it. I spent over two hours on the phone, and after speaking to NINE representatives I finally got my service canceled. It has been TWO months and I am still being charged for the service I never got! They are extremely condescending and rude when it comes to complaints, and they don't listen to the customer but rather argue with the customer! They are horrible. I was able to get DirectTV service for half the cost, and twice the channels. Furthermore, Dish constantly changes the channel line ups. We have had Fox Sports, A&E, and Blockbuster canceled by Dish over the last few years. They cannot reach agreements with cable networks, and so cancel the service/channel to their customers constantly.

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MikeL DISH
MikeL DISH
Denver, US
Sep 26, 2013 9:15 pm EDT

DC_728,

I can understand your frustration from that and would be more than happy to help you if you could please private message me your account number so I can take a look! Thank you for your efforts!

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5:16 pm EDT
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DISH Network better off than dial-up

If you live in a rural area, your only option for high-speed Internet service is satellite - forget cable and DSL. DishNET is one of the very few satellite Internet providers. Satellite Internet service has significant drawbacks - it's slower than cable or DSL, is unreliable (goes out during thunderstorms or for no reason at all), and is subject to data caps. These are the reasons why DishNET sucks:

For one, it's outrageously expensive - here are the available plans:

$49.99 / month - 5 GB Anytime Data and 5 GB Bonus Data @ 5 Mbps download speed
$59.99 / month - 10 GB Anytime Data and 10 GB Bonus Data @ 10 Mbps download speed
$79.99 / month - 15 GB Anytime Data and 15 GB Bonus Data @ 10 Mbps download speed

Each plan requires a 2-year contract and a $10 / month equipment lease fee. If you bundle with Dish satellite TV service, you save $10 / month - yay!

As noted above, DishNET is subject to monthly data caps. Each plan is divided into what are called Anytime Data and Bonus Data. Bonus Data is only used during off-peak hours (2 am - 7 am). DishNET uses misleading advertising - they claim their $49.99 / month plan includes 10 GB of data, but only half of it can be used during the day.

Should you exceed your monthly data allowance (which you often will), your service will be reduced to dial-up speeds (approx. 128 Kbps download) for the remainder of the month. If you want more data, it will cost you $10 for a measly 1 GB!

All satellite Internet providers (as well as mobile phone service providers) impose such limits. They claim the reason for them is to improve service by minimizing excessive usage - that's not true. They do this in order to make more money. A report explaining this can be found online.

In conclusion, DishNET is a joke. You're better off with dial-up!

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9:11 am EDT
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DISH Network the hopper and the billing process

when we upgraded to the hopper it was mandated by your company that payment would automatically be taken out from our account
now your sending me late notices all the time and demanding payment
I refuse to pay double for anything
What right do you have to threaten me with turning it off when all the choices have been taken away by your company
I don't even know now why we upgraded it has been nothing but trouble
Our verizon bill has skyrocketed thanks to your company
something never talked about by your representative or your info packets
The wifi connection when installed evidently piggybacks off our verizon when downloading so it is no longer plugged in
I somehow don't think it made a difference though as the notice of overages is still happening and we are not downloading anything
so the unit provided by your company evidently has some sort or connection still even though the connecting part was removed by me
we may have to shut down our verizon wifi because of your company
I used to be happy with the service from your company and now all I want to do is quit all of it and just disconnect from the world totally
So congratulations on turning a happy customer into a miserable customer
I sincerely hope that there is a real person reading this email as I think it is very important for someone to look into the practices of this company before it is too late and you become another at&t

Account Number: [protected]

BEWARE THE PIGGYBACK WIFI ATTACHMENT!

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DrewW
Tulsa, US
Apr 09, 2011 3:53 pm EDT

Dish network doubled the cost of our monthly services without our authorization. They claimed to have sent out an email and a physical mailer notifying us of the changes, but after getting on the phone with a supervisor, she told us that dish only sent notifications that the price would change to 2 states that required them and oklahoma is not one of them. this is highly shady business practices and is very nearly bait and switch tactics.

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GZWW
Mayfield, US
Aug 02, 2013 10:15 pm EDT

DISH HAS DROPPED OUR LOCAL CHANNEL 12 TV PROGRAMING IN WESTERN KENTUCKY. IS THIS ANOTHER DISH MOVE TO COLLECT MORE MONEY? IS RAYCOM A PART OF THIS PROBLEM? LOOKS LIKE WE ARE LOSING LOCAL WEATHER, NEWS AND SPORTS. BEWARE UNIVERSITY OF KENTUCKY BASKETBALL FANS.

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melvin lewis
Houston, US
Nov 16, 2013 1:05 pm EST

complaint old channel from views customer.

MikeL DISH
MikeL DISH
Denver, US
Apr 12, 2011 4:11 pm EDT

I came across your post, DrewW, and wanted to offer some assistance. Could you tell me what exact charges you noticed increase on your bill? It's important to keep in mind that the programming we provide is owned by other companies, and our prices are based on what we must pay those companies. Even though costs can change when contracts are renegotiated, we work hard to keep them as low as possible. We continue to offer the lowest everyday price in the pay-TV industry, saving our customers money every month as compared to our competitors!

Hope that helps!

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11:02 am EDT
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DISH Network misleading advertising

I live way out in the middle of nowhere and the only way I have to obtain internet service is by mobile broadband or satellite. I tried mobile broadband and that is another issue I will address later. What I want to say is, if you are contemplating using any satellite service for your internet access...forget it. They all claim to offer a "4g or better" download but, in fact, it truly is only slightly faster than the old dial-up modem gave you. True, if you measure download speeds with their site (hughesnet.net) it will show you have 4gbs or better, but you may die of old age waiting for other sites to load. Two tin cans and a piece of string would serve you better.

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irishmouse
munds park, US
Jan 24, 2015 1:47 pm EST
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Cant get a hold of anyone on the telephone for hours, long waiting list for live chat and emails not returned. We dont even have an office to go to in our town. All this company wants is to sell more bundles, and afterwards you dont exist. Not to mention i cant even stream movies on your slow internet. After breaking our contract with you, to go with the other guys, you extorted monies that will spin anyones head but in the long run the word of mouth will prevail. Take that and hop it.

