DirecTV
reviews and complaints

My name is phillip powell and I have been a loyal customer for over 10 years every since at&t took over I have been so disappointed. I was told my bill will go down three months in a row and it certainly didn't go down it actually went up $70 dollars and i'm sooooooooooo pissed off that the costumer rep lied to me not one time but three months. I'm sorry to say that i'm gonna cancel my service today and i'm gonna report this issue to a lawyer to see if I can do anything about this. All I have to say is [censored] directv and at&t they are frauds and the sad thing about it is that it's hundreds of more customers that feels the same way about this company and they are gonna cancel there service also

I cancelled my service on October 4th because I moved and directv wouldn't provide service at my new home (tech was too lazy to do the work). I was bundled with my phone company and directv first billed me for 20 days after disconnection and then sent my refund to my phone company instead of me. Now they are pointing fingers at each other and refuse to give me my refund. Tried to deal with the corporate office, Dan Pankowski, who is the rudest most condescending human being I have ever spoken to. He actually laughed and told me directv will never issue a refund. But if you break a contract with them, they will sue you. No one should be treated as poorly as they treat you. They will take your money but refuse to refund me what is rightfully mine. No wonder the CEO Mike White makes millions of dollars because he is stealing from customers.

Description: I have called DirecTV several times to have my service repaired so that it works properly. Fact of the matter is I have had 4 service calls in a month's time period the 1st 3 times the service men said they got up and fixed my satellite and/or checked my satellite dish on the roof which was completely false they never got up and checked my dish. The last technician I had out here 2 days ago actually got up checked the dish and found out that the transponder was defective. I called in today to let them know my services were still not working properly that I could not use any of my on demand services and that my screen was still freezing for 15 to 20 seconds 2 or 3 times an hour. When I called in today I was connected with and Angelica employee ID376U which in my opinion was very argumentative and trying to pass the buck off to my Internet company telling me that my Internet wasn't fast enough. I have more than enough Internet through xfinity to watch on demand. I believe that for the price I pay of 200 or more a month for their services I should not have these problems. In my opinion directv does not seem to care about the consumers it's all about getting their next monthly pain. I have not been offered any compensation for all the problems that I've been having I had to ask for them to consider compensating me for all of these issues. On another note I also complained about their timeframe for their technicians of between 4:00 p.m. and 8:00 p.m. at night right in the middle of dinner time and family time is unacceptable to have a technician roaming around my house and they refused to give me any other reasonable time to get a technician out here.
Product_Or_Service: Direct Tv
Account_Number: [protected]

My name is Jeff Vortisch, my email is [protected]@yahoo.com, phone number is [protected].

My ATT account number was [protected]. I terminated my ATT/Direct TV account this month due to the high cost.

I was in the process of returning the equipment when I realize that Direct TV/ ATT had me listed has having a DVR receiver that was picked up my one of your technician in May 2017.

In May 2017 my Model Number C41-500/SN D34HD3QE417708 broke and I called Direct TV and explain this to them. A technician came to my home and decided that this piece of equipment needed to be replaced and he changed it out with a new one.

He changed it and took this old DVR with him and left. Today I was in the process of returning my equipment and discovered that ATT still has me listed as having this old DVR which the technician took with him.

I also learned that ATT in May 2017 because of this new piece of equipment had upgraded my account and thus put me back under a new contract for two years. I did not know this nor did I authorized this new upgrade. Now I am being charged a early termination fee because of this changed of equipment.

I feel that this is unfair and unjustified as I did not know about being under any new contract with ATT.

Please can you remove this charge and remove this piece of equipment from my records. I am a senior citizen living on social security and your company is trying to advantage of seniors.

Any help would be appreciated

Jeff Vortisch

On Nov 27, 2018, the hard drive failed in my primary TV Genie. I called Direct TV and the customer rep said one would be express mailed (1-2 day shipping) for $19.95 or I could purchase insurance, in which case the shipping is waived. I asked why I had to purchase insurance or pay shipping when it was their equipment that failed (it's only a year and a couple of months old). I was told it was in my contract that I pay for replacement equipment. I paid and the call ended. On Dec 1, I called because I still hadn't received the replacement Genie. At this point, I had lost all my previously recorded shows and was unable to record any new episodes, along with no playback or pause features. The rep I spoke to said actually the Genie had not been shipped because they are out and not sure when more will come in. I was told that once it was shipped, my bill would be adjusted. I said "thanks" and ended the call. It is now December 8, no Genie, so I called again. I was told the same thing as the Dec 1 call. This time, I asked if this means they are not signing up any new Direct TV customers due to the unavailability of the Genie's. I was told that the supply for new customers is different. So, I take that to mean new customers are more valuable than existing ones? I will give it one more week and then explore options for cancelling my contract as I am not willing to pay Direct TV prices for basic television.

