DirecTV – Page 48

I have been a customer of DirecTV for over 18 years. They charge me approximately $280. per month because of my extensive packages and set ups. Well after 18 years, I had a hickup and needed assistance from customer service. Wow ho amazingly [censor]. I spoke to over 20 reprs in 3 weeks and countless hours to know resolution.in fact, they had the nerve to try and first tell me that I was new, then they told me their is no loyalty area. Lies and mishandling. They talk down to customers, lie and advise them that their managers will not call back as they are too busy and you should keep calling if you want one. Pitiful service! Signed K. Stephens (20876)

Signed up August 2016, was told I would receive the refer a friend promotion. Here we are September 2017, and never got it. Called numerous times for the last year and just got bounced around. They don't run the promotion anymore is the reason they give me now. Also bill has gone up which they told me at the fair when I signed up so the guy could get commission that all I had to do was call and they would handle it lol, guess who don't work for them anymore. Please save yourself the aggravation and do business with someone else!

As a long time Direct TV customer I am extremely disappointed with what recently happened with me. I currently have the Select package is fairly basic but I pay more than $ 60.00 a month for these services / channels and was for the last week or more getting 2 channels ( 277 & 286 ) Travel channel and Destination America which have great shows that I like to watch. To my surprise this evening I go to watch the shows and they are gone! I called only to be told that the are checking my package etc... I have made no recent changes on the account since getting rid of NFL Sunday Ticket after my Dad's passing as I did not need them nor could I afford the price of the bill so they have me on the line more than a hour and they tell me that they were not part of my package to begin with... Ok then why is it that I have had these 2 channels were they running a promotion so they were on? I get told no promotion was being run for those 2 channels I then get put through only to be told that a supervisor will not approve to reinstate 2 lousy channels that a free trial was being run and it ended last night! Poor business and I am now probably going to cancel my service as it is just not worth me keeping .

My name is Brad Alwood, I have had Directv for 10 months now and have paid over 2k in bills. I have the Sunday ticket and I wanted to watch the Bengals game but it was on channel 10 so it was blacked out on the ticket. Well channel 10 is now not available on directv either so I was not able to watch it. I watch a lot of reality shows on 10’as well. Last night 9/27/17 I called directv and spoke to a female at 8:31pm in the Jamaica call center to complain. She said well there is really nothing we can do for you, you might get a 50 dollar credit but no guarantee. I asked to speak with her manager, she said no, they cannot talk to you. I asked for a manager multiple times and was denied. She then said a manager will call you back in 30 minutes and hung up on me. Well no one called me back. So I just called again on 9/28/2017 at 6:45 and spoke to a Kim in the Philippines call center. She immediately transfers me to a man who says he is the manager but cannot give his name. I told him what happened and he said well we have no call on record so all your getting is 25 dollar credit. I advised him that it is not about the money but the lady last night offered 50 so why would he offer a lower amount. His accent was very strong and could not understand a lot of what he was saying, I advised him that his customer service is terrible and I am really going to just say forget it and cancel my service when the contract is up in January. He said well again your only gonna get 25 dollars so do you need anything else. How can you employ people that treat customers like this. I for one will be filing an attorney general complaint and a BBB and a CFPB complaint against directv if something is not done immediately. I hope to hear back asap

We have been with directtv for 13 months .we always pay our bills on time. The last 5 months we had to call them about our bill.our bill keeps going up .they tell us to pay a certain payment .we do then they charged us a late fee on the next bill.they also change us extra on our bill cause we don't have at&t phone's .we tried to explain to them that at&t don't pick up down here. Our daughter that don't live here has at&t and her and her husbands phone's does not pick up here.we tried to explain that to them but they seem to want to still charge us anyways. You talk to someone they can't help you so they send you to someone else .we also had a lady to call us and tell us they was gonna cut our satellite off if we didn't Pat it by October the 6th.we always pay our bills and has never been late .we are on a fixed income and my husband is disabled .we only get his disability check on the 3rd but I always send the bills off that day .I don't appreciate it when they call and do that and charge you more than you needed to be .

What a sham these folks are at Direct TV. I was on hold and transferred around for more than 1 hour. When I finally got to the "right person"...they refused to help me. I could not remember a password and an account number for an account I haven't been affiliated with in more than a year. They even hung up on me after I repeatedly asked for how to reset the password. They filed a collection on me they should not have. This was confirmed on two separate phone calls last year that it was an "error" and should not have happened. Now, it's on my credit report and affecting my credit score. I thought a third phone call would resolve this. Not only are they poorly efficient when getting you to the right person in the first place, they are rude, have a super poor customer relations and have royally screwed up in regards to my account...they are wrongly affecting my life. What a joke...