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2:01 pm EDT
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DISH Network false billing

I began my Dish Network service in March 2013. On March 26, 2013 I received a call from Peter (last name not given) and I gave him my debit card number and specifically repeated to him three times during our conversation "Do not bill this card until the first of the month. I am retired and my retirement check is always posted on the first of each month. My account in empty by the 26th of the month and processing my bill before the 1st of the month will always come back as "insufficient funds". After he agreed to process my payment on the first of each month, he IMMEDIATELY ran my debit card, not once--but TWICE on the 26th. After I had spent twenty minutes on the phone explaining this to him. Now, each month my card is processed on the 1st of the month and immediately paid.

Every month since then (April and May) the bill is still processed on the 26th and each time a different person calls me up and tells me that my card failed. Each month the run it through on the 26th, twice, and each time a different representative calls me up. For the month of April, it was Roberto, who said that he couldn't process my bill on the 1st of each month, it has to be processed on the 26th. He, too, ran my debit card number, twice, on the 26th of April (even though April's bill and already been paid. I explained to him (three times during our conversation) that my retirement check in posted on the 1st of each month and there is no money left in my account. He told me, "I can't process your bill on the first, it must be on the 26th of each month. I finally said, "Either process my bill on the 1st or come and get your satellite dish!"

On May, Rachel, called me after she process my bill, twice, on the 26th. Again, I repeated the same story and asked to speak to the supervisor. She "accidentally" cut me off. I asked Rachel to remove all the pornographic channels from my account. She did, and the increased my till to $84, 58 cents a month and REMOVED my favorite channel, GMC. Which is 180 degrees opposite of pornographic. Finally I went down to the local representative to ask for the regional manager's name and address. She stalled for over thirty minutes and instead of giving me her business card, she took my name and number and promised to call me back with two hours with the names and numbers that I asked for. She was so pleasant that I actually believed her. No one from Dish network has contacted me and it has been three days.

My June bill was processed on the 1st of June, and I will cancel on June 30th. I am paying for 25 channels all the rest of "Pay for View" and "Video on Demand" which cost for each movie. I think either, "the left and doesn't know what the right hand is doing" or Dish Network is deliberately not being customer friendly. Either way, on the 30th of June I am instructing the local representative to come and get their satellite dish on June 30th and cancel my account. $85 per month for only 25 channels is totally too much to pay! And I would rate their customer service as an F (failure)!

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MikeL DISH
MikeL DISH
Denver, US
Jun 13, 2013 3:20 pm EDT

MariePhipps,

It would be my pleasure to assist you with this situation as I found it interesting! The billing schedule, including the due date that autopay will automaticlly pull the funds from your account if you have it set up, is not able to be changed or adjusted for any customer once the account is activated as it's entirely dependent on the date of activation. If you could please private message your account number to me, I'd be happy to look into and further assist you. Thank you!

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10:56 am EDT
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DISH Network dish tv recharge not credited to dish tv

I have recharged a sum of rs 250 on 02/06/2013 online for my disth tv vc no [protected]. The order no from ccavenue is & bull; order iddt0102730263. But it is still not processed. Please do the needful to recharge my dish tv account
Details received from ccavenue is as given below:
• order iddt0102730263
• date & time02-[protected]:15
• mobile no. / subscriber id01515307476
• recharge amount250.00
• amount paid 250.00
• coupon face value n/a
Prem shanker shrivastav
Mobile no. [protected]

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vishal chaudhary
, IN
Sep 04, 2013 6:29 am EDT

i want to transfer my balence to other viewing card no please help me
CURRENT VC NO=[protected]
TRANSFER TO VC NO=[protected]

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11:44 am EDT
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DISH Network false advertising

I need some clarification on a service that Dish offers. I signed up for Dishnet (internet). I have no choice but to use satellite internet due to location of my address. Dishnet is like a cellular data plan. I get 20GB a month at 15mbps download 5mbps upload. I can only use 10GB during the daytime and the other 10GB between 3-7am...not cool!
Dish keeps advertising on TV that you can watch all your favorite shows and movies anywhere in your home on a TV, laptop, phone, tab, and/or any other supporting electronic device. So if i have a tab and want to watch a tv show using the Dish's application, then i have to have an internet (wi-fi) connection to my tab right? So now i am using dish internet to watch a dish show on my tab, as they advertise, but now I am soaking up my data usage that DISH limits...still following me? My DISH DVR has to use the DISH internet to allow me to watch a DISH "On Demand" movie. One movie could be between 2-3GB or more. A couple of movies could use up my monthly data allowance real quick. How is it that their advertising commercials say that customers can do anything they want using the Dishnet internet service, but I cant watch or play movies, shows, youtube, games, and all kinds of other (anything) stuff? Does anyone else have an issue like this?

I used to have unlimited DSL. I had to cancel my netflix, xbox live, hulu plus, and several other accounts because i am now limited.

So, how is it that they advertise the satellite internet on TV with customers saying "I can watch all my favorite movies and TV shows?"

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COD gamer
, US
Jul 11, 2013 7:44 pm EDT

Yeah I had to cancel my Xbox live because of that same reason I have the second plan where you get the 10 Mbps and because it is satellite I can't do anything except buy stuff on the arcade store and I think dish probably screwed A LOT of people with their false deals also someone needs to really tell them to allow some type of service like AT&T Internet service they would have A LOT more customers if they did that by the way is their any way to connect on Xbox live even if you have it just asking

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SatelliteFan
, MX
Jul 09, 2013 2:22 am EDT

You said you can do all those things. Just because there is a limitation doesn't mean that you cannot do it. How you use your Internet is up to you. But for the features of the tv service it does require Internet. Whether it be dishnet or any other Internet provider. Personal responsibility on that one.

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12:16 pm EDT
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DISH Network bait and switch costs