Im a long time direct tv customer. never had any real issues with them before. something has changed. Today I received a bill that was $60 higher than normal. problem is a promotion ended. this is not abnormal, but what happens next is. I called direct asking for a new promotion. I got nothing for you Im told. I threatened to cancel like i always do, I was sent to the loyalty dept...loyalty dept says..."I got nothing for you, would you like me to cancel the service now". I was shocked. I told them I'd think about it an call back. I called back 3x, got the same answer every time, we don;t want, or need you, would you like to cancel. I called their bluff. I scheduled dishnet service to be installed, and then called back to have my service terminate that same day...to my surprise, they did nothing, they processed the cancellation. Again, Im shocked. I fully expect Direct/Att will lose a substantial portion of their customer base over the coming years. I am actually routing for their demise now. I won't be switching back to direct until they get their [censored] together.

Believe everything you hear and read about how insultingly horrible DirecTV's service is since AT&T took over.

We notified DirecTV three weeks before our move, and they sent us a confirmation email of our appointment from 8am to Noon today.

At ten minutes after Noon I started calling -- I made multiple calls and spoke to over a dozen different Customer Service Reps. Every time I was shuffled to a different one, I had to start all over and tell them my name, address, phone number, etc.

I called over and over until about 5:30pm, and was told multiple lies. First, at ten minutes after noon, I was guaranteed that someone would show up today to do the installation.

As the day wore on and no one bothered to show up here or call me, I kept calling and getting different excuses. I was even told that they didn't have my new address in their system, even though they sent it to me in their confirmation email of my appointment weeks ago.

Finally, I demanded to speak to a supervisor. Someone claiming to be one would not tell me when or why my appointment was "put on hold, " and why no one called, texted, or emailed me to let me know that had happened, so I just sat here waiting and calling all day.

Then I was told that no one would be able to come here to hook up my DirecTV service in our new home until three days from now.

Totally unacceptable. Worst customer service ever. Stay far away from DirecTV, unless you want to be a victim of theirs, too.

We scheduled an appointment to upgrade to 4K Directv boxes today Nov. 27 and tech was a no show. I went to online chat and got nowhere dealing with bots and was assured of a call back.
When "speaking" with the bots I kept asking the question "what colors are on the flag?" to prove it was a real person. Every time they responded "let me transfer you to a supervisor" (3 times). Finally after 3 "supervisors" the reply was "white, blue and red". Anyone in the US would have responded red, white and blue. That question was answered for me.
After no call back I called customer service and got bounced around for 40 minutes (apparently since we started with Directv before the ATT takeover). Finally spoke to a rep who was nearly illiterate and had them ship the boxes for self installation.
I found out that the appointment was canceled by them with no notification to us. I sat here all day losing a days pay waiting for them. They could not give me a reason for the cancellation. The rep said that we were rescheduled for the 31st. I asked of December? She replied, no of November. I explained that there has never been a 31st in November. She replied, Oh. Then she explained that there were no appointments available in my area. It wasn't a problem when I placed the order. I called Tuesday and they offered Friday of that week. I explained that was not convenient for us and scheduled for today which was 10 days later but appointments were available every day for those 10 days. But somehow today was cancelled for me.
I'm beyond pissed. I'm ready to switch service tonight but will wait until after the first of the year to shop around. I've worked in customer service for 20+ years and this was the WORST service I've ever received except for one time returning a defective kids toy at Wal-mart.

In May 2018 I moved to a new address and requested directv to move my service to the new address with changes in my programming to lower the bill. I had to get customer assistance in Spanish because in their English speaking department I got always a person from the Philippines or some Asian Country that I couldn't understand what they were saying. My moving contract was set for 12 months and my bill was supposed to be lower to $37 monthly plus tax along with the current promotion they were offering. After they applied the $199.00 promotional credit, the bill went up to 73.91 and included a premium package (STARZ) and 3 more receivers I had already removed. I have been having to call every single month to get the problem corrected and the bill lowered and they will only do it for the current month and then the bill goes back to 71.93 each every other next month causing me the trouble to stay on the phone with them for over an hour (even 2 hrs) after being transferred several times to different representatives and lastly to a supervisor who assured me the problem should be solved. That was last month on October 24th and today the bill is still $71.93 and the billing department has not fixed it. This will be the 5th time I have to call. I want to cancel my contract at absolutely no cost to me at all, no early termination fees, have them send me prepaid postage boxes to send them back the only 2 receivers I have and no further billing or dealings with this tv provider. This has caused me a lot of trouble and inconvenience, also tension and fear of them destroying my credit for not paying the amount they are billing which is incorrect, and they have fully admitted in a recorded conversation that the company is at fault on not adjusting these charges. That's how I want to solve this situation and end all dealings with this tv provider which I will never go back to, after all this.

