DirecTV – Page 26

Oh no its cloudy out! Oh no I have Direct tv! That means no tv tonite! Its been 49 years sinc the St Louis Blues were in the Stanley Cup games. Game 2 was last night [5-29-19. Well it was cloudy out, not storming. We lost our picture at 6pm, and I don't know what early hour thursday morning it came back on. We pay our bill, on time every month. Besides not being able to see the game the Blues WON, we pay for this?! Hey Direct tv, deduct a few dollars from our bill. Ever since AT&T took you over, quality has dropped like a rock. Get your [censored] together.

Hello my names netasha kasey. May 27th 2019 we went to Walmart at 2301 W Wellesley Ave, Spokane, WA 99205 at 12:15am and when we got to our car our watercraft and trailer where gone. We filled a police report and they got the surveillance video footage and the vehical had a directtv logo on the drivers door. I have attached the photo of the vehical. If you recognize this vehicle please let me know.

Felicia Gutierrez
my account is conected to my phone number [protected]
Well let me start of that when directed t.v first came out they made 3 sets of hole on my roof and the side of my house because they didn't put it on right the first and second time. I really wasnt happy with that I called to talk about the issue and they said someone would connact me and they never did. Now the next issue is that I was not properly informed that all my information was only going to my email. So I had a outstanding payment that I was not aware of for 3 months now I have all kinds of fees do to this. My payments were set up so that it taken from my credit card. I only had direct t.v for couple of months and I having such a bad experience.

Hello

To whom it may concern, I am not sure where to start I had an old account that was placed in Bankruptcy Chapter 13 someone called me 2 weeks ago stating that I had 7 day to pay $14?.? On one account the second caller said I owe $541.14 my new account is current and paid . I called to see what the issues were I took off work to go see my attorney and there wasn't any problem my case is still in chapter 13 but my service was stopped I tried calling for 7 plus days to the following numbers
[protected]
[protected]
Know one has called me back
Therefore can you please remove the small balance that I have now off my credit and stop the calls for payment, please send someone to remove the dish off my house and pick up your boxes
I have moved on after being with direct tv since 1993

Thanks in Advance
Ms. Jermerl M. Wells

We paid into this protection plan for 2.5 years.
A week prior to moving, the tv quit. I called immediately & was told someone from "that" department, would call me back. NEVER HAPPENED! We had to leave.
When I called again, I was told Direct would do NOTHING! I had not Paid $50.00 for SOMETHING. That was the first we had heard of any amount due. We had been DIRECTV CUSTOMER FOR 30 YEARS in WA & ID.
We paid & were told not going to do a thing.
NOT HAPPY. No wonder you have so many complaints. If ALL your customers are treated as I was.
I would like my TV replaced. THAT IS WHAT I PAID FOR for, for 2.5 years. PROTECTION

I have registered for auto pay every month for the past 5 months and every month it somehow gets stopped. This is ridiculous. Every month it takes me 20-30 minutes on the phone to set it up. Something needs to be done about this. I receive an email each month the money will be automatically withdrawn from my checking and then a few days later I will get an email that my auto pay has ended.

Today I called to have a technician relocate the Dish because they installed through the roof instead of mounting it on the foci board or other suitable mounting. I am doing a re-roof of my house, the roofers needed the dish moved so they can remove old shingles and install new shingles. I had a run around to get connected to someone that could help me, first to off shore person then back to the USA. However, The help I received is unacceptable, Plus the Customer service representative told me I have to pay 49.99 to have this problem resolved. Which is caused by improper installation of the Dish to begin with. Unless I agreed to pay she would not remove and install it correctly. By the time I got done talking to her, I was ready to remove the Dish my self, and call Spectrum change my service. I have already canceled my AT&T house phone, and AT&T Cell Phone due to poor service, now AT&T has purchased Directv and is now ruining the service of AT&T. I miss the days of being able to send an email to Directv and someone would contact me back asap and discuss and resolve my issues. All AT&T is concerned with is taking my money, increasing my bill every year. Taking away my desire to continue with their service. At least Spectrum I have USA representatives, very good home phone service, and excellent unlimited 100 Mbps internet. Saved $125 per month making the switch. Now I am going to be discussing with them a deal for TV since I feel AT&T does not care if I am a customer or not. Since AT&T purchased Directv, they have made it nearly impossible to contact anyone for help, or discussions regarding issues. They simply do not care! I guess they forget there are other providers besides AT&T. But after today I certainly will be looking at those other options.