I called Dish to inquire about the cost of TV and internet service. Jessica Singh was the rep I spoke to. I agreed on America's Top 200 TV package and 12mbps internet service. This would include 3 rooms of TV, wireless internet and the Hopper. She also said for a 3 month promotion, I would get Premium channels, HBO, MAX, SHO and STARZ and Blockbuster for free. She quoted me $86.22 for the TV and internet a month for the first 12 months and then $116.22 for the next 12 months plus any taxes. I specifically asked if there were any hidden charges, extra charges, or anything else and she said no that is it. I had a $50 referral coupon and asked about using it. She said that I had to wait for my first bill there was nothing in the system to credit it against. She said all I would need to do is call billing and they would apply it, once I received my first bill. I was told I could choose to set up the internet myself, or have a tech come out for $50. I choose to do it myself. Well for 12mbps internet service a tech does have to come out, so I had to take 1/2 days vacation to be there for the tech to get the internet working. They didn't charge me anything, but I am out 1/2 vacation. I received my bill and the amount due was $140.73! I noticed they were charging me $65.31 for the premium channels and crediting $45.00, Blockbuster charge was $14.50 and credit was $10.00. So much for free! I was also being charged for 2 Joey receivers at $10.16 a month. A joey receiver allows for TV in the additional two rooms. Again Jessica said the total included three rooms of HD TV. I called and was told that the billing is actully 1 month and a second month was pro-rated. I asked why the credit for the premium channels and Blockbuster wasn't pro-rated. The person said their billing computer progam dosen't allow that. They will make the credit it up at the end of the 3 month promotion. So much for free! I next asked what is my monthly TV and internet billing going to be. She said $108.95 for the first 12 months and $148 for the next 12 months. I went over my conversation that I had with Jessica when I was sold the package. I said Jessica told me that my cost would be $86.22 including EVERYTHING for the first 12 months and then $116.22 including EVERYTHING for the next 12 months plus additional taxes. I was getting upset and asked if this was something that happens regularly at Dish? Sounds like the old "bait and switch" to me. The lady said there was nothing she could do. I said what about the $50 referral coupon that Jessica said I could use on my first bill? The lady said I couldn't use that now, it had to be used when I first called in. She put me on hold and came back and said they could apply a 10 month credit of $5.00. I explained that is not what I was told when I odrered my package. I feel like Dish being unfair with quoting me one cost for their service and then charging me quite a bit more. Over the 2 years they are charging me an additional $654.12.

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MikeL DISH
MikeL DISH
Denver, US
Sep 11, 2013 11:46 pm EDT

computerfrk1,

I see you ran into a situation with your billing and your service being shut off not too long ago and wanted to check in with you to see if you were able to get it worked out. Please let me know and private message your account number if I can further assist you.

MikeL DISH
MikeL DISH
Denver, US
Sep 11, 2013 11:42 pm EDT

Susan,

I'm sorry to hear about your poor experience with us and we hated to have seen the situation come to that! I would appreciate your efforts if you could please private message me with some details so I can get us headed in the right direction on getting it resolved. Thanks!

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computerfrk1
Terrell, US
Aug 03, 2013 7:52 pm EDT
Verified customer This comment was posted by a verified customer. Learn more

They did me the same way I didn't have all the same equipment Greg had but the story is almost the same except for me I told them I could not pay the bill and I had cut the premium channels off well before my deadline so I chatted with an agent named Mark and he told me the same as above so I paid it however I even asked if I would get shut off and I was told no. Today I got shut off and they try to bill me for the rest of the contract I will sue the hell out of them and if anyone wants to join then be my guest

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scarlson
Surprise, US
Jun 28, 2013 4:47 pm EDT
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The situation posted by Greg is so similar to ours. I have filed a complaint with the BBB. It should never get to this.
Susan

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Mark H DISH
, US
May 14, 2013 5:27 pm EDT
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Hello Greg, my name is Mark and I work for DISH. I definitely see that this has been frustrating and we will be hapy to look into this and see how we may help. Please email for assistance.

Thank You

Mark Haakenson
Social Media Representative
DISH LLC
mark.haakenson@dish.com
3 pm – 11 pm Sunday through Thursday

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11:52 am EDT
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DISH Network couldn't install - won't let me out of contract

I ordered a move of my Dish service. The technician couldn't install at the new condo site, because the internal wiring was not compatible and he would have to tap into the outdoor box (that Time Warner owned), run wire 600 feet to the building, snake the wire up the side of the building, drill through the balcony wall, into the master bedroom, drill through the master bedroom to run wires across the floor to the other side of the bedroom, where he would drill through that wall to get to the family room for hook-up. Dish won't let me out of the contract and is charging $227.50 in early termination fees. They say my contract is for the previous residence only, but my contract says no such thing.

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MikeL DISH
MikeL DISH
Denver, US
Jun 11, 2013 1:48 pm EDT

masterjobs.net,

Thank you for bringing any concerns of this nature to our attention. We would like to look into them further for anyone who'd like some assistance if they can please private message me with their contact information so we can have someone reach out to them. Thank you.

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masterjobs.net
, LV
Jun 04, 2013 1:58 am EDT
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Read reviews and complaints from employees about working at Dish Networks http://masterjobs.net/dish-network

MikeL DISH
MikeL DISH
Denver, US
May 07, 2013 8:50 am EDT

marceljulie,

I appreciate the information in the responses to your situation and would love to help you! If you could please send me your account number in a private message, I can look over everything and further assist you. Thank you very much for your cooperation and I look forward to hearing from you!

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Taylorh2
Aurora, US
May 06, 2013 1:42 pm EDT
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Yes. Sounds that way to me too.

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10:21 pm EDT
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DISH Network lies to secure contract, overbilling, scam

This is my second complaint. Dish salesman lied to me about their internet service to secure a contract. It does not work with xbox live!. For the short time that I had it connected, their internet service was non-functional more than it was functional. I got tired of it and switched to a local cable provider for internet. I alerted dishnet to pick up their internet equipment, which they did before easter. I am still being charged for internet. I just talked to a representative, who told me that he can see that I am still using his internet service... Even when I have no equipment. Dish and dishnet are both scams. The salespeople lie to get you to commit, and then they screw you any way that they can. Their billing for internet is simply a scam. They will run you past your limits and then offer to charge you more for "better" plans. They see me as using their internet when I have no modem and no dish... What a scam!

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MikeL DISH
MikeL DISH
Denver, US
Sep 27, 2013 7:53 pm EDT

The Lidman Foundation,

I came across your post and would be more than happy to assist you if there's anything you need help with! Please let me know.

MikeL DISH
MikeL DISH
Denver, US
Apr 25, 2013 12:03 am EDT

chunt110,

I see your frustration given the situation and would be more than happy to assist you in getting it straightened out! Did you have TV service set up at all and could you please private message me with your account or phone number so I can look up your information and see what options we have? I'll look forward to your response!

