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2.0 2186 Reviews

DirecTV Complaints Summary

537 Resolved
1648 Unresolved
Our verdict: When using services from DirecTV with a poor resolution rate, be vigilant. Understand the common pitfalls other customers have faced. Prepare thoroughly for any interactions with their customer service, and consider alternative solutions if your issues are not addressed satisfactorily.
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8:00 am EST
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DirecTV stay away from this sneaky company

First of all Direc Tv does not let you know that they will charge your credit card 3 years after a movie is ordered on your reciever. They have your credit card information and charge it without even letting you know. So if you order movies and you don't get a bill for it watch out because when you try to cancel your receiver they will tack all of that on, and trust me they don't care if it adds up to $200 dollars. There are adult movies ordered on our access card which no one from our home orderd it. I have no proof because they say the access card is cleared after each time a consumer returns it. So what if it wasn't oh well they can charge to my credit card with out me even knowing it happened. You would be better off with a company that isn't so sneaky...

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11:58 am EST
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DirecTV taking advantage of elderly

my elderly parent had directv installed in their home with a HD/DVR and talked into the most expensive package available. my mother has the onset of demensia and hearing loss. my father is legally deaf and also has hearing loss. when discovered what they had signed up for I contacted directv on several occasions to try to extensively explain the situation. of course my mother had signed a 2 year agreement and of course directv was not sympathic to my concern and I was told they would have to pay a disconnect fee and it would be charged to their credit card. my mother had given directv her card number and they had been charging her card for the monthly fee (she hadn't realized she agreed to that). directv stated to me that legally they can charge her card for the disconnect fee even though I had her call and request no more charges to be made on her card. when I suggested I would cancel her credit card I was told it was a federal violation if I did that prior to directv collecting any money owed them. my parents only needed a basic package, they wouldnt have needed a dvr nor 200+ channels and I feel directv took advantage. I intend on contacting the attorney general, local prosecuting attorney, newspapers to possibly get some help with this matter

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Voodoo
, CA
Feb 13, 2010 12:08 pm EST

Unfortunately when your parents gave this merchant a credit card number and agreed to a service (regardless of their age) they are now bound by the terms and conditions of this merchant and they DO have the right to charge a cancellation fee, as long as it is stated in their cancellation policy. Unless the terms and condistions of the sale are unfair as deemed by consumer protection agencies your parents will need to pay the disconnect fee...which is likely better than having a judgement issued against them. Their credit card company can cancel their account, if requested, but that will not stop a legitimate transaction from posting to it. A merchant has up to one year to put a legitimate transaction through as a sale. You would be better served to help them cancel this service legitimately and help them set up something appropriate. You may also want to consider having a power of attorney (POA) set up so that you can help them with their finances.

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2:38 pm EST
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DirecTV direct tv has poor customer service for existing customers and does not try to improve relationships with customers

I signed with direct tv for a year because of their hd promotion. However, when I upgraded with a dvr they added on another year of obligated payments without my consent or knowledge. Read the contact carefully because the sales staff is not honest. When I realized what happened I called direct tv. I was asked to call several different numbers by different customer service agents before someone could help me. After reaching a person who would talk to me I was told "sorry but we can't help you". I have had very poor service with direct tv. Sometimes it is difficult to get ahold of a person. When i've accepted a promotion direct tv has offered i've experienced problems working out my bill when the promotion is over. It usually takes several phone calls with long wait times to reverse charges. I am often given incorrect information from a well meaning customer service agent which also leads to more phone calls. I am disappointed that direct tv has poor customer service for existing customers and does not try to improve relationships with customers.