I signed up for a bundled Internet & DirecTV package on 2/10/19. First off they did not show up for appointments 4 times with the internet installation and 6 times for DirecTV. When I received my bills they were not bundled and they were a lot higher than the quoted price. I have spent up to 5 hours on one phone call trying to get this straightened out. That is just one of propbably 50+ calls. All the calls are basicly the same "I can help you" "Give me a monent to fix this" "Sorry, my system won't let me do it, let me transfer you" Over and over. Where can I turn to get actual customer service from them?

My husband and I have been customers of directv since may 2, 2002. Our equipment did not work properly and our bill continued to go up each year. We are 77 and 80 years old and have heard the saying there is no fold like an old fool many times over the years. I guess I never believed it would be me. I spoke with juan, id jaoo45 in april of this year, explained to him that we had been loyal customers for years but since our equipment did not work and we had gotten no satisfaction with our complaints, we had received an outstanding offer from dish and was considering switching. He assured me that he would get us upgraded, new equipment and we would pay nothing for the installation. Our bill was to be $78.99 plus tax. He also said the charges for installation would show up on our bill as a credit but we would only owe the amount he had stated. Well, our bill came today and guess what? It is for $128.06 and there is not credit showing. It appears we will pay each month for the new boxes. Thus is not acceptable! Not only did this go up but our phone bill went up $60.00, which they claimed was due to the directv upgrade. Hogwash! The chat id number is [protected]. I was promised, yes promised my bill would not go up. I was stated the amount it would be monthly and I want this corrected. I have in writing what we agreed on and $128.06 is not it. Thank you.

I have paid all bills and installation since the beginning of march this year. After receiving bills each month about a 339 dollar charge I called and tried to explain it to hem that I paid on time. The problem is that they have 2 account numbers and my payments got lost by them. Last friday and saterday I spent over 4 hours trying to explain that bills were paid.. Finally I sent them copy of my bank statements that shows all bills were paid but they still do not believe me.
Please help
Rich Rosenstein
[protected]
[protected]
[protected]

Today is 5/7/19 I woke up to my TV showing code 726 and said I needed to refresh my system online which I tried to do for an hour and got no where except it telling me it was checking my systems. So then I called to be transferred to someone that ask if I had paid my Bill and what was my address.Then kept going back and forth on hold to be told that my service was accidently discontinued.The after an hour of this the lady told me someone would be calling me back within 30 mins to get this resolved.It is now 8:13 pm and have yet to receive a call from anyone. I have had DirecTV for a long time but now that AT&T has taken it over just as I figured it is not worth anything except to get your money and then just keep sending you to someone else who knows nothing about what is goingon? I guess I will just let them come get their crap and say see ya like they are doing me.I did this with AT&T years ago with my home phone service and can do it again since they don't seem to care about my 100's of dollars I give them every month.Hope this reaches someone who gives a flip but Im sure that won't be the case. And hope to get a credit for no TV for this whole Day and probably tommorrow to.

3 months ago I called customer retention to see if I could get a promotion because I was not gonna pay over 150$ for my service. They offered me 87$ a month for 12 months. The following month I receive a bill for over 150$.
I called customer service again. They said they saw a promotion was given but didn't know what amount I was given. They credited me 87$ and re applied the promotion of 87$ a month for 12 months. This month I receive my bill. Over 150$ again. Called customer service and demanded I talk to a supervisor. They said they'd call me back in 15-30 min. It's been 3 hours. Ever since att took over directv customer service has gone downhill.

I had raised an issue about my bill in February. I was allowed discounts at that time that lowered my bill and lowered my programming package.
In March the bill came and did not reflect the discounts. I called and was told it takes time for the changes to show up due to my billing cycle.
And, that not to worry the changes will show up and my bill that month was $58.00 that was correct due to the changes in February.
It never happened. I don't know what happened here, but now all that was missing in the notes.
I am not a liar. And my memory is still intact. I have been with you since 1996 or so. And now we are on the verge of ending this after all these years. I understand that now you will shut me off? If you do, that will end it for me with Directv. I am not a liar. The conversation I mentioned happened. This is now up to you. I have no wish to stop this. but will if this continues as I will see it as you calling me a liar, over this issue.