The Lidman Foundation
The Lidman Foundation
Lewisville, US
Apr 23, 2013 12:39 am EDT

just ask brenda

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yepi6
, VN
Apr 23, 2013 12:07 am EDT

I hate lies, I think you should appeal to those who have more responsibility. play http:www.yepi6.org | http://www.kizi-2.net

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11:18 pm EDT
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DISH Network no bill, but charged credit card 3 months after disconnect

I subscribed to Dish Network in December of 2012, after my contract had ended with Directv. Dish offered a 2-year promotion that would lower my monthly bill to about half of what I paid DTV, and at the time, DTV could not compete with that offer. For the entire 3 months of my subscription with Dish, I experienced frozen pictures, and the advertised Hopper never did show a television show or movie in its entirety. Customer service was a joke. I would stay on the phone waiting for assistance for at least 15 minutes per call; and their remedies in fixing my problems never lasted over 24 hours. After about 3 months of this mess, I called DTV and explained that I wanted to come back. At that time, DTV offered me a comparable package for a slightly higher rate than Dish, and I did not hesitate at the offer. In addition, DTV offered a $200 Early Cancellation Refund for leaving the other satellite provider. I knew that I could not keep the service with Dish for the contracted 24 months, so I went back to DTV.

When I called Dish to disconnect, I told them the reason for my discontent, and also explained that I had chosen to return to my old provider, and that I would gladly pay the Early Cancellation Fee (which had been explained during my initial telephone installation order. They told me that I would receive a bill ($383.00) for the time left on my contract. This was a lot of money, but it was worth it to end my mistake with Dish. Again, I ended the service in December of 2012. From December 2012 until March 25, 2013, I repeatedly called Dish to inquire about this bill. To this day (April 9, 2013) I have never received that bill. Each time I called to inquire, they told me that the bill would be sent in the next few weeks. However, on March 25, 2013, I received an email from Dish notifying me that they had charged a credit card (from my previous account) the amount of $383.01, which was the Early Cancellation Fee. I was not pleased with this because the charge was never authorized. More importantly, I had never received this bill, as they had been promising since my disconnect in December 2012. I contacted Dish on that same day, and requested a copy of the bill. The said that it would be sent (again) in the next week. After calling Dish every other day since March 25, 2013, I did receive a letter on April 5, 2013, advising me that my account with Dish had a "zero balance". I called the number on the letter, and (again) requested a bill. That representative told me that the bill was sent out on the same day as the letter and I should receive it on the following day. I waited until April 8, and still no letter. I called Dish again on April 8, 2013, and was told that since Dish charged my card on March 25, 2013, no bill would be generated. I asked that representative to verify on my account that I had requested this same bill since December 2012. She verified that this information was on the account. After being promised a bill for the past 3 months and was repeatedly advised that the bill would be mailed. On April 8, 2013, this representative finally informed me that no bill would ever be issued. The representative stated that she would email me the bill 'since I had repeatedly requested a bill, and there had been a misunderstanding'. Of course, I never received the emailed bill.

This angers me for a number of reasons: my experience goes beyond untrained Dish representatives who gave out wrong information. My experience points to an orchestrated reprisal of customers who are so dissatisfied that they chose to end the service before the contract period. I believe that Dish is fully aware of the offers of their competitors in the area of promotions to switch mid contract. All of these promotions require a copy of the bill which contains the Early Cancellation Fee amount. I believe that Dish purposely withholds this bill as a way of punishing the customer for ending their contract. It is a shame that Dish did not us this ingenuity in keeping the customer in the first place.

I had already decided that I would pay the Early Cancellation Fee regardless of any offer received from a competitor. However, I have an issue with Dish pulling an old credit card and charging the amount without any bill showing these charges, or even notifying me that they would be charging the card (until after the fact).

I would advise any customer that is unfortunate enough to use Dish Network, to never use your credit card as a method of payment. Actually, I would advise against choosing Dish Network in the first place.

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MikeL DISH
MikeL DISH
Denver, US
Apr 11, 2013 11:10 pm EDT

L. Wilkerson,

That's unfortunate to hear of your frustrations with the service and I would be more than happy to help you in getting this straightened out! Could you please private message me your phone number so I can review your information and assist you further? I would appreciate your efforts and will look forward to speaking with you!

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1:26 am EDT
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DISH Network refund

I signed up with Dishnet work in a two year contract, Dish promised no price increases untill feb 2013, They lied., no only did they increase the bill, they also dropped channels., they did not keep their promise but expected me to keep my two tear agreement, . well I kept my part of the bargin, then i canceled, i had over a $80 dollar credit on my account . they sent a box to return equipment which was to cost $17, again I fullfill my part of the bargin, It has been canceled since Dec 2012 and i have yet to see a refund.. oh yes, Dish has had the nerve to send me junk mail asking me to come back ... If you try to contact someone about the account, their phone reps, just pass you on to a endless recording . . Buyer beware, stay away from Dish net work, who in their own mind claim to be highest custumer service... dream on Dish, truth is, They Lie...
Dan from Hannibal Mo

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tianna lea
, US
Mar 05, 2019 9:17 pm EST
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I just order dish and I am a new customer. I only had the service for a few days I don't think its been a week yet. I'm not happy with the service I ask the rep for all kids channels like Disney nick nick jr etc I only have cartoon network I also asked for certain other channels for myself that I don't see its a bunch of nothing channels I paid 329.00 to start my service I called to try and cancel and get my money i paid and was told i couldn't get a refund cause i purchased the equipment! i was never informed that me paying 329.00 to start my service was me paying for equipment why would i purchase the equipment? like that's so wrong and i feel like i got beat for my money then i was told to sell the equipment! i wouldn't even give you guys one star

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shawn parker
Baltimore, US
Apr 08, 2015 9:30 am EDT

I order dish t.v and I wasn't able to get it so I need my refund.

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Henry Gross
Hawthorne, US
Oct 13, 2009 7:13 pm EDT

I signed up for Dish Network at the S C Kiosks both at Sam's Club in Gainesville, Florida with the understanding that I would get local network channels. I paid a $59.87 charge at the time of the sale. Dish Network was unable to provide me with local or any other network channel so I canceled the contract and was told that I would receive a refund of the fee paid at Sam's for the service. I took my receipt to them( S C kiosks) and was told that I had to request the refund before the end of 30 days by the salesman. This was the first time that this was disclosed to me and he said that it is stated on the back of the receipt. The receipt states that I have 30 days to return a product but nothing about a refund for services not provided. Next step is the Corp. office.

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Mona Harnish
San Bernardino, US
Aug 02, 2011 2:56 am EDT
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Dish owed me a refund of $178 since March, finally in June received $42 dated 6/11/11, have been trying since to get the $136 still owed, told each week check in process. As of August 1 still do not have check. Managers keep telling me in process. Call at least once a week. Now customer service reps won't give last name or direct phone #. Three previous gave but never once called back. Janette Hughs [protected], x 70379. Betty Ramirez [protected] x 52701, Justin Holmes [protected] x 47098... not that their numbers will do any good. Their voice mail but not one person has called back or will answer now.