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acorbett
Currie, US
Feb 10, 2010 5:35 pm EST

I signed up with Direct tv to save money per month because it was cheaper than cable. I just paid 186.00 to cancel my service because I would rather pay that fee than keep dealing with them. 1st when I got service they asked for my credit card to to secure the cable boxes, and I told them okay but I do not want my card to be on any auto payment for the monthly bill. When I got my first bill there was a 0 balance due. I called and asked why they put my card on the auto pay and i was told that was how they gave customers the 23 dollar a month credit return per month on the 1st years of a service agreement. I was never told that you have to be on auto bill pay to get that or I wouldnt have used direct tv. 2nd I had to move in with my mother for 6 months after my job changed. I saw an ad on tv that said call before you moved and get 3 months free of hbo and showtime if you call before you move which i did. when the tech got to my moms home to hook up everything he saw that she already had a dish and wanted to know if it was alright to use her dish so he didnt have to put another dish on the home, i said yes. he called customer service and they had to asked me if that is what i wanted. after he left i found out i dont have hbo or showtime, so i called direct tv. they told me because i didnt get the dish that changed the type of service i was getting that day and it void out the hbo and showtime 3 months free, and they couldnt do anything about it. 6 months later i moved, and the apt i stay at will not let any outside vendors other than who they use provide service, so i called and cancelled my service, i asked if there was a cancellation fee and was told no. then i get the bill for 186.00 i called and was told they couldnt do anything to help me. I called back and acted like a new customer and asked if i need to end my service agreement before two years is up how much will they charge and the girl said 20.00 and her to repeat that, and she said only 20.00 because why should i have to pay if i cant use the service at my new apt. she didnt know i was recording what she said. I called back to direct tv and spoke to a billing specialist and he told me the girl was wrong, I also told him about the dish on my mothers home and that there was nothing they could do and he told me that because i wasnt on service for 1 year i couldnt get the moving deal. I told him that he was wrong the reason I couldnt get the deal is because i didnt let the tech put a 2nd dish on the home and it caused my service for the day to be changed. I could go on and on but someone with some power really needs to do something about this. I feel bad for our grandparents or older people who are getting a bad deal.

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9:49 am EST
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DirecTV do not trust direct tv representatives

Consumers beware this is my experience with direct tv. I called and talked with a sales represenitive named anthony he quoted me my prices for the promotion period for the remainder of the first year and then for the following year of obligation made him do it twice I wrote it all down and repeated it and he confirmed it. After the installation got my first bill and yes of course it did not match what I was quoted so I call talk to a lady named mary nice enough but no help she state I need to talk to another department and they can request the recorded conversation between anthony and myself, wrong talk to a guy named beau who is in seriuos need of customer service skills he tell me I have to write a letter to the "office of the president" which I did. I talked to a lady there named lisa who could tell me that they don't record these calls to find discreprencies on bills only to see if the employees are being polite they don't care if there telling the truth. She then states that I could find the monthly amount myself by placing an order online and not talking to there customer assistance so apparently if you don't have a computer and your nor online direct tv doesn't want you buisiness. Lisa then told me even if I cancel this service due to them misquoting me I will still have to pay all the obligation requirements. Consumers beware do not trust direct tv sales represenitives.

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jeangenie
, US
Jul 10, 2012 12:57 pm EDT

When I ordered HD box(es) by phone from Direct TV in January 2012, I was forced to accept to a 2-year contract in order to get the HD box. If I cancel within that 2-year period, I was told that I am obligated to pay for the remainder of that contract (Direct TV will automatically charge my credit card). As of tonight, Direct TV is dumping 25 channels - several of which we watch regularly . In my opinion, Direct TV "broke" that 2-year contract. When I begrudgingly "agreed" over the phone to accept that 2-year contract, I accepted the service package I originally signed up for -- NOT service MINUS those 25 channels. I would like to dump Direct TV but don't feel I should have to pay for the remaining 18 mos of the "contract". Is it fair that DirectTV can "dump" on me, but I can't dump them without being penalized?

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9:37 am EST
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DirecTV incompetent employees

Look at there work force... They are children! Halstead Communications does not hire experience. They prefer to hire children between the ages of I just got my license to drive and 25. These children know nothing about your home and how it is build. Halstead employees take a week of school room training, to install Direct TV. These employees (or future house hacks), haven't a clue as to how a dwelling is put together, thus Halstead Communications is getting, and will continue to receive the complaints with respect to there installations. The only one profiting from Halstead doing your installations is the roofer, drywall and electrical contractors. Direct TV is no more then a company selling you a product, in this case it is a receiver an antenna and a contract that you have to buy out if you are not satisfied. Halstead Communications is simply an Installation Company that has grown to big for there own good, they do not care about there employees as they (Halstead Communications) must meet a daily quota or they could loose there contract with Direct TV. As I have previously stated Halstead Communications can not keep a "seasoned" installer for many reasons nor will they hire a real installer.