My husband and I have been DirecTv customers since 1999. We found DirecTV to be a reliable system and have been pleased with the programing and service. November 9, 2018, we decided to bite the bullet and upgrade our ancient Standard Definition system to the new Genie 2 high definition, DVR system.

The new system was installed on November 10, 2018. From the moment it was installed the trouble started. Though the satellite dish, Genie 2 and 2 clients were installed properly, the computer system did not update to show it. Instead it reflected the old standard definition boxes. Because, the old equipment was still shown in the computer, we were unable to receive the high definition programing and the Whole Home recording system.

Over the course of the last three weeks we have had John, Darryl, Steve, Yvette, Magee, Chris and others over to the house in an effort to fix this problem. We have spent countless hours on the phone with many service people in the Philippines, Las Vegas and Montana. We have recounted our story, many, many times to members of the AT&T Support Hotline, AT&T Technical Support, Technician Exception Center (TEC) DTV Support, Loyalty Department and Last Chance Repair Department. Everyone is sorry that we are going through this nightmare of an upgrade.

To correct the problem, new installation work orders have been entered into the system on November 7, 9, 10, 11, 13. 14. 15, 19 and now the 26th. I have been told, the thought is that by putting in new orders and then clearing them out the problem will correct itself.

At times the system will work and I must say when it does it is very good but, this only last for 3-4 days at the most and then we loose the HD channels and Whole Home DVR system again

All employees have been very nice and polite. They have all assured me that the problem will be fixed and are sorry for the problem. I have been told an "update" takes place in the computer system periodically and then the old standard definition equipment is reflected again. However, no one seems to know exactly why the old equipment appears again. So, new installation orders are entered into the system again and again to bring back the proper programming.

The problem is still not resolved and there is no end in sight at this time.

on november 1 a technician visit us to fix a problem wich he did got it fix but when he left we notice tools missing from my garage i contact by phone and its a dead end no luck as soon my contract its over i want no business with direct tv i hope some one can help me recover my tools a charger, drill, , battery, and electric meter. my name is Ruben Rivera my number is [protected]

I cancelled my Dish service when I moved because I was unable to find help in transferring my service to my new house. Having had DirecTV in the past I was actually excited to go back to them.
November 2nd I called and set up my new service. Earliest I could get installation was November 15th, scheduled between 8 am and Noon. I took off from work and stayed home . At 12:35 I called and they said the installer was enroute. At 2:00 pm I left to pick up my grandchildren from school. My father was home . I got back to the house at 3:30 pm and my dad said no one arrived. I called DirecTV and they could not even find my account, name, phone number anything... my father walked outside later that evening and installer had left a tag on the door that said they had been their at 2:30 and to call and reschedule our appointment...my father was home, no one rang the door bell or knocked on the door or he would have heard them...after being transferred 4 to 5 different times and 2 more phone calls that night they assured me that DirecTV would be at my house in the morning. No one showed up the next day either, no phone calls ever nor text messages...after numerous calls and being transferred again because no one can find my account or understand what I need my service was scheduled to be installed Nov 24, again, no phone calls, text and no show to install. Another call to DirecTV...so sorry, the installer cancelled the appointment, did you get a phone call or text message...again no I DID NOT!...so sorry...we can offer you $5.00 off a month for a year...we can come out Nov 27th...ok...but I hightly doubt anyone will show...and I am looking for a new solution to my TV watching problem...DirecTV you have let me down.
My account number is [protected], but you probably wont be able to locate it.

I have been trying to resolve billing issues with DirectTV since April, 2018. I have a record of every agent I spoke with, including their employee numbers.

The problem never gets resolved. They NEVER follow up.

When I refused to pay the bill until they resolved the problem they shut off my service and would not restore my service until I paid the bill - the bill that was wrong to begin with!

While for the most part the agents were pleasant, they never followed through.

Here it is Nov. 23 and the problem has still not been fixed.

I called to have a receiver upgraded and was pushed into an upgrade I didn't need. The technician that came to my house agreed I had the best equipment, but installed a Genie 2. Since that day in June I have had problems. My screen freezes and there is a delay when changing channels. Sometime I have to re-boot the system. I had several service calls that didn't fix the problem. The last technician at my house said there is nothing he can do. He said there is a software issue in my the Genie 2. He said Directv is aware of it and is trying to fix it, but keeps installing the Genie 2. I feel the CS Rep lied to me. I didn't need an upgrade, but they push it to receive a commission. Why, because they locked me in for another 2 years. When I approached them on it they offered discount, but the problem is still there. Now I get my bill and see a $135 charge for an unreturned Genie that was returned in their box with their label. They will not remove it and are trying to get me to do more work, This seems to be a pattern with them. Poor service and overcharging.