MikeL DISH
MikeL DISH
Denver, US
Apr 04, 2013 8:35 pm EDT

Daniel t,

Thank you for your post and I'd be happy to help you with that! We hated to have seen you go! What the communication was is that there was a price-lock specifically on the America's Top packages up to that time, not on pricing in general. If you could please private message me your accout information, it would be my pleasure to look over it and assist you getting your concerns straightened out. Please understand that not everyone uses our shipping method to return our equipment to us, so we don't feel that it's fair to increase everyone's monthly rate to cover the cost of shipping. You are by no means required to use our method of shipping, but we make the option available to you. Thank you very much for your efforts and I'll look forward to speaking with you further!

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DISH Network america`s top 120 disclosure

Account# [protected]
Dear E care team, My name is Kimberly and I am emailing you concerning my account with dish network. I was told you are the one to go to concerning my problem with them. I filled out a PMF with their corporate office and was denied on 1/30/13. I put my account on suspend and while doing this I was not inform all of my disclosure information. I was not inform that putting my account on hold that I would be forfeiting my right to the new customer discount. After continuously paying my bill on time full amount they will not give me back my credits or discount.I was also not notify that I couldn't change my dish account to my new house with out being charged 100.00 dollars unless it was a year to the date from on signing up. At this time I was able to change on 2/1/2013 for free because that was my year date but today I was informed that I still have 18 months left on the account. I also payed a balance of $118.00 that when making this payment it would bring my balance down to 99 cents and when I contact them two weeks later I find out my balance is $83.11 I am emailing you in hope that you can help either get my discount back that I was paying of 34.00 dollars a month for America's top 120 or credit to my account that I feel I rightfully deserve or break my contract with no fee. Please contact me if you need further information about this matter at [protected] or e-mail me at [protected]@gmail.com. Thank you for your time and I hope to hear back from.

Sorry forgot to add that I have bin dealing with this matter since 1/25/13 and was just notify that I was denied from the corporate office on 3/1/13. I have bin informing every dish network representative that I was waiting on the corporate office decision and was told they didn't hear from the corporate office yet. Which I was lied to for months thinking they have not made a decision on my complaint please help me thanks again for taking the time to listen!

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MikeL DISH
Denver, US
Mar 02, 2013 12:46 am EST

Kimberlyo,

As I had commented on your previous post, I understand the situation you had and would appreciate your efforts if you could please private message me your account number so I can have a look. Thank you.

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DISH Network promised me 1st year a 1/2 off then went to full price after 3 months

I was looking for a better deal than Direct TV was offering. I called Dish talked about a package that gave me all I wanted. I was told that I would be able to get that package at 1/2 off for the 1st year then go to full price approx. $120 monthly. I agreed to sign up for that. After 3 months I get a e-mail that the 3 month movie package deal was ending and my bill would be going up to the $120. Not finding a phone number I tried the customer service chat. He told me he would gladly remove the movie package so my bill would not go up. So the salesperson lied to me and they are not willing to do anything other than remove the package I was promised free for a year. I am sure the sale people are on commission and will tell you anything to get you to sign up.

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Fraud Legal Services
Fraud Legal Services
Springfield, US
Apr 04, 2013 4:35 pm EDT
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Fraud Legal Services (FLS) represents individuals throughout the US who are victims of fraudulent charges, fee, contracts, reimbursements and claims. Our focus is on telephone, internet, satellite, and cable companies.

Based on the details of your complaint, I think we have a worthwhile case against the company.

The Consumer Fraud Act (CFA) holds the company responsible for any billing and service problem, even if it was not intentional. Also, the CFA makes the company pay my attorney fees if I am able to prove they are at fault and recover all or a portion of your disputed amount.

Would you be willing to allow me to represent you? There would be no cost to you, and I would not take any refund the company makes to you now or in the future.

If you don't want to give up on your dispute, you can submit the details of your claim to me online at www.fraudlegalservices.com or email attorney@fraudlegalresources.com or call [protected].

Let's make the company pay!
Blake Thomas
Attorney at Law
Fraud Legal Services

MikeL DISH
MikeL DISH
Denver, US
Mar 28, 2013 1:18 am EDT

jim rice,

Your post caught my attention as I found it interesting and would like to help you with that! I'm sorry that it came to the situation of parting ways with you as we've highly valued your business and it certainly hasn't been our intention to seem unhelpful in resolving your concerns with the service. If you could please private message me your account number, it would be my pleasure to take a look and provide you with further assistance!

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jim rice
golden city, US
Mar 26, 2013 8:01 pm EDT

yah how bout this

Chat

Close Print the Transcript Send an 'Off The Record' message Mute sound. Unmute sound.