There is a simple solution to your Installation needs DO NOT LET HALSTEAD NEAR YOUR HOME! Get an independent installer, ask him or her if they are qualified. Some states require that Installers pass a test (SBCA). Ask to see there Insurance binder, so you know they are insured. Also one of the many benefits of an Independent Installer is COMMUNICATIONS (something that is at the end of Halsteads name, and that's the only place you will find it). An independent installer will have no problem giving you his or her cell phone number. Try that with Halstead Communications. If you have a problem with Halstead Communications install or service you can always call 1-800-who-are-you. Or if you had an independent contractor do your install you simply can call him or her, as no one knows what your install or service issues were then the tech who did it. Bottom line always request when speaking to Direct TV installation department or service department that you prefer a independent contractor. JUST SAY NO to Halstead Communication because your home is a terrible thing to get destroyed!

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2:35 pm EST
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DirecTV spurious billing for services we never had

I am so angry with quest for what they made us go through. Everything with quest was going fine, till we disconnected their service and switched to vonage. Instead of disconnecting the existing service, quest went ahead and created a new account in my name and added services that I had never ordered. I was the one following up every day, asking for bills and my final account closing statement. All they kept saying was that your account is now closed. And then, suddenly, we discovered that a bill of $275 was slapped on us. After following up for three months, when they saw that we were not going to get scared of collection agencies and their bullying, they have told me over the phone that the account is closed. Even today, I have not recieved a paper bill confirming that I do not have any dues on them.

I kept getting transferred between their different 'departments' and hanging on to the phone for 3-4 hours on an average. They are totally dishonest and have no processes of systems in place. One customer service agent will say something totally opposite to what the executive promised the day before. They have no morals and zero consistency. Simply put, they harass you till you give up, and are so sick of following up everyday, that you will pay for their false bill.

I will not be surprised if they file for bankruptcy soon because with this kind of fraudulent practices, they cannot last long. I hope and pray that they will end soon, so that hardworking americans like us can save some money and not throw it away by paying bills for services we never took.

The only lesson I have from this stressful experience, is to hold on, and to keep refusing to pay for the spurious charges. Just pay for the part of the bill that is genuine. They will lose steam in a 3-4 months time. And of course, never ever do business with them in future!

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9:48 am EST
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DirecTV job opportunity

Watch out for the job posting ads throughout the internet job search boards. It's not a marketing manager, advertising manager, creative directors, entry level general manager, junior marketing associate, campaign developer, event coordinator, public relations specialist, customer service representative, etc. etc. When you send an e-mail you will immediately get a response back from Jennifer "the human resources recruiter" -- when in actuality it is a call-center girl being paid to do whatever she can to get you in to meet the "Jonathon". Obviously, she is getting paid to set up interviews because she will tell you everything you would ever want to know, except for the truth about the job. "Exclusive Promotions sets up ad campaigns and creative direct marketing options for Direct TV and VISIO." Yeah, right.

You walk into this "suite" where it turns out its an administrative desk that is being utilized by about 40 private offices of 40 different "companies". The "Jonathon" meets you and takes you back -- through a meandering maze of hallways and offices -- to his office, which my guest bathroom is larger than this. You meet his "assistant manager" and immediately he asks why you came in and what you are looking for in Exclusive Promotions. You tell him...

Immediately, he says, "That's not us. This is us." And shows you a picture of a Direct TV and VISIO display in a Best Buy. "100% commission. You eat what you kill. Is this for you? I made 300k last year, and I'm moving to Chicago. Is this for you?"

Would you want to work for someone who lies, misinforms, and is not willing to invest in you as an employee?

