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Direct TV / taking advantage of elderly

1 MI, United States Review updated:

my elderly parent had directv installed in their home with a HD/DVR and talked into the most expensive package available. my mother has the onset of demensia and hearing loss. my father is legally deaf and also has hearing loss. when discovered what they had signed up for I contacted directv on several occasions to try to extensively explain the situation. of course my mother had signed a 2 year agreement and of course directv was not sympathic to my concern and I was told they would have to pay a disconnect fee and it would be charged to their credit card. my mother had given directv her card number and they had been charging her card for the monthly fee (she hadn't realized she agreed to that). directv stated to me that legally they can charge her card for the disconnect fee even though I had her call and request no more charges to be made on her card. when I suggested I would cancel her credit card I was told it was a federal violation if I did that prior to directv collecting any money owed them. my parents only needed a basic package, they wouldnt have needed a dvr nor 200+ channels and I feel directv took advantage. I intend on contacting the attorney general, local prosecuting attorney, newspapers to possibly get some help with this matter

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  • Vo
      13th of Feb, 2010
    0 Votes

    Unfortunately when your parents gave this merchant a credit card number and agreed to a service (regardless of their age) they are now bound by the terms and conditions of this merchant and they DO have the right to charge a cancellation fee, as long as it is stated in their cancellation policy. Unless the terms and condistions of the sale are unfair as deemed by consumer protection agencies your parents will need to pay the disconnect fee...which is likely better than having a judgement issued against them. Their credit card company can cancel their account, if requested, but that will not stop a legitimate transaction from posting to it. A merchant has up to one year to put a legitimate transaction through as a sale. You would be better served to help them cancel this service legitimately and help them set up something appropriate. You may also want to consider having a power of attorney (POA) set up so that you can help them with their finances.

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