Hello my name is Cody province husband of Amanda province I have been a customer with you people for ten plus years. I called 9/2617 to see if I could get our revivers hooked up to our wifi. Before I could even ask that question the lady drilled me with about 20 questions and told me I was lying. She asked what my relationship was to my wife I told her she asked what the last four of the credit card were that I just used to pay you people two days ago. She told me that was wrong too. Then she asked if I got e mail or paper for bills? I answered that one correctly as well but she said no your wrong. I have never been treated like that from you people in the ten years I've been a customer so I some one does not call me and fix this your loosing a 150 a month for good.

Cody province long term customer that was treated like a liar

I just moved and called to make an appointment for someone to come out and set up our tvs the first person I talked to told me it would be $99 and then $49 for the third box I wanted to add I decided not to do it because the guy told me we would be able to do it ourselves by following the guide online. We tried it and it didn't work so I called back in to make the appointment. The lady told me it would be free and $100 for adding a box so I went ahead and did it. Today the service guy showed up and asked what we wanted done so I told him we needed our equipment set up he said "uhh I thought this was a service call. I don't know what to tell you, you will have to call in and have someone else come out" and left. I called in and little did I know I would be transferred countless times and got absolutely no where and was told many different prices for adding a third box (I gave up on having someone come hook everything up because they told me it would be $200 not $100) ranging from $49-$150. Then a supervisor told me he was going to wave the $100 for the receiver because everything that had happened and of course when it came time for me to order it they went back on their word. Sooo after 4 hours of being on the phone not only did we figure out how to set up our own equipment we still don't have a third box added to our account. It's a very big possibility we will be switching to Dish! I have never witnessed such horrible customer service and do not trust DIRECTV.

We have been having issues with our receivers disconnecting from the Internet and being able to connect to the Internet at all for over four months now. I spoke to technical support again today and they told me that they are aware of the issue and they are working on it and do not have a date to when it may be corrected. I asked if there was anything else we could do because I have been paying for a service that doesn't fully work correctly for over 4 months now and it's still not working and I'm still paying for it. She said no because if they send a new receiver I'll still have the same issue cuz they all are having the issue. She started getting very rude with me when I tried to explain that I don't understand how that is fair that I'm paying months for a product and service that has not been working correctly. She rudely said to me if I'm looking for a discount she could look into that for me. As if I am actually looking to save money somewhere. No I would like to get the service that I am paying for and have been paying for. I'm not searching for a discount. She then told me I pay monthly for programming, not the receivers. Oh, ok, so I never gave you money for the SEVEN receivers I have? This is terrible customer service! To say "you have to be ok with your service not working correctly for months with no end in sight". I spoke to Victoria in Technicsl support who gave me a nice speech on how programs need to be rewritten etc. if I cared about that I'd be an IT specialist. What I do care about is paying for a service that doesn't do what it's supposed to for MONTHS. A temp down I'm ok with. But months? Come on! When I chose DirecTV it was for ALL their features. Not SOME of them. Victoria tried to tell me well most of your services work so it's ok. No it's not!

I was contacted by DirectTV call center (ph # [protected]) today asking if I was interested in DirectTV. We actually have been looking at different packages with internet. The man asked me if I had Dish (which I do), then he began telling me about a promotional package that DirectTV has. I'm not sure what happened next but the line got disconnected, so I hung up. He called me back asking if I was not interested in DirectTV since the line got disconnected (assuming that I hung up on him.) I told him that yes the line got disconnected but at this time, I am not interested. He then told me to go to hell. Well, now even if I was interested in switching, I would NOT switch to DirectTV because apparently they employ RUDE (!) personnel and I don't appreciate being told to go to hell!

Today is the 3rd day that no one has shown up to my house at my scheduled appt time. I have wasted 3 days waiting around for for DIrect TV to be installed over the past 6 weeks. I still have no cable service. I tried to talk to someone hire up and they basically tell you that no one can do anything for you. I have never had worse customer service or service in general from any other company in my life. They to you on the phone, they transfer you back to the original department you started with making you think they are trying to help you. I asked to speak with someone hire up and they basically say that no one can do anything for you. IT's been a month and a half since I've tried getting Direct tv installed and I still have no service. At&t has horrible customer service.

I called Directv to inquired about the sudden change to my scheduled service appointment. I had my appointment from 12 pm - 4 pm for Sept. 23rd.
Saturday the 23rd, I received a call that the technician was on route and would arrive from 10:20 am to 10:50 am for my scheduled service from 8 am - 12 pm. I tried to talk to the "lady" from customer service about it, however, she did not try to do much help by telling me that "it shows here that your appointment is from 8 am - to 12 pm Sr." "There is nothing we can do about it because we cannot contact the technician." Then, I asked her to transfer me to a manager or someone above her and she said NO, because "there's nothing anyone above me can do."
her name was Bernicia or Bernisha. She did not want to provide me with any information about her last name or employee id.
This sucks because Directv used to have a better customer service before AT&T took over.