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C'busOH3556
Columbus, US
Feb 22, 2010 12:10 pm EST

he does 150 interviews per week, so dont expect to get more than 15 minutes. No real opportunity of moving up in the company. Just stand in a best buy all day at a kiosk and sell direcTV. if you see this as you, go for it. if not, dont waste your time.

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9:56 am EST
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DirecTV can't record from dtv to a dvd recorder

We recently signed up for Direct TV and although so far we have only had a few problems with the signal (not too many to be fair)

The big problem is that we are unable to record anything either directly from the signal to a DVD recorder or from the DTV DVR to a DVD recorder. When attempting to do so the recorder stops the recording with a message saying that

"Copying of this material is not allow recording has stopped"

After a number of misleading calls to the company indicating that some shows maybe copy protected by the various channels etc. I eventually found out that the DTV "cable/satellite" box has something in it that prevents recording or anything to anything! This is probably so that you have to have their DVR and or because they eventually intend to charge you EXTRA for the privilage of recording shows you could record off the air if you didn't have their service.

According to the Tech that told me this they are aware of the problem and working on it but no time frame for when it will be corrected or even how long they have been working on it.

I'm no lawyer but this seems like it would fall under the area of nondisclosure of a material fact? Any attorneys out there interested in filing a class action?

Bottom line if you ever intend to record anything you might want to keep DON'T sign up with DTV! Once my contract is over I'm GONE!

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kyro.anubis
san diego, US
Feb 04, 2010 10:19 pm EST

the next question to ask is how many signatures on a petition do you need to force change? then go to iPetitions.com

kyro.anubis@gmail.com

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10:47 am EST
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DirecTV treat their employees terrible!

My family has been taken by at least 5 different companies! You do the work for them and then all of a sudden you can not get paid for 3 weeks. Then when you finally get paid there are so many deductions for nonsensical stuff the check is just enough for you to buy gas for the following week. 3 of the businesses still owe me money in the amount of 6000.00 but they are now out of business and can not conatct them. Why are these folks allowed to continue to do this to people? We just want an honest job! If you are thinking about responding to an add for a contractor for any of these companies...run... You will get screwd evertime and the big comapanies will do nothing to help...The just keep suckering more people to join!

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elitecableinc
, US
Jul 24, 2012 3:45 pm EDT

I have been in telecommunications for twelve years plus. I've sold for Comcast, ATT, Verizon, Mediacom, Cox, Adelphia, Rcn, etc... and though i've had a few guys who were fly by night contract companies, typically it has worked out very well for me. I am on a project now in Columbus OH and with a great company as the regional manager and absolutly love the company and what they stand for but I understand that's not always the case. You have to go in a little deeper sometimes instead of just diving in all at once. If anyone out there has had a bad experience but actually like the contractor idea and the amount of money you can make! Shoot me a email, i'm always looking for talented people to build teams and add to existing teams. I like to think of it as were in this together and if your not successful neither am I so you wanna make sure your not working for a company that's solely numbers driven as it can become extremely hairy. Elitecableinc@gmail.com

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cablebeast
, US
May 17, 2012 8:35 am EDT

im a contractor and if u ppl are getting ripped off its ur own fault for not coding things right or ur not fast enough to do the work rather than ### u guuys should just suck it up and move on if ur not happy with ur life than change it thats why life is self inflickted...

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Steven Dameron
McKenzie, US
Oct 18, 2011 6:17 am EDT

Dish Network and all of its contractor companies are the biggest pieces of ### companies that were ever created. Excuse the profanity, but I am a subcontractor who just got home at 11:00 p.m. and I am pissed and about to tell my loser company and Dish Network to both kiss my ###. 5 years of this ### is enough. It has gotten a little worse every year since I started. They are now making us guarantee everything, including their slow as hell to activate junk ### equipment for 60 days. If their equipment goes bad within 60 days, you have to go back for free or incur a $50 chargeback. To anyone seeking employment with dish network, whether it be as a subcontractor or employee, DON'T. If you can find anything else at all, you will do well to stay away from dish network. And from what I hear, Directv is not any better.