Status: Disconnected

Rufus (ID: HZE): Hi, my name is Rufus (ID: HZE). How may I help you?
james rice: trying to look at ways to lower my bill
Rufus (ID: HZE): Hello, James, how are you doing?
Rufus (ID: HZE): I will be happy to assist you with your request in lowering your monthly bill.
Rufus (ID: HZE): I was unable to access your account with the phone number you have provided. Would you please provide a different telephone number or the 16 digit account number listed on your DISH bill?
james rice: I thought when I got this service I was getting the 24.99 a month for a year and it does not seem that way for the top 120 package may be under my cell
Rufus (ID: HZE): Thank you.
Rufus (ID: HZE): For security purposes, would you please verify the 4 digit Security Code on the account?
james rice: Rufus (ID: HZE): Thank you.
Rufus (ID: HZE): James, I'd like to inform you that the promotion is only for the new customers who are willing to sign up for the first time
Rufus (ID: HZE): I see that the online bonus credits was not applied on your account
Rufus (ID: HZE): You need to sign up for this credits within 45 days of account sign up.
james rice: Knew nothing about them
Rufus (ID: HZE): I am sorry for that you were not informed about this.
james rice: So its probly to late then
Rufus (ID: HZE): Yes, James.
Rufus (ID: HZE): I wish I could have done that for you.
james rice: What will the fee be to cancel and get a different satellite
Rufus (ID: HZE): The early termination fee on your account is $332.50.
james rice: cause I can get another service bundled with att for cheaper
Rufus (ID: HZE): James, I am glad to inform you that we do offer the bundled services for the best price.
james rice: I don't understand how I sign up for a year just like a new customer and get no discounts and yet I have had dish for 6 or 7 years and since I moved and put it in my name I get penalized
Rufus (ID: HZE): Thank you for your interest! At this time, we don’t currently have a chat support option for DISH Bundle (TV, Phone and Internet). Please call [protected] to place your order.
james rice: And when I moved the agent who sold me on it said I would get the discount over the phone what is the deal with that
Rufus (ID: HZE): You will receive the movie packages free for 3 months.
james rice: Movies for what bundling
Rufus (ID: HZE): No, James, if you move your services you will receive the movie packages promotion for 3 months.
james rice: The deal was though my credit sucked from my first marriage and the service was in my mothers name in 2006 when I first got dish when I moved I put service in my name so how am I being penalized as a new customer canceling but do not get the same promotions as a new customer makes no sense
Rufus (ID: HZE): I apologize for the inconvenience.
james rice: inconvenience I would like it explained
james rice: I have had service for 7 years
Rufus (ID: HZE): I'd like to inform you that the name on the account cannot be changed.
Rufus (ID: HZE): I see that you have signed up for the new services on 10/15/2012.
james rice: yes new services so where is the promotion
james rice: canceled the services in her name
Rufus (ID: HZE): You need to sign for this promotions manually.
Rufus (ID: HZE): Could you please provide me with your mother name?
james rice: monica rice
Rufus (ID: HZE): Thank you.
james rice: the old phone was 8 Rufus (ID: HZE): Thank you.
Rufus (ID: HZE): I see that the account was disconnected.
james rice: yes in oct of 2012
Rufus (ID: HZE): Yes, James, it was disconnected, you have signed up for the new services on 10/15/2012.
james rice: and this is getting no where I already know all of this what I asked is why am I not getting the new customer promotion that I signed up for with the contract
Rufus (ID: HZE): I am sorry, James, we do not have any option to sign up for new customer promotions on your account now.
Rufus (ID: HZE): It needs to be signed up within 45 days of account signup.
james rice: Are you serious I talked on the phone with the rep for me getting cheaper service for the year as a new customer why am I getting screwed.
Rufus (ID: HZE): Yes, James, I am serious.
Rufus (ID: HZE): I wish I could have done that for you.
james rice: When I started new service that is when it should have started
Rufus (ID: HZE): It doesn't start automatically, we need to sign up for those credits manually.
james rice: So when the sales agent on the phone says I get it for 24.99 a month for a year plus 3 movie channels and blockbuster I do not really get that kind of a rip off isn't it
Rufus (ID: HZE): I am glad to inform you that since you are being a loyal customer with us, I can go ahead and offer you the credits of $5 for 3 months.
Rufus (ID: HZE): James, I see that you have received the movie packages free for 3 months and a credits of $10 for 12 months.
Rufus (ID: HZE): You have received all the promotions except the online bonus credits, which we need to sign up manually.
Rufus (ID: HZE): I have not heard from you in a while and your chat window shows you've been idle, are you still with me?
james rice: Alright well I guess I am going to shop around then thanks for the info probly just pay the penalty since that's what its costing me in a year anywya
Rufus (ID: HZE): I am sorry to hear that.
Rufus (ID: HZE): I wish I could have really done that for you.
james rice: Well to late now have a great evening direct tv offer sounds pretty good
Rufus (ID: HZE): I am sorry for that.
Rufus (ID: HZE): It was a pleasure assisting you, is there anything else I may assist you with?
james rice: Nah you answered my questions of how dish does business to there long time customers
Rufus (ID: HZE): I am really sorry for the inconvenience causd to you.
Rufus (ID: HZE): I apologize, however due to the lack of response I will now be ending this chat session. I hope your lack of response means that the issue is now resolved. Please feel free to chat back any time with additional questions or concerns. Thank you for using DISH Chat, we look forward to assisting you in the future.
Rufus (ID: HZE) has disconnected. So yes I have been a long time dish customer and this is how they treat loyal customers

MikeL DISH
MikeL DISH
Denver, US
Feb 27, 2013 7:03 pm EST

Lucina Melendez,

I understand you've had some issues with what you were advised about your billing and would be happy to help! Could you please private message me your account number so I can take a look at everything and get it all straightened out? Thank you very much for your efforts and I hope to hear from you!

MikeL DISH
MikeL DISH
Denver, US
Feb 27, 2013 6:58 pm EST

norrell,

Your post caught my attention as I found it interesting! Allow me to assist. Could you please private message me your account number so I can have a look at it and see what all we have going on? Your efforts would be very much appreciated and I look forward to your response!

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Lucina Melendez
, PR
Feb 14, 2013 10:36 pm EST

Hi, I also was "jipped" into signing w/Direct. On 1/31/2011 signed on last day of offer. Package of 200 channels ($40.), 2 free Premiums for 3 months (9 mos. @ $16.) Latin Bonus Channels free for 1 mo.(11 mos. @$15) and 1 add. rec., Protection Plan free for 6 mos.($5.). On Feb. 1, Pack. went up $5. Latin up $15. and by years end up $115.00. This feb. 2013 new bill was $123.00.
Changed to Direct even though less channels (less garbage, higher price), but better res., DVR recorder, full premium package,
Also. still waiting for box to return receivers.

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DISH Network misleading sales pitch

I entered into a satellite tv and internet combination based on lies from their sales representative. I wanted HD satellite tv and high speed internet. I wanted specific channels...DIY Network, HG TV, Tennis Network, Velocity. I also told them that the internet service had to support X-Box live action. i even told them what games my kids play on line. They directed me to the most expensive tv package and the most expensive internet package. Verbally, I was assured that the tv and internet options selected would meet all of my needs and requirements. They lied. The satellite internet WILL NOT support X-Box live gaming. I found out today that I have a download limit, that I am not on the best internet plan...so my speed has been cut to nothing (unless I pay to upgrade). Also, some of the tv channels are only available with pay channels like HBO, Showtime, etc. When the three month trial was over on those channels, Velocity went away as well. The whole contract (tv plus internet) was based on lies. They will not honor what the sales rep. promised. DO NOT DO BUSINESS WITH DISH NETWORK OR DISHNET!

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MikeL DISH
MikeL DISH
Denver, US
Feb 28, 2013 12:38 am EST

chunt8440,

Your post caught my attention as I found it interesting and would be more than happy to help! I understand there was some confusion about the information advised upon initial sign-up of your account. Can you please private message me your account number so I can take a look? I appreciate your cooperation and will look forward to your response!