Had my direct tv installed on April 25 or 26th, 2019 on May 4th sometime before 5 pm it was shut off, no signal.. So I called customer service was on the phone for over 2 1/2 hours with 8 different specialists who could reconnect me in a few minutes . Well after 7 credit checks and answering the same questions over and over with no results except passing me on and listening to your messages for about 1 hr of that time, I was disconnected on purpose because they asked for a number of that happened but no call back. I had 8 people all speaking broken English from different countries with static and the breaking up of words so I had no idea what they were saying plus you must hire auctioneers they talk fast and poorly. Well needless to say I have no tv . Not did I get satisfaction from your customer service. You cancelled my service why ? This is the worst experience I have had in my 68 yrs . Congratulations ! Helene Wisbith

I canceled my service on 4-1-19. I talked to John at 4pm, he told me to go to ups and send my equipment, I had four weeks.; I sent the equipment back UPS 3 weeks later. In the mean time get a bill for the monthly total, bills are paid a month ahead. I canceled my service. I called and talked to three different, even a supervisor that was not any help. The yesterday on 5-2-19 I get a bill for $55 with a late fee, Why I did not have service. then today on 5-3-19 I get a box from fed-ex sent to my house to send my equipment in. This is why i no longer use direct TV and this is why I am getting away from AT&T. I can not get anyone to talk to the speaks proper English on the phone. Direct tv has been the biggest scam I have ever been a part of. I will let everyone know how you all handle your business. I can not believe that you can stay in business treating people the way you do, trying to steal money. I turned my equipment in, I have the receipt. I promise if I have any other trouble from your company, I called again today and it is like talking to a new person, that cant tell you anything, or help you in anyway..You charged me for a month and a late fee because even though I canceled my service, You cancel it when you want to so you can steal money. I will be waiting for a response, explaining why you took my money for nothing. I finally got customer service to tell me that they have my equipment and that that was my last bill.. I paid the damn bill because I am not like Direct tv.
Harold Roy Melancon

On 10-12-17 a Direct TV rep knocked on my door and sold me on a 24 month plan which included all the premium channels for $130/mo. It states clearly on my contract the terms, yet 4 months later my bill goes up to $200/mo. And no one will look at my contract. So, After fighting this for over a year, I thought I would try to get Direct TV to cooperate and honor there agreement, or pay me for my pain and time dealing with this situation.

Please see attached Agreement

Can you help me?

Thank you - [protected]@HomeBuyersLLC.com [protected]

Buy one get one AT&T cell phone and direct tv promo is a scam. The direct tv promo ends 6 months earlier than the phones are paid off and charge double the amount either way you pay and there is no savings in fact it's an out right lie. We canceled direct tv after checking with AT&T who told us that it would not affect the promotion. That was not factual! So now we are paying for the phones that were supposed to be free. Side note those 3 phones all had a no service issue and were replaced, out of my pocket. If we kept direct tv, the amount they charged doubled! How is this even legal

On March 28, 2019 you received a payment of $25.47 for my last bill, also on that same date, you received a payment of $212.11 which was an over payment on my part. I received a statement dtd 4/11/19 stating I had a credit of @212.11. On 4/18/19, I talked to Joseph who told me I would have my refund in 7-14 days as it had been processed on 4/17/19. On 4/30/19 I talked to Mack and he advised me I had to call 800-522-7458 (Citi Bank) to get a cash card for my refund. I called that number and the lady I talked to said they had no record of my name or address on file. When I asked for her name she disconected the phone. I called back on the customer service number for Direct and asked for a supervisor. I was connected to Kevin and he told me there was no record of any calls on my account. Kevin then told me that he requested my refund and it would take 3-5 days to reach the bank and then 14-21 days after that before I would receive my card. DirectTV customer promise starts of with "Committed to the principles of Honesty and Integrity, ". This situation was not handled with those words or actions in mind.

Thank You,

Fred Wann
7032 W Acoma Dr
Peoria, Az 85381
Acct #[protected]
e-mail ([protected]@aol.com)

I am hearing there is a possibility of loosing A&E channel, that is one of the few channels I watch of the not so good of channel line up, I will probably leave Direct TV if this channel is lost, that is why I am a Direct TV customer now is because of the loss of Fox News on Dish network for an extended period of time, please keep this channel.

Thanks
Donald McVay
Centralia, MO.

After 4 weeks with ATT Direct TV our private information including account number was used by scam artists. They called to give us a better dead which we would pay with using EBay cards

Tried to call customer service, fraud department, billing @nd any one else I could thing of. Ended up in customer service with a promise to call me back. No call back from them but one from the scammer asking why I haven't purchased the eBay cards

No acknowledgement of issues, not taken seriously about the obvious issue they have with security. This is a known problem and they must have an insider given the speed of obtaining my information