Direct TV / false advertising
A representative from American Satellite Company explained that Dish and Direct were now working in conjunction with each other but if I signed with him, I would be treated as a new customer and therefore eligible for the package deals only available to new customers. I was quoted $34.99 and because of that, I agreed to switch to Directv. I was told that the total price would be $34.99 for 12 months which would revert to the normal price after that time. I was NEVER told that I would be stuck with this for 24 months and it is written nowhere on the paper I signed. It was NOT mentioned that there was an extra charge for the 2nd receiver. It was NOT mentioned that there was an extra charge for the DVR because it was included. My first bill arrived for $81.19. This is more than double what I was quoted. I tried many times to contact the American Satellite Company but they are unwilling to return my calls. I finally DID manage to get a person once but I was told that they don't deal with billing so I'd have to work this out with Directv myself. I called and e-mailed Directv and was met with stock answers of "this is our price" etc. It was almost a "bait and switch" technique that was used to sign me up, but that is child's play compared to being told the outright lies that I was fed. Had I been told the actual price, I wouldn't have switched.
I want nothing more than to be rid of Directv as my carrier. I signed no agreement saying that I would stay for any period of time nor did I agree to pay $460 if I decided that Directv was not for me. A contract indicates that there was "a meeting of the minds". This is not so here. I agreed to nothing regarding time. I was hoping that Directv would just let me go peacefully and be done with it. But even with a complaint with the BBB, they are unwilling to do anything.
I cannot wait for this 2 year sentence to be over. Their product is inferior to the one I had before, their customer service is a joke and they really do not care if their customers are happy with their product. All in all, Directv is one of the worst companies I've haad the displeasure of dealing with.
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