DirecTV incorrectly charged me for not returning equipment that I absolutely returned. I have the pictures of it in the return box and the pictures of the tracking on the boxes. When the tracking is checked, it states it was delivered. When I talked to DirecTV the first time, they admitted it was a mistake and stated that someone didn't enter it but they could see it was in the warehouse now. That was when I got the original bill. Since then I have received debt collection notices for that same bill. Every time I am told sorry and the issue is resolved as they can see it was a mistake and they can see that I returned everything. This has happened multiple times and with multiple debt collectors. Enough is enough. I had just received another debt collection notice. Maybe they are counting on me to get annoyed enough to just pay it but I assure you that will never happen. I have proof that I returned everything promptly and timely. This has been an issue for over a year now. Please end this harassment. Thank you.

I had a scheduled appointment today to install a new additional cable box and upgrade my 4 other boxes. The technician was scheduled to arrive between 12 and 4 pm. At 3:41 I received an automated text that stated "We may not arrive by 4pm. Reply KEEP to confirm install today or call to reschedule." I texted a KEEP response. At 5:30 pm no one had showed. My husband called the 1-800 # and spent 45min on the phone and got absolutely no where. I have lost 5 hours of wages waiting at home. He with a manager by the name America employee ID #AH364M who was rude and ignorant. DirectTV is the WORST company to deal with! NO one is accountable and they do NOTHING to help, they have NO IDEA what customer service is!

Started a chat with Direct To inquire why my bill had increased by $58 dollars. After 2 hrs of chatting & being transferred to two different worker plus one supervisor, I still did not get an answer as to the bill increase. When I asked to cancel they offered a one time $50 dollar credit to my account for me to stay, but notified me I'd still be paying $108 for what was supposed to be a $60 per month plan. I asked that they apply the $58 credit & cancel my account after being with them for over 15 years & they cancelled my account with no hesitation or offers & cheated me on the $50 dollar credit they had offered me. I got ripped off on my bill, plus cancelled on my service. Worst customer service ever!

I was a direct tv customer. I moved from a rental home to a new home. I requested to move my equipment. When the installer came to my home, he recommended direct TV's wireless receivers. I agreed. The installer placed me on the phone with a phone representative. The phone rep asked me if I agreed to the purchase and I stated yes. The phone rep asked if I was aware of the need to renew my two year agreement. I replied the only way I would agree was if my monthly rate did not change. They stated my monthly rate would not change. I agreed to the purchase. They stated all calls are recorded for quality assurance. Two months later, the monthly rate increased. They stated my initial rate had expired and I was now going to pay an additional +$70 a month. I called and complained, the customer service department ignored my complaint and I cancelled my service on the basis of break in our original agreement. Why would I sign up to pay $70 or more monthly? They stated I now owe $361.59 for early termination. DIrecTv's business practices are unethical and they are thieves. My account number is [protected]. Can you help me.

This is an ongoing issue with DirecTV concerning tv channels that have been removed because of a long-term contractual dispute with the channels in question. When I call, depending on the day, I'm told by the customer service rep that the channels in question aren't being shown because they want to much for their service, and the next time the customer service rep will tell me that they cant change to another like channel because of FCC rules. Hmmmm…… I call baloney on all of it. I live within the certain paid area by advertisers and oh well if I have to watch news from another state. Told the nice lady last time if she would love to come home and watch New York news at night when she lives in Dallas. DirecTV is a joke anymore and after 25 yrs I've had enough. What scares me is the horror stories on here of DirecTV continuing to charge after that. Verizon did that to my father recently, but that's another story, and another company complaint. These companies know that most of us wont spend the money and take them to court. If we do they have attorneys paid on retainer that keep those things tied up in court till we go away.

I have been a Directv customer for 12 years. I had the same receiver and dish for the 12 years. My receiver went out so I contacted tech support (big mistake) After talking to a person who couldn't speak English for over an hour. He finally said he would send a technician to install a receiver. The tech came and said he only looked at problems and yes I needed a new receiver. We talked about tech support and he said all tech calls go to PAKISTAN! When they screwed up my bill and added $100 plus the initial tech bill I paid I found out billing also is in PAKISTAN!
THE ONLY REASON I HAVE DIRECT TV IS THE NFL SEASON TICKET>PLEASE NFL GET OUT OF DIRECTTV.