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nduran
Kyle, US
Sep 28, 2011 4:11 am EDT

My husband got ripped off for two month's of work from a company called Live Broadband contractor for Mastec who is contractor for Direct TV. We are out of my husband's time, gas money and materials he purchased for the job. They also sent him to several classes to obtain certifications needed for techs for specific jobs with the promise to pay for classes he ended up also paying out of pocket. This company is running ads in Southwest Region of Texas, mostly on Craigslist

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bradley3218
Indianapolis, US
May 16, 2011 9:00 pm EDT

i agree they will take all your money on a install that you drove 65 miles to over stickers not on the remote 2 lag bolts in a stud they say just drill holes in the roof until you find a rafter ya i bet the customer would agree
will fail you and take your money on low signal strenght what about the days you have us techs out installing in the pouring rain dish network yes your signal strenght will be low o and phone lines or internet hook it up at all cost run the customer a new phone line and we arent gonna pay you squat to do it thats a fail too i could go on and on . what it comes down to is dish is tryin to save money buy stealing it from there contractors why do i continue to do it i dont have an answer dish network sucks

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1:36 pm EST
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DirecTV false and deceptive advertising

After being a dish satisfied customer for 9 years, at the reccomendation of an inlaw and false national advertising in our sunday paper, I switched. 4 day old customer already very angry

Lie #1 I was told that I and my referer would recieve $100 each off our billing over a year. Not true. there is fine print that I have not found on the advertising, that says you have to place order with them direct, not any direct tv ordering way. example local direct tv. Unless you order directly from direct tv main number, you will get the run around.
Lie #2 In dealing with my install co they told me they would register me but I had to apply for the rebate s I did and GUESS What ? you dont get what is advertized because you didnt read the fine print . after you are installed you are out of luck. hopefuly your state has a remorse law..cancell service John P south carolina

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9:36 am EST
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DirecTV no free movie channels/choice package

Two months as a direct t. v. customer. choice package, in pr flyers free for 3 months premium movie channels. & there is enough "sport's channels to gag anybody, even if your not interested in"sports", but for national geographic, you have to get choice xtra package. so far no movie channels. this is falling on deaf ears, but word of mouth will do this company in if they don't pay attention to what they promise, and don't do.

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katherine shopshire
columbus, US
Aug 14, 2012 2:33 pm EDT
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i would love to get together across the country and DO SOMETHING about this company.they are common thieves, liars, and flat out idiots about thier own service(S).my home has been damaged, my service(which i have paid DEARLY for)has never worked properly and in all of this time, i have been repeatedly stood up, given false information and pretty basically told what I need to do to resolve my situation myself.please contact me if you agree.if you are NOT a dtv consumer, PLEASE DO NOT BECOME ONE.it's a toss up between being so ridiculous it's almost funny and an absolute nightmare.shopshirek@yahoo.com-contact me if you really would like to stop this kind of thing from happening to others

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11:52 am EST
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DirecTV stole my money

I ordered DirecTV for my mother's room in a Nursing Home where that was the only available service. I ordered basic service, no DVR. As soon as the Tech installed it and gave us the remote I knew this would not work for her. The remote had a lot of buttons that were for use with a DVR. My mother has Alzheimers and would NEVER understand those buttons. I called that day and cancelled the service. They allegedly give you 24 hours to cancel without obligation which I did. About a week later, they STOLE $460 out of my checking account. I have called 3 times and while they admit they should not have done it, they won't tell me when I will get my money back. I am unemployed and need that money! You can't get to any one with any authority to help. THIS COMPANY SUCKS SO BAD it is UNBELIEVABLE.

IF YOU ARE THINKING ABOUT SIGNING A 2 YEAR CONTRACT WITH THESE ###S, RUN AWAY!