On Sept 5th I called to make an appt to have a tech come out and install my continuing service to my new address. I specifically asked if there were going to be charges and when I had to pay them, I was informed that it usually is $49 but that would be waived since it was my first move. I agreed and scheduled the tech to come out Sept 21st 2017 8am-12pm. I called Sept 20th 2017 to ask what exactly was needed (boxes, remotes, cables, satellite) and was advised I only needed boxes and remotes. Never was advised about any fees. I received the installation on set date and on Sept 22nd 2017, i was charged $234.53. Causing me to be overdrafted and be negative, and have $0 to buy food for my children and gas to go to work. I called custoner service and spoke to Andrew who only told me it was a fee they chargge, I then asked to speak to a supervisor and was transferred to Becca. She explained a movers fee of $160 which I was never once made aware of or else I would have had the funds for the payment and avoid starving. I dont find this fair. I asked if I have to pay can the charge be reversed and I can pay it on Sept 29th 2017 ince I get paid, and was advised that takes 7+ days which means I have no money to support my family for 1 week. Is DirectTV supposed to feed me? Or pay for my gas to get to work? What am I supposed to do? Due to the incompetence or lack of training I have to suffer the consequences? I feel DirectTV needs to help me in resolving this issue. Please contact me regarding this matter. My name is Daisy Alvarez in Moreno Valley.

I called today 9/21/17 as my bill is due, needed to requested an extension the lady had a very heavy accent I could not understand her, when I asked her to say that again she started all over with what seemed to me as a prepared script...I tried to stop her to no avail...finally I did yell HELLO which did stop the scrip...but I guess my Hello did nothing to resolve the problem as she hung up. I called back as I had asked her to note that I would be paying the bill on 9/27...the next representative did not have any notation of my call just a few minutes prior. I just want to speak to someone that is not reading from a script that I can understand

I've called about a week ago the lady helping me up ran my credit and put me on hold until line was disconnected. Never got a call back regarding my info. I called back asking on an update or if I got approved and the lady told me I would Have to reapply so I asked if my credit would be ran again.. like really!? You guys have to run another credit check twice sorry but its kinda stupid how you guys have to when people are trying not to ruin there credit. Unhappy now I have to look somewhere else thx a lot

I am complaining because you all are in a deal with my local station KSLA saying my programing is going to be cancelled after tonight cause you can't reach an agreement. I do not want this to happen cause all the new programs are premiering next week and if you can't reach an agreement you will cancel our service. This is making me very mad, I have been a loyal customer of Direct TV for years and starting Monday I want to see all the new programs like Big Bang Theroy, Mom, and the new program Sheldon Cooper as a nine year old. I have been looking forward to all these programs and more all summer, and now you are saying I won't get to see them if you all don't reach an agreement tonight. That isn't fair to the veiwers like myself who pay your salary by being a customer; and I might add a loyal customer all these years. If this happens I will have to cancel my Direct TV so please reach an agreement if you still want my business, and I am sure others feel the same way.

We have lost a basic and important channel in Columbus, Ohio that we PAY for and can not receive due to a dispute of the "higher ups". Do you even think we could have been reimbursed for the inconvenience since it is on our channel line up? If that isn't bad enough, reception is poor and constantly (at least 15-20 times a day) receive message "lost satellite reception". Cost is too high for minimal service. Will be changing provider and will NOT return as future customer.

To Whom It May Concern:

The end of July or the first of August, I switched from Direct TV to Uverse. I was told to return the Direct TV stuff to the UPS store. Ups said they no longer did this and I would have to get a shipping carton from Direct TV and send it by US Mail. I have made this request three times from Direct TV. The carton has never come and I do not have a printer to print a label. I am still being charged for Direct TV Service. I need a carton to return equipment and a label. I have talked to three different customer service people to no avail. My tv service has been over $400.00 for the last several billing cycles. I would like a refund for the services I have not used and the carton and label so I can return the equipment ASAP. Thank you for your time and consideration in this matter.

Sincerely,

Barbara M Walsh
66 Lauray Lane
Camden SC 29020

[protected]@att.net

I'm really getting tired of being ripped off by Direct TV. I pay a monthly fee for having a recorder, yet now I can no longer fast forward during play back of ads and specific programs!

I'm paying to have this service, but now they're limiting me to what I can do? Most likely it's pressure from their advertisers so consumers are forced to watch their disruptive ads!

Businesses wouldn't allow a consumer to walk into their business and solicit for a service, yet consumers are expected to allow businesses to solicit via paid TV in the privacy of their homes! I don't pay for TV programming to be disrupted by 5 minutes worth of advertising! These businesses pay a fee for advertising on this service, yet consumers don't get paid a fee for allowing this crap into their private homes!

Its businesses like Direct TV who cater to corporate wishes rather than the consumers they serve. Once my contract is up, I'm changing my satellite service.

Never use a debit card with direct tv. If you have a dispute and cancel your debit card direct tv can still access your money. I happened to me in 2016.
Visa allows a feature called "account updater". When you cancel your card and direct tv tries to to debit the account, visa automatically updates a profile for direct tv with the new infomation without your approval and the bank says they are not responsible.

Now I have to to small claims court. And they wonder why 60 million american dropped tv services.