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DISH Network - dish network reward card

I subscribed to Dish Network for my apt on 05/21/2012 and I was offered a reward card of $75 for my 24 months agreement. I received my reward card after payment of 2-3 months of fee, by the end of July. I planned to used my $75 reward card for the holidays and finally when I tried to use it, it did not work as it had validity for only 4 months. I fail to...

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DISH Network rip off billing

My wife and I moved from Washington State to Atlanta, Georgia. We had planned on taking our Dish Network program with us. We rented a house that could not have a dish due to the trees and the landlord did not want a dish attached to the house. Centurylink, whom we had bought the system through a "bundle" stated that if we move and cannot take it with us, the contract is ended. So, we cancelled our Dish and moved across the country. A month later, we got a bill for $236.00. We explained to Dish that we could not have a dish nor use the system due to the trees and landlord. We were told by Dish's legal team that the CEO of the company requires, that eventhough you cannot use the system, you still have to pay. I spoke to my friend about the problem. He said that when his mother died, Dish made him pay the rest of his mother's contract, $180.00. Nice company. The CEO wants it this way, as I was told by Dish Legal. Beware of greedy CEO's and contracts at Dish Network, .even when you cannot use the system.

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MikeL DISH
MikeL DISH
Denver, US
Nov 29, 2012 3:25 pm EST

Dished Off,

Thank you for letting us know about that as I found your situation interesting and wanted to provide you with some assistance! If you coud please email me your account number, it would be my pleasure to look it over and see what I can do. I'll be able to determine the appropriate resolution to get it straightened out. My email address is michael.lemar@dish.com and I will look forward to hearing from you!

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DISH Network can no longer watch because of high-bandwidth digital content protection

This morning I woke to view my Showtime and HBO programs I had recorded last night. Only I found that not only can I not watch anything that I have recorded on these two networks but anything I recorded on TMC and Flix also. Then I tried to watch any of these network channels live and I am blocked out with this High-bandwidth Digital Content Protection. I went to my system info and I am turned on to receive this High band width Digital Content Protection. So I am missing about 40 channels. I tried watching them on the alternative unHD choice and I could not do that either. Dish network acted surprised and after transferring me to a "Higher Technician" I was told I would have to install a component cable ($10). Looking on the internet I learned that this cable is of lesser quality reception. What is going on here? Did these Cable companies not inform Dish of this problem or is there more here that meets the eye. I am outraged that as a paying customer to these companies that they so disregard their valued (?) customers. On their websites I find no contact info to file a complaint.

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Lindajune
Sacramento, US
Mar 26, 2013 11:53 pm EDT
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It's ridiculous that I am being punished for having an older tv (two years old). Canceling hbo after over a decade of watching. I can barely afford your service, let alone a new tv. You suck, hbo.

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TommyF@DISH Network
Littleton, US
Nov 07, 2012 7:08 am EST
Verified customer This comment was posted by a verified customer. Learn more

Hello there!

I'm sorry for any frustration and confusion experienced. The High-bandwidth Digital Content Protection is set by the channels themselves. We are aware about the HDCP on some premium channels. This is to protect their shows from being recorded and re-sold. Most newer TV's nowadays have HDCP built in, though some of the older ones do require the component cables because of the lesser quality. If you have any other questions, let me know here or at thomas.faust@dish.com!

Tommy Faust
DISH Social Media Representative

MikeL DISH
MikeL DISH
Denver, US
Nov 06, 2012 5:09 pm EST

Dish?,

I saw your post and would be happy to help with that as I can understand your frustration! What type of cable connection are you using right now? Is it an HDMI? What package(s) do you subscribe to? Have you recently made any changes to your account? What I strongly encourage you to do is private message your account number to me so I can take a look at everything in order to optimally assist you with this. I appreciate your efforts and look forward to hearing from you to get this resolved!

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DISH Network constant increase with auo bill pay

I am so sick & tired of having to call billing because the promotional price was adjusted . Auto bill pays was supposed to keep the price down, yet in a 4 month span, I have have to call & get that adjusted.
I keep getting excuses like "i don't know why the computer did that" or " the compute just assumed you wanted to UPGRADE to the premium package" & so on it goes...
In all Fairness, Direct TV pulled the same crap before i even got my dish hooked up.
Why did we go digital in the 1st place? will never get the truth..

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DISH Network wont let me out of contract i moved

I had been with Dish in Alaska for 12 years moved to Washington and because I could not get a line of site they let me out of my 2 year contract at that time no penalties no fees. I moved a few months later in to a house where I could get their services again so jumped on it as I really do hate Com-cast the local cable TV provider. I am not forced to move from my house in to an apartment and because my apartment sits where there is no possible way I can get a satellite signal from my patio they will certainly cancel my contract with a $400 dollar cancellation fee. I told her I would of never signed any contract that says if I can not use their services because of no line of site that I would agree to pay any fees, I am not cancelling because I want to I have no choice...her response was well you can put the account on hold...for what I asked I cant use your services I signed a year contract. Well the only option Dish offers is for you to pay the fees. I will never ever refer any one to Dish Network again. I truly had no issues with them in all the years I was with them and was just curious would anyone in their right mind sign a contract with a cable provider where if they had to move and Dish can not point the dish at the satellite sign a contract to pay the crooks for the rest of the contract? NOT I never would of agreed to that in a million years if they pointed that out. I am not cancelling because I want to its because I have no choice. CROOKS I WILL NEVER DO BUSINESS WITH THEM AGAIN EVER I WILL NEVER REFER THEM TO ANYONE I KNOW. I work in retail and we never tell our customers NO because then well they will do what I am doing...Bad mouthing them! Good job Dish what a way to have outstanding customer service.

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MikeL DISH
MikeL DISH
Denver, US
Nov 17, 2012 7:06 pm EST

dishnetworksucksbadly,

Your post caught my attention as I found it interesting and wanted to help! If you could please private message me your account number so I can review all the details of the situation, it would be a pleasure to assist you further and see what I can do. I appreciate your efforts and will look forward to this opportunity to get this resolved!

BeckiB@Dish Network
BeckiB@Dish Network
Englewood, US
Sep 22, 2012 12:05 pm EDT
Verified customer This comment was posted by a verified customer. Learn more

th!sman, I am sorry that this happened. I would be happy to review your account and assist you further with this in any way that I can. Please send your account or phone number to me at becki.barned@dish.com. Thank you!