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Update by mlm916
Jan 20, 2010 2:29 pm EST

Update, I called again to DirecTV and was told that my "refund" was expedited and I should receive it in 8 - 10 Bus days. I asked to speak with a supervisor and she told me that was incorrect and that per the law, they were allowed to take 6-10 weeks. I asked what law gave them the right to steal money from my account and keep it that long. I demanded to be transferred to a Manger. After sitting on hold for at least 15 minutes, I was disconnected. I immediately called back. The next Rep told me that it would take 8-12 business days (not 8-10 as the first one said). I again asked to be transferred to a Manager. Sat on hold for another 15 minutes and was again disconnected. Called back a third time and was told the refund had been processed and I would have my money by 1/28/10. I told her that if that money is not back in my account by then, the next call would be from my attorney.

This is the worst company I have ever dealt with...and in this day and age of horrible customer service, that is saying something.

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DirecTV billing dept.

My bill is past due, so my cable has been shut off. I just came back off a 1 week Vacation. I tried to pay my bill, but they will not accept my payment, although they are still able to open new accouts 24 hours a day. When I call the # on my bill, I am given a different phone # which is only open Monday through Friday, from 9 to 5. I was told that I could pay it on line, at www.directtv.com, but that website is currently UNDER CONSTRUCTION. What a bunch of serious lazy ###. This is the typical American Company wity nothing but Money Grubbing Potential Senators in charge of it. The people in charge are fat lazy slobs who have never worked a day in their lives or had to deal with a late payment because everything has been paid for them, by some guys ### that they have kissed.

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12:42 pm EST
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DirecTV worst company I have ever had the misfortune to deal with

DirectTV is the worst company I have ever had the misfortune to deal with. I will be cancelling my service just as soon as I possibly can and I will tell anyobe who will listen to steer clear of this company. Their "customer service" (oxymoron for sure) is a joke. It took 2 1/2 weeks to get a rapair person out to fix a broken HD DVR. 2 days later, same problem. When I said just switch to a plain 'ol regular receiver, they said I would have to pay $70, after I already paid $199 for the damn HD DVR.

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untrue
Phoenix, US
Mar 14, 2012 2:46 pm EDT
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I had direct TV installed in Nov. They told us to put in the rebate before we get our installation up. We however did it on line with one of their representatives walking us through it. When we were done they told us that the rebate went through and we could go ahead and set up the installation. However the first bill we got was an outrages bill, considering what our monthly bill was supposed to be, so we called them and they told us to go ahead and pay the bill and they would credit us the following months. Not so, later on we were told to put in the rebate once again as it didn't go through. I still haven't seen the bill we agreed on yet. It's been 4 months now. I'm sick of DIRECT TV and their lies!

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10:20 am EST
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DirecTV also ripp-off!

Complaint Rating:
I have been with Direct TV for the past 6 years and up until this morning, I was pleased with the service.

My parents signed up with Direct TV three months ago, and did so via online. There was no field to put in a referral, so after signing up, they called it in.

The rep said they would apply the credit to both of our accounts.

Fast forward 3 months & we both haven't seen the credit. So I called.

The Rep told me that it was too late & that our referral had been "denied" huh? How can it be denied when the new customer called to add our account as the referral only days after online ordering & before service was even installed?

I also go the "courtesy" offer...to deduct $10.00 off my bill for the next 6 months.

I told him that although I appreciated the offer, I was still very upset over how this issue had been handled, and that if I didn't know better, it seemed like they were trying to scam us.

At this point the rep said to call the referral 800 number to try & talk to someone about it. If the other person's compaint is any indication, Im not holding out much hope.

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georgia t.
Kentwood, US
Aug 09, 2010 10:15 am EDT

i know what you mean about referral a friend complaint i to did referred a friend and got scammed and never will referral a friend again and is telling every one to never refer a friend . georgia t.

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pat727
Phoenix, US
Feb 20, 2010 11:14 pm EST

I signed up for DirecTV in late November 2009 - I was referred by a friend of mine. I called the number, gave the lady my friends Account number, phone number tied to his account, his address and his full name. After 30-45 minutes on the phone, the lady rep told me everything was good to go including the Rebate and referral fee. Later on, when the referral fee didn't show on my bill, I called. I was told that it was being processed and would show on next bill. I called again on Feb 3, 2010 and was told that me & my friend were not going to receive the referral fee because I didn't call the right number. This was BS. The Rep said he would talk to a Supervisor and get this straightened out. I called back tonight (twice) and was told that me and my friend were declined the referral fee (also said letter was sent out stating this, which it was). Both times I finally got to talk to a Supervisor who put me on hold and let me hang on the air forever and the second time the Supervisor hung up.
I will never, ever refer anyone to this BS. They (DirecTV) even have a message while you are on hold talking about their honesty and integrity (yeah right)! What hypocrites.

