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DirecTV / complaint

1 United States

I have been receiving the 771 "no satellite" service. At 0730 I called to ask what was the problem was. The technician walked me thru the steps. Afterwards, it still wasn't working. She turned in an appt. 5 1/2 hours later the tech shows up only to say he can't fix it; it's a computer issue; not a technical problem. I called the 800 number, i've lost count on how many times. They directed me to "technical" department, I tried my best to explain that I had a technician here and he could not fix the problem. According to him it is a computer problem. Hung up 4 times; transferred 5 times, only to be hung up on; and placed on hold twice for more than 24 minutes at a time.

I do not want to pay for service I am not getting. The tv still isn't fixed! When is direct tv going to man up - tell it's customers you are having a computer issue; and that until that computer issue is fixed - we are not required to pay! And, since I don't see an address or a place to put my name - I feel this is going in a deep, dark, hole.

Su
Jan 14, 2019

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