Becki Barned
DISH Internet Response Team
becki.barned@dish.com

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Kimberly Colson The Advocate
Aiken, US
Sep 22, 2012 7:39 am EDT

Shoe Studio in Augusta, GA., is a lousy & unprofessional shoe store; they don't have a good variety of shoes compared to other stores, the Asst. Manager is a ### (white lady with a real attitude problem/maybe she's not getting enough sex at home or something), she keeps intimidating customers as soon as they walk in the door, and their business policy, is discriminating against new-hires based on race or sex.. When I applied for a job there, The Asst. Manager was rude to me, took my resume & application, and she told me that she doesn't like to hire men or work with "black people", then The Store Manager came out, interviewd me for the job and hired me on the spot. So far; I experience the Shoe Studio Management staff- is business incompetence, poor customer service, continued discrimination against african-american customers, constant lateness with paying employees on payday (some employees have quit for not getting paid at all!), and unprofessional & incompetent behavior on the part of this horrible Asst. Manager, The Shoe Studio keeps losing good customers because of their ###, I don't even want to work there anymore, and I certainly wouldn't be caught dead shopping there! And word from the augusta rumor-mill, is that soon this lousy branch maybe going out of business.. Well I sure hope so, it's a pretty crappy place to work, and I hate to see customers get their feeling hurt for shopping there...

DISH Network Customer Reviews Overview

DISH Network is a popular satellite TV provider in the United States, offering a wide range of channels and packages to suit different needs and budgets. Our review of DISH Network found that the company has a lot of positive points that make it a great choice for many consumers.

One of the biggest advantages of DISH Network is its extensive channel lineup, which includes over 290 channels in its top-tier package. This means that customers can enjoy a wide variety of programming, including sports, movies, news, and more. Additionally, DISH Network offers a range of customizable packages, so customers can choose the channels they want and avoid paying for those they don't.

Another positive aspect of DISH Network is its advanced DVR technology, which allows customers to record and store their favorite shows and movies for later viewing. The company's Hopper 3 DVR is particularly impressive, offering 16 tuners and the ability to record up to 500 hours of HD programming.

In terms of customer service, DISH Network has received high marks from many consumers. The company offers 24/7 support via phone, chat, and email, and its representatives are generally knowledgeable and helpful. Additionally, DISH Network has a user-friendly website and mobile app that make it easy for customers to manage their accounts and access programming on the go.

Overall, our review of DISH Network found that the company is a solid choice for consumers looking for a wide range of channels, customizable packages, and advanced DVR technology. With its strong customer service and user-friendly interface, DISH Network is a great option for anyone looking to upgrade their TV viewing experience.

DISH Network In-depth Review

Pricing and Packages: DISH Network offers a variety of pricing and package options to suit different budgets and preferences. Their packages are competitively priced and provide a good value for the number of channels and features included.

Channel Selection: DISH Network offers a wide range of channels, including popular networks and specialty channels. They have options for sports fans, movie lovers, and those interested in international programming. The channel selection is diverse and caters to various interests.

Equipment and Technology: DISH Network provides high-quality equipment and technology. Their receivers are user-friendly and offer advanced features like DVR capabilities and on-demand content. The equipment is reliable and easy to set up.

Customer Service: DISH Network has a strong customer service team that is responsive and helpful. They are available 24/7 to assist with any issues or questions. The representatives are knowledgeable and strive to provide excellent service to their customers.

Installation Process: The installation process with DISH Network is smooth and efficient. Their technicians are professional and experienced, ensuring that the equipment is installed correctly and the signal strength is optimal. The installation team is punctual and respectful of the customer's property.

Reliability and Signal Strength: DISH Network offers reliable service with strong signal strength. Customers rarely experience interruptions or signal loss, even during inclement weather. The signal strength is consistent, providing a seamless viewing experience.

Additional Features and Services: DISH Network offers a range of additional features and services to enhance the user experience. This includes features like remote access, parental controls, and access to streaming apps. They also offer premium channels and pay-per-view options for additional entertainment choices.

Contract and Cancellation Policies: DISH Network has flexible contract options and transparent cancellation policies. They offer both contract and no-contract options, allowing customers to choose what works best for them. If a customer needs to cancel their service, DISH Network provides clear guidelines and does not impose excessive fees.

User Experience and Interface: DISH Network provides a user-friendly experience with an intuitive interface. The menu layout is easy to navigate, and the remote control is simple to use. The interface is visually appealing and makes it easy to find and access desired content.

Overall Satisfaction and Recommendation: Overall, DISH Network provides a satisfying experience for customers. With competitive pricing, a wide range of channels, reliable service, and excellent customer support, they are a recommended choice for those looking for a quality TV provider.

How to file a complaint about DISH Network?

1. Log in or create an account: Ensure you are logged in to your ComplaintsBoard.com account. If you do not have an account, please register by providing the necessary details to create one.

2. Navigating to the complaint form: Once logged in, locate the 'File a Complaint' button situated at the top right corner of the website and click on it to access the complaint form.

3. Writing the title: In the 'Complaint Title' field, concisely summarize the main issue you have encountered with DISH Network. Make it specific and clear, such as "Incorrect Billing by DISH Network" or "Poor Customer Service at DISH Network".

4. Detailing the experience: In the complaint description, provide a detailed account of your experience with DISH Network. Mention key areas such as customer service interactions, technical issues with the service, billing discrepancies, contract disputes, or installation problems. Include any relevant information about transactions, such as dates, amounts, and service details. Clearly describe the nature of the issue, the steps you have taken to resolve it, including any communication with DISH Network, and the company's response or lack thereof. Explain how this issue has personally affected you, such as any inconvenience, financial loss, or stress it has caused.

5. Attaching supporting documents: Attach any relevant documents that support your complaint, such as bills, emails, or service agreements. Be cautious not to include sensitive personal information like your Social Security number, bank account details, or other confidential data.

6. Filling optional fields: Use the 'Claimed Loss' field to state any financial losses you have incurred due to the issue with DISH Network. In the 'Desired Outcome' field, specify what resolution you are seeking, whether it's a refund, service correction, or an apology.

7. Review before submission: Carefully review your complaint for clarity, accuracy, and completeness. Ensure that all the information provided is correct and that your description clearly conveys the issue and your desired resolution.

8. Submission process: After reviewing your complaint, click the 'Submit' button to file your complaint against DISH Network on ComplaintsBoard.com.

9. Post-Submission Actions: After submitting your complaint, regularly check your account on ComplaintsBoard.com for any responses or updates. Engage with any follow-ups or requests for additional information to help resolve your complaint.

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