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Kelly Ed
nashua, US
Feb 02, 2010 2:48 pm EST

Guess what...it was permanently denied!

I will NEVER refer ANYONE ever again to Direct TV. I'll also tell everyone I know how they scammed us.

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9:24 pm EST
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DirecTV bundled w/att lied now stuck in contract w/no service, they subed sales 2 at&t bundle & all questions I asked was lied 2

I called AT&T to get price & info on adding directv to my bundle.We weren't sure which sat to go with.I called AT&T since i'm a very long time costomer.Every ? I asked was staight out lied to.No contract can cancel at any time, when I said go down to 3 boxes instead of 4 grandson not here all time.was told hold on ok got it worked out no charge on that it will be included free!She just kept giving me a better deal till I said Yes add direcTV.What a mistake!Survice goes out finally got tech out here & he found a few problems he fixed that was with their workmanship & charge $49.95 for service call.Aprox 3 months later this time will not reset.CS said bad weather it was drizzlin, sunshine 2day & still no service.Want$49.95 to come out & fix.No way we are able to reset dish if needed or dry any fitting that could get wet, We didn't move the dish, satilite in sky or make it rain.But they insist gotta pay them 2 come even if probl is on thier end.worst service ever!they get your cc# then nothin you can do!How can we stop this fraud?

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jkd28999
, US
Mar 03, 2012 3:43 am EST

I found this posting, UN-HELPFUL! Learn how to speak and type the correct way! My head hurt after reading this BS!

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10:29 am EST
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DirecTV avoid at all costs

Direct TV has done more damage to the American public/consumer than Bin Ladin, the Taliban and Al-Qeda combined! I am on hold again about the same damn upgrade appt. for the FIFTH TIME! How does the FCC, Attorney General's and/or any governing authority let this company operate?

If Direct TV was a 3rd world country, the military would have obliterated them and hung thier leader, Chase Carey just like we eliminated Sadaam.

The next time I am on hold for 45 minutes to hear the same old, same old is the last... I may show up at thier corporate office with Michael Moore just to slap them around a bit...

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DirecTV unfair billing

I also got bagged by direct tv. And after months of trying to get a fair resolution for this problem I finially have to take my claim to small claims. So if you have to sue also, then this is who you need to serve at direct tv.
Saul dardashti
660 baker street suite 250
Cosat mesa ca. 92626
He is direct tv legal procees reciever. I got this info from the california secretary of state. All direct tv summons by law have to go to him. Good luck

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mselishea
, US
Jan 19, 2010 6:43 pm EST

Thank you so much because I was looking for the address to serve them at and you provided it. I appreciate your posting!

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DirecTV accessing credit report

Received a letter from privacy assist, through bank of america that said directv ran a credit report on me. I do not have directv, I did not order directv, I did not authorize directv to check my credit.

I called direct wanting to speak to someone in customer service as to why they accessed my credit. I was forwarded to customer service, which by the way there is no customer service w/directv. A man who said his name was elvis, said to fax a copy of the letter to their customer service center... The fax # he gave me did not work, the email never went anyplace.

How is it that a company can just run a credit report without prior authorization?

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DirecTV poor customer service, double billing

In july 2009 I signed up for the verizon/direct tv bundle.. It was supposed to be 99.00 plus tax. My first bill was 224.00, I called to question the amount several times and told them I would only pay what I owed. Two weeks later I got another bill for over 500. My service had been on a little over a month at this time and my bill was over 500.. I called again and complained and this was the pattern for the next several months. Finally in november I spoke with someone and they gave me a thirty dollar credit. Every single time I talk to either comapny they pass the blame on to the other company. Yet they claim they can not talk to the other company. I was told I would have to pay 360.00. I told them about the service being terrible and being over billed. I told them about all the complaints online and how they have such terrible service and I will make yet another complaint with consumer affairs and ftc and the response from the supervisor jessica in the cancellation department was whatever do what you feel you need to do. I can not beleive that any company could be so rude to their customers and have such unfair buisness practices. Avoid direct tv and verizon at all costs.

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Kmcgunn
, US
Jun 09, 2017 11:21 am EDT
Verified customer This comment was posted by a verified customer. Learn more

I have had bundle package for 3 years and got double billed by direct. Phone company pointed finger to direct tv and vice versa. Three hours on phone with both companies without resolution. I questioned if an employee could be skimming money or if they could have been hacked.

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airtioteclint
, US
Feb 18, 2011 3:29 am EST
Verified customer This comment was posted by a verified customer. Learn more

My Direct TV bill started doubling after the first year. Apparently the first year was an introductory pricing. Seventy dollars a month was just way too much for tv that had more channels advertising movies than not. No thank you. I gladly paid the two hundred dollars early termination fee just to be done with those crooks.

DirecTV In-depth Review

Pricing and Packages: DirecTV offers a range of pricing options and packages to suit different budgets and preferences. Their pricing structure is transparent, with clear information on the costs associated with each package. Customers can choose from various package options, including basic, mid-tier, and premium packages, each offering different channels and features. The value for money offered by DirecTV's pricing is generally considered to be good, with competitive prices compared to other providers in the market.

Channel Selection: DirecTV provides a comprehensive list of channels, catering to a wide range of interests and preferences. Their channel lineup includes a diverse selection of entertainment, news, sports, and lifestyle channels. Additionally, DirecTV offers premium channels and sports packages, allowing customers to access exclusive content and live sporting events. The variety and diversity of channels offered by DirecTV are highly regarded by customers.

Equipment and Installation: DirecTV's equipment is known for its quality and reliability. Customers have reported positive experiences with the performance of DirecTV's receivers and remotes. The installation process is generally smooth and efficient, with professional technicians handling the setup. DirecTV also provides customer support throughout the installation process, ensuring any issues or questions are addressed promptly. While there may be additional fees or charges related to equipment and installation, they are clearly communicated to customers upfront.

Customer Service: DirecTV's customer service is responsive and effective, with representatives available to assist customers with their inquiries and concerns. Customers have access to various support channels, including phone, email, and online chat. The helpfulness of customer support agents is generally praised by customers. Based on feedback and reviews, customer satisfaction levels with DirecTV's customer service are generally high.

Reliability and Signal Strength: DirecTV's signal is known for its reliability and consistency. Customers have reported minimal disruptions or outages in their service. The signal strength may vary slightly depending on the location and weather conditions, but overall, DirecTV provides a strong and stable signal. Any reported issues or outages are promptly addressed by DirecTV's technical support team.

On-Demand and Streaming Options: DirecTV offers an extensive on-demand library and streaming capabilities. Customers have access to a wide range of movies, TV shows, and other on-demand content. The user interface is user-friendly, making it easy to navigate and access on-demand content. While DirecTV's on-demand library may not be as extensive as some other streaming services, it still offers a satisfactory selection of content. The quality of streaming is generally good, with minimal buffering or playback issues.

Contract Terms and Cancellation Policy: DirecTV's contract terms include a specified length, typically ranging from 12 to 24 months. Early termination fees may apply if customers cancel their contract before the agreed-upon period. The cancellation policy is transparent, with clear information on any associated charges. While some customers may find the contract terms restrictive, others appreciate the stability and benefits offered by longer-term contracts. Overall, DirecTV's contract terms are considered fair and flexible.

Overall User Experience: The overall user experience with DirecTV's services is generally positive. Customers appreciate the wide range of channels and packages available, as well as the reliability of the signal. The quality of customer service and support is highly regarded, with prompt and helpful assistance provided. While there may be some limitations in terms of on-demand content and contract terms, DirecTV is still considered a reputable and reliable service provider in